Corporate Social Responsibility Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Emission reduction of COD | 10000 tons | 15.38 | 20.29 | 23.64 | 23 |
| Emission reduction of NOx | 10000 tons | 1.7 | 3.49 | 4.77 | 23 |
| Indirect emission (Category II) | tons | 258872.22 | 27 | ||
| Indirect emission (Category II) - Procured power | tons | 258872.22 | 27 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Direct emission (Category I) | tons | 22948.78 | 27 | ||
| Direct emission (Category I) - Coal | tons | 4373.46 | 27 | ||
| Direct emission (Category I) - Company cars | tons | 8447.7 | 27 | ||
| Direct emission (Category I) - Diesel | tons | 2257.65 | 27 | ||
| Direct emission (Category I) - LPG | tons | 142.32 | 27 | ||
| Direct emission (Category I) - Natural gas | tons | 7727.66 | 27 | ||
| Emission reduction of carbon dioxide equivalent | 10000 tons | 5298.74 | 5958.84 | 6305.09 | 23 |
| Greenhouse gas emissions (category I and II) | tons | 281821 | 27 | ||
| Greenhouse gas emissions per staff (category I and II) | tons/person | 8.13 | 27 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Annual total hazardous waste consumption per employee | tons/person | 0.001 | 28 |
| Disposed battery (tons) | tons | 3.96 | 28 |
| Hazardous waste (tons) | tons | 40.29 | 28 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Annual total non-hazardous waste consumption per employee | tons/person | 0.011 | 28 |
| Annual total paper consumption per employee | tons/person | 0.08 | 28 |
| Counter paper (tons) | tons | 331.51 | 28 |
| Disposed electronic products (tons) | tons | 288.29 | 28 |
| Disposed means of transportation (tons) | tons | 92.74 | 28 |
| Disposed office supplies (tons) | tons | 6.51 | 28 |
| Disposed toner cartridge and ink box (tons) | tons | 40.29 | 28 |
| Non-hazardous waste (tons) | tons | 391.5 | 28 |
| Office paper (tons) | tons | 2529.76 | 28 |
| Total paper consumption (tons) | tons | 2861.27 | 28 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Emission reduction of ammonia nitrogen | 10000 tons | 1.85 | 2.39 | 3.14 | 23 |
| Emission reduction of sulfur dioxide | 10000 tons | 12.39 | 18.86 | 26.78 | 23 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Annual total energy consumption per employee | MWh/person | 14.32 | 28 | ||
| Coal (MWh) | MWh | 12849.26 | 28 | ||
| Diesel (MWh) | MWh | 10244.43 | 28 | ||
| Direct energy consumption | MWh | 96203.4 | 27 | ||
| Direct energy consumption - LPG | MWh | 642.06 | 27 | ||
| Direct energy consumption - Natural gas | MWh | 39520.35 | 27 | ||
| Emission reduction of standard coal equivalent | 10000 tons | 2285.24 | 2633.15 | 2800.46 | 23 |
| Energy consumption | MWh | 496182.28 | 27 | ||
| Gasoline (MWh) | MWh | 32957.3 | 28 | ||
| Indirect energy consumption (MWh) | MWh | 399978.88 | 28 | ||
| Number of automatic teller machines (ATM) | 97534 | 97007 | 16 | ||
| Procured power (MWh) | MWh | 399978.88 | 28 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Annual total water consumption per employee | tons/person | 59.15 | 28 | ||
| Reduction of water consumption | 10000 tons | 90.32 | 103.88 | 119.87 | 23 |
| Water Consumption (tons) | tons | 2049524.54 | 28 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of branches in Beijing, Shanghai and Fujian certified for national standards | 9 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Express Loans for Small and Micro Enterprises - number of customers | 207000 | 20 | |||
| Express Loans for Small and Micro Enterprises - total loans granted | RMB 100 million | 1718 | 20 | ||
| Female staff | persons | 191195 | 30 | ||
| Female staff percentage | percent | 54.22% | 30 | ||
| Foreign staff | persons | 719 | 30 | ||
| Foreign staff percentage | percent | 0.20% | 30 | ||
| Labor dispatch staff | persons | 4792 | 30 | ||
| Male staff | persons | 161426 | 30 | ||
| Male staff percentage | percent | 45.78% | 30 | ||
| New staff | persons | 5984 | 30 | ||
| New staff percentage | percent | 1.70% | 30 | ||
| Number of business institutions worldwide | 14920 | 15 | |||
| Number of small and micro enterprise loan customers | 10000 | 25.19 | 30.89 | 60.5 | 20 |
