Sustainability Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Annual average carbon intensity (tCO2e/sq.m.) | tCO2e/sq.m. | 0.154 | 0.153 | 36 |
| Total carbon emissions | tonnes | 229809.3 | 36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Waste by Type - Toner (Hazardous) | Tonne | 0.2 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | FY2012 | FY2013 | FY2014 | FY2015 | FY2016 | FY2017 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Reduction in A3 paper consumption | 35.0% | 38 | |||||||
| Reduction in A4 paper consumption | 23.3% | 38 | |||||||
| Reduction in total consumption of A3 paper across all stores and offices | 35.0% YoY | 19 | |||||||
| Reduction in total consumption of A4 paper across all stores and offices | 23.3% YoY | 19 | |||||||
| Reduction in total consumption of paper products across all stores and offices | 59.5% YoY | 19 | |||||||
| Total A4 paper consumption in stores and offices | kg | 38352 | 38914 | 41437 | 42801 | 36724 | 27828 | 38 | |
| Total paper savings | kg | 57048.1 | 38 | ||||||
| Waste by Type - Aluminium Can | Tonne | 0.8 | 46 | ||||||
| Waste by Type - Cardboard | Tonne | 464.3 | 46 | ||||||
| Waste by Type - Food Waste | Tonne | 8786.3 | 46 | ||||||
| Waste by Type - General Waste | Tonne | 4273.7 | 46 | ||||||
| Waste by Type - Paper | Tonne | 7.9 | 46 | ||||||
| Waste by Type - Plastic | Tonne | 14.8 | 46 | ||||||
| Waste by Type - Scrap Metal | Tonne | 3.3 | 46 | ||||||
| Waste by Type - Used Cooking Oil | Tonne | 0.8 | 46 | ||||||
| Year-on-year reduction in paper consumption | 48.2% | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | FY2012 | FY2013 | FY2014 | FY2015 | FY2016 | FY2017 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Annual average electricity consumption in stores and offices | kWh/sqm | 698 | 619 | 597 | 595 | 565 | 564 | 37 | |
| Annual average electricity consumption per sq.m. by stores | % | -19.2 | 7 | ||||||
| Energy Consumption - Diesel | GJ | 19510 | 46 | ||||||
| Energy Consumption - Electricity | GJ (kWh) | 846335 | 46 | ||||||
| Energy Consumption - Gasoline | GJ | 4200 | 46 | ||||||
| Energy Consumption - Natural Gas | GJ | 124287 | 46 | ||||||
| Energy Consumption - Total | GJ | 994331 | 46 | ||||||
| Energy Intensity - Diesel | MJ/m²/annum | 13 | 46 | ||||||
| Energy Intensity - Electricity | MJ (kWh)/m²/annum | 563.5 | 46 | ||||||
| Energy Intensity - Gasoline | MJ/m²/annum | 2.8 | 46 | ||||||
| Energy Intensity - Natural Gas | MJ/m²/annum | 82.7 | 46 | ||||||
| Reduction in annual average electricity consumption in stores and offices compared to FY2012 | 19.2% | 37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Water Resources Consumption - Bottled Drinking Water | m³ | 212 | 46 |
| Water Resources Consumption - Public Water Supply | m³ | 1955486 | 46 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | FY2017 | Report Pages |
|---|---|---|---|---|
| Annual average electricity consumption per sq.m. across all stores and offices reduction compared to FY2012 | 19.2% | 19 | ||
| Average electricity consumption reduction at air-conditioning outlets after cleaning fan coils and filters | kWh | 579 | 37 | |
| Share of average electricity consumption saved at air-conditioning outlets after cleaning fan coils and filters | 7.3% | 37 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | FY2017 | Report Pages |
|---|---|---|---|---|
| Material Used - Paper (A3) | Tonne | 0.7 | 46 | |
| Material Used - Paper (A4) | Tonne | 27.8 | 46 | |
