China Merchants Bank Corporate Social Responsibility Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Nitrogen oxides saved or reduced through China Merchants Bank Green Loan Projects | Ten thousand tons | 1.5 | 58 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Ammonia nitrogen saved or reduced through China Merchants Bank Green Loan Projects | Ten thousand tons | 7.66 | 58 |
| Carbon dioxide reduced through green loan projects (ten thousand tons) | ten thousand tons | 879.63 | 12 |
| Carbon dioxide saved or reduced through China Merchants Bank Green Loan Projects | Ten thousand tons | 879.63 | 58 |
| Chemical oxygen demand saved or reduced through China Merchants Bank Green Loan Projects | Ten thousand tons | 53.82 | 58 |
| Sulfur dioxide saved or reduced through China Merchants Bank Green Loan Projects | Ten thousand tons | 1.69 | 58 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Paper saved by using electronic bills | 100 million pieces | 7 | 8.78 | 11.85 | 93 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Thermal power generation (China) | RMB(100 Million) | 1.72 | 1.82 | 2.7 | 60 |
| Total oil consumption of Head Office’s vehicles | liter | 144721 | 141698 | 93 | |
| Total power consumption at Head Office | kilowatt-hour | 13512858 | 13474394 | 13422238 | 93 |
| Total power consumption at Head Office (kilowatt-hour) | kilowatt-hour | 13512858 | 13474394 | 13422238 | 12 |
| Total power consumption of data center | kilowatt-hour | 23488300 | 23274400 | 22508400 | 93 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Total amount of water consumed by Head Office | ton | 117589 | 122134 | 103626 | 94 |
| Total water consumption at Head Office (ton) | ton | 117589 | 122134 | 103626 | 12 |
| Water saved or reduced through China Merchants Bank Green Loan Projects | Ten thousand tons | 593.05 | 58 | ||
| Water saved through green loan projects (ten thousand tons) | ten thousand tons | 593.05 | 12 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Average power use efficiency (PUE) of data center | 1.85 | 1.76 | 1.74 | 12, 93 | |
| Standard coal saved or reduced through China Merchants Bank Green Loan Projects | Ten thousand tons | 353.4 | 58 | ||
| Standard coal saved through green loan projects (ten thousand tons) | ten thousand tons | 353.4 | 12 | ||
| Total amount of electricity saved by Head Office | kilowatt-hour | -166653 | 38464 | 52156 | 93 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Total amount of water saved by Head Office | ton | -17754 | -4545 | 18508 | 94 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Amount of paper used for new card brochures and envelopes | ten thousand pieces | 1916 | 2187 | 1876 | 93 |
| Number of paperless retail business projects | 90 | 130 | 181 | 12 | |
| Total paper consumption of the Head Office | ton | 3.08 | 52.718 | 93 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Non-ferrous metal smelting and rolling processing industry (China) | RMB(100 Million) | 128.67 | 0.95 | 0.65 | 60 |
| Petroleum processing, coking and nuclear fuel processing (China) | RMB(100 Million) | 111.23 | 0.79 | 0.56 | 60 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| After-tax return on average assets (ROAA) attributable to the Bank's shareholders (%) | % | 1.13 | 1.15 | 91 | |
| After-tax return on average equity (ROAE) attributable to the Bank's shareholders (%) | % | 17.09 | 16.27 | 16.54 | 91 |
| Number of new employees | 9693 | 9178 | 7026 | 94 | |
| Sub-total (China) | RMB(100 Million) | 929.03 | 7.14 | 7.84 | 60 |
| Total number of employees (including dispatched personnel) | 76192 | 70461 | 72530 | 94 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate (%) | % | 6.73 | 6.7 | 6.69 | 95 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of employees who participated in online learning (ten thousand person-time) | ten thousand person-time | 390 | 290 | 579 | 95 |
| Number of employees who participated in organizational learning (ten thousand person-time) | ten thousand person-time | 46.7 | 35.7 | 49 | 95 |
| Number of employees who participated in training | 76192 | 73005 | 72374 | 95 | |
| Number of rounds of staff training | 7546 | 7165 | 9626 | 95 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Per capita employee learning time (class hour) | class hour | 61 | 61.5 | 125 | 95 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Budget of centralized procurement (RMB 100 million) | RMB 100 million | 15.67 | 21.88 | 16.19 | 92 |
| Chemical raw materials and chemical products manufacturing industry (China) | RMB(100 Million) | 1.49 | 1.45 | 1.83 | 60 |
| Ferrous metal smelting and rolling processing industry (China) | RMB(100 Million) | 1.09 | 1.23 | 1.06 | 60 |
