CORPORATE SOCIAL RESPONSIBILITY REPORT 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Plastic weight in product packaging | Tonnes | 75.86 | 49 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | 2022 | Report Pages |
|---|---|---|---|---|---|---|
| Expected total natural gas consumption | cubic metres | 3500000000 | 22 | |||
| Gas Sales Volume | Billion cubic metres | 6.562 | 7.12 | 8.417 | 20 | |
| Gas pipeline network length | kilometres | 43539 | 7, 8 | |||
| Length of Pipeline Network | Kilometres | 35910 | 39834 | 43539 | 20 | |
| Total gas consumption from distributed energy projects | cubic metres | 100000000 | 22 | |||
| Total gas sales volume | million cubic metres | 8417 | 8 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Average packaging weight | Kilogram | 1 | 49 |
| Paper weight in product packaging | Tonnes | 682.74 | 49 |
| Product Packaging weight | Tonnes | 758.6 | 49 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Cumulative replacement rate of grey cast iron pipes | % | 85.7 | 92.8 | 94.7 | 29 |
| Number of trees planted for environmental protection activities | 5600 | 49 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of people recruited by Towngas China or its project companies | people | 45 | 57 |
| Staff Ratio by Age - 26-35 | % | 33 | 56 |
| Staff Ratio by Age - 36-45 | % | 31 | 56 |
| Staff Ratio by Age - 46-55 | % | 23 | 56 |
| Staff Ratio by Age - Above 55 | % | 8 | 56 |
| Staff Ratio by Age - Under 26 | % | 5 | 56 |
| Staff Ratio by Gender - Female | % | 35 | 56 |
| Staff Ratio by Gender - Male | % | 65 | 56 |
| Staff Ratio by Region - Anhui-Jiangxi Region | % | 13 | 56 |
| Staff Ratio by Region - Group Headquarters | % | 1 | 56 |
| Staff Ratio by Region - Jiangsu-Zhejiang Region | % | 20 | 56 |
| Staff Ratio by Region - Northeast China Region | % | 3 | 56 |
| Staff Ratio by Region - Northern China Region | % | 7 | 56 |
| Staff Ratio by Region - Southern China Region | % | 38 | 56 |
| Staff Ratio by Region - Southwest China Region | % | 18 | 56 |
| Total Employees | 22276 | 56 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Staff Turnover Rate | % | 2.6 | 56 | ||
| Staff Turnover Rate by Age - 26-35 | % | 33 | 56 | ||
| Staff Turnover Rate by Age - 36-45 | % | 33 | 56 | ||
| Staff Turnover Rate by Age - 46-55 | % | 22 | 56 | ||
| Staff Turnover Rate by Age - Above 55 | % | 8 | 56 | ||
| Staff Turnover Rate by Age - Under 26 | % | 4 | 56 | ||
| Staff Turnover Rate by Gender - Female | % | 36 | 56 | ||
| Staff Turnover Rate by Gender - Male | % | 64 | 56 | ||
| Staff Turnover Rate by Region - Anhui-Jiangxi Region | % | 21 | 56 | ||
| Staff Turnover Rate by Region - Group Headquarters | % | 5 | 56 | ||
| Staff Turnover Rate by Region - Jiangsu-Zhejiang Region | % | 19 | 56 | ||
| Staff Turnover Rate by Region - Northeast China Region | % | 13 | 56 | ||
| Staff Turnover Rate by Region - Northern China Region | % | 12 | 56 | ||
| Staff Turnover Rate by Region - Southern China Region | % | 15 | 56 | ||
| Staff Turnover Rate by Region - Southwest China Region | % | 15 | 56 | ||
| Turnover | HK$ M, million HKD | 7718 | 7181 | 8760 | 8, 20 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Accident Rate per 1000 Employees rate | % | 0.33 | 0.88 | 0.31 | 60 |
| Death from Work | People | 2 | 1* | 60 | |
| Number of Gas Incidents at Level 4 and Above | Case | 8 | 4 | 39 | |
| Percentage of Death from Work | % | 0.0089 | 0.0052 | 60 |
Lost days due to work injury.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Work Days Lost Because of Occupational Injury | Days | 510 | 1092 | 607 | 60 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Potential risks (Class 1) rectification rate | % | 99.77 | 99.86 | 99.93 | 35 |
| Safety Promotion Costs | RMB M | 12.21 | 13.13 | 39 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | since 2013 | Report Pages |
|---|---|---|---|---|
| Number of customer service training sessions held under the Dandelion Scheme | sessions | 70 | 44 | |
| Number of elite talents trained in customer service under the Dandelion Scheme | persons | 44 | 44 | |