| Material Used - Paper Products | Tonne | 32.8 | 46 | |
| Material Used - Plastic Bags | Tonne | 14.1 | 46 | |
| Paper and paper products saved | kg | 57048.1 | 7 | |
| Reduction in paper and paper products usage YoY | % | -48.2 | 7 | |
| Reduction in paper products consumption | 59.5% | 38 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Distribution of Managerial Staff by Gender - Female, Assistant General Manager and above | 40 | 21 | |
| Distribution of Managerial Staff by Gender - Female, Assistant Manager | 502 | 21 | |
| Distribution of Managerial Staff by Gender - Female, Manager | 149 | 21 | |
| Distribution of Managerial Staff by Gender - Male, Assistant General Manager and above | 40 | 21 | |
| Distribution of Managerial Staff by Gender - Male, Assistant Manager | 376 | 21 | |
| Distribution of Managerial Staff by Gender - Male, Manager | 101 | 21 | |
| Distribution of Staff by Age - Aged 30-39 | 51% | 21 | |
| Distribution of Staff by Age - Aged 40-49 | 22% | 21 | |
| Distribution of Staff by Age - Aged 50 or above | 3% | 21 | |
| Distribution of Staff by Age - Aged under 30 | 24% | 21 | |
| Distribution of Staff by Work Location - Direct Sales Companies | 488 | 21 | |
| Distribution of Staff by Work Location - Hong Kong Office | 17 | 21 | |
| Distribution of Staff by Work Location - Managed Stores | 329 | 21 | |
| Distribution of Staff by Work Location - Self-owned Stores | 3766 | 21 | |
| Distribution of Staff by Work Location - Shanghai Management Office | 127 | 21 | |
| Employee Turnover - China | 1634 | 45 | |
| New Employee Hires - Aged 30-39 | 459 | 45 | |
| New Employee Hires - Aged 40-49 | 96 | 45 | |
| New Employee Hires - Aged 50 or above | 3 | 45 | |
| New Employee Hires - Aged under 30 | 528 | 45 | |
| New Employee Hires - China | 1077 | 45 | |
| New Employee Hires - Female | 696 | 45 | |
| New Employee Hires - Hong Kong | 9 | 45 | |
| New Employee Hires - Male | 390 | 45 | |
| New Employee Hires - Total | 1086 | 45 | |
| Number of Employees - Aged 30-39 | 2391 | 45 | |
| Number of Employees - Aged 40-49 | 1058 | 45 | |
| Number of Employees - Aged 50 or above | 160 | 45 | |
| Number of Employees - Aged under 30 | 1118 | 45 | |
| Number of Employees - China | 4688 | 45 | |
| Number of Employees - Female | 2714 | 45 | |
| Number of Employees - Hong Kong | 39 | 45 | |
| Number of Employees - Male | 2013 | 45 | |
| Number of Employees - Total | 4727 | 45 | |
| Number of cities with operations | 20 | 21 | |
| Number of employees | 4727 | 21 | |
| Number of jobs created by Yibin Store | 210 | 21 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | FY2017 | Report Pages |
|---|---|---|---|---|
| Absentee rate year-on-year drop | % | 29.8 | 24 | |
| Employee Turnover - Aged 30-39 | 753 | 45 | ||
| Employee Turnover - Aged 40-49 | 157 | 45 | ||
| Employee Turnover - Aged 50 or above | 29 | 45 | ||
| Employee Turnover - Aged under 30 | 707 | 45 | ||
| Employee Turnover - Female | 1059 | 45 | ||
| Employee Turnover - Hong Kong | 12 | 45 | ||
| Employee Turnover - Male | 587 | 45 | ||
| Employee Turnover - Total | 1646 | 45 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2017 | FY2017 | Report Pages |
|---|---|---|---|---|
| Injury Rate - China | 0.372 | 45 | ||
| Injury Rate - Female | 0.321 | 45 | ||
| Injury Rate - Male | 0.433 | 45 | ||
| Injury Rate - Overall | 0.369 | 45 | ||
| Injury rate across the Group | 0.369 | 24 | ||
| Work-related injury cases across the Group | cases | 18 | 24 |
Lost days due to work injury.
