China Life Insurance Company Limited 2017 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Metric (bottom left chart, value not specified) | 115.5 | 181.4 | 202.5 | 6 | |
| Metric (bottom right chart, value not specified) | 2.16 | 2.46 | 2.68 | 6 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Paper saved by electronic policy (contract paper) | pieces, tons | 227050000 | 45 |
| Paper saved from online claim settlement and direct-payment claim service | tons | 107.4 | 46 |
| Paper saved through electronic service (cumulative) | tons | 1453.25 | 45 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Comprehensive energy consumption at China Life headquarters | tons of standard coal | 1441.94 | 4 | |
| Drop in energy consumption for every 10000 yuan of output value | 11.63% | 4 | ||
| Electric power consumption of the entire Group | KWh | 26658946.07 | 75 | |
| Electric power consumption of the headquarters | KWh | 7245122.08 | 7472094.04 | 75 |
| Gasoline consumption of the fleet of the entire Group | L | 320462.18 | 75 | |
| Gasoline consumption of the fleet of the headquarters | L | 31459.98 | 30068.64 | 75 |
| Per capita electric power consumption of the headquarters | KWh | 5638.23 | 8874.22 | 75 |
| Per capita gasoline consumption of the fleet of the headquarters | L/person | 39.32 | 35.71 | 75 |
| Per capita office power consumption of the entire Group | KWh/person | 264.16 | 75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Educational Background Structure of Employees - M. D. | Person | 3424 | 60 | ||
| Educational Background Structure of Employees - Others | Person | 6407 | 60 | ||
| Educational Background Structure of Employees - Ph. D. | Person | 56 | 60 | ||
| Educational Background Structure of Employees - Skilled Vocational Education | Person | 31824 | 60 | ||
| Educational Background Structure of Employees - Undergraduate | Person | 59209 | 60 | ||
| Gender Structure of Employees - Female | Person | 58031 | 60 | ||
| Gender Structure of Employees - Male | Person | 42889 | 60 | ||
| Maturity benefit payment | 100 million yuan | 842.63 | 1351.16 | 1120.93 | 75 |
| Number of bank assurance channel sales persons | persons | 339000 | 71 | ||
| Number of employees | 100000 | 6 | |||
| Number of full-time lecturers in the sector (offline courses) | 2053 | 64 | |||
| Number of group insurance channel sales persons | persons | 104000 | 71 | ||
| Number of part-time sectors in the sector (offline courses) | 169684 | 64 | |||
| Proportion of employees aged 35 or below | % | 43.09% | 42.74% | 42.92% | 76 |
| Proportion of female employees | % | 57.34% | 57.46% | 57.50% | 76 |
| Sales force | people | 2025000 | 6 | ||
| Sales persons | 10000 | 115.5 | 181.4 | 202.5 | 76 |
| Total Assets | trillion yuan | 2.4 | 2.7 | 2.9 | 19 |
| Total assets | RMB trillion, trillion yuan | 2.4 | 2.7 | 2.9 | 6, 75 |
| Total number of employees | persons | 97607 | 98505 | 100920 | 76 |
| Total number of sales persons | million persons | 2.025 | 71 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of employee training | % | 87.97 | 92 | 97.53 | 65 |
| Coverage rate of new employee pre-job training | % | 95.23 | 96 | 96 | 65 |
| Coverage rate of orientation of new employees | % | 95.23% | 96% | 96% | 76 |
| Coverage rate of senior management training | % | 97.28 | 100 | 98.86 | 65 |
| Hierarchy structure of employees receiving training - general employees | % | 93.6 | 64 | ||
| Hierarchy structure of employees receiving training - senior and middle management | % | 6.4 | 64 | ||
| Number of coursewares (offline courses) | 334 | 64 | |||
| Number of individual tutors | persons | 131886 | 71 | ||
| Number of new employees trained in Shanghai and Chengdu Institutes of Advanced Training and Learning | 875 | 65 | |||
| Number of pieces of online coursewares (online courses) | 1165 | 64 | |||
| Number of types of teaching materials (offline courses) | 21 | 64 | |||
| R&D of new products | 34 | 130 | 76 | ||
| Year-on-year increase in number of individual tutors | 170% | 71 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Accumulated teaching time for tutors | million class hours | 2.69 | 71 | ||
| Average training hours of employees | hours | 30.01 | 101.5 | 126.88 | 64 |
| Average training hours of general employees | hours | 116 | 125.26 | 64 | |
| Average training hours of senior and middle management | hours | 151.7 | 147.58 | 64 | |
| Person-times of online learning (online courses) | million | 5.4491 | 64 | ||
| Person-times of online tests (online courses) | million | 1.3439 | 64 | ||
| Total person-times of employee training | 10000 persons | 100 | 146 | 152 | 64 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Invested Assets | trillion yuan | 2.3 | 2.5 | 2.7 | 19 |
| Investment assets | trillion yuan | 2.3 | 2.5 | 2.7 | 75 |
| Number of affiliates and service outlets | 20921 | 6 | |||
| Number of suppliers taking part in centralized procurement | 630 | 219 | 76 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Business Structure: First Category Premium Income | 100 million yuan | 619 | 939.5 | 1131.21 | 19 |
| Business Structure: Savings | 100 million yuan | 1916 | 2235 | 2881.06 | 19 |
| Business Structure: Ten-Year and Above Premium Income | 100 million yuan | 323.1 | 513.8 | 660.03 | 19 |
| Claim settlement payment | million yuan | 134491 | 205143 | 198088 | 75 |
| Claim settlement service | 10000 person-time | 868 | 863 | 1112 | 75 |
