Corporate Social Responsibility Report 2016

Company: CHINA UNICOM (762)
Year: 2016
Published: 2017-06-30
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Gasoline and carbon emission for transportation by private cars liters of gasoline saved in July and November, tons of CO2 saved in July and November 120 51
Greenhouse gas emission Ten thousand tons 511.66 546.81 509.09 73

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Amount of recycling upon scrappage and disposal RMB billion 2.711 50
Recycling upon scrappage and disposal RMB100 million 2.7 1.87 2.11 73

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2016 Report Pages
Value acquired by material vitalisation and reutilisation RMB million 810 50
Value of materials reutilised RMB million 300 50

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
1G network access rate % 0.96 0.99 0.99 72
4G network call drop rate % 0.9 72
China Unicom (Hong Kong) Global Centre construction area m² 37000 35
China Unicom (Hong Kong) Global Centre number of cabinets cabinets 4000 35
China Unicom (Hong Kong) Global Centre site area m² 14900 35
Co-sharing rate of indoor distribution system (%) % 98.19 94.66 63 49
Communication latency compared to industry average times industry average 0.2 14
Diesel consumption Ten thousand tons 1.18 2.03 1.28 73
Electricity consumption 100 million KWH 134.34 145.75 138.93 73
Natural gas consumption Ten thousand m³ 1076.95 1300.86 1099.56 73
Petrol consumption Ten thousand tons 6.27 5.76 4.56 73
Pipeline co-building rate (%) % 83.9 92.17 85 49
Pipeline co-sharing rate (%) % 92.55 92.23 86 49
Pole line co-building rate (%) % 71.46 67.76 85 49
Pole line co-sharing rate (%) % 94.79 84.16 92 49
Unit information flow energy consumption kg ce/TB 15.89 1.24 6.47 73

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Water resource consumption Ten thousand tons 2464.27 2547.1 2389.25 73

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2014 2015 2016 Report Pages
Average daily electricity conservation at 4G network (China Unicom Yunnan Branch) kWh 7102 50
Company energy equivalent saved by energy evaluation tonnes of standard coal 15650 48
Coverage rate of energy-saving technology in access network room % 64 48
Coverage rate of energy-saving technology in communication room % 72 48
Directly saved bus-taking for short distance million person-times 23.6 51
Electricity consumption reduced by downsizing network (China Unicom Yunnan Branch) kWh 279000 50
Energy conservation Ten thousand tce 7.69 9.84 15.95 73
OPEX savings from cooperation with China Telecom million RMB 850 40
Special investment in energy conservation and emission reduction RMB100 million 8 32 2 73

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2014 2015 2016 Report Pages
Broadband construction in administrative villages administrative villages 4489 54
Broadband construction points built points 620000 54
Broadband coverage rate in administrative villages in ten northern provinces % 69 83 85 72
CAPEX savings from cooperation with China Telecom billion RMB 3.3 40
Co-building rate of indoor distribution system (%) % 64.56 69.07 73 49
Coverage rate of transport lines such as trans-provincial high-speed railways and airport expressways percent 90 14
Large-scale data centres built in Hohhot and Gu'an data centres 2 54
Number of base stations passed environmental impact assessment base stations 10400 49
Technological innovation input RMB100 million 29.4 36.3 48.2 72
Traffic distribution at intersection for transportation by private cars private cars avoided in July and November, vehicles/day per intersection 16.7 51

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Campus coverage rate percent 96 14
Corporate pension plan implemented provincial branches, subsidiaries 31 54
Employees got their ranks promoted percent 24 54
Employment creation Persons 13326 15872 9287 73
Gender proportion of employees Male/female 1.481 1.481 1.491 72
Number of employees hired overseas 343 63
Number of local employees hired overseas 237 63
Overseas talent pool entrants people 382 54
Personnel used Ten thousand 40 39.7 41.3 72
Proportion of contracted employees in labor union % 100 100 100 72
Proportion of female in senior management % 11.5 11.7 11.7 72
Total assets RMB100 million 5450.7 6103.5 6141.5 72
of which: 4G subscribers Ten thousand 2.4 4515.6 10452.7 72

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Employee separation rate % 1.65 2.64 1.77 72
Operating income RMB100 million 2846.8 2770.5 2747 72
Turnover generated at 2016 Terminal Crowd Funding 4.0 Partners Conference billion RMB 5.4 25

