Sustainable Development Report 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | Report Pages |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Compliance - Number of warnings received in relation to noise with no fines | warnings | 6 | 31 | |||||||||||||||||
Global CO emissions | tonnes | 9.927 | 8.751 | 8.082 | 8.286 | 8.873 | 10.056 | 10.19 | 10.959 | 13.007 | 13.436 | 11.422 | 12.104 | 12.927 | 13.304 | 13.62 | 12.186 | 14.029 | 14.005 | 20 |
Global HC emissions | tonnes | 3.401 | 2.56 | 2.09 | 1.885 | 2.112 | 2.228 | 2.171 | 2.233 | 2.271 | 2.107 | 1.344 | 1.427 | 1.392 | 1.445 | 1.455 | 1.429 | 1.578 | 1.597 | 20 |
Global NOx emissions | tonnes | 37.8 | 38.061 | 36.824 | 39.213 | 38.537 | 45.271 | 48.566 | 52.542 | 56.591 | 70.546 | 65.358 | 72.632 | 77.044 | 70.989 | 62.255 | 49.846 | 54.106 | 54.697 | 20 |
Global NOx emissions grammes/ATK | grammes/ATK | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 20 |
Global NOx emissions grammes/ATK improvement since 1998 | 0.0% | 3.6% | 9.7% | 11.9% | 17.1% | 17.6% | 22.2% | 21.8% | 24.7% | 21.5% | 20.6% | 20.0% | 21.3% | 18.2% | 15.6% | 23.3% | 15.9% | 16.2% | 20 | |
Global NOx emissions grammes/RTK | grammes/RTK | 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 20 |
Global NOx emissions grammes/RTK improvement since 1998 | 12.9% | 21.2% | 25.6% | 26.4% | 26.4% | 29.3% | 32.1% | 34.9% | 40.9% | 27.0% | 20.7% | 29.3% | 28.6% | 24.8% | 21.2% | 21.0% | 24.9% | 24.9% | 20 | |
Stationary Combustion - Diesel | unit | 5475070 | 4967623 | 21 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | Report Pages |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
All Flights Fuel Consumption | thousand tonnes | 2.263 | 2.429 | 2.431 | 2.583 | 2.59 | 3.077 | 3.325 | 3.596 | 4.371 | 4.569 | 4.397 | 4.818 | 5.032 | 4.996 | 4.912 | 5.198 | 5.425 | 5.467 | 20 |
All Flights Fuel Efficiency | grammes/ATK | 208 | 209 | 206 | 201 | 194 | 195 | 187 | 183 | 189 | 187 | 198 | 197 | 191 | 190 | 187 | 183 | 181 | 179 | 20 |
All Flights Fuel Efficiency grammes/RTK | grammes/RTK | 291 | 281 | 296 | 271 | 276 | 269 | 260 | 249 | 262 | 261 | 262 | 249 | 261 | 265 | 263 | 251 | 244 | 244 | 20 |
Global CO2 emissions | thousand tonnes in CO2e | 7.128 | 7.651 | 7.658 | 8.136 | 8.159 | 9.693 | 10.474 | 11.327 | 13.769 | 14.393 | 13.852 | 15.175 | 15.851 | 15.738 | 15.472 | 16.374 | 17.087 | 17.222 | 20 |
Global CO2 emissions grammes/ATK | grammes/ATK | 576 | 589 | 576 | 589 | 649 | 615 | 611 | 614 | 590 | 607 | 539 | 623 | 620 | 601 | 560 | 569 | 565 | 20 | |
Global CO2 emissions grammes/ATK improvement since 1998 | 3.5% | 4.8% | 6.6% | 10.1% | 13.9% | 15.3% | 13.2% | 15.3% | 12.2% | 8.3% | 8.7% | 11.6% | 11.6% | 13.3% | 15.3% | 16.3% | 16.6% | 20 | ||
Global CO2 emissions grammes/RTK | grammes/RTK | 918 | 885 | 934 | 864 | 871 | 846 | 817 | 784 | 825 | 823 | 826 | 783 | 821 | 836 | 828 | 790 | 769 | 768 | 20 |
Global CO2 emissions grammes/RTK improvement since 1998 | 10.3% | 10.3% | 13.6% | 8.7% | 16.5% | 14.9% | 17.3% | 20.1% | 23.4% | 19.3% | 23.4% | 19.8% | 18.3% | 19.1% | 22.8% | 24.8% | 24.9% | 20 | ||
Mobile Combustion - Diesel | litre | 390203 | 386844 | 21 | ||||||||||||||||
Mobile Combustion - Unleaded Petrol | litre | 1151643 | 2281306 | 21 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
% of hangers reused | tonnes | 13457 | 13793 | 21 |
Food processing oil | no. | 1913988 | 2414141 | 21 |
Glass recycled | litre | 45014 | 42679 | 21 |
Hangers used | % | 57.2 | 65.3 | 21 |
Metal recycled | kg | 681781 | 672458 | 21 |
Non-Hazardous Waste | tonnes | 13457 | 13793 | 21 |
Paper consumed in offices | tonnes | 1988 | 2011 | 21 |
Plastic recycled | kg | 493833 | 520135 | 21 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | Report Pages |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
