2016 CHINA PACIFIC INSURANCE CORPORATE SOCIAL RESPONSIBILITY REPORT

Company: CPIC (2601)
Year: 2016
Published: 2017-07-14
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Greenhouse gas emission - Direct greenhouse emission tonnes of CO2-equivalent 737.25 744.31 679.09 30
Greenhouse gas emission - Indirect greenhouse emission tonnes of CO2-equivalent 42246.16 44603.17 44857.57 30

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Amount of office paper recycled - Anxin Agricultural Insurance Kilos 933 1221 30
Amount of office paper recycled - CPIC AMC Kilos 1425 1500 1500 30
Amount of office paper recycled - CPIC Allianz Kilos 210 260 30
Amount of office paper recycled - CPIC Anji Kilos 260 270 30
Amount of office paper recycled - CPIC Group (headquarters) Kilos 270 297 285 30
Amount of office paper recycled - CPIC Life (headquarters) Kilos 766 1100 1060 30
Amount of office paper recycled - CPIC P&C (headquarters) Kilos 3715 3751 3590 30
Amount of office paper recycled - Changjiang Pension Kilos 1900 1900 2500 30
Office paper usage - Anxin Agricultural Insurance Kilos 2830 2550 30
Office paper usage - CPIC AMC Kilos 1900 2000 2100 30
Office paper usage - CPIC Allianz Kilos 920 930 30
Office paper usage - CPIC Anji Kilos 520 600 30
Office paper usage - CPIC Group (headquarters) Kilos 5458 5503 5525 30
Office paper usage - CPIC HK Kilos 900 920 920 30
Office paper usage - CPIC Life (headquarters) Kilos 1982 3650 3120 30
Office paper usage - CPIC P&C (headquarters) Kilos 5014 5035 4806 30
Office paper usage - Changjiang Pension Kilos 2580 2120 2957 30

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2014 2015 2016 Report Pages
Auction of electronic waste pcs 728 951 1301 30
Recovery of used UPS battery ton 71.6 34.08 30

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Coal gas consumption of office buildings - Anxin Agricultural Insurance cubic meters 533 741 30
Electricity consumption of office buildings - Anxin Agricultural Insurance kWh 916588 985799 30
Electricity consumption of office buildings - CPIC AMC kWh 3000000 3212200 3202620 30
Electricity consumption of office buildings - CPIC Allianz kWh 68000 50800 30
Electricity consumption of office buildings - CPIC Group (headquarters) kWh 3880966 3898191 4105166 30
Electricity consumption of office buildings - CPIC HK kWh 31944 31283 33492 30
Electricity consumption of office buildings - CPIC Life (headquarters) kWh 2180333 1980170 1931107 30
Electricity consumption of office buildings - CPIC P&C (headquarters) kWh 32423730 33898169 33375832 30
Electricity consumption of office buildings - Changjiang Pension kWh 828965 816937 887428 30
Fuel gas consumption of office buildings - Anxin Agricultural Insurance cubic meters 3326 3677 30
Fuel gas consumption of office buildings - CPIC Allianz cubic meters 22000 17000 30
Fuel gas consumption of office buildings - CPIC Group (headquarters) cubic meters 297797 277288 252679 30
Fuel gas consumption of office buildings - CPIC Life (headquarters) cubic meters 13564 13160 12091 30
Fuel gas consumption of office buildings - CPIC P&C (headquarters) cubic meters 25437 24609 24381 30
Natural gas consumption of office buildings - Anxin Agricultural Insurance cubic meters 2793 2936 30
Natural gas consumption of office buildings - CPIC Allianz cubic meters 22000 17000 30
Natural gas consumption of office buildings - CPIC Group (headquarters) cubic meters 297797 277288 252679 30
Natural gas consumption of office buildings - CPIC Life (headquarters) cubic meters 13564 13160 12091 30
Natural gas consumption of office buildings - CPIC P&C (headquarters) cubic meters 25437 24609 23302 30

