Environmental, Social and Governance Report 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Carbon dioxide emission from Headquarters Mansion electricity consumption | tonnes | 2883 | 54 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Air conditioning unit energy consumption at Headquarters Mansion | kWh | 1832540 | 1774080 | 54 |
| Company car oil consumption | L | 28718.2 | 20670.06 | 55 |
| Heating unit energy consumption | kWh | 326160 | 293160 | 55 |
| Overall power consumption of Headquarters Mansion | MWh | 3795 | 54 | |
| Public illumination energy consumption at Headquarters Mansion | kWh | 2594244 | 2198730 | 54 |
| Spending on electric vehicles for investigation by Jiangxi branch of China Continent Insurance | RMB | 100000 | 56 | |
| Target reduction in energy consumption of new data center | reduction | 30% | 57 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Cold water consumption at China Re Headquarters Mansion | tonnes | 8753 | 56 |
| Hot water consumption at China Re Headquarters Mansion | tonnes | 3163 | 56 |
| Recycled water consumption at China Re Headquarters Mansion | tonnes | 11419 | 56 |
| Reduction in air-conditioner water consumption and wasted water discharge at China Re Headquarters Mansion compared with 2015 | tonnes | 1369 | 56 |
| Total water consumption at China Re Headquarters Mansion | tonnes | 23335 | 56 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Air conditioning unit energy saving calculation at Headquarters Mansion | kWh | 58460 | 54 |
| Company car oil consumption energy saving calculation | L | 8048.14 | 55 |
| Heating unit energy consumption energy saving calculation | kWh | 33000 | 55 |
| Public illumination energy saving calculation at Headquarters Mansion | kWh | 395514 | 54 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of first-front employees visited by Trade Unions at the primary level | employees | 557 | 41 |
| Number of remote video conferences organized by Group Company, China Re P&C, and China Re Life | 615 | 55 | |
| Number of stores visited by Trade Unions at the primary level | stores | 28 | 41 |
| Number of talents recruited | persons | 100 | 8 |
| Percentage of employees with bachelor degree or above (China Re and subsidiaries) | percent | 34.1% | 39 |
| Total assets | million RMB | 211207 | 5 |
| Total number of employees (China Re and subsidiaries) | employees | 42045 | 39 |
| Workforce above 50 years old (China Re) | percent | 4.6% | 39 |
| Workforce below 35 years old (China Re) | percent | 65.6% | 39 |
| Workforce between 35 and 50 years old (China Re) | percent | 29.8% | 39 |
| Workforce female (China Re) | percent | 48.9% | 39 |
| Workforce male (China Re) | percent | 51.1% | 39 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Prosecution rate of personal injury cases (China Continent Insurance) | % | 38.3 | 29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of China Re P&C Lectures training sessions | sessions | 10 | 47 |
| Number of attendances at China Re P&C Lectures | attendances | 538 | 47 |
| Number of lecturers giving speeches at China Re P&C Lectures | lecturers | 14 | 47 |
| Number of new employees participating in 2016 orientation (Group Company, China Re P&C, China Re Life, China Re Asset, Huatai Agency, Hong Kong representative office) | employees | 40 | 47 |
| Number of principals participating in Management Advanced Training Class of China Continent Insurance | principals | 41 | 47 |
| Number of talents trained in companies in Beijing | persons | 100 | 8 |
| Number of union policy, provision and female employee protection trainings organized | trainings | 3 | 41 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| China Continent Insurance service outlets in China | 1900 | 30 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Employee satisfaction rate with catering service suppliers at Headquarters Mansion | % | 89.8% | 94.1% | 33 |
| Employee satisfaction rate with convenient store service suppliers at Headquarters Mansion | % | 93.4% | 95.1% | 33 |
| Employee satisfaction rate with property management service suppliers at Headquarters Mansion | % | 94.4% | 99.2% | 33 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Average closing period for cases claimed through phone calls (China Continent Insurance) | hours | 1.55 | 29 |
| Average period of loss assessment for WeChat claims below RMB 5000 (China Continent Insurance) | days | 0.6 | 29 |
| China Continent Insurance 95590 hotline connection rate | % | 98.8 | 30 |
| China Continent Insurance complaints timely contact rate | % | 99.19 | 30 |
| China Continent Insurance complaints timely solution rate | % | 95.77 | 30 |
| Closing rate of cases on the day of claiming through phone calls (China Continent Insurance) | % | 97.25 | 29 |
| Complaints per RMB100 million insurance of China Continent Insurance | lowest among top 10 property insurance companies | 8 | |
| Net assets | million RMB | 72740 | 5 |
| Number of company customers participating in China Re P&C customer service evaluation | 16 | 28 | |
| Number of complaints to regulators per 100 million insurance fee (China Continent Insurance) | 0.59 | 30 | |
| Number of complaints to regulators per 100 million insurance fee (whole industry) | 1.08 | 30 | |
| Number of effective records of customer activities in China Re Life Customer Support System (CSS) | 1607 | 28 | |
| Number of important customers provided with exclusive customer service directory services by China Re P&C | 117 | 28 | |
| Proportion of customized services among exclusive customer service directory services by China Re P&C | percent | 85% | 28 |
| Proportion of service contents rated as 'very good' or 'good' in China Re P&C customer service evaluation | percent | >85% | 28 |
| Proportion of simple and fast cases closed within 24 hours (China Continent Insurance) | % | 30.6 | 29 |
| Proportion of simple and fast cases closed within 48 hours (China Continent Insurance) | % | 53.3 | 29 |
| Proportion of simple and fast cases closed within 72 hours (China Continent Insurance) | % | 65 | 29 |
| WeChat claims below RMB 5000 as percentage of total claims (China Continent Insurance) | % | 18.2 | 29 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Average number of effective records of customer activities per month in China Re Life Customer Support System (CSS) | per month | 134 | 28 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Weighted average return on equity | % | 7.28 | 16 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Donation for the public good | million RMB | 7.07 | 8 |
| Investment for poverty alleviation to Xunhua County of Qinghai Province | million RMB | 14 | 8 |
| Number of 'homes to employees' set up | homes | 42 | 41 |
| Number of Employees' Congresses organized by Trade Union of China Re | Congresses | 7 | 41 |
| Number of bedding and sheets donated by China Re Asset in May | sets | 85 | 64 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Amount of money brought to employees with difficulties and single mothers with huge difficulties | RMB | 256000 | 41 |
| Cumulative fund for fixed-point poverty alleviation assistance in Xunhua County of Qinghai Province | million RMB | 14 | 61 |
| Funds used for development of big data platform for targeted poverty alleviation, system maintenance and operation training | RMB | 200000 | 61 |
| Funds used for visiting poor families recorded in poverty files | RMB | 30000 | 61 |
| Funds used to equip computer classrooms with 230 computers, 6 teachers’ computers, 236 pairs of computer desks and chairs, and teachers’ preparation rooms with 48 computers in 6 local primary schools | RMB | 1070000 | 61 |
| Funds used to replace 1000 pairs of desks and chairs for 18 local primary schools | RMB | 200000 | 61 |
| Funds used to support 100 poor college students in Xunhua County | RMB | 600000 | 61 |
| Number of books for extracurricular reading donated by China Re Asset in May | 50 | 64 | |
| Number of clothes donated to teachers and students in Qinghai by China Re Asset in December | 252 | 64 | |
| Number of school uniforms donated by China Re Asset in May | 223 | 64 | |
| Number of schoolbags, teaching stationery and sporting goods donated by China Re Asset in June | 225 | 64 | |
| Number of supporting activities for Yari Primary School of Wendu Township, Xunhua County, Qinghai Province | 3 | 64 | |
| Poverty alleviation funds allocated to Xunhua County of Qinghai Province | million RMB | 2.1 | 61 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| GHG Emissions from Purchased Electricity | tonnes | 2883 |
| Indirect Energy Emissions (Scope 2) | tonnes | 2883 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Purchased Electricity | kWh | 2594244 | 2198730 |
| Purchased Heating | kWh | 326160 | 293160 |
| Total Direct Energy Consumption | L | 28718.2 | 20670.06 |
| Total Purchased Energy | kWh | 3795000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Recycled Water Percentage | % | 48.95 |
| Recycled Water Usage | tonnes | 11419 |
| Total Water Withdrawal | tonnes | 23335 |
| Water Consumption | tonnes | 23335 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | kWh | 8048.14 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of New Employees | persons | 100 |
| Number of Total Employees | employees | 42045 |
| Percentage of Bachelor's Degree Employees | percent | 34.1 |
| Percentage of Employees Aged 30-50 | percent | 29.8 |
| Percentage of Employees Aged Above 50 | percent | 4.6 |
| Percentage of Employees Aged Below 30 | percent | 65.6 |
| Percentage of Female Employees | percent | 48.9 |
| Percentage of Male Employees | percent | 51.1 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Percentage of New Employees Trained | percent | 100 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Hong Kong | |
| Number of Suppliers in Mainland China | |
| Number of Suppliers in United Kingdom | |
| Number of Suppliers in United States | |
| Number of Total Suppliers |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Complaints Handling Rate | % | 95.77 |
| Satisfaction Rate of Customer Complaint Handling | % | 99.19 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Investment in Education Donation | RMB | 600000 |
| Investment in Targeted Poverty Alleviation | RMB | 200000 |
| Total Public Welfare Donations | RMB | 256000 |