| Number of engineering graduates from Engineering Graduates Training Scheme since 2013 | engineers | 6 | 58 | |
| Number of managers obtaining pass mark in work manager examination on Weixin platform | 2800 | 28 | ||
| Number of people who received placement opportunities from professional skills training | people | 129 | 57 | |
| Number of practitioners trained for the industry | practitioners | 1000 | 57 | |
| Number of students recruited for professional skills training course | students | 99 | 57 | |
| Per Capita Learning Hours by Gender - Female | Hour | 47.78 | 59 | |
| Per Capita Learning Hours by Gender - Male | Hour | 50.87 | 59 | |
| Per Capita Learning Hours by Type of Staff - Junior Staff | Hour | 48.56 | 59 | |
| Per Capita Learning Hours by Type of Staff - Middle Management | Hour | 59.46 | 59 | |
| Per Capita Learning Hours by Type of Staff - Senior Management | Hour | 54.28 | 59 | |
| Ratio of Trained Staff by Gender - Female | % | 88.64 | 59 | |
| Ratio of Trained Staff by Gender - Male | % | 91.26 | 59 | |
| Ratio of Trained Staff by Type of Staff - Junior Staff | % | 89.27 | 59 | |
| Ratio of Trained Staff by Type of Staff - Middle Management | % | 98.07 | 59 | |
| Ratio of Trained Staff by Type of Staff - Senior Management | % | 96.87 | 59 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total training hours for industry practitioners | hours | 28000 | 57 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of national and industry standards provided advice and suggestions on revision | 14 | 32 | |
| Number of national or industry specifications participated in compilation and revision | 8 | 32 | |
| Number of project companies | 108 | 8 | |
| Number of suppliers engaged by Towngas China | suppliers | 170 | 25 |
| Number of suppliers from Hong Kong/Macau/Taiwan region engaged by Towngas China | suppliers | 1 | 25 |
| Number of suppliers from mainland China engaged by Towngas China | suppliers | 154 | 25 |
| Number of suppliers from overseas regions engaged by Towngas China | suppliers | 15 | 25 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of key suppliers submitting Self-Evaluation Report on Corporate Social Responsibility | suppliers | 122 | 25 |
| Number of participants in Supplier Management Conference | participants | 300 | 25 |
| Number of project companies connected online to use mobile engineering apps | 15 | 28 | |
| Number of project companies receiving annual audit reports | project companies | 9 | 14 |
| Number of project companies receiving unannounced PEQA inspections and training | 16 | 28 | |
| Number of project companies under Towngas China that obtained ISO 14000 certification for effective environmental management | companies | 5 | 51 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2016-2017 | 2017 | Report Pages |
|---|---|---|---|---|---|---|
| Number of customer feedbacks collected | feedbacks | 400 | 45 | |||
| Number of customers | Million | 10.04 | 10.91 | 11.77 | 20 | |
| Number of project companies surveyed for customer satisfaction | companies | 52 | 45 | |||
| Number of sample surveys conducted for customer satisfaction | surveys | 7500 | 45 | |||
| Profit after taxation attributable to shareholders | HK$ M | 807 | 974 | 1365 | 20 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Defect rate of Bauhinia gas appliances | % | 0.01 | 23 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of audit projects launched | projects | 47 | 14 |
| Number of audit reports with follow-up on recommendations | audit reports | 27 | 14 |
| Number of rules and regulations set up or refined for project companies | rules and regulations | 69 | 14 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Households served | million | 11.77 | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Books provided to Dashi Primary School, Anhui province | 1000 | 69 | |
| Bookshelves provided to Dashi Primary School, Anhui province | 6 | 69 | |
| Firefly 60 Backpacks distributed to Dashi Primary School, Anhui province | 400 | 69 | |