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2014 2015 2016 Report Pages
Coverage rate of safety production training % 99.8 100 100 72
Emergency communication equipment inputted Set-times 10.8 12.4 11.5 72
Emergency communication vehicles called out Ten thousand 106 129 124 72
Network safety protection training sessions conducted sessions 50 16

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2014 2015 2016 Report Pages
APP covered 301000 classes classes 301000 32
APP served 888000 classes classes 888000 32
Digital courses developed and introduced digital courses 27 54
Digital skills competitions and knowledge contests organised competitions and contests 513 54
Leadership seminar sessions provided sessions 16 54
Number of attendees for online learning 4585000 59
Number of micro courses in mobile phone 'WO Course' 3030 59
Number of online courses 1224 59
Number of participants in skill competitions 10251 59
Number of personnel in technical activities Persons 3233 3699 4500 72
Number of safety production training Times 12 32 32 72
Number of skill competitions and knowledge contests organised 513 59
Professional skills training sessions provided sessions 259 54
Strategic talent team cultivated backbone talents 530 54

The average training hours completed per employee by gender and employee category.

Indicator Unit 2014 2015 2016 Report Pages
Input in employee training RMB Ten thousand 31305 28243 30264 72
Network college online learning person-time Ten thousand person-times 256 3107 4585 72
Network college total online learning hours Ten thousand credit hours 127 130 375 72
Per capita training time Hours 51 56 67 72
Productivity RMB Ten Thousand/Person*Year 87.29 86.34 88.35 72
Total learning time for online learning million hours 3.75 59

Number of suppliers by geographical region.

Indicator Unit 2014 2015 2016 Report Pages
China Unicom self-service portal suppliers 960000 43
Cloud computing resource pools expanded in Inner Mongolia, Shaanxi and Chongqing cloud computing resource pools 3 54
Cloud computing resource pools in Guangxi and Ningxia cloud computing resource pools 2 54
Guangxi Branch broadband ports jointly built ports 95000 44
Guangxi Branch broadband ports jointly built, year-on-year increase times 2.6 44
International gateway bandwidth reached G 1711 15
International interconnection bandwidth G 1037 1415 1711 72
Net increase of broadband access ports million 15.27 15
Number of 'all fibre network' cities reached 139 15
Number of 4G base stations Ten thousand 9.35 36.99 88.6 72
Number of 4G base stations in operation base stations 740000 14
Number of new 4G base stations built for G20 Summit in Zhejiang Province base stations 497 16
Proportion of ports at 20M or above in cities reached percent 82 54
Proportion of ports at 8M or above in rural areas reached percent 99 54
Self-owned stores below county-level stores 13300 55

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2014 2015 2016 Report Pages
Guangxi Branch broadband projects signed by way of social cooperation projects 1000 44
Guangxi Branch broadband projects signed by way of social cooperation, year-on-year increase times 2.7 44
Industrial standards Items 204 247 226 72

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2016 Report Pages
Percentage of broadband users with an access speed of 20M or above reached % 75 15

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2014 2015 2016 2017 Report Pages
China Unicom MVNO revenue billion RMB 15.6 44
China Unicom's market share in MVNO market in China % 73 44
Complaint solution rate % 95.6 24
Coverage rate of mobile network in administrative villages % 46 87 100 72
Coverage rate of mobile network in township % 97 100 100 72
Customer hotline made contacts person-times each month 500000 23
Domestic interconnection bandwidth reached G 2816 15
E-commerce turnover RMB100 million 748.7 921.6 887.7 72
Fixed broadband user satisfaction rate Points 71.3 70.8 72.5 72
Fixed line user satisfaction rate Points 78.8 79.9 80.4 72
Fixed-line broadband subscribers Ten thousand, million subscribers 6890.7 7233 75.24 6, 72
Fixed-line local access subscribers Ten thousand, million subscribers 8205.6 7388.6 6654.7 6, 72
Mobile billing subscribers Ten thousand, million subscribers 28609 25212 264 6, 72
Mobile billing user satisfaction rate Points 77.1 77.4 78.8 72
Mobile internet user satisfaction rate Points 76.2 75.8 75.9 72
Monthly average complaint rate person-times/million users 3.61 24
Monthly average complaint rate in the year Person-times/million users 2.81 3.67 3.61 72
Network security incidents handled throughout the year incidents 56000 16
Number of MVNO users million 31.69 44
Number of cities for customer opinion evaluation by China Unicom Tibet Branch cities 7 69
Number of complaints at the provincial level dropped year-on-year % 8 24
Number of complaints dropped year-on-year % 57 24
Number of employee questions handled by General Manager Online activity 1671 59
Number of interviews with stakeholders interviews 1285 69
Number of users enjoyed free speed upgrade million 20 15
Number of valid questionnaires collected by China Unicom Tibet Branch questionnaires 544 69
Online contract sign-ups monthly 58000 23
Overall NPS for 4G users improvement points 5.5 24
Overall NPS for broadband access users improvement points 4.5 24
Overall satisfaction (Score) 76.4 76.5 77.5 24
Overall satisfaction rate Points 76.4 76.5 77.5 72
Satisfaction rate of customer hotline percent 98 23
Service income RMB100 million 2484.8 2352.8 2409.8 72
Tariff reduction for 100M fixed-line broadband in Yunnan % YoY 21.3 18
Tariff reduction for 20M fixed-line broadband in Yunnan % YoY 27.3 18
Tariff reduction for 50M fixed-line broadband in Yunnan % YoY 26 18
Total times of emergency communication guarantee Time 386 387 393 72
Transaction volume of terminals at 2016 Terminal Crowd Funding 4.0 Partners Conference million units 51.35 25
User coverage - access cloud platform users 1038000 32
User retention rate of mobile users percentage points compared to 2015 37.3 23

