Social Responsibility Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Approximate volume of asphalt mixing station maintenance waste delivered for recycling and reuse by Qinglong Company | m3 | 100 | 8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Annual office electricity consumption | million kWh | 25.42 | 8 |
| Solar street lights installed in Xinmin Village | solar street lights | 90 | 25 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Annual office water consumption | million tons | 0.72 | 8 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Aggregate energy-saving from road lighting project | million kWh | 4.53 | 8 |
| Electricity saved by energy-saving LED system for outdoor bill boards | kwh | 80000 | 9 |
| Number of single tunnels with energy-saving LED reform project along Qinglian Highway | tunnels | 21 | 9 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Area of Xianhu tea farm acquired for Xinmin Village | mu | 82 | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Average remuneration increase for toll collection staff | % | 7% | 19 |
| Continuous aid provided to employees in financial difficulty | RMB | 52000 | 25 |
| Employees receiving re-employment incentive fund | employees | 44 | 21 |
| Front-line employees promoted through open competition | employees | 100 | 21 |
| Jobs offered by Headquarters to society | jobs | 851 | 25 |
| Number of female employees | employees | 2256 | 18 |
| Number of management and professional staff | employees | 1121 | 18 |
| Number of retirees handled retirement procedures | retirees | 51 | 19 |
| Number of staff aged 30 or below | employees | 760 | 18 |
| Number of staff aged 31-40 | employees | 3311 | 18 |
| Number of staff aged 41-50 | employees | 569 | 18 |
| Number of staff aged 51 or above | employees | 169 | 18 |
| Number of staff with College educational qualification | employees | 751 | 18 |
| Number of staff with College or below educational qualification | employees | 524 | 18 |
| Number of staff with Master or above educational qualification | employees | 133 | 18 |
| Number of staff with Undergraduate educational qualification | employees | 3401 | 18 |
| Number of toll collection staff | employees | 3688 | 18 |
| Percentage of female employees | % | 47 | 18 |
| Percentage of staff aged 30 or below | % | 15.8 | 18 |
| Percentage of staff aged 31-40 | % | 68.9 | 18 |
| Percentage of staff aged 41-50 | % | 11.8 | 18 |
| Percentage of staff aged 51 or above | % | 3.5 | 18 |
| Percentage of staff with College educational qualification | % | 15.6 | 18 |
| Percentage of staff with College or below educational qualification | % | 10.9 | 18 |
| Percentage of staff with Master or above educational qualification | % | 2.8 | 18 |
| Percentage of staff with Undergraduate educational qualification | % | 70.7 | 18 |
| Signing rate of labor contracts with staff | % | 100 | 18 |
| Total number of employees | employees | 4809 | 18 |
| Total payment of social insurance | RMB | 29910000 | 19 |
| debt-to-asset ratio | % | 57.91 | 24 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of departed staff - Age 30 or below | staff | 1145 | 19 |
| Number of departed staff - Age 31-40 | staff | 99 | 19 |
| Number of departed staff - Age 41-50 | staff | 14 | 19 |
| Number of departed staff - Female | staff | 729 | 19 |
| Number of departed staff - Guangdong Province | staff | 1199 | 19 |
| Number of departed staff - Male | staff | 529 | 19 |
| Number of departed staff - Other areas | staff | 59 | 19 |
| Overall staff turnover rate | % | 26.16% | 19 |
| Staff turnover rate - Age 30 or below | % | 23.81% | 19 |
| Staff turnover rate - Age 31-40 | % | 2.06% | 19 |
| Staff turnover rate - Age 41-50 | % | 0.29% | 19 |
| Staff turnover rate - Female | % | 15.16% | 19 |
| Staff turnover rate - Guangdong Province | % | 24.93% | 19 |
| Staff turnover rate - Male | % | 11.00% | 19 |
| Staff turnover rate - Other areas | % | 1.23% | 19 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of major accidents included in road rescue cases | major accidents | 10 | 15 |
| Number of road rescue cases handled by company-managed sections | cases | 12890 | 15 |
| Work-related injury claims handled | claims | 2 | 21 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Company-level safety inspections | inspections | 5 | 20 |
| Company-level safety trainings | trainings | 5 | 20 |
| Departmental safety inspections | inspections | 16 | 20 |
| Emergency drills organized (covering fire, vehicle accident, object strike, food poisoning and other types of accidents) | drills | 100 | 20 |
| Safety trainings organized for departments and subsidiaries | trainings | 500 | 20 |