All Flights Fuel Efficiency improvement since 1998 | 0.0% | 3.8% | 6.6% | 10.1% | 12.5% | 15.3% | 12.2% | 13.3% | 8.3% | 8.7% | 11.6% | 18.1% | 31.6% | 33.3% | 35.1% | 36.1% | 41.6% | 41.8% | 20 | |
All Flights Fuel Efficiency improvement since 1998 (grammes/RTK) | 10.3% | 10.3% | 13.6% | 8.7% | 16.5% | 14.9% | 17.3% | 20.1% | 23.4% | 19.3% | 23.4% | 19.8% | 18.3% | 19.1% | 22.8% | 24.8% | 24.9% | 20 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Paper & cardboard recycled | kg | 39968 | 42661 | 21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | Report Pages |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
ATK | million | 10.867 | 11.63 | 12.807 | 13.355 | 15.794 | 17.751 | 19.684 | 23.077 | 24.17 | 22.249 | 24.641 | 28.364 | 26.25 | 26.259 | 28.44 | 30.048 | 30.462 | 20 | |
Electricity Consumption | mWh | 129740 | 130135 | 21 | ||||||||||||||||
Fuel dumped due to operational reqs | m³ | 9100100 | 8859600 | 21 | ||||||||||||||||
Ground based activities fuel consumption | litre | 4940625 | 5020803 | 21 | ||||||||||||||||
Passenger Flights Only Fuel Consumption | thousand tonnes | 1.953 | 2.068 | 2.05 | 2.074 | 1.953 | 2.404 | 2.646 | 2.825 | 3.217 | 3.627 | 3.476 | 3.65 | 3.968 | 4.113 | 4.112 | 4.313 | 4.996 | 4.571 | 20 |
Passenger Flights Only share of total fuel consumption | 86.3% | 85.1% | 84.3% | 80.3% | 75.4% | 78.1% | 79.6% | 78.6% | 73.6% | 79.4% | 79.1% | 75.6% | 78.9% | 82.3% | 83.7% | 83.0% | 82.9% | 83.6% | 20 | |
Purchased Towngas | tonnes | 411 | 306 | 21 | ||||||||||||||||
RPK | million | 41.502 | 47.152 | 41.749 | 49.401 | 42.774 | 57.283 | 65.11 | 72.939 | 81.801 | 90.975 | 88.44 | 95.688 | 101.535 | 103.837 | 104.571 | 112.257 | 122.33 | 123.478 | 20 |
RTK | million | 7.768 | 8.65 | 8.201 | 8.522 | 9.371 | 11.459 | 12.813 | 14.542 | 16.86 | 17.199 | 17.675 | 19.373 | 19.039 | 18.819 | 18.668 | 20.872 | 22.2 | 22.418 | 20 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Maintenance water consumption | tonnes | 2412 | 2503 | 21 |
Potable water consumption | m³ | 80502 | 118314 | 21 |
Seawater consumption | m³ | 845701 | 916786 | 21 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | Report Pages |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Passenger Flights Only Fuel Efficiency grammes/RPK | grammes/RPK | 47 | 44 | 46 | 46 | 42 | 41 | 39 | 39 | 40 | 39 | 38 | 39 | 40 | 39 | 38 | 37 | 37 | 20 | |
Passenger Flights Only Fuel Efficiency improvement since 1998 | 4.6% | 11.1% | 7.2% | 14.3% | 7.5% | 14.9% | 17.6% | 21.5% | 20.3% | 19.2% | 21.2% | 23.4% | 20.8% | 19.7% | 20.3% | 22.1% | 25.5% | 25.0% | 20 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Employee wages and benefits | HK$M | 18990 | 19770 | 19 |
Fixed term & temporary contract employees by Gender - Female | % | 58 | 56 | 22 |
Fixed term & temporary contract employees by Gender - Male | % | 42 | 44 | 22 |
New Employees by Age Group - 30–50 years old | % | 4 | 7 | 23 |
New Employees by Age Group - Under 30 years old | % | 29 | 39 | 23 |
New Employees by Age Group - over 50 years old | % | 4 | 6 | 23 |
New Employees by Gender - Female | % | 11 | 17 | 23 |
New Employees by Gender - Male | % | 11 | 16 | 23 |
New Employees by Region - Hong Kong | % | 11 | 17 | 23 |
New Employees by Region - Mainland China | % | 9 | 15 | 23 |
New Employees by Region - Others | % | 10 | 13 | 23 |
Payments to government | HK$M | 1157 | 497 | 19 |
Permanent employees by Employment Type - On full-time | % | 98 | 98 | 22 |
Permanent employees by Employment Type - On part-time | % | 2 | 2 | 22 |
Permanent employees by Gender - Female | % | 56 | 56 | 22 |
Permanent employees by Gender - Male | % | 44 | 44 | 22 |