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2014 2015 2016 Report Pages
Downlink and uplink network speeds compared to industry average times industry average 1.4 14
ITU standards led to release 5 37
Number of national technology research projects undertaken by China Unicom 51 36
Number of patents applied Items 526 582 656 72
Number of patents granted Items 150 242 232 72
Patents applied for 621 37
Patents granted 232 37
Standards led to release, including ITU standards 19 37
Total number of Internet of Things M2M basic platform connections connections 43000000 31

Description of quality assurance process and recall procedures.

Indicator Unit 2014 2015 2016 Report Pages
Number of fixed network broadband access ports Ten thousand 13430 16489 18906 72
Number of large-scale news release and promotion events held events 7 69
Shorten average service sign-up time min 6.2 21
Shorten integrated service sign-up time min 13 21

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2016 Report Pages
Continuous coverage of 4G network in cities, counties, towns, and administrative villages preliminarily realised 54
Investment in network construction billion RMB 12 54
Participants in network safety protection training participants 1000 16

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2014 2015 2016 Report Pages
Liabilities to assets ratio % 58.3 62.1 62.9 72
Number of Company’s news releases published by media news releases 7585 69
Total tax paid RMB100 million 155.2 117.8 112.6 73

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2014 2015 2016 Report Pages
Credit rating Grade AAA AAA AAA 73
International standards documents Articles 493 647 614 72

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2014 2015 2016 Report Pages
Number of compliance training Times 2467 1589 1591 73
Number of participant attending the compliance training Persons, trainees 226463 231549 254628 11, 73

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2014 2015 2016 Report Pages
APP served 220000 kindergartens kindergartens 220000 32
Articles on international standards submitted 614 37
Channels in rural and remote poverty-stricken areas channels 260000 55
Community care and emergency SMS sent during flood season million 41.33 16
Coverage rate of towns and villages in Eastern China percent 95 14
Donation to construction of public facilities RMB ten thousand 1.9 61
Donation to cultural and sports events RMB ten thousand 4 61
Donation to disaster-affected areas million RMB 0.6 60
Donation to disaster-stricken areas RMB ten thousand 39.5 61
Donation to educational causes (education supporting) RMB ten thousand 54.9 61
Donation to energy saving and emission reduction actions RMB ten thousand 2 61
Donation to environmental protection actions RMB ten thousand 4.2 61
Donation to other public-welfare relief and public welfare activities RMB ten thousand 44.4 61
Donation to services for the disabled (disabled supporting) RMB ten thousand 2.1 61
Donation to targeted poverty alleviation areas (poverty alleviation) RMB ten thousand 643.6 61
Finish construction in administrative villages administrative villages 4489 55
Finish launching of projects in administrative villages administrative villages 9487 55
Input in condolence fund RMB Ten thousand 1265 1298 1288 72
Input to help and support employees suffered from difficulties RMB Ten thousand 1240 1323 967 72
Jiujiang Branch broadband ports through social cooperation ports 16452 44
Jiujiang Branch network coverage in towns and rural areas, year-on-year increase times 2 44
Number of channels in rural and remote poverty-stricken area Ten thousand 31 28 29 72
Number of experience events held by China Unicom Tibet Branch events 14 69
Number of official Weibo account visitors visitors 298000000 69
Number of press conferences and media interviews organised events 15 69
Number of press releases issued press releases 96 69
Number of stakeholder interview events events 317 69
Other targeted assistance areas RMB ten thousand 18.1 61
Participants in 2016 Terminal Crowd Funding 4.0 Partners Conference participants 1500 25
Persons participated in voluntary activities persons 25386 62
Rural 4M or above broadband network coverage rate % 68 95 99 72
Tibet assistance and supporting program (Tibet assistance) RMB ten thousand 12.6 61
Urban 20M or above broadband network coverage rate % 78 90 99 72