| Non-metallic mineral products manufacturing industry (China) | RMB(100 Million) | 1.26 | 0.89 | 1.04 | 60 |
| Number of domestic and overseas branches and subsidiaries | 1717 | 1819 | 1869 | 91 | |
| Number of overseas suppliers | 3 | 3 | 5 | 92 | |
| Number of self-service facilities (set) | set | 12495 | 11861 | 11382 | 91 |
| Number of suppliers in Mainland China | 397 | 315 | 308 | 92 | |
| Total assets (RMB million) | RMB million | 5474978 | 5942311 | 6297638 | 12 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Average project cycle of centralized procurement (day) | day | 32 | 26 | 25 | 92 |
| Coverage rate of supplier audit (%) | % | 100 | 100 | 92 | |
| Green credit loan balance (RMB 100 million) | RMB 100 million | 1565.03 | 1436.64 | 1571.03 | 12 |
| Performance management coverage of listed centralized procurement projects (%) | % | 98.36 | 91.06 | 100 | 92 |
| Total number of centralized procurement projects (set) | 197 | 247 | 269 | 92 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of retail customers (ten thousand) | ten thousand | 6694 | 9106 | 10663 | 12 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| 95555 hotline comprehensive customer satisfaction (%) | % | 99.27 | 99.62 | 99.68 | 12 |
| Mobile banking transaction volume (RMB 100 million) | RMB 100 million | 121036 | 178675 | 12 | |
| Number of self-service banks | 3202 | 3495 | 3340 | 91 | |
| Number of supplier complaints | 2 | 92 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of retail paperless business projects | 181 | 60 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Percentage of business handled via electronic channels | % | 97.26 | 97.51 | 98.24 | 94 |
| Percentage of business handled via electronic channels (%) | % | 97.26 | 97.51 | 98.24 | 12 |
| Proportion of customers who use credit card electronic bills over circulation customers | % | 90.17 | 93.35 | 95.94 | 93 |
| Total retail paperless businesses | 71000000 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Targeted poverty alleviation funds donated to Yongren county and Wuding county (RMB ten thousand) | RMB ten thousand | 1137 | 1092.68 | 1141.96 | 12 |
| Total amount of public welfare donations | RMB ten thousand | 3646.58 | 2457.1 | 2628.32 | 91 |
| Total amount of public welfare donations (RMB ten thousand) | RMB ten thousand | 3646.58 | 2457.1 | 2628.32 | 12 |
| Value of social contribution per share | RMB | 8.57 | 7.98 | 9.08 | 91 |
| Value of social contribution per share (RMB) | RMB | 8.57 | 7.98 | 9.08 | 12 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| NOâ‚“ Emissions | tons saved or reduced | -15000 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | ten thousand tons | 7.66 |
| CO2 Emissions Reduction Compared to Last Year | ten thousand tons | 879.63 |
| SO2 Emissions Reduction Compared to Last Year | ten thousand tons | 1.69 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Purchased Electricity | kilowatt-hour | 13512858 | 13474394 | 13422238 |
| Total Non-Renewable Fuel Consumption | liter | 144721 | 141698 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Water Consumption in Office | ton | 117589 | 122134 | 103626 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Office Electricity Consumption Reduction Compared to Last Year | kilowatt-hour | -166653 | 38464 | 52156 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Water Consumption Reduction Compared to Last Year | ton | -17754 | -4545 | 18508 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | ton | 3.08 | 52.718 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB(100 Million) | 239.9 | 216.9 | 128.34 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Standard Indicator | Unit |
|---|---|
| Investment in Climate Change Management |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of New Employees | 9693 | 9178 | 7026 | |
| Number of Total Employees | 76192 | 70461 | 72530 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 6.73 | 6.7 | 6.69 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | None | None | None |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Average Training Hours per Employee | class hour | 61 | 61.5 | 125 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | 397 | 315 | 308 | |
| Number of Suppliers in Overseas | 3 | 3 | 5 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total Number of Customer Complaints | 2 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 93-94 |
|---|---|---|
| Number of Confirmed Incidents of Corruption | None | |
| Number of Corruption Litigation | None |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB ten thousand | 1137 | 1092.68 | 1141.96 |
| Total Public Welfare Donations | RMB ten thousand | 3646.58 | 2457.1 | 2628.32 |