Retained for re-investment and future growth | HK$M | 13364 | 7263 | 19 |
Senior Management from Local Community | % | 79 | 80 | 22 |
Total workforce | no. | 33301 | 35990 | 22 |
Total workforce by Age Group - 30-50 years old | % | 58 | 58 | 22 |
Total workforce by Age Group - Under 30 years old | % | 27 | 26 | 22 |
Total workforce by Age Group - over 50 years old | % | 15 | 16 | 22 |
Total workforce by Contract Type - Fixed/temporary terms | % | 3 | 3 | 22 |
Total workforce by Contract Type - Permanent terms | % | 93 | 93 | 22 |
Total workforce by Contract Type - Supervised employees | % | 4 | 4 | 22 |
Total workforce by Employment Type - Cabin Crew | % | 37 | 35 | 22 |
Total workforce by Employment Type - Flight Crew | % | 11 | 11 | 22 |
Total workforce by Employment Type - Ground Staff | % | 29 | 26 | 22 |
Total workforce by Employment Type - Subsidiary Staff | % | 23 | 28 | 22 |
Total workforce by Gender - Female | % | 56 | 53 | 22 |
Total workforce by Gender - Male | % | 44 | 47 | 22 |
Total workforce by Location - Hong Kong | % | 80 | 80 | 22 |
Total workforce by Location - Mainland China | % | 3 | 3 | 22 |
Total workforce by Location - Others | % | 17 | 17 | 22 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Employee Yearly Turnover Rate by Employment Type - Cabin Crew | % | 4 | 4 | 22 |
Employee Yearly Turnover Rate by Employment Type - Flight Crew | % | 3 | 5 | 22 |
Employee Yearly Turnover Rate by Employment Type - Ground Staff | % | 9 | 11 | 22 |
Employee Yearly Turnover Rate by Employment Type - Subsidiary Staff | % | 23 | 30 | 22 |
Employee Yearly Turnover Rate by Location - Hong Kong | % | 10 | 10 | 22 |
Employee Yearly Turnover Rate by Location - Mainland China | % | 10 | 12 | 22 |
Employee Yearly Turnover Rate by Location - Others | % | 8 | 8 | 22 |
Employee turnover rate by Age Group - 30–50 years old | % | 6 | 6 | 23 |
Employee turnover rate by Age Group - Under 30 years old | % | 18 | 17 | 23 |
Employee turnover rate by Age Group - over 50 years old | % | 11 | 11 | 23 |
Employee turnover rate by Gender - Female | % | 10 | 8 | 23 |
Employee turnover rate by Gender - Male | % | 9 | 11 | 23 |
Turnover | HK$M | 102342 | 92751 | 19 |
Lost days due to work injury.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Lost Time Injury Frequency Rate - Cathay Dragon | rate | 2.7 | 23 | |
Lost Time Injury Frequency Rate - Cathay Pacific | rate | 2.8 | 23 | |
Lost Time Injury Frequency Rate - Combined Cathay Pacific and Cathay Dragon | rate | 3.4 | 23 | |
Lost Time Injury Frequency Rate - Subsidiary Staff | rate | 2.7 | 2.1 | 23 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Employees receiving performance reviews | % | 100 | 100 | 23 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Average hours of training per year - Customer facing staff | hrs | 43.7 | 26.8 | 23 |
Average hours of training per year - Middle/Junior management & supervisory | hrs | 14.3 | 14.2 | 23 |
Average hours of training per year - Non-customer facing operational/technical staff | hrs | 21.9 | 11.5 | 23 |
Average hours of training per year - Others | hrs | 1.3 | 1 | 23 |
Average hours of training per year - Top/Senior Management | hrs | 2.3 | 3.1 | 23 |
Number of suppliers by geographical region.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Purchases of goods and services | HK$M | 68481 | 63844 | 19 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Human rights screening in investment and procurement practices | % | 100 | 100 | 23 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Directed economic value generated | HK$M | 104523 | 95060 | 19 |
Profit after dividends | HK$M | 4977 | -772 | 19 |