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2014 2015 2016 Report Pages
Disaster relief emergency oil engines mobilised for flood season unit-time 11969 16
Disaster relief equipment mobilised for flood season unit-time 23468 16
Disaster relief fund contributed for flood season million RMB 2882.06 16
Disaster relief personnel mobilised for flood season person-time 272620 16
Disaster relief vehicles mobilised for flood season vehicle-time 100701 16
External donation RMB million 9.347 61
Hainan Mobile Internet Science and Technology Museum - number of groups of visitors groups 358 62
Hainan Mobile Internet Science and Technology Museum - number of visitors visitors 5236 62
Maintenance personnel mobilised for G20 Summit in Zhejiang Province person-time 8652 16
Maintenance vehicles mobilised for G20 Summit in Zhejiang Province vehicle-time 1731 16
Number of journalists organised to make news reports journalists 241 69
Number of registered volunteers Persons, persons 141844 141188 17042 62, 73
Other donation RMB ten thousand 107.4 61
Person-times participated in volunteer activities Person-times 20576 20206 23386 73
Public-welfare donation RMB million 5.655 61
Total donation RMB Ten thousand 1535.6 641.7 934.7 73

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Total GHG Emissions ten thousand tons 511.66 546.81 509.09

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Non-Hazardous Waste Recycled RMB100 million 2.7 1.87 2.11

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit
CO2 Emissions Reduction Compared to Last Year tons

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Diesel Fuel Consumption Ten thousand tons 1.18 2.03 1.28
Gasoline Consumption Ten thousand tons 6.27 5.76 4.56
Natural Gas Consumption Ten thousand m³ 1076.95 1300.86 1099.56
Purchased Electricity 100 million KWH 134.34 145.75 138.93

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Water Consumption Ten thousand tons 2464.27 2547.1 2389.25

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2014 2015 2016
Investment in Energy-saving and Emission-reduction Technology Transformation RMB100 million 8 32 2

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2014 2015 2016
Total Investment in Ecological Restoration RMB 2940000000 3630000000 4820000000

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2014 2015 2016
Number of New Employees Persons 13326 15872 9287
Number of Total Employees person
Percentage of Bachelor's Degree Employees %
Percentage of Employees Aged 30-50 %
Percentage of Employees Aged Above 50 %
Percentage of Employees Aged Below 30 %
Percentage of Female Employees % 40.31 40.31 40.16
Percentage of Male Employees % 59.69 59.69 59.84
Percentage of Senior Management Employees %
Percentage of Senior Management Employees (Female) % 11.5 11.7 11.7

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2014 2015 2016
Turnover Rate of Total Employees % 1.65 2.64 1.77

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2014 2015 2016
Participation Rate of Safety Training % 99.8 100 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2014 2015 2016
Percentage of Employees Trained % None None None

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2014 2015 2016
Average Training Hours per Employee Hours 51 56 67
Total Training Hours Hours 1270000 1300000 3750000

Number of suppliers by geographical region.

Standard Indicator Unit 2016
Number of Total Suppliers 960000
Proportion of Spending on Local Suppliers %

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2016
Complaint Growth Rate % -57
Total Number of Customer Complaints incidents 56000

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2014 2015 2016
Number of Patents Applied Items 526 582 656
Number of Patents Granted Items 150 242 232

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Standard Indicator Unit 2016
Employee Coverage of Data Security Training participants 1000

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2014 2015 2016
Number of Anti-corruption Training Session Times 2467 1589 1591
Number of Attendance for Anti-corruption Training Persons 226463 231549 254628

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2014 2015 2016
Donations to Disaster Relief Contributions to Public Welfare RMB 28820600
Number of Participations in Volunteer Activities person-times 20576 20206 23386
Number of Registered Volunteers persons 141844 141188 142706
Total Cash Donations RMB 9347000
Total Public Welfare Donations RMB