2016 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Loan Balance to the account 'Two-high-and-one excessive' Industries | billion Yuan | 15.19 | 17.506 | 24.081 | 9 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption of the headquarter building | sheet | 45360 | 54240 | 72000 | 9 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Corporate car fuel consumption of the headquarter building | liter | 27443 | 50411 | 45603 | 9 |
| Office electricity consumption of the headquarter building | kwh | 4775498 | 5981245 | 5607079 | 9 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Office water consumption of the headquarter building | ton | 21330 | 37220 | 32653 | 9 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Input capital for environmental protection Welfare | thousand Yuan | 414 | 458.5 | 1021 | 9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| International RMB businesses | billion Yuan | 27.6 | 89.5 | 70.7 | 6 |
| Labor contract coverage | / | 100% | 100% | 100% | 12 |
| New employees | people | 483 | 1865 | 2945 | 12 |
| Proportion of female employees | / | 47.07% | 47.55% | 47.29% | 12 |
| Return on average equity (ROE) | 16.72% | 17.03% | 17.34% | 6 | |
| Return on average total assets (ROA) | 0.88% | 0.83% | 0.85% | 6 | |
| Social security coverage | / | 100% | 100% | 100% | 12 |
| Total assets | billion Yuan | 669.957 | 1031.65 | 1354.855 | 6 |
| Total loans and advances to customers | billion Yuan | 259.023 | 345.423 | 459.493 | 6 |
| Total number of employees | people | 6495 | 8360 | 11305 | 12 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Operating income | billion Yuan | 17.397 | 25.13 | 33.653 | 6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| CSR training | event | 1 | 1 | 16 | 12 |
| Employee Training | time | 1365 | 1235 | 1544 | 12 |
| Number of overall participants trained | people | 88287 | 125370 | 141629 | 12 |
| Total number of CSR training participants | people | 146 | 162 | 1501 | 12 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Total training expenditure | million Yuan | 12.115 | 25.306 | 36.9 | 12 |
Number of suppliers by geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | billion Yuan | 57.055 | 65.487 | 86.992 | 6 |
| Balance of national-standard small and micro enterprises loans | billion Yuan | 89.409 | 107.415 | 143.629 | 6 |
| Balance of non-performing loans | billion Yuan | 2.29 | 4.233 | 6.102 | 6 |
| Balance on consumer credit accounts | billion Yuan | 0.148 | 0.13 | 4.162 | 6 |
| Loan balance for the support of strategic emerging industries | billion Yuan | 10.562 | 13.533 | 25.455 | 6 |
| Loan balance for the support of traditional industries | billion Yuan | 46.758 | 54.225 | 73.728 | 6 |
| Loan balance on government-subsidised housing | billion Yuan | 1.866 | 1.066 | 2.447 | 6 |
| Loan balance on the account of the strategic emerging industry | billion Yuan | 10.562 | 13.533 | 25.455 | 9 |
| National-standard small and micro enterprises accounts | accounts | 40633 | 47160 | 62015 | 6 |
| Number of CZBank operating branches | number of branches | 121 | 133 | 170 | 9 |
| Ratio of Loans for 'Two-high-and-one excessive' Industries over balance of total Loans | / | 5.86% | 5.00% | 5.24% | 9 |
| Ratio of national-standard small and micro businesses enterprises loans in overall balance of loans | 34.57% | 31.03% | 31.23% | 6 | |
| Total loans to national-standard small and micro enterprises | billion Yuan | 116.182 | 211.962 | 625.471 | 6 |
| Year-on-year growth ratio of loans issued in support of strategic emerging industries | 20.92% | 142.72% | 11.28% | 6 | |
| Year-on-year growth ratio of loans issued in support of traditional industries | 8.52% | 19.84% | 22.84% | 6 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Allowance to non-performing loans | 292.96% | 240.83% | 259.33% | 6 | |