| Complaints of every 100 million yuan of premium | 0.94 | 0.8 | 2.26 | 76 | |
| Customer oriented interviews | interviews | 19160411 | 4 | ||
| EPS (basic and diluted) | yuan | 1.22 | 0.66 | 1.13 | 75 |
| Electronic invoices issued (cumulative) | invoices | 130000000 | 45 | ||
| Electronic policy usage for short-term insurance transactions | transactions | 225750000 | 45 | ||
| Electronic service rate | 46.97% | 45 | |||
| Electronic underwriting through channels like e-Shops | 10000 | 1178.27 | 1666.77 | 75 | |
| Insurance premium income | 100 million yuan | 3639.71 | 4304.98 | 5119.7 | 75 |
| Number of analysts and investors attended annual, semi-annual and quarterly results release meeting | 938 | 24 | |||
| Number of clicks on 4 presentation articles on H5 pages | 7396 | 24 | |||
| Number of customers | 500000000 | 6 | |||
| Number of customers for maturity benefit payment | person | 3094313 | 4598624 | 4022910 | 75 |
| Number of individual insurance channel sales persons | million persons | 1.578 | 71 | ||
| Number of online applications for claim settlement and direct-payment claim service | applications | 2460000 | 46 | ||
| Number of viewers for live broadcasting of results release meeting | 4551 | 24 | |||
| Premium Income | 100 million yuan | 3639.7 | 4305 | 5119.7 | 19 |
| Premium income | RMB100 million | 3639.7 | 4305 | 5119.7 | 6 |
| Replacement rate of customer interviews | 50.3% | 4 | |||
| Satisfaction for claim settlement services | point | 8.76 | 8.86 | 9.04 | 76 |
| Year-on-year increase in preservation business through online channels | 82% | 45 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Average number of pieces of paper saved per claim settlement case | pieces | 10 | 46 |
| Preservation business processed through online channels | cases | 27130000 | 45 |
| Preservation business transferred online | 47% | 45 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Grade in evaluation of information disclosure by Shanghai Stock Exchange | A | 24 | |
| New policies processed by electronic means | policies | 260000 | 45 |
| Number of meetings of domestic and overseas securities traders attended | 29 | 24 | |
| Number of non-deal road shows held | 59 | 24 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of meetings with investors | 140 | 24 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Brand ranking in Forbes Global 2000 List | place | 52 | 6 |
| Brand ranking in World Brand Lab’s China’s 500 Most Valuable Brands | place | 4 | 6 |
| Brand ranking in World’s 500 Most Influential Brands | consecutive year | 11 | 6 |
| Number of important shareholders and potential institutional investors visited | 133 | 24 | |
| Number of people attracted by public WeChat account for investor relations | 1600 | 24 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of visiting investors/analysts | 1200 | 24 | |
| Valid long-term life insurance policies | 268000000 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | ton |
| Indirect Energy Emissions (Scope 2) | ton |
| Total GHG Emissions | ton |
| Total GHG Emissions Intensity (By Employee) | ton/person |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Electronic Waste | sets |
| Hazardous Waste (Electronic and IT Equipment) | sets |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Paper Waste | tons |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Gasoline Consumption | L | 31459.98 | 320462.18 |
| Purchased Electricity | KWh | 7245122.08 | 26658946.07 |
| Purchased Electricity Intensity (By Employee) | KWh/person | 264.16 | |
| Total Energy Consumption | tons of standard coal | 1441.94 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption in Office | ton |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | % |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | ton |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | persons | 59209 | ||
| Number of Doctoral Degree Employees | persons | 56 | ||
| Number of Female Employees | persons | 58031 | ||
| Number of Male Employees | persons | 42889 | ||
| Number of Master's Degree Employees | persons | 3424 | ||
| Number of Total Employees | persons | 97607 | 98505 | 100920 |
| Percentage of Employees Aged Below 30 | % | 43.09 | 42.74 | 42.92 |
| Percentage of Female Employees | % | 57.34 | 57.46 | 57.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 87.97 | 92 | 97.53 |
| Percentage of New Employees Trained | % | 95.23 | 96 | 96 |
| Percentage of Trained General Employees | % | 93.6 | ||
| Percentage of Trained Middle Management | % | 6.4 | ||
| Percentage of Trained Senior Management | % | 97.28 | 100 | 98.86 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Average Training Hours (General Employees) | hours | 116 | 125.26 | |
| Average Training Hours (Senior Management) | hours | 151.7 | 147.58 | |
| Average Training Hours per Employee | hours | 30.01 | 101.5 | 126.88 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Total Suppliers | 630 | 219 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Number of Complaints Dealt with | count | 34 | 34 | 34 |
| Number of Products and Service Related Complaints | count | 34 | 34 | 34 |
| Total Number of Customer Complaints | count | 34 | 34 | 34 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Investment in Targeted Poverty Alleviation | yuan |
| Total Public Welfare Donations | yuan |