| Indicator | Unit | 2017 | FY2014 | FY2015 | FY2016 | FY2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Absentee Rate - China | % | 0.99 | 45 | ||||
| Absentee Rate - Female | % | 1.57 | 45 | ||||
| Absentee Rate - Hong Kong | % | 0.74 | 45 | ||||
| Absentee Rate - Male | % | 0.2 | 45 | ||||
| Absentee Rate - Overall | % | 0.99 | 45 | ||||
| Absentee rate | %, % yoy | 29.8 | 1.94 | 1.69 | 1.41 | 0.99 | 18, 24 |
| Lost Day Rate - China | 18.444 | 45 | |||||
| Lost Day Rate - Female | 15.375 | 45 | |||||
| Lost Day Rate - Hong Kong | 9.862 | 45 | |||||
| Lost Day Rate - Male | 22.413 | 45 | |||||
| Lost Day Rate - Overall | 18.372 | 45 | |||||
| Lost day rate | 18.372 | 24 | |||||
| Lost work-days | days | 897 | 24 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Average Training Hours per Staff - Assistant General Manager and above | hours | 25.9 | 45 |
| Average Training Hours per Staff - Assistant Manager | hours | 4.8 | 45 |
| Average Training Hours per Staff - Back-office Officer and below | hours | 5.5 | 45 |
| Average Training Hours per Staff - Female | hours | 9.3 | 45 |
| Average Training Hours per Staff - Frontline Officer and below | hours | 12.7 | 45 |
| Average Training Hours per Staff - Male | hours | 7.7 | 45 |
| Average Training Hours per Staff - Manager | hours | 6.6 | 45 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of department stores and shopping malls | 38 | 21 | |
| Total number of suppliers engaged to play a part in sustainable development | 57 | 7 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2017 | FY2014 | FY2015 | FY2016 | FY2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Number of suppliers engaged to comply with Supplier Code of Conduct | 16 | 7 | |||||
| Number of suppliers who endorsed the Supplier Code of Conduct | 8 | 33 | 41 | 57 | 29 | ||
| Suppliers agreed to comply with Supplier Code of Conduct | suppliers | 57 | 19 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2017 | FY2017 | Report Pages |
|---|---|---|---|---|
| Number of Supplier Sustainability Disclosure Forms completed | 23 | 29 | ||
| Supplier Sustainability Disclosure Forms completed | forms | 23 | 19 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Sales proportion of eco-friendly merchandise at LOL stores | 10% | 19 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Increase in response rate to Sustainability Self-Assessment Questionnaire | 39% YoY | 19 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of children benefited from Dream Program music training | 100 | 7 | |
| Number of green activities staged to promote green concept | 420 | 7 | |
| Online promotion for nationwide green activities attracted followers or comments | followers or comments | 68000 | 19 |
| Store-initiated green activities to reach out to the community | activities | 420 | 19 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Average volunteer service hours for single events YoY increase | 7.8% | 7 | |
| Children benefited from QMusic – Rainbow Orchestra and QDream Program | children | 100 | 19 |
| Increase in average volunteer service hours for single events | 7.8% YoY | 19 | |
| Number of pieces of musical instruments provided in Dream Program | 14 | 7 | |
| Number of volunteer activities organized | 274 | 7 | |
| Volunteer activities organized by NWDS Volunteer Team | activities | 274 | 19 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Total GHG Emissions | tonnes | 229809.3 | |
| Total GHG Emissions Intensity (By Area) | tCO2e/sq.m. | 0.154 | 0.153 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total Hazardous Waste | Tonne | 0.2 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | Tonne | 8786.3 |
| Paper Waste | Tonne | 7.9 |
| Plastic Waste | Tonne | 14.8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | FY2012 | FY2013 | FY2014 | FY2015 | FY2016 | FY2017 |
|---|---|---|---|---|---|---|---|---|
| Diesel Fuel Consumption | GJ | 19510 | ||||||
| Energy Consumption Intensity (By Area per Year) | MJ (kWh)/m²/annum | 563.5 | ||||||
| Gasoline Consumption | GJ | 4200 | ||||||
| Natural Gas Consumption | GJ | 124287 | ||||||