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Water consumption per capita - Anxin Agricultural Insurance 30 30
Water consumption per capita - CPIC AMC 27 26 25 30
Water consumption per capita - CPIC Allianz 9 9 11 30
Water consumption per capita - CPIC Group (headquarters) 39 32.8 37.8 30
Water consumption per capita - CPIC HK 12 12 12 30
Water consumption per capita - Changjiang Pension 30 30
Water displacement of office buildings - Anxin Agricultural Insurance ton 5534 6483 30
Water displacement of office buildings - CPIC AMC ton 5200 5300 5292 30
Water displacement of office buildings - CPIC Allianz ton 1600 30
Water displacement of office buildings - CPIC Group (headquarters) ton 42531 41643 48465 30
Water displacement of office buildings - CPIC HK ton 2030 2140 2099 30
Water displacement of office buildings - CPIC Life (headquarters) ton 18101 15153 17454 30
Water displacement of office buildings - CPIC P&C (headquarters) ton 27207 22943 26427 30

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Conference call (times) - headquarters and subsidiaries 3066 2548 2916 31
Dispatched laborers - Anxin Agricultural Insurance 106 80 31
Dispatched laborers - CPIC AMC 3 5 5 31
Dispatched laborers - CPIC All 1 31
Dispatched laborers - CPIC Allianz 3 31
Dispatched laborers - CPIC Group (headquarters) 109 109 122 31
Dispatched laborers - CPIC Life 1407 1237 1140 31
Dispatched laborers - CPIC P&C 5162 4797 3589 31
Dispatched laborers - Changjiang Pension 27 16 20 31
Employee ethnic composition - Ethnic Han (persons) - Anxin Agricultural Insurance 524 437 34
Employee ethnic composition - Ethnic Han (persons) - CPIC AMC 182 175 211 34
Employee ethnic composition - Ethnic Han (persons) - CPIC All 33 34
Employee ethnic composition - Ethnic Han (persons) - CPIC Allianz 117 221 34
Employee ethnic composition - Ethnic Han (persons) - CPIC Group (headquarters) 1218 1341 1476 34
Employee ethnic composition - Ethnic Han (persons) - CPIC Life 27868 36649 38281 34
Employee ethnic composition - Ethnic Han (persons) - CPIC P&C 465 545 593 34
Employee ethnic composition - Ethnic Han (persons) - Changjiang Pension 202 242 293 34
Ethnic minority (persons) - Anxin Agricultural Insurance 3 3 34
Ethnic minority (persons) - CPIC AMC 4 4 6 34
Ethnic minority (persons) - CPIC Allianz 1 34
Ethnic minority (persons) - CPIC Group (headquarters) 31 32 31 34
Ethnic minority (persons) - CPIC HK 1 34
Ethnic minority (persons) - CPIC Life 1889 2211 2062 34
Ethnic minority (persons) - CPIC P&C 5 8 6 34
Ethnic minority (persons) - Changjiang Pension 5 5 7 34
Female employees, Anxin Agricultural Insurance persons 249 216 35
Female employees, CPIC AIL persons 17 15 35
Female employees, CPIC AMC persons 77 79 89 35
Female employees, CPIC Allianz persons 73 137 35
Female employees, CPIC Group (headquarters) persons 522 623 659 35
Female employees, CPIC HK persons 25 21 26 35
Female employees, CPIC Life persons 25378 24428 24670 35
Female employees, CPIC PAC persons 24291 25022 25727 35
Female employees, Changjiang Pension persons 88 108 133 35
Female management, Anxin Agricultural Insurance persons 27 28 35
Female management, CPIC AIL persons 2 2 35
Female management, CPIC AMC persons 2 2 35
Female management, CPIC Group (headquarters) persons 19 16 22 35
Female management, CPIC HK persons 1 1 35
Female management, CPIC Life persons 4 4 2 35
Female management, CPIC PAC persons 26 31 36 35
Female management, Changjiang Pension persons 1 1 35
Gender composition of staff - all employees - Male (persons) - Anxin Agricultural Insurance 278 224 34
Gender composition of staff - all employees - Male (persons) - CPIC AMC 112 107 128 34
Gender composition of staff - all employees - Male (persons) - CPIC All 19 19 34
Gender composition of staff - all employees - Male (persons) - CPIC Allianz 46 93 34
Gender composition of staff - all employees - Male (persons) - CPIC Group (headquarters) 836 859 848 34
Gender composition of staff - all employees - Male (persons) - CPIC HK 16 20 14 34
Gender composition of staff - all employees - Male (persons) - CPIC Life 14777 14568 15673 34
Gender composition of staff - all employees - Male (persons) - CPIC P&C 24904 26088 25938 34
Gender composition of staff - all employees - Male (persons) - Changjiang Pension 119 139 167 34
Labor-contract workers - Anxin Agricultural Insurance 398 337 31
Labor-contract workers - CPIC AMC 186 181 212 31
Labor-contract workers - CPIC All 36 33 31
Labor-contract workers - CPIC Allianz 119 227 31
Labor-contract workers - CPIC Group (headquarters) 1249 1373 1507 31
Labor-contract workers - CPIC Life 38437 37283 38936 31