| Number of small and micro enterprises supported (cumulative) | 13000000 | 20 | |||
| Staff Overseas | persons | 905 | 30 | ||
| Staff Overseas percentage | percent | 0.26% | 30 | ||
| Staff aged 31-40 | persons | 83658 | 30 | ||
| Staff aged 31-40 percentage | percent | 23.72% | 30 | ||
| Staff aged 41-50 | persons | 135581 | 30 | ||
| Staff aged 41-50 percentage | percent | 38.45% | 30 | ||
| Staff aged 51-59 | persons | 48319 | 30 | ||
| Staff aged 51-59 percentage | percent | 13.70% | 30 | ||
| Staff aged below 30 | persons | 84879 | 30 | ||
| Staff aged below 30 percentage | percent | 24.07% | 30 | ||
| Staff aged over 60 | persons | 184 | 30 | ||
| Staff aged over 60 percentage | percent | 0.05% | 30 | ||
| Staff in Bohai Sea Rim Area | persons | 58356 | 30 | ||
| Staff in Central China | persons | 79223 | 30 | ||
| Staff in Head Office | persons | 14899 | 30 | ||
| Staff in Northeast China | persons | 35888 | 30 | ||
| Staff in Pearl River Delta | persons | 44237 | 30 | ||
| Staff in West China | persons | 66548 | 30 | ||
| Staff in Yangtze River Delta | persons | 52565 | 30 | ||
| Staff of ethnic minorities | persons | 19077 | 30 | ||
| Staff of ethnic minorities percentage | percent | 5.41% | 30 | ||
| Total credit support provided to small and micro enterprises (cumulative) | RMB 100 million | 59000 | 20 | ||
| Total number of staff | persons | 352621 | 30 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Staff attrition rate, Bohai Sea Rim Area (%) | % | 1.2 | 1.4 | 1.5 | 32 |
| Staff attrition rate, Central Regions (%) | % | 1.4 | 1.7 | 1.5 | 32 |
| Staff attrition rate, Head Office (%) | % | 6.1 | 6.1 | 8.1 | 32 |
| Staff attrition rate, Northeast Regions (%) | % | 0.8 | 0.8 | 1 | 32 |
| Staff attrition rate, Overseas (%) | % | 9.3 | 9.2 | 10.7 | 32 |
| Staff attrition rate, Pearl River Delta (%) | % | 3.6 | 3.1 | 2.5 | 32 |
| Staff attrition rate, West Regions (%) | % | 2.1 | 1.7 | 2 | 32 |
| Staff attrition rate, Yangtze River Delta (%) | % | 3.6 | 4 | 5 | 32 |
| Staff attrition rate, aged 26-35 (%) | % | 4.1 | 4.3 | 4.8 | 32 |
| Staff attrition rate, aged 36-45 (%) | % | 1.2 | 1.1 | 1.1 | 32 |
| Staff attrition rate, aged 46-54 (%) | % | 0.4 | 0.4 | 0.5 | 32 |
| Staff attrition rate, aged over 55 (%) | % | 0.1 | 0.2 | 32 | |
| Staff attrition rate, aged under 25 (%) | % | 4.71 | 5 | 6.6 | 32 |
| Staff in Bohai Sea Rim Area percentage | percent | 16.55% | 30 | ||
| Staff in Central China percentage | percent | 22.47% | 30 | ||
| Staff in Head Office percentage | percent | 4.23% | 30 | ||
| Staff in Northeast China percentage | percent | 10.18% | 30 | ||
| Staff in Pearl River Delta percentage | percent | 12.55% | 30 | ||
| Staff in West China percentage | percent | 18.87% | 30 | ||
| Staff in Yangtze River Delta percentage | percent | 14.91% | 30 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Death-in-service rate (%) | % | 0.003 | 0.001 | 0.002 | 32 |
| Number of deaths in service (person) | person | 10 | 4 | 8 | 32 |
Lost days due to work injury.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Workday loss due to work-related injury (day) | day | 32428 | 13573 | 13676 | 32 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| On-site training attendance, bank level for tier-one branches and department level for Head Office | number of attendance | 1123 | 964 | 872 | 31 |
| On-site training attendance, bank level for tier-two branches, department level for tier-one branches and division level for Head Office | number of attendance | 32457 | 29413 | 30685 | 31 |
| On-site training attendance, business manager and below | number of attendance | 1638669 | 1550351 | 1460816 | 31 |
| Online training attendance, bank level for tier-one branches and department level for Head Office | number of attendees | 401 | 384 | 334 | 31 |
| Online training attendance, bank level for tier-two branches, department level for tier-one branches and division level for Head Office | number of attendees | 9674 | 10112 | 9336 | 31 |
| Online training attendance, business manager and below | number of attendees | 341661 | 337127 | 321019 | 31 |
| Participation rate of external specialists | % | 3.96 | 9.18 | 2.72 | 35 |
