Environmental, Social and Governance Report 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Annual design capacity of handsets (telecommunications company) | million handsets | 10 | 22 |
| Head office natural gas consumption | cubic metres | 30803 | 13 |
| Head office power consumption | 10000 kWhs | 859.02 | 13 |
| Number of assembly lines of telecommunications company | 10 | 22 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Head office water consumption | Ton | 90633 | 13 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Head office paper consumption | Ten thousand sheets | 241.5 | 13 |
| Number of packaging lines of telecommunications company | 4 | 22 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Facilities acquired from overseas banking institutions | USD billion | 1.02 | 22 |
| Number of contracted employees | 3773 | 10 | |
| Number of employees above 50 years old | 83 | 50 | |
| Number of employees from 31 to 40 years old (inclusive) | 767 | 50 | |
| Number of employees from 41 to 50 years old (inclusive) | 728 | 50 | |
| Number of employees from ethnic minorities | 47 | 50 | |
| Number of employees under 30 years old (inclusive) | 2195 | 50 | |
| Number of employees with bachelor degree | 2693 | 50 | |
| Number of employees with master degree or above | 467 | 50 | |
| Number of employees with other education | 91 | 50 | |
| Number of employees with post-secondary education | 522 | 50 | |
| Number of employees within Henan Province | 3773 | 50 | |
| Number of female employees | 2091 | 50 | |
| Number of financing projects conducted in 2016 | 19 | 22 | |
| Number of financing projects for urbanisation and infrastructure construction | 62 | 22 | |
| Number of male employees | 1682 | 50 | |
| Number of new employees | 537 | 50 | |
| Number of production lines of telecommunications company | 14 | 22 | |
| Percentage of employees above 50 years old | % | 2 | 50 |
| Percentage of employees from 31 to 40 years old (inclusive) | % | 20 | 50 |
| Percentage of employees from 41 to 50 years old (inclusive) | % | 20 | 50 |
| Percentage of employees from ethnic minorities | % | 1 | 50 |
| Percentage of employees under 30 years old (inclusive) | % | 58 | 50 |
| Percentage of employees with bachelor degree | % | 71 | 50 |
| Percentage of employees with master degree or above | % | 12 | 50 |
| Percentage of employees with other education | % | 2 | 50 |
| Percentage of employees with post-secondary education | % | 15 | 50 |
| Percentage of employees within Henan Province | % | 100 | 50 |
| Percentage of female employees | % | 55 | 13, 50 |
| Percentage of male employees | % | 45 | 50 |
| Percentage of new employees | % | 14 | 50 |
| Refactoring business balance | RMB billion | 11.9 | 22 |
| Return on average total assets | % | 1.28 | 12 |
| Return on equity | % | 20.46 | 12 |
| Total assets | RMB100 million, billion RMB | 3661.48 | 10, 12 |
| Total headcount | Person | 3773 | 13 |
| Total loan amount | billion RMB | 111.1 | 10 |
| Total loans | RMB100 million | 1110.92 | 12 |
| Total number of employees | 3773 | 50 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Operating income | RMB100 million | 99.81 | 12 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Evaluated average score for trainings | marks | 98 | 52 |
| Junior employees Level 1 training person-times | times | 1606 | 52 |
| Junior employees Level 2 training person-times | times | 12080 | 52 |
| Junior employees Level 3 training person-times | times | 116 | 52 |
| Middle management Level 1 training person-times | times | 1046 | 52 |
| Middle management Level 2 training person-times | times | 934 | 52 |
| Middle management Level 3 training person-times | times | 31 | 52 |
| Total number of people trained | persons | 15892 | 52 |
| Total training cost | million RMB | 11.65 | 52 |
| Training coverage rate | % | 421 | 52 |
| Video conference | Times | 38 | 13 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Junior employees Level 1 training per capita length of time | hour | 16.49 | 52 |
| Junior employees Level 2 training per capita length of time | hour | 50.34 | 52 |
| Junior employees Level 3 training per capita length of time | hour | 0.65 | 52 |
| Middle management Level 1 training per capita length of time | hour | 25.96 | 52 |
| Middle management Level 2 training per capita length of time | hour | 44.66 | 52 |
| Middle management Level 3 training per capita length of time | hour | 1.57 | 52 |
| Senior management Level 1 training per capita length of time | hour | 30.92 | 52 |
| Senior management Level 1 training person-times | times | 54 | 52 |
| Senior management Level 3 training per capita length of time | hour | 105.23 | 52 |
| Senior management Level 3 training person-times | times | 25 | 52 |
| Total number of trainings organised | trainings | 132 | 52 |
| Training expenditure per employee | RMB | 3087 | 52 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Balance of agricultural-related loans | RMB100 million | 276.73 | 13 |
| Balance of financing projects conducted in 2016 | RMB billion | 8.99 | 22 |
| Balance of green credit | RMB100 million | 6.43 | 13 |
| Balance of loans to high-pollution, high-energy-consumption or overcapacity industries | RMB100 million | 31.1 | 13 |
| Balance of loans to small enterprises | RMB100 million | 590.24 | 13 |
| Increase in on-line payment accounts | accounts | 2687500 | 58 |
| International settlement business volume | USD billion | 44 | 22 |