| Special safety inspections | inspection | 1 | 20 |
| Toll collection station (construction project) level safety inspections | inspections | 1200 | 20 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total employees trained | employees | 2000 | 21 |
| Training seminars organized | seminars | 49 | 21 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Annual cost for education and training | RMB | 1800000 | 21 |
| Total training hours | hours | 11480 | 21 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of vehicles towed in accidents/out of order | vehicles | 11875 | 15 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Complaints regarding the operation | 928 | 705 | 927 | 16 | |||||||
| Consultation via phone | times | 605000 | 572000 | 427000 | 16 | ||||||
| Index of Customer Satisfaction Survey | 79.5 | 82.6 | 83.1 | 80.3 | 83.3 | 82 | 83.6 | 85.5 | 84.5 | 17 | |
| Number of different types of traffic information released by customer service center | pieces | 10600 | 15 | ||||||||
| Overall customer satisfaction index | 85.5 | 84.5 | 16 | ||||||||
| Reasonable complaint rate | per 100000 vehicles | 0.059 | 0.039 | 0.052 | 16 | ||||||
| Total annual complaint rate | per 100000 vehicles | 0.726 | 0.466 | 0.535 | 16 | ||||||
| Year-on-year increase in road rescue cases handled | % | 20.7 | 15 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Maintenance Quality Indicator (MQI) of Jihe West Highway | 94.5 | 95.2 | 95.3 | 14 | |
| Maintenance Quality Indicator (MQI) of Meiguan Expressway | 96 | 95.4 | 96.2 | 14 | |
| Maintenance Quality Indicator (MQI) of Nanguang Expressway | 95.4 | 95.7 | 96.5 | 14 | |
| Maintenance Quality Indicator (MQI) of Yanba Expressway | 95.5 | 95.6 | 95.2 | 14 | |
| Maintenance Quality Indicator (MQI) of Yanpai Expressway | 89 | 94.8 | 93.7 | 14 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| number of letter of responsibility on improving CPC Party's working style signed | sets | 66 | 24 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Renovation of dilapidated houses for poor households in Xinmin Village | households | 4 | 25 |
| Tax payment of the Company and its subsidiaries | million RMB | 680 | 25 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Mutual fund distributed to staff for work-related injury | RMB | 104000 | 21 |
| Number of employees receiving continuous aid | employees | 15 | 25 |
| Poverty alleviation aid donated to Xinmin Village, Heyuan City, Guangdong Province | RMB | 940000 | 25 |
| Provision of running water for poor households in Xinmin Village | households | 46 | 25 |
| Re-employment incentive fund distributed | RMB | 300000 | 21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Grid Electricity Consumption | million kWh | 25.42 |
| Purchased Electricity | million kWh | 25.42 |
| Total Indirect Energy Consumption | million kWh | 25.42 |
| Total Purchased Energy | million kWh | 25.42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Water Consumption in Office | million tons | 0.72 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 4610000 |
| Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved | projects | 21 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Bachelor's Degree Employees | employees | 3401 |
| Number of Below Junior College Employees | employees | 524 |
| Number of Employees Aged 30-50 | employees | 3880 |
| Number of Employees Aged Above 50 | employees | 169 |
| Number of Employees Aged Below 30 | employees | 760 |
| Number of Female Employees | employees | 2256 |
| Number of Master's Degree Employees | employees | 133 |
| Number of Total Employees | employees | 4809 |
| Percentage of Bachelor's Degree Employees | % | 70.7 |
| Percentage of Below Junior College Employees | % | 10.9 |
| Percentage of Employees Aged 30-50 | % | 80.7 |
| Percentage of Employees Aged Above 50 | % | 3.5 |
| Percentage of Employees Aged Below 30 | % | 15.8 |
| Percentage of Female Employees | % | 47 |
| Percentage of Master's Degree Employees | % | 2.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.35 |
| Turnover Rate of Employees Aged Below 30 | % | 23.81 |
| Turnover Rate of Female Employees | % | 15.16 |
| Turnover Rate of Male Employees | % | 11 |
| Turnover Rate of Total Employees | % | 26.16 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Production Safety Emergency Drills | drills | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total employees trained | employees | 2000 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total Training Hours | hours | 11480 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Number of Customer Complaints | 928 | 705 | 927 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB | 940000 |