| Total on-site training attendance | million | 1.49 | 31 | ||
| Total on-site training sessions launched | sessions | 27708 | 31 | ||
| Total online training attendance | million | 6.53 | 31 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Average days of training per employee | days | 7.8 | 31 |
| Total expenditure on staff training | million RMB | 849 | 31 |
| Total online training man-days | million man-days | 1.09 | 31 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Balance of green credit | RMB 100 million | 7335.63 | 8892.21 | 10025.21 | 23 |
| Loan balance for small and micro enterprises | RMB 100 million | 12778.79 | 14418.92 | 16105.82 | 20 |
| Number of overseas branches in countries and regions | 29 | 15 | |||
| Number of suppliers in Bohai Sea Rim Area | 1231 | 1393 | 1614 | 35 | |
| Number of suppliers in Central China | 52 | 62 | 83 | 35 | |
| Number of suppliers in Northeast China | 28 | 29 | 30 | 35 | |
| Number of suppliers in Pearl River Delta | 200 | 230 | 261 | 35 | |
| Number of suppliers in West China | 33 | 36 | 42 | 35 | |
| Number of suppliers in Yangtze River Delta | 352 | 388 | 448 | 35 | |
| Percentage of procurement expenditure from local suppliers | % | 99.28 | 99.49 | 99.47 | 35 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| CSR training for suppliers (including meetings and business-related workshops) (number of sessions) | 27 | 28 | 29 | 35 | |
| Loan approval rate of small and micro enterprises | 93.00% | 20 | |||
| Procurement contract performance rate | % | 100 | 100 | 100 | 35 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of mobile phone banking customers (10000) | 10000 customers | 22321 | 26638 | 16 | |
| Number of online banking customers (10000) | 10000 customers | 24162 | 27675 | 16 | |
| Number of self-service banks | 27872 | 29046 | 16 | ||
| Number of telephone banking customers (10000) | 10000 customers | 24196 | 28882 | 16 | |
| Overall satisfaction of corporate clients (%) | % | 94 | 93.3 | 93.2 | 15 |
| Overall satisfaction of personal customers (%) | % | 76.9 | 76.9 | 78.7 | 15 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of added and optimized features for smart teller machines | 251 | 15 | |
| Number of functional updates completed for smart teller machines | 9 | 15 | |
| Number of product innovations introduced in 2017 | 1500 | 15 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Number of smart banks | 12 | 12 | 16 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Number of outlets with barrier-free access | 8164 | 9000 | 16 | |
| Number of outlets with courtesy counters | 12964 | 13158 | 16 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Donation dedicated to village-level fixed-point poverty alleviation programs | million RMB | 49.81 | 38 |
| Total donation for philanthropy | million RMB | 77.86 | 38 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| NOâ‚“ Emissions | tons | 17000 | 34900 | 47700 |
| SOâ‚“ Emissions | tons | 123900 | 188600 | 267800 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons | 22948.78 | ||
| GHG Emissions from Natural Gas | tons | 7727.66 | ||
| GHG Removals from Newly Planted Trees | 10000 tons | 5298.74 | 5958.84 | 6305.09 |
| Mobile Combustion Emissions | tons | 8447.7 | ||
| Stationary Combustion Emissions | tons | 4373.46 | ||
| Total GHG Emissions | tons | 281821 | ||
| Total GHG Emissions Intensity (By Employee) | tons/person | 8.13 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Hazardous Waste (Used Batteries) | tons | 3.96 |
| Total Hazardous Waste | tons | 40.29 |
| Total Hazardous Waste Intensity (By Employee) | tons/person | 0.001 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | tons | 288.29 |
| Non-Hazardous Waste Disposed | tons | 391.5 |
| Paper Waste | tons | 331.51 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons/person | 0.011 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | 10000 tons | 1.85 | 2.39 | 3.14 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Diesel Fuel Consumption | MWh | 10244.43 |
| Energy Consumption Intensity (By Employee) | MWh/person | 14.32 |
