2016 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Aggregate designed wastewater treatment capacity | tons per day | 261000 | 9 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Wastewater treatment completed by Naxi Branch | tons | 2482000 | 15 |
| Wastewater treatment throughput | million tons | 48.7 | 5 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Daily household water usage saved (equivalent residents) by Naxi Branch | residents | 33093 | 15 |
| Number of tap water supply plants | plants | 6 | 7 |
| Number of tap water supply plants in operation | plants | 6 | 9 |
| Tap water sales volume | million tons | 82.4 | 7 |
| Tap water supply market share in Luzhou Area | percent | 83.0% | 9 |
| Total designed tap water supply capacity | tons per day | 280500 | 9 |
| Total designed tap water supply capacity (six tap water supply plants) | tons per day | 280500 | 7 |
| Total designed wastewater treatment capacity (nine wastewater treatment plants) | tons per day | 261000 | 7 |
| Total number of tap water end user accounts | accounts | 262730 | 9 |
| Total treatment volume of wastewater plants | million tons | 48.7 | 7 |
| Total water throughput | million tons | 82.4 | 5 |
| Unit consumption of tap water by Naxi Wastewater Treatment Branch | m³/10kt | 20 | 15 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Electricity consumption reduction at Beijiao Pump Station 2# unit after transformation (compared with 3# unit, KSB) | kWh | 121452 | 13 |
| Electricity consumption reduction at Nanjiao Pump Station 1 after transformation (compared with 3# unit, domestic water pumps) | kWh | 139267 | 13 |
| Electricity cost savings at Beijiao Pump Station 2# unit after transformation (compared with 3# unit, KSB) | RMB | 85000 | 13 |
| Electricity cost savings at Nanjiao Pump Station 1 after transformation (compared with 3# unit, domestic water pumps) | RMB | 87000 | 13 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Additional water supply area | km² | 191 | 6 |
| Number of new water supply users | users | 22197 | 6 |
| Number of wastewater treatment plants | plants | 9 | 7 |
| Number of wastewater treatment plants in operation | plants | 9 | 9 |
| Planned unit consumption of tap water by Naxi Wastewater Treatment Branch | m³/10kt | 40 | 15 |
| Tap water saved each day by Naxi Wastewater Treatment Branch | tons | 100 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of employees | employees | 787 | 7 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of emergency repair hotline orders | orders | 4300 | 6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of people trained | people | 787 | 23 |
| Number of training sessions for management skills | sessions | 8 | 23 |
| Number of training sessions for professional expertise and skills | sessions | 24 | 23 |
| Number of training sessions for quality enhancement | sessions | 4 | 23 |
| Number of training sessions for safety knowledge | sessions | 7 | 23 |
| Number of training sessions for system | sessions | 5 | 23 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Accumulated training hours for the whole year | hours | 4576 | 23 |
| Average training hours for employees | hours | 5.81 | 23 |
| Number of training hours attended by employees for management skills | attendants | 272 | 23 |
| Number of training hours attended by employees for professional expertise and skills | attendants | 664 | 23 |
| Number of training hours attended by employees for quality enhancement | attendants | 129 | 23 |
| Number of training hours attended by employees for safety knowledge | attendants | 746 | 23 |
| Number of training hours attended by employees for system | attendants | 238 | 23 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Customer satisfaction score | 87.83 | 29 | |
| Improvement in customer satisfaction score compared to 2015 | 1.48 | 29 | |
| Number of internet cases dealt with | cases | 47 | 6 |
| Number of mayor hotlines dealt with | hotlines | 45 | 6 |
| Number of online opinions received | opinions | 47 | 29 |
| Number of online opinions that were complaints | complaints | 5 | 29 |
| Number of times customer service hotline was handled | times | 45 | 29 |
| Reply rate to online opinions | 100% | 29 | |
| Revenue from sales of tap water | million RMB | 179.4 | 5 |
| Revenue from tap water supply segment (external customers) | million RMB | 529.7 | 7 |
| Revenue from wastewater treatment business | million RMB | 125.9 | 7 |
| Revenue from wastewater treatment operating service | million RMB | 125.9 | 5 |
| Year-on-year increase in revenue from sales of tap water | % | 9.8 | 5 |
| Year-on-year increase in revenue from wastewater treatment operating service | % | 15.5 | 5 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Hotline case completion rate | 100% | 6 | |
| Number of hotline command transfers | times | 113 | 6 |
| Number of hotline commands completed | commands | 17000 | 6 |
| Number of hotline commands transferred | commands | 110 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of households alleviated by branches of the Company | households | 5 | 33 |
| Number of households alleviated by chief leaders of the Company | household | 1 | 33 |
| Total number of households alleviated by the Company | households | 59 | 33 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Total development fund and scholarship granted to each household | RMB | 40000 | 33 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Wastewater Discharge | million tons | 48.7 |
| Total Water Withdrawal | million tons | 82.4 |
| Water Withdrawal Intensity | m³/10kt | 20 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 260719 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 471 |
| Number of Employees Aged Above 50 | employees | 107 |
| Number of Employees Aged Below 30 | employees | 209 |
| Number of Total Employees | employees | 787 |
| Percentage of Employees Aged 30-50 | % | 59.85 |
| Percentage of Employees Aged Above 50 | % | 13.59 |
| Percentage of Employees Aged Below 30 | % | 26.57 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Investment in Work Safety | million RMB |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Employees Trained | people | 787 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Average Training Hours per Employee | hours | 5.81 |
| Total Training Hours | hours | 4576 |
| Training Hours of Professional Skills Development | attendants | 664 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Number of Customer Complaints | complaints | 5 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Investment in Education Donation | RMB | 40000 |
| Total Social Investment | RMB | 210000 |