| Number of agent banking relationships with overseas institutions | 29 | 22 | |
| Number of agent banks at home and abroad | 104 | 22 | |
| Number of branches | 142 | 10 | |
| Number of branches located inside Henan Province | 10 | 10 | |
| Total deposits | RMB100 million, billion RMB | 216.4 | 10, 12 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Actual production of handsets (telecommunications company) | million handsets | 12 | 22 |
| Allowance to non-performing loans | % | 237.38 | 10 |
| Customer satisfaction rate | % | 92.5 | 13 |
| Customers' complaints solution satisfaction rate | % | 100 | 13 |
| Increase in mobile banking accounts | accounts | 234400 | 58 |
| Increase in telephone banking accounts | accounts | 37800 | 58 |
| New enterprise online banking customers | 10000 accounts | 0.72 | 58 |
| New online banking customers | 10000 accounts | 16.29 | 58 |
| New personal online banking customers | 10000 accounts | 15.57 | 58 |
| Number of WeChat banking accounts | accounts | 159800 | 58 |
| Number of mobile banking accounts | accounts | 442900 | 58 |
| Number of online banking customers | 10000 accounts | 44.69 | 58 |
| Number of telephone banking accounts | accounts | 152300 | 58 |
| Number of transfer transactions (online banking) | 10000 | 404.19 | 58 |
| Year-on-year growth rate of online banking customers | % | 62.9 | 58 |
| Year-on-year growth rate of transaction amount (online banking) | % | 38.28 | 58 |
| Year-on-year growth rate of transfer transactions (online banking) | % | 384.1 | 58 |
| Year-on-year increase in mobile banking accounts | % | 118.45 | 58 |
| Year-on-year increase in on-line payment accounts | % | 2853.3 | 58 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| E-banking replacement ratio | % | 89 | 13 |
| Number of enterprise online banking customers | 10000 accounts | 2.08 | 58 |
| Number of on-line payment accounts | accounts | 2901100 | 58 |
| Number of personal online banking customers | 10000 accounts | 42.61 | 58 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Capital adequacy ratio | % | 11.76 | 10, 12 |
| Provision coverage ratio | % | 237.38 | 12 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Basic earnings per share | RMB | 0.75 | 12 |
| Blood donation participants in Head Office Sales Department activity | people | 51 | 68 |
| Community sub-branches organising activities per year (aggregate) | activities | 100 | 68 |
| Increase in loans to support economic region construction in Central Plains from beginning of 2016 | RMB billion | 8.531 | 22 |
| Loans offered to telecommunications company for development | RMB million | 25 | 22 |
| Loans to support economic region construction in Central Plains | RMB billion | 820.531 | 22 |
| Number of employees joining volunteering activities | Person | 37 | 13 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Charity donation | RMB10000 | 362 | 13 |
| Credit offered to overseas banking institutions | RMB billion | 2 | 22 |
| Public donations to Puyang Education Development Foundation | million RMB | 0.3 | 68 |
| Public donations to Xinmi Police Charity Foundation | million RMB | 0.3 | 68 |
| Public donations to Youth Care Foundation | million RMB | 1 | 68 |
| Public donations to Zhengzhou Charity Federation | million RMB | 2 | 68 |
| Social contribution per share | RMB | 2.66 | 13 |
| Total balance of financing projects for urbanisation and infrastructure construction | RMB billion | 24.145 | 22 |
| Total blood donated in Head Office Sales Department activity | cc | 20000 | 68 |
| Voluntary services delivered to students in Dengfeng for college entrance examination | students | 4473 | 68 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Natural Gas Consumption | cubic metres | 30803 |
| Purchased Electricity | kWh | 8590200 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Water Consumption in Office | Ton | 90633 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Packaging Material Consumption (Paper) | sheets | 241500 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Bachelor's Degree Employees | Person | 2693 |
| Number of Contractors | Person | 3773 |
| Number of Employees Aged 30-50 | Person | 1495 |
| Number of Employees Aged Above 50 | Person | 83 |
| Number of Employees Aged Below 30 | Person | 2195 |
| Number of Female Employees | Person | 2091 |
| Number of Male Employees | Person | 1682 |
| Number of Master's Degree Employees | Person | 467 |
| Number of New Employees | Person | 537 |
| Number of Total Employees | Person | 3773 |
| Percentage of Bachelor's Degree Employees | % | 71 |
| Percentage of Employees Aged 30-50 | % | 40 |
| Percentage of Employees Aged Above 50 | % | 2 |
| Percentage of Employees Aged Below 30 | % | 58 |
| Percentage of Female Employees | % | 55 |
| Percentage of Male Employees | % | 45 |
| Percentage of Master's Degree Employees | % | 12 |
| Percentage of New Employees | % | 14 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Cost of Training | million RMB | 11.65 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Average Training Hours (General Staff) | hour | 22.493333333333332 |
| Average Training Hours (Middle Management) | hour | 24.063333333333333 |
| Average Training Hours (Senior Management) | hour | 68.075 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Investment in Education Donation | million RMB | 0.3 |
| Total Public Welfare Donations | million RMB | 3.6 |
| Total Social Investment | RMB10000 | 362 |