Share of profits of associated companies | HK$M | 1965 | 2049 | 19 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Payments to providers of capital | HK$M | 2711 | 2059 | 19 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Economic value distributed | HK$M | 91361 | 86190 | 19 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2015 | 2016 | Report Pages |
---|---|---|---|---|
Community investments including charitable donation - Direct payment | HK$M | 12 | 12 | 19 |
Community investments including charitable donation - In the form of discounts on airline travel | HK$M | 10 | 8 | 19 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
NOâ‚“ Emission Intensity (By Logistics) | grammes/ATK | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
NOâ‚“ Emissions | tonnes | 37.8 | 38.061 | 36.824 | 39.213 | 38.537 | 45.271 | 48.566 | 52.542 | 56.591 | 70.546 | 65.358 | 72.632 | 77.044 | 70.989 | 62.255 | 49.846 | 54.106 | 54.697 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Mobile Combustion Emissions | litre diesel | 390203 | 386844 | ||||||||||||||||
Total GHG Emissions | thousand tonnes CO2e | 7.128 | 7.651 | 7.658 | 8.136 | 8.159 | 9.693 | 10.474 | 11.327 | 13.769 | 14.393 | 13.852 | 15.175 | 15.851 | 15.738 | 15.472 | 16.374 | 17.087 | 17.222 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Hazardous Waste Recycled | kg | 681781 | 672458 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Non-Hazardous Waste Disposed | tonnes | 13457 | 13793 |
Non-Hazardous Waste Reused | tonnes | 13457 | 13793 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Percentage of Reduction in GHG Intensity Compared to Last Year | % | 3.8 | 6.6 | 10.1 | 12.5 | 15.3 | 12.2 | 13.3 | 8.3 | 8.7 | 11.6 | 18.1 | 31.6 | 33.3 | 35.1 | 36.1 | 41.6 | 41.8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Purchased Electricity | mWh | 129740 | 130135 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Seawater Consumption | m³ | 845701 | 916786 |
Water Consumption | m³ | 80502 | 118314 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Packaging Material Consumption (Paper) | tonnes | 1988 | 2011 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Number of Total Employees | no. | 33301 | 35990 |
Percentage of Employees Aged 30-50 | % | 58 | 58 |
Percentage of Employees Aged Above 50 | % | 15 | 16 |
Percentage of Employees Aged Below 30 | % | 27 | 26 |
Percentage of Employees in Hong Kong | % | 80 | 80 |
Percentage of Employees in Mainland China | % | 3 | 3 |
Percentage of Employees in Overseas | % | 17 | 17 |
Percentage of Female Employees | % | 56 | 53 |
Percentage of Full-time Employees | % | 98 | 98 |
Percentage of Male Employees | % | 44 | 47 |
Percentage of Part-time Employees | % | 2 | 2 |
Percentage of Temporary Workers | % | 3 | 3 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 6 | 6 |
Turnover Rate of Employees Aged Above 50 | % | 11 | 11 |
Turnover Rate of Employees Aged Below 30 | % | 18 | 17 |
Turnover Rate of Employees in Hong Kong | % | 10 | 10 |
Turnover Rate of Employees in Mainland China | % | 10 | 12 |
Turnover Rate of Female Employees | % | 10 | 8 |
Turnover Rate of Male Employees | % | 9 | 11 |
Lost days due to work injury.
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Lost Time Injury Frequency Rate (LTIFR/LTIR) | rate | 2.7 | 3.4 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Percentage of Employees Trained | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Average Training Hours (Marketing & Customer Service) | hrs | 43.7 | 26.8 |
Average Training Hours (Middle Management) | hrs | 14.3 | 14.2 |
Average Training Hours (Operational Employees) | hrs | 21.9 | 11.5 |
Average Training Hours (Senior Management) | hrs | 2.3 | 3.1 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2015 | 2016 |
---|---|---|---|
Total Social Investment | HK$M | 22 | 20 |