Corporate Social Responsibility Report 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Cargo and mail carried (ten thousand tonnes) | ten thousand tonnes | 155.29 | 166.44 | 176.91 | 35 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| CO2 emission for 100 RPK (kilograms) | kilograms | 8.6 | 8.8 | 8.7 | 35 |
| CO2 emissions (ten thousand tonnes) | ten thousand tonnes | 1711.41 | 1931.24 | 2086.46 | 35 |
| CO2 emissions per RTK (grams) | grams | 865 | 866 | 857 | 35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste emission (tonnes) | tonnes | 415.29 | 374.51 | 323.44 | 35 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption (ten thousand tonnes) | ten thousand tonnes | 543.3 | 613.1 | 662.4 | 35 |
| Diesel consumption (tonnes) | tonnes | 6538.9 | 6389.4 | 6761.5 | 35 |
| Fuel consumption per 100 RPK (liters) | liters | 3.41 | 3.49 | 3.44 | 35 |
| Fuel consumption per RTK (kilograms) | kilograms | 0.2746 | 0.275 | 0.2722 | 35 |
| Gasoline consumption (tonnes) | tonnes | 1948.7 | 1734.5 | 1491.9 | 35 |
| Natural gas consumption (ten thousand cubic metres) | ten thousand cubic metres | 830.84 | 841.4 | 900.3 | 35 |
| Other energy consumption (tonnes standard coal equivalent) | tonnes standard coal equivalent | 20446.7 | 15754.7 | 13762.9 | 35 |
| Power consumption (megawatt hour) | megawatt hour | 130966.8 | 132591.4 | 134409.5 | 35 |
| RTK (100 million) | 100 million | 194.38 | 218.07 | 236.98 | 35 |
| Total energy consumption (ten thousand tonnes standard coal equivalent) | ten thousand tonnes standard coal equivalent | 785.6 | 907.4 | 980 | 35 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (ten thousand tonnes) | ten thousand tonnes | 318.8 | 330.9 | 340.4 | 35 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Average aircraft age (years) | years | 6.04 | 6.3 | 6.36 | 35 |
| Environmental protection investment (RMB ten thousand) | RMB ten thousand | 64700 | 36349 | 18101 | 35 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Female employee occupancy ratio | 36.3% | 36.3% | 34.3% | 35 | |
| Labour contract signing rate | 100% | 100% | 100% | 35 | |
| Number of disabled employees (persons) | persons | 20 | 20 | 19 | 35 |
| Number of employees in the post (persons) | persons | 26568 | 27104 | 23528 | 35 |
| Number of foreign employees (persons) | persons | 1007 | 1062 | 1155 | 35 |
| Number of minority employees (persons) | persons | 774 | 1099 | 1051 | 35 |
| Passenger carried (ten thousand persons) | ten thousand persons | 8300.96 | 8981.59 | 9660.59 | 35 |
| Proportion of employees guaranteed by collective bargaining agreements | 100% | 100% | 100% | 35 | |
| Total number of management staff and management supporting employees (persons) | persons | 6451 | 6519 | 5719 | 35 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | 1.5% | 2.7% | 2.53% | 35 | |
| Operating income (RMB100 million) | RMB100 million | 1048.88 | 1089.29 | 1139.64 | 35 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Safe flight hours (ten thousand hours) | ten thousand hours | 170 | 187.59 | 202.87 | 35 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Total employee education expenses (RMB ten thousand) | RMB ten thousand | 1063 | 1826.4 | 1892.2 | 35 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of employees participated trainings (person-time) | person-time | 98249 | 109212 | 83997 | 35 |
| Total training hours (hours) | hours | 157863 | 161630 | 143678 | 35 |
Number of suppliers by geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Purchases from the five largest suppliers (RMB100 million) | RMB100 million | 436.27 | 336.8 | 375.47 | 35 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Overseas luggage error rate (‰) | ‰ | 4.17 | 4.85 | 4.9 | 35 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Domestic luggage error rate (‰) | ‰ | 1.44 | 1.71 | 1.22 | 35 |
| Flight execution rate (%) | % | 98.1 | 98.5 | 98.3 | 35 |
| Flight on-time performance (%) | % | 73.5 | 72.6 | 76.7 | 35 |
| Number of complaints received from passengers for the whole year | 17543 | 22733 | 20638 | 35 | |
| Number of registered aircraft | 540 | 590 | 623 | 35 | |
| Passenger complaint handling rate (%) | % | 100 | 100 | 100 | 35 |
| Passengers' overall satisfaction rate (%) | % | 88.9 | 87.2 | 87 | 35 |
| Premium passengers' overall satisfaction rate (%) | % | 87.12 | 87 | 87.26 | 35 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of flights (ten thousand) | ten thousand | 57.23 | 61.59 | 65.11 | 35 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Social contribution per share (RMB) | RMB | 2.182 | 2.589 | 2.822 | 35 |
| Tax payable (RMB100 million) | RMB100 million | 42.57 | 58.78 | 63.88 | 35 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total GHG Emissions | kilograms | 17114100 | 19312400 | 20864600 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 415.29 | 374.51 | 323.44 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tonnes | 6538.9 | 6389.4 | 6761.5 |
| Gasoline Consumption | tonnes | 1948.7 | 1734.5 | 1491.9 |
| Natural Gas Consumption | ten thousand cubic metres | 830.84 | 841.4 | 900.3 |
| Purchased Electricity | megawatt hour | 130966.8 | 132591.4 | 134409.5 |
| Total Energy Consumption | ten thousand tonnes standard coal equivalent | 785.6 | 907.4 | 980 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Water Withdrawal | thousand tonnes | |||
| Water Consumption | ten thousand tonnes | 318.8 | 330.9 | 340.4 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Compared to Last Year | tonnes of standard coal |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Materials Consumed | tonnes |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB ten thousand | 64700 | 36349 | 18101 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Disabled Employees | persons | 20 | 20 | 19 |
| Number of Foreign Employees | persons | 1007 | 1062 | 1155 |
| Number of Management Employees | persons | 6451 | 6519 | 5719 |
| Number of Minority Employees | persons | 774 | 1099 | 1051 |
| Number of Total Employees | persons | 26568 | 27104 | 23528 |
| Percentage of Female Employees | % | 36.3 | 36.3 | 34.3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 1.5 | 2.7 | 2.53 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Cost of Training | RMB ten thousand | 1063 | 1826.4 | 1892.2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Training Hours | hours | 157863 | 161630 | 143678 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 29.6 | -9.2 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | 17543 | 22733 | 20638 |