| Corporate e-banking transactions | million transactions | 2.0597 | 2.1747 | 3.4079 | 12 |
| Customer deposits | billion Yuan | 363.28 | 516.026 | 736.244 | 6 |
| Customer satisfaction | / | 99.6% | 99.52% | 99.61% | 12 |
| Number of e-banking transactions | thousand transactions | 19964.8 | 25678.5 | 35615.2 | 9 |
| Ratio of e-business | / | 93.49% | 95.37% | 95.91% | 9 |
| Ratio of non-performing loans | 0.88% | 1.23% | 1.33% | 6 | |
| Resolved customer complaints | case | 10 | 17 | 162 | 12 |
| Resolving rate of complaints | / | 100% | 100% | 100% | 12 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | 10.60% | 11.04% | 11.79% | 6 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Anti-money laundering workshop | event | 270 | 471 | 610 | 12 |
| Legal training | event | 1 | 2 | 4 | 12 |
| Number of Legal Training Participants | people | 100 | 650 | 1447 | 12 |
| Number of participants of anti-money laundering workshops | people | 5094 | 8492 | 9477 | 12 |
| Shareholder's equity | billion Yuan | 33.15 | 49.657 | 67.475 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of beneficiaries from the public welfare projects | people | 5498 | 5725 | 50858 | 12 |
| Number of employees participated in public welfare activities | number of employees | 1559 | 1297 | 3905 | 9 |
| Public education input | thousand Yuan | 220 | 360 | 370 | 12 |
| Total number of public educational activities for the whole year | event | 8 | 11 | 12 | 12 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| CSR capital input | thousand Yuan | 160 | 180 | 729 | 12 |
| Number of participants of public educational events | thousand people | 103.8 | 205 | 243 | 12 |
| Number of public welfare projects | projects | 45 | 51 | 72 | 12 |
| Overall duration of volunteer work | hour | 1681 | 2127 | 5632 | 12 |
| Total public welfare expenditure | million Yuan | 5.6827 | 4.5642 | 8.848 | 12 |
| Total sum of poverty-aid for the whole year | million Yuan | 1.3008 | 1.2899 | 1.34 | 12 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Paper Waste | sheet | 45360 | 54240 | 72000 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Fossil Fuel Consumption | liter | 27443 | 50411 | 45603 |
| Grid Electricity Consumption | kwh | 4775498 | 5981245 | 5607079 |
| Purchased Electricity | kwh | 4775498 | 5981245 | 5607079 |
| Total Direct Energy Consumption | liter | 27443 | 50411 | 45603 |
| Total Indirect Energy Consumption | kwh | 4775498 | 5981245 | 5607079 |
| Total Non-Renewable Fuel Consumption | liter | 27443 | 50411 | 45603 |
| Total Purchased Energy | kwh | 4775498 | 5981245 | 5607079 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Water Consumption in Office | ton | 21330 | 37220 | 32653 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | thousand Yuan | 414 | 458.5 | 1021 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of New Employees | people | 483 | 1865 | 2945 |
| Number of Total Employees | people | 6495 | 8360 | 11305 |
| Percentage of Female Employees | % | 47.07 | 47.55 | 47.29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Percentage of Employees Trained | percent | 100 | 100 | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Number of Complaints Dealt with | case | 10 | 17 | 162 |
| Number of Complaints Resolved on Products and Services | case | 10 | 17 | 162 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Anti-corruption Training Session | event | 270 | 471 | 610 |
| Number of Attendance for Anti-corruption Training | people | 5094 | 8492 | 9477 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | million Yuan | 1.3008 | 1.2899 | 1.34 |
| Number of Employees Participating in Volunteer Activities | number of employees | 1559 | 1297 | 3905 |
| Total Public Welfare Donations | million Yuan | 5.6827 | 4.5642 | 8.848 |
| Total Social Investment | million Yuan | 5.6827 | 4.5642 | 8.848 |
| Total Volunteer Service Hours | hour | 1681 | 2127 | 5632 |