| Purchased Electricity | GJ | 846335 | ||||||
| Total Electricity Consumption Intensity (By Area) | kWh/sqm | 698 | 619 | 597 | 595 | 565 | 564 | |
| Total Energy Consumption | GJ | 994331 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Municipal Water Consumption | m³ | 1955486 |
| Third Party Water Consumption | m³ | 212 |
| Total Water Withdrawal | m³ | 1955698 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 | FY2017 |
|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 579 | |
| Electricity Usage Reduction Percentage Compared to Last Year | % | 19.2 | 7.3 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Packaging Material Consumption (Paper) | Tonne | 61.3 |
| Packaging Material Consumption (Plastic) | Tonne | 14.1 |
| Packaging Material Savings | Tonne | 57.0481 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Contractors | persons | 16 |
| Number of Contractors (Female) | persons | 8 |
| Number of Contractors (Male) | persons | 8 |
| Number of Employees Aged 30-50 | persons | 3449 |
| Number of Employees Aged Above 50 | persons | 160 |
| Number of Employees Aged Below 30 | persons | 1118 |
| Number of Employees in Hong Kong | persons | 39 |
| Number of Employees in Hong Kong and Mainland China | persons | 4727 |
| Number of Employees in Mainland China | persons | 4688 |
| Number of Female Employees | persons | 2714 |
| Number of Full-time Employees | persons | 4724 |
| Number of Full-time Employees (Female) | persons | 2712 |
| Number of Full-time Employees (Male) | persons | 2012 |
| Number of Male Employees | persons | 2013 |
| Number of New Employees | persons | 1086 |
| Number of New Employees (Above 50) | persons | 3 |
| Number of New Employees (Aged 30-50) | persons | 555 |
| Number of New Employees (Aged Below 30) | persons | 528 |
| Number of New Employees (Female) | persons | 696 |
| Number of New Employees (Hong Kong) | persons | 9 |
| Number of New Employees (Mainland China) | persons | 1077 |
| Number of New Employees (Male) | persons | 390 |
| Number of Part-time Employees | persons | 3 |
| Number of Part-time Employees (Female) | persons | 3 |
| Number of Temporary Workers | persons | 2727 |
| Number of Temporary Workers (Female) | persons | 1622 |
| Number of Temporary Workers (Male) | persons | 1105 |
| Number of Total Employees | persons | 4727 |
| Percentage of Employees Aged 30-50 | % | 73 |
| Percentage of Employees Aged Above 50 | % | 3 |
| Percentage of Employees Aged Below 30 | % | 24 |
| Percentage of Female Employees | % | 57.4 |
| Percentage of Male Employees | % | 42.6 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | 910 | |
| Turnover Rate of Employees Aged Above 50 | 29 | |
| Turnover Rate of Employees Aged Below 30 | 707 | |
| Turnover Rate of Employees in Hong Kong | 12 | |
| Turnover Rate of Female Employees | 1059 | |
| Turnover Rate of Male Employees | 587 | |
| Turnover Rate of Total Employees | 1646 |
Lost days due to work injury.
| Standard Indicator | Unit | FY2017 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 897 |
| Lost Days Due to Work-related Injuries (Employees) | days | 897 |
| Lost Days Due to Work-related Injuries (Hong Kong) | 9.862 | |
| Lost Days Due to Work-related Injuries (Mainland China) | 18.444 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Average Training Hours (Female) | hours | 9.3 |
| Average Training Hours (General Staff) | hours | 5.5 |
| Average Training Hours (Male) | hours | 7.7 |
| Average Training Hours (Middle Management) | hours | 6.6 |
| Average Training Hours (Senior Management) | hours | 25.9 |
Description of steps taken to eliminate such practices when discovered.
| Standard Indicator | Unit |
|---|---|
| Number of Labour-related Complaints | cases |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Total Suppliers | 57 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|
| Number of Suppliers Signing Social Responsibility Code | suppliers | 8 | 33 | 41 | 57 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | count | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Volunteer Activities Sessions | activities | 274 |