| Fossil Fuel Consumption | MWh | 12849.26 |
| Gasoline Consumption | MWh | 32957.3 |
| Grid Electricity Consumption | MWh | 399978.88 |
| LPG Consumption | MWh | 642.06 |
| Natural Gas Consumption | MWh | 39520.35 |
| Purchased Electricity | MWh | 399978.88 |
| Total Direct Energy Consumption | MWh | 96203.4 |
| Total Energy Consumption | MWh | 496182.28 |
| Total Indirect Energy Consumption | MWh | 399978.88 |
| Total Purchased Energy | MWh | 399978.88 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Water Consumption | tons | 2049524.54 |
| Water Consumption Intensity (By Revenue) | tons/person | 59.15 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Packaging Material Consumption (Paper) | tons | 2861.27 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit |
|---|---|
| Total Investment in Ecological Restoration |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 219239 |
| Number of Employees Aged Above 50 | persons | 48503 |
| Number of Employees Aged Below 30 | persons | 84879 |
| Number of Employees in Central China | persons | 79223 |
| Number of Employees in Northeast China | persons | 35888 |
| Number of Employees in Overseas | persons | 905 |
| Number of Employees in West China | persons | 66548 |
| Number of Female Employees | persons | 191195 |
| Number of Male Employees | persons | 161426 |
| Number of New Employees | persons | 5984 |
| Number of Total Employees | persons | 352621 |
| Percentage of Employees Aged 30-50 | percent | 62.17 |
| Percentage of Employees Aged Above 50 | percent | 13.75 |
| Percentage of Employees Aged Below 30 | percent | 24.07 |
| Percentage of Female Employees | percent | 54.22 |
| Percentage of Male Employees | percent | 45.78 |
| Percentage of New Employees | percent | 1.7 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 5.3 | 5.8 | 6.4 |
| Turnover Rate of Employees Aged Above 50 | % | 0.5 | 0.2 | |
| Turnover Rate of Employees Aged Below 30 | % | 4.71 | 5 | 6.6 |
| Turnover Rate of Employees in Bohai Sea Rim Area | % | 1.2 | 1.4 | 1.5 |
| Turnover Rate of Employees in Central China | % | 1.4 | 1.7 | 1.5 |
| Turnover Rate of Employees in Head Office | % | 6.1 | 6.1 | 8.1 |
| Turnover Rate of Employees in Northeast China | % | 0.8 | 0.8 | 1 |
| Turnover Rate of Employees in Overseas | % | 9.3 | 9.2 | 10.7 |
| Turnover Rate of Employees in Pearl River Delta | % | 3.6 | 3.1 | 2.5 |
| Turnover Rate of Employees in West China | % | 2.1 | 1.7 | 2 |
| Turnover Rate of Employees in Yangtze River Delta | % | 3.6 | 4 | 5 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.003 | 0.001 | 0.002 |
| Fatalities Rate of the Last 3 Years | % | 0.002 | 0.002 | 0.002 |
| Number of Fatalities as a Result of Work-related Injuries | person | 10 | 4 | 8 |
| Number of Fatalities of the Last 3 Years | person | 22 | 22 | 22 |
| Number of Work-related Fatalities | person | 10 | 4 | 8 |
| Work-related Fatalities Rate | % | 0.003 | 0.001 | 0.002 |
Lost days due to work injury.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 32428 | 13573 | 13676 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Percentage of Employees Trained | None | None | None |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Average Training Hours per Employee | days | 7.8 |
| Total Training Hours | man-days | 1090000 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Suppliers in Bohai Sea Rim Area | 1231 | 1393 | 1614 | |
| Number of Suppliers in Central China | 52 | 62 | 83 | |
| Number of Suppliers in Northeast China | 28 | 29 | 30 | |
| Number of Suppliers in Pearl River Delta | 200 | 230 | 261 | |
| Number of Suppliers in West China | 33 | 36 | 42 | |
| Number of Suppliers in Yangtze River Delta | 352 | 388 | 448 | |
| Proportion of Spending on Local Suppliers | % | 99.28 | 99.49 | 99.47 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Supplier Social Responsibility Training Sessions | 27 | 28 | 29 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Investment in Education Donation | million RMB | |
| Investment in Targeted Poverty Alleviation | million RMB | 49.81 |
| Total Public Welfare Donations | million RMB | 77.86 |
| Total Social Investment | million RMB | 77.86 |