| Number of books donated to Zhongxin Primary School in Dadongba town, Songyang county, Zhejiang province | books | 40000 | 68 |
| Value of teaching materials donated in Towngas China Gentle Breeze Movement – Supporting Education in Songyang | RMB | 100000 | 68 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| NOâ‚“ Emissions | Kilograms |
| PM10 Emissions | Kilograms |
| SOâ‚“ Emissions | Kilograms |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total GHG Emissions | Tonnes |
| Total GHG Emissions Intensity (By Unit Product) | Tonnes/company |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Waste (Liquid Waste) | Litres |
| Hazardous Waste (Solid Waste) | Tonnes |
| Total Hazardous Waste | Litres |
| Total Hazardous Waste Intensity (By Unit Product) | Litres/company |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Plastic Waste | Tonnes | 75.86 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| GHG Emissions Reduction Compared to Last Year | tonnes coal equivalent avoided |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Diesel Fuel Consumption | Gigajoules |
| Energy Consumption Intensity (By Company) | Gigajoules/Company |
| Fossil Fuel Consumption | Gigajoules |
| LPG Consumption | Gigajoules |
| Natural Gas Consumption | Gigajoules |
| Purchased Electricity | Gigajoules |
| Total Energy Consumption | Gigajoules |
| Total Non-Renewable Fuel Consumption | Gigajoules |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption | Cubic metres |
| Water Consumption Intensity | Cubic Metres/Company |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 682.74 |
| Packaging Material Intensity (By Unit Product) | Kilogram | 1 |
| Packaging Materials Consumed | Tonnes | 758.6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Total Employees | employees | 22276 |
| Percentage of Employees Aged 30-50 | % | 64 |
| Percentage of Employees Aged Above 50 | % | 31 |
| Percentage of Employees Aged Below 30 | % | 5 |
| Percentage of Employees in North China | % | 7 |
| Percentage of Employees in Northeast China | % | 3 |
| Percentage of Employees in South China | % | 38 |
| Percentage of Employees in Southwest China | % | 18 |
| Percentage of Female Employees | % | 35 |
| Percentage of Male Employees | % | 65 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 55 |
| Turnover Rate of Employees Aged Above 50 | % | 8 |
| Turnover Rate of Employees Aged Below 30 | % | 37 |
| Turnover Rate of Employees in North China | % | 12 |
| Turnover Rate of Employees in Northeast China | % | 13 |
| Turnover Rate of Employees in South China | % | 15 |
| Turnover Rate of Employees in Southwest China | % | 15 |
| Turnover Rate of Female Employees | % | 36 |
| Turnover Rate of Male Employees | % | 64 |
| Turnover Rate of Total Employees | % | 2.6 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | People | 2 | 1 |
| Number of Work-related Fatalities | People | 2 | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 510 | 1092 | 607 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Investment in Work Safety | RMB M | 12.21 | 13.13 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Percentage of Trained Female Employees | % | 88.64 |
| Percentage of Trained General Employees | % | 89.27 |
| Percentage of Trained Male Employees | % | 91.26 |
| Percentage of Trained Middle Management | % | 98.07 |
| Percentage of Trained Senior Management | % | 96.87 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total Training Hours | hours | 28000 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Suppliers in Hong Kong | suppliers | 1 |
| Number of Suppliers in Mainland China | suppliers | 154 |
| Number of Suppliers in Overseas | suppliers | 15 |
| Number of Total Suppliers | suppliers | 170 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Suppliers Participated in CSR Training | suppliers | 122 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Investment in Education Donation | RMB | 100000 |
| Total In-kind Donations | bookshelves | 1000 |