Labor-contract workers - CPIC P&C 43416 45745 47766 31
Labor-contract workers - Changjiang Pension 207 247 300 31
Localization ratio of CPIC HK's employees (all employees) (%) % 95 95 95 29
Male employees, Anxin Agricultural Insurance persons 54 58 35
Male employees, CPIC AIL persons 2 2 35
Male employees, CPIC AMC persons 13 15 6 35
Male employees, CPIC Allianz persons 3 6 35
Male employees, CPIC Group (headquarters) persons 61 60 57 35
Male employees, CPIC HK persons 2 1 1 35
Male employees, CPIC Life persons 16 16 14 35
Male employees, CPIC PAC persons 53 56 61 35
Male employees, Changjiang Pension persons 3 7 6 35
Minimum wage/local minimum wage - Anxin Agricultural Insurance (%) % 120 120 29
Minimum wage/local minimum wage - CPIC AMC (%) % 265 124 137 29
Minimum wage/local minimum wage - CPIC Allianz (%) % 113 104 29
Minimum wage/local minimum wage - CPIC Group (headquarters) (%) % 232 235 240 29
Minimum wage/local minimum wage - CPIC Hong Kong (%) % 180 175 170 29
Minimum wage/local minimum wage - CPIC Life (%) % 300 300 300 29
Minimum wage/local minimum wage - CPIC P&C (%) % 227 204 188 29
Minimum wage/local minimum wage - Changjiang Pension (%) % 114 115 116 29
New business value (million yuan) million yuan 8725 12022 19041 29
Number of employees - Anxin Agricultural Insurance 527 440 31
Number of employees - CPIC AMC 189 186 217 31
Number of employees - CPIC All 36 34 31
Number of employees - CPIC Allianz 119 230 31
Number of employees - CPIC Group (headquarters) 1358 1482 1629 31
Number of employees - CPIC HK 41 41 40 31
Number of employees - CPIC Life 40155 38816 40343 31
Number of employees - CPIC P&C 49915 51110 51665 31
Number of employees - Changjiang Pension 238 270 365 31
Number of employees retired - Anxin Agricultural Insurance - 4 4 32
Number of employees retired - CPIC AMC 1 1 32
Number of employees retired - CPIC All - 1 32
Number of employees retired - CPIC Allianz - 32
Number of employees retired - CPIC Group (headquarters) 5 10 7 32
Number of employees retired - CPIC HK 3 2 32
Number of employees retired - CPIC Life 262 235 175 32
Number of employees retired - CPIC P&C 128 116 139 32
Number of employees retired - Changjiang Pension 3 32
Number of employees with disabilities, CPIC AIL persons 1 35
Number of employees with disabilities, CPIC PAC persons 21 35
Number of female employees who returned to work from maternity leave - Anxin Agricultural Insurance - 6 13 32
Number of female employees who returned to work from maternity leave - CPIC AMC 6 5 5 32
Number of female employees who returned to work from maternity leave - CPIC All - N/A N/A 32
Number of female employees who returned to work from maternity leave - CPIC Allianz - N/A 1 32
Number of female employees who returned to work from maternity leave - CPIC Group (headquarters) 15 14 29 32
Number of female employees who returned to work from maternity leave - CPIC HK - 1 32
Number of female employees who returned to work from maternity leave - CPIC Life (headquarters) 15 15 24 32
Number of female employees who returned to work from maternity leave - CPIC P&C (headquarters) 10 7 13 32
Number of female employees who returned to work from maternity leave - Changjiang Pension 6 6 8 32
Number of female employees who took maternity leave - Anxin Agricultural Insurance - 8 25 32
Number of female employees who took maternity leave - CPIC AMC 6 5 7 32
Number of female employees who took maternity leave - CPIC All - 32
Number of female employees who took maternity leave - CPIC Allianz - 32
Number of female employees who took maternity leave - CPIC Group (headquarters) 15 14 29 32
Number of female employees who took maternity leave - CPIC HK 1 1 32
Number of female employees who took maternity leave - CPIC Life (headquarters) 15 15 24 32
Number of female employees who took maternity leave - CPIC P&C (headquarters) 10 7 15 32
Number of male employees who returned to work from paternity leave - CPIC HK 1 32
Number of male employees who returned to work from paternity leave - CPIC Life (headquarters) N/A 2 3 32
Number of male employees who returned to work from paternity leave - CPIC P&C (headquarters) 1 2 32
Number of male employees who took paternity leave - Anxin Agricultural Insurance - 3 6 32
Number of male employees who took paternity leave - CPIC AMC 1 1 7 32
Number of male employees who took paternity leave - CPIC All N/A 2 32
Number of male employees who took paternity leave - CPIC Allianz 4 32
Number of male employees who took paternity leave - CPIC Group (headquarters) 8 11 33 32
Number of male employees who took paternity leave - CPIC HK 1 32
Number of male employees who took paternity leave - CPIC Life (headquarters) 2 3 32
Number of male employees who took paternity leave - CPIC P&C (headquarters) 1 2 32
Number of male employees who took paternity leave - Changjiang Pension 3 5 7 32
Number of new employees - Anxin Agricultural Insurance 69 -87 31
Number of new employees - CPIC AMC 189 186 46 31
Number of new employees - CPIC All 13 1 31
Number of new employees - CPIC Allianz 119 136 31
Number of new employees - CPIC Group (headquarters) 352 402 330 31
Number of new employees - CPIC HK 13 11 19 31
Number of new employees - CPIC Life -947 -1339 1283 31
Number of new employees - CPIC P&C 3796 3449 3259 31
Number of new employees - Changjiang Pension 23 85 88 31
Proportion of non-local employees - CPIC HK (all employees) (%) % 5 5 5 29
Proportion of non-local employees - CPIC HK (the management) (%) % 100 100 100 29
Re-employed after retirement - Anxin Agricultural Insurance 23 23 31
Re-employed after retirement - CPIC All 1 31
Re-employed after retirement - CPIC Life 361 296 267 31
Re-employed after retirement - CPIC P&C 572 568 310 31
Re-employed after retirement - Changjiang Pension 4 7 6 31
Remuneration and benefits (million yuan) million yuan 14126 15400 17414 29
Solvency adequacy ratio - CPIC Group (%) % 280 280 294 29
Solvency adequacy ratio - CPIC Life (%) % 218 201 257 29
Solvency adequacy ratio - CPIC P&C (%) % 177 211 296 29
Starting salary of employees - Anxin Agricultural Insurance yuan - 3200 3500 32
Starting salary of employees - CPIC AMC yuan 3804 4442 3000 32
Starting salary of employees - CPIC All yuan - 2280 2280 32
Starting salary of employees - CPIC Allianz yuan - 2280 2200 32
Starting salary of employees - CPIC Group (headquarters) yuan 3804 4755 5250 32
Starting salary of employees - CPIC HK yuan 9000 9000 9000 32
Starting salary of employees - CPIC Life yuan 3155 4842 5424 32
Starting salary of employees - CPIC P&C yuan 4140 4140 4120 32
Starting salary of employees - Changjiang Pension yuan 2075 2325 2583 32
The number of employees (30 years old or under) - Anxin Agricultural Insurance 155 111 34
The number of employees (30 years old or under) - CPIC AMC 28 34 57 34
The number of employees (30 years old or under) - CPIC All 8 34
The number of employees (30 years old or under) - CPIC Allianz 34 77 34
The number of employees (30 years old or under) - CPIC Group (headquarters) 551 629 652 34
The number of employees (30 years old or under) - CPIC HK 11 10 7 34
The number of employees (30 years old or under) - CPIC Life 11176 14125 14965 34
The number of employees (30 years old or under) - CPIC P&C 95 111 118 34
The number of employees (30 years old or under) - Changjiang Pension 28 62 111 34
The number of employees (31-40 years old) - Anxin Agricultural Insurance 169 154 34
The number of employees (31-40 years old) - CPIC AMC 102 96 108 34
The number of employees (31-40 years old) - CPIC All 16 16 34
The number of employees (31-40 years old) - CPIC Allianz 68 125 34
The number of employees (31-40 years old) - CPIC Group (headquarters) 499 522 613 34
The number of employees (31-40 years old) - CPIC HK 8 8 34
The number of employees (31-40 years old) - CPIC Life 10115 13756 14323 34
The number of employees (31-40 years old) - CPIC P&C 216 251 267 34
The number of employees (31-40 years old) - Changjiang Pension 119 122 127 34
The number of employees (41-50 years old) - Anxin Agricultural Insurance 120 95 34
The number of employees (41-50 years old) - CPIC AMC 50 43 44 34
The number of employees (41-50 years old) - CPIC All 9 34
The number of employees (41-50 years old) - CPIC Allianz 15 26 34
The number of employees (41-50 years old) - CPIC Group (headquarters) 150 164 178 34
The number of employees (41-50 years old) - CPIC HK 19 20 34
The number of employees (41-50 years old) - CPIC Life 5619 8715 8740 34
The number of employees (41-50 years old) - CPIC P&C 114 138 155 34
The number of employees (41-50 years old) - Changjiang Pension 54 57 56 34
The number of employees (51 years old or above) - Anxin Agricultural Insurance 83 80 34
The number of employees (51 years old or above) - CPIC AMC 6 6 8 34
The number of employees (51 years old or above) - CPIC All 3 2 34
The number of employees (51 years old or above) - CPIC Allianz 2 2 34
The number of employees (51 years old or above) - CPIC Group (headquarters) 49 58 64 34
The number of employees (51 years old or above) - CPIC HK 3 2 34
The number of employees (51 years old or above) - CPIC Life 1656 2264 2315 34
The number of employees (51 years old or above) - CPIC P&C 45 53 59 34
The number of employees (51 years old or above) - Changjiang Pension 6 6 34

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Number of female employees who resigned - Anxin Agricultural Insurance - 28 11 32
Number of female employees who resigned - CPIC AMC 9 16 3 32
Number of female employees who resigned - CPIC All - 4 3 32
Number of female employees who resigned - CPIC Allianz - 6 15 32
Number of female employees who resigned - CPIC Group (headquarters) 90 95 59 32
Number of female employees who resigned - CPIC HK 4 7 11 32
Number of female employees who resigned - CPIC Life 1907 1725 2045 32
Number of female employees who resigned - CPIC P&C 524 647 969 32
Number of female employees who resigned - Changjiang Pension 12 14 21 32
Number of female employees who were dismissed - Anxin Agricultural Insurance - 38 32
Number of female employees who were dismissed - CPIC AMC 1 32
Number of female employees who were dismissed - CPIC All - 32
Number of female employees who were dismissed - CPIC Allianz - 32
Number of male employees who returned to work from paternity leave - Anxin Agricultural Insurance - 3 6 32
Number of male employees who returned to work from paternity leave - CPIC AMC 1 1 7 32
Number of male employees who returned to work from paternity leave - CPIC All N/A 2 32
Number of male employees who returned to work from paternity leave - CPIC Allianz - N/A 4 32
Number of male employees who returned to work from paternity leave - CPIC Group (headquarters) 8 11 33 32
Number of male employees who returned to work from paternity leave - Changjiang Pension 3 5 7 32
Number of male employees who were dismissed - Anxin Agricultural Insurance - 1 43 32
Number of male employees who were dismissed - CPIC All - 1 32
Number of male employees who were dismissed - CPIC Allianz - 32
Number of male employees who were dismissed - CPIC Life 1 32
Resigned - Anxin Agricultural Insurance 83 33 31
Resigned - CPIC AMC 20 41 14 31
Resigned - CPIC All 5 4 31
Resigned - CPIC Allianz 13 25 31
Resigned - CPIC Group (headquarters) 252 267 159 31
Resigned - CPIC HK 8 10 18 31
Resigned - CPIC Life 3172 2760 3620 31
Resigned - CPIC P&C 1067 1331 1959 31
Resigned - Changjiang Pension 30 49 35 31
The number of male employees who resigned - Anxin Agricultural Insurance 55 22 31
The number of male employees who resigned - CPIC AMC 11 25 11 31
The number of male employees who resigned - CPIC All 2 1 31
The number of male employees who resigned - CPIC Allianz 7 10 31
The number of male employees who resigned - CPIC Group (headquarters) 162 172 100 31
The number of male employees who resigned - CPIC HK 4 3 7 31
The number of male employees who resigned - CPIC Life 1446 1294 1575 31
The number of male employees who resigned - CPIC P&C 543 684 990 31
The number of male employees who resigned - Changjiang Pension 18 35 14 31

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2016 Report Pages
Occupational injury (persons), Anxin Agricultural Insurance 1 33
Occupational injury (persons), CPIC Life (headquarters) 1 33

Lost days due to work injury.

Indicator Unit 2016 Report Pages
Loss of working days due to occupational injury (days), Anxin Agricultural Insurance 110 33
Ratio of missed working hours (%), Anxin Agricultural Insurance % 0.09 33

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2014 2015 2016 Report Pages
Number of trainees (female employees) - Anxin Agricultural Insurance 249 216 34
Number of trainees (female employees) - CPIC AMC 73 74 89 34
Number of trainees (female employees) - CPIC All 70 34
Number of trainees (female employees) - CPIC Allianz 323 1171 34
Number of trainees (female employees) - CPIC HK 19 13 12 34
Number of trainees (female employees) - CPIC Life 1699 1864 2219 34
Number of trainees (female employees) - CPIC P&C 212 237 258 34
Number of trainees (female employees) - Changjiang Pension 219 246 299 34
Number of trainees (male employees) - Anxin Agricultural Insurance 278 224 34
Number of trainees (male employees) - CPIC AMC 93 83 128 34
Number of trainees (male employees) - CPIC All 30 50 34
Number of trainees (male employees) - CPIC Allianz 264 780 34
Number of trainees (male employees) - CPIC HK 4 3 3 34
Number of trainees (male employees) - CPIC Life 1391 1526 1816 34
Number of trainees (male employees) - CPIC P&C 318 355 386 34
Number of trainees (male employees) - Changjiang Pension 313 352 428 34
Number of trainees (middle management) - Anxin Agricultural Insurance 74 78 34
Number of trainees (middle management) - CPIC AMC 15 17 17 34
Number of trainees (middle management) - CPIC All 20 30 34
Number of trainees (middle management) - CPIC Allianz 97 350 34
Number of trainees (middle management) - CPIC Group (headquarters) 890 1287 1015 34
Number of trainees (middle management) - CPIC HK 3 34
Number of trainees (middle management) - CPIC Life 1022 1032 1124 34
Number of trainees (middle management) - CPIC P&C 58 54 55 34
Number of trainees (middle management) - Changjiang Pension 198 223 271 34
Number of trainees (ordinary employees) - Anxin Agricultural Insurance 446 354 34
Number of trainees (ordinary employees) - CPIC AMC 166 157 194 34
Number of trainees (ordinary employees) - CPIC All 60 70 34
Number of trainees (ordinary employees) - CPIC Allianz 352 1223 34
Number of trainees (ordinary employees) - CPIC Group (headquarters) 20339 23466 34950 34
Number of trainees (ordinary employees) - CPIC HK 20 16 15 34
Number of trainees (ordinary employees) - CPIC Life 1925 2193 2723 34
Number of trainees (ordinary employees) - CPIC P&C 443 502 558 34
Number of trainees (ordinary employees) - Changjiang Pension 292 327 398 34
Number of trainees (senior management), Anxin Agricultural Insurance 8 33
Number of trainees (senior management), CPIC AMC 6 33
Number of trainees (senior management), CPIC Allianz 378 33
Number of trainees (senior management), CPIC Alll 20 33
Number of trainees (senior management), CPIC Group (headquarters) 474 33
Number of trainees (senior management), CPIC Life 188 33
Number of trainees (senior management), CPIC P&C 31 33
Number of trainees (senior management), Changjiang Pension 58 33
Total number of trainees, Anxin Agricultural Insurance 440 33
Total number of trainees, CPIC AMC 217 33
Total number of trainees, CPIC Allianz 1951 33
Total number of trainees, CPIC Alll 120 33
Total number of trainees, CPIC Group (headquarters) 36439 33
Total number of trainees, CPIC HK 15 33
Total number of trainees, CPIC Life 4005 33
Total number of trainees, CPIC P&C 644 33
Total number of trainees, Changjiang Pension 727 33

The average training hours completed per employee by gender and employee category.

Indicator Unit 2016 Report Pages
Average time of staff training (female employees), Anxin Agricultural Insurance hours 16 33
Average time of staff training (female employees), CPIC AMC hours 78 33
Average time of staff training (female employees), CPIC Allianz hours 82 33
Average time of staff training (female employees), CPIC Alll hours 60 33
Average time of staff training (female employees), CPIC HK hours 0.9 33
Average time of staff training (female employees), CPIC Life hours 60.67 33
Average time of staff training (female employees), CPIC P&C hours 81 33
Average time of staff training (female employees), Changjiang Pension hours 31.97 33
Average time of staff training (male employees), Anxin Agricultural Insurance hours 16 33
Average time of staff training (male employees), CPIC AMC hours 54.2 33
Average time of staff training (male employees), CPIC Allianz hours 78 33
Average time of staff training (male employees), CPIC Alll hours 40 33
Average time of staff training (male employees), CPIC HK hours 0.9 33
Average time of staff training (male employees), CPIC Life hours 60.99 33
Average time of staff training (male employees), CPIC P&C hours 81 33
Average time of staff training (male employees), Changjiang Pension hours 29.95 33
Average time of staff training (middle management), Anxin Agricultural Insurance hours 31 33
Average time of staff training (middle management), CPIC AMC hours 32 33
Average time of staff training (middle management), CPIC Allianz hours 76 33
Average time of staff training (middle management), CPIC Alll hours 30 33
Average time of staff training (middle management), CPIC Group (headquarters) hours 94.1 33
Average time of staff training (middle management), CPIC Life hours 41.34 33
Average time of staff training (middle management), CPIC P&C hours 24 33
Average time of staff training (middle management), Changjiang Pension hours 19.74 33
Average time of staff training (senior management), Anxin Agricultural Insurance hours 28 33
Average time of staff training (senior management), CPIC AMC hours 30 33
Average time of staff training (senior management), CPIC Allianz hours 106 33
Average time of staff training (senior management), CPIC Group (headquarters) hours 131.6 33
Average time of staff training (senior management), CPIC Life hours 33.4 33
Average time of staff training (senior management), CPIC P&C hours 24 33
Average time of staff training (senior management), Changjiang Pension hours 102.32 33
Average time of staff training (staff member), Anxin Agricultural Insurance hours 13 33
Average time of staff training (staff member), CPIC AMC hours 34 33
Average time of staff training (staff member), CPIC Allianz hours 40 33
Average time of staff training (staff member), CPIC Group (headquarters) hours 49.7 33
Average time of staff training (staff member), CPIC HK hours 1.2 33
Average time of staff training (staff member), CPIC Life hours 60.83 33
Average time of staff training (staff member), CPIC P&C hours 81 33
Average time of staff training (staff member), Changjiang Pension hours 6.32 33
Total expenditure for staff training (10000 yuan), Anxin Agricultural Insurance 10000 yuan 28.5 33
Total expenditure for staff training (10000 yuan), CPIC AMC 10000 yuan 58.63 33
Total expenditure for staff training (10000 yuan), CPIC Allianz 10000 yuan 60 33
Total expenditure for staff training (10000 yuan), CPIC Alll 10000 yuan 10 33
Total expenditure for staff training (10000 yuan), CPIC Group (headquarters) 10000 yuan 732 33
Total expenditure for staff training (10000 yuan), CPIC HK 10000 yuan 2349.83 33
Total expenditure for staff training (10000 yuan), CPIC Life 10000 yuan 2352 33
Total expenditure for staff training (10000 yuan), CPIC P&C 10000 yuan 667.7 33
Total expenditure for staff training (10000 yuan), Changjiang Pension 10000 yuan 82.7 33

Number of suppliers by geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Number of domestic suppliers - Anxin Agricultural Insurance 3 3 29
Number of domestic suppliers - CPIC AMC 35 40 36 29
Number of domestic suppliers - CPIC All 36 29
Number of domestic suppliers - CPIC Allianz 4 29
Number of domestic suppliers - CPIC Group (headquarters) 495 495 545 29
Number of domestic suppliers - CPIC HK 38 50 29
Number of domestic suppliers - CPIC Life 7 9 8 29
Number of domestic suppliers - CPIC P&C 65 69 85 29
Number of domestic suppliers - Changjiang Pension 194 3 29
Number of foreign suppliers - CPIC Group (headquarters) 6 3 6 29
Number of foreign suppliers - CPIC HK 1 1 1 29

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2014 2015 2016 Report Pages
Annual number of e-policies 10000 3973.8 4400 6808.09 30
Average claims settlement period (for death), CPIC P&C days 13.2 15.3 35
Average claims settlement period (for serious illness), CPIC P&C days 2.3 2 35
Average claims settlement time, CPIC P&C days 44.49 42.45 12.27 35
Average complaint processing time days 2.41 3 2.36 35
Call put-through rate, CPIC P&C Call Center services % 98.36 98.03 99.43 35
Call put-through rate, Call Center services % 94.55 98.82 99.47 35
Claims settled within 5 days % 95.84 95.4 96.67 35
Claims turnaround time days 1.41 1.36 1.19 35
Closure rate of all major complaints % 100 100 100 35
Closure rate of general complaints % 100 100 100 35
Closure rate of general complaints, CPIC P&C % 100 100 100 35
Closure rate of major complaints, CPIC P&C % 100 100 100 35
Customer satisfaction rate, Call Center services % 98.83 99.06 99.17 35
Electronic invoice 10000 0.01 4 372 30
Electronic issuing 10000 75.56 478.53 379.18 30
Electronic mails 10000 0.01 0.71 40.94 30
IVR satisfaction rate of 95500 call service, CPIC P&C % 98.48 98.48 99.68 35
Life insurance market share (%) % 7.8 6.8 6.3 29
Life insurance premiums (million yuan) million yuan 98962 108589 137362 29
Mobile claims settlement 10000 times 10.43 18.32 23.81 30
One-time closure rate, CPIC P&C % 97.13 96.07 96.48 35
P&C insurance market share (%) % 12.3 11.2 10.4 29
P&C insurance premiums (million yuan) million yuan 93026 94615 96195 29
Percentage of calls answered within 20 seconds, Call Center services % 87.16 89.58 91.29 35
Timely closure rate % 93.87 99.73 99.76 35

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2014 2015 2016 Report Pages
Electronic signatures 10000 1549.74 2715.54 4569.18 30

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2014 2015 2016 Report Pages
Mobile POS of Life business % 7.8 43 58.25 30
Policies obtained through smart phones 10000 531.43 742.09 1390.01 30

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2014 2015 2016 Report Pages
Donation and sponsorship (million yuan) million yuan 26 18 17 29
SMS notice 10000 35475.61 33299.08 43354.32 30
Total tax paid (million yuan) million yuan 8995 12356 12167 29
Video conference (times) - headquarters and subsidiaries 1305 1364 1718 31

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Direct GHG Emissions (Scope 1) tonnes of CO2-equivalent 737.25 744.31 679.09
Indirect Energy Emissions (Scope 2) tonnes of CO2-equivalent 42246.16 44603.17 44857.57
Total GHG Emissions tonnes of CO2-equivalent 42983.41 45347.48 45536.66

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Non-Hazardous Waste Recycled Kilos 6076 9651 10686
Paper Waste Kilos 16834 23498 22488
Recycling Rate of Non-Hazardous Waste Percent 36.1 41.1 47.5

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Natural Gas Consumption cubic meters 336798 339650 314008
Purchased Electricity kWh 41692308 41057347 41400244

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Total Wastewater Discharge ton 89868 88713 107820

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2014 2015 2016
Number of Employees Aged 30-50 27471 26341 26677
Number of Employees Aged Above 50 1764 2486 2476
Number of Employees Aged Below 30 11889 14434 15829
Number of Employees in Hong Kong 41 41 40
Number of Female Employees persons 75581 74944 75942
Number of Male Employees persons 40645 41917 44100
Number of New Employees 4423 4305 5031
Number of Total Employees 92996 91412 94433

Lost days due to work injury.

Standard Indicator Unit 2016
Lost Days Due to Work-related Injuries days 110

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2014 2015 2016
Percentage of Trained Female Employees % 55.4 55.3 55.3
Percentage of Trained General Employees % 88.3 89.8 89.6
Percentage of Trained Male Employees % 44.6 44.7 44.7
Percentage of Trained Middle Management % 11.7 10.2 7.7
Percentage of Trained Senior Management % 2.7

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2016
Average Training Hours (Female) hours 51.07
Average Training Hours (General Staff) hours 35.01
Average Training Hours (Male) hours 45.64
Average Training Hours (Middle Management) hours 49.02
Average Training Hours (Senior Management) hours 64.33

Number of suppliers by geographical region.

Standard Indicator Unit 2014 2015 2016
Number of Suppliers in Hong Kong 1 1 1
Number of Suppliers in Mainland China 602 848 770
Number of Suppliers in Overseas 6 3 3
Number of Total Suppliers 609 852 774

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2014 2015 2016
Satisfaction Rate of Customer Complaint Handling % 98.83 99.06 99.17

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2014 2015 2016
Total Public Welfare Donations million yuan 26 18 17
Total Social Investment million yuan 26 18 17