Environmental, Social and Governance Report 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Hazardous solid wastes produced | kg | 307636 | 365880 | 40 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Domestic wastes produced | kg | 1754500 | 1825000 | 40 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Electricity consumption | kilowatt-hours, kwh | 27014975 | 29087860 | 12, 42 |
| Electricity consumption intensity (kilowatt-hours per gross floor area) | kilowatt-hours per gross floor area | 86.6 | 88.6 | 12 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Wastewater produced | tons | 344655 | 358743 | 40 |
| Water consumption | ton | 619966 | 836998 | 12 |
| Water consumption in total | tons | 619966 | 42 | |
| Water consumption intensity (ton per gross floor area) | ton per gross floor area | 2 | 2.6 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Full-time staff at beginning of year | persons | 2482 | 2538 | 20 |
| Full-time staff at end of year | persons | 2538 | 2448 | 20 |
| Number of female staff (by gender) | persons | 1723 | 1670 | 44 |
| Number of female staff age 51 or above (Kanghua Hospital) | persons | 57 | 18 | |
| Number of female staff age 51 or above (Renkang Hospital) | persons | 14 | 18 | |
| Number of female staff age 51 or above (Total Staff) | persons | 71 | 18 | |
| Number of female staff age below 30 (Kanghua Hospital) | persons | 772 | 18 | |
| Number of female staff age below 30 (Renkang Hospital) | persons | 236 | 18 | |
| Number of female staff age below 30 (Total Staff) | persons | 1008 | 18 | |
| Number of female staff age between 31 to 50 (Kanghua Hospital) | persons | 424 | 18 | |
| Number of female staff age between 31 to 50 (Renkang Hospital) | persons | 154 | 18 | |
| Number of female staff age between 31 to 50 (Total Staff) | persons | 578 | 18 | |
| Number of male staff (by gender) | persons | 815 | 778 | 44 |
| Number of male staff age 51 or above (Kanghua Hospital) | persons | 64 | 18 | |
| Number of male staff age 51 or above (Renkang Hospital) | persons | 55 | 18 | |
| Number of male staff age 51 or above (Total Staff) | persons | 119 | 18 | |
| Number of male staff age below 30 (Kanghua Hospital) | persons | 196 | 18 | |
| Number of male staff age below 30 (Renkang Hospital) | persons | 50 | 18 | |
| Number of male staff age below 30 (Total Staff) | persons | 246 | 18 | |
| Number of male staff age between 31 to 50 (Kanghua Hospital) | persons | 288 | 18 | |
| Number of male staff age between 31 to 50 (Renkang Hospital) | persons | 125 | 18 | |
| Number of male staff age between 31 to 50 (Total Staff) | persons | 413 | 18 | |
| Other medical, administrative and support staff (by nature of work) | persons | 1941 | 1754 | 44 |
| Total amount of compensation provided to staff for participating in free clinics | RMB | 8850 | 30200 | 39, 51 |
| Total number of female staff (Kanghua Hospital) | persons | 1253 | 18 | |
| Total number of female staff (Renkang Hospital) | persons | 404 | 18 | |
| Total number of female staff (Total Staff) | persons | 1657 | 18 | |
| Total number of male staff (Kanghua Hospital) | persons | 548 | 18 | |
| Total number of male staff (Renkang Hospital) | persons | 230 | 18 | |
| Total number of male staff (Total Staff) | persons | 778 | 18 | |
| Total number of staff of the Group | persons | 2538 | 2448 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Attrition rate of doctors | percent | 28.6% | 17.4% | 20 |
| Attrition rate of full-time staff (including doctors, nurses, administrative and other support staff) | percent | 27.4% | 34.2% | 20 |
| Employee attrition rate | 27.4% | 34.2% | 44 | |
| Full-time staff added during year | persons | 744 | 763 | 20 |
| Full-time staff lost during year | persons | 688 | 853 | 20 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of staff disabilities due to occupation | 1 | 24, 45 |
Lost days due to work injury.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Number of man-days lost due to occupation related injuries or illness | days, man-days | 365 | 15.5 | 24, 45 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Number of free clinic man-hours | hours | 1104 | 2282 | 51 |
| Number of free clinics | 177 | 310 | 39 | |
| Number of staff participants in free clinics | 268 | 604 | 39 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Number of doctors (by nature of work) | persons | 597 | 694 | 44 |
| Number of participants (staff training) | 19930 | 21453 | 22 | |
| Number of participants in training and development programmes | 19930 | 21453 | 46 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Total number of training man-hours | hours | 127106 | 179011 | 46 |
| Training man-hours (staff training) | Hours | 127106 | 179011 | 22 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Total monetary amount involved (RMB) | RMB | 176410 | 139730 | 37 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Customer service man hours | hours | 2357520 | 1805800 | 24 |
| Number of critical complaints | 21 | 26 | 26 | |
| Number of critical complaints received (hospital operations) | 21 | 26 | 48 | |
| Number of immaterial complaints | 489 | 455 | 26 | |
| Number of immaterial complaints received (hospital operations) | 489 | 455 | 48 | |
| Number of regular complaints | 191 | 134 | 26 | |
| Number of regular complaints received (hospital operations) | 191 | 134 | 48 | |
| Rate of antibiotics prescription for emergency treatment, Kanghua Hospital | % | 35.3 | 34.7 | 15 |
| Rate of antibiotics prescription for emergency treatment, Renkang Hospital | % | 40.1 | 36 | 15 |
| Rate of antibiotics prescription for inpatients, Kanghua Hospital | % | 54.3 | 54.5 | 15 |
| Rate of antibiotics prescription for inpatients, Renkang Hospital | % | 60.6 | 61.9 | 15 |
| Rate of antibiotics prescription for outpatients, Kanghua Hospital | % | 11.3 | 13.3 | 15 |
| Rate of antibiotics prescription for outpatients, Renkang Hospital | % | 17.4 | 14.4 | 15 |
| Total number of complaints | 701 | 615 | 26 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Number of red packets rejected | 249 | 205 | 37 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Estimated number of patients served in free clinics | 7744 | 12802 | 39 | |
| Number of staff participants in volunteer activities | 313 | 602 | 39 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Number of patients served | 71258 | 54786 | 24 | |
| Number of volunteer activities | 199 | 319 | 39 | |
| Number of volunteer man-hours | hours | 2149 | 3352 | 51 |
| Total number of free clinic man-hours | 1104 | 2282 | 39 | |
| Total number of volunteer man-hours | 2149 | 3352 | 39 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Total Hazardous Waste | kg | 307636 | 365880 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | kg | 1754500 | 1825000 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Purchased Electricity | kilowatt-hours | 27014975 | 29087860 |
| Purchased Electricity Intensity (By Area) | kilowatt-hours per gross floor area | 86.6 | 88.6 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Total Wastewater Discharge | tons | 344655 | 358743 |
| Water Consumption | tons | 619966 | 836998 |
| Water Consumption Intensity (By Revenue) | ton per gross floor area | 2 | 2.6 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 991 | |
| Number of Employees Aged 30-50 (Female) | persons | 578 | |
| Number of Employees Aged 30-50 (Male) | persons | 413 | |
| Number of Employees Aged Above 50 | persons | 190 | |
| Number of Employees Aged Above 50 (Female) | persons | 71 | |
| Number of Employees Aged Above 50 (Male) | persons | 119 | |
| Number of Employees Aged Below 30 | persons | 1254 | |
| Number of Employees Aged Below 30 (Female) | persons | 1008 | |
| Number of Employees Aged Below 30 (Male) | persons | 246 | |
| Number of Female Employees | persons | 1723 | 1670 |
| Number of Full-time Employees | persons | 2538 | 2448 |
| Number of Male Employees | persons | 815 | 778 |
| Number of Total Employees | persons | 2538 | 2448 |
| Percentage of Employees Aged 30-50 | percent | 40.48 | |
| Percentage of Employees Aged Above 50 | percent | 7.76 | |
| Percentage of Employees Aged Below 30 | percent | 51.22 | |
| Percentage of Female Employees | percent | 67.88 | 68.22 |
| Percentage of Male Employees | percent | 32.12 | 31.78 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Turnover Rate of Full-time Employees | percent | 27.4 | 34.2 |
| Turnover Rate of Total Employees | percent | 27.4 | 34.2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 365 | 15.5 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Total Training Hours | hours | 127106 | 179011 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Total Number of Customer Complaints | 701 | 615 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Number of Volunteer Activities Sessions | 199 | 319 | |
| Total Volunteer Service Hours | hours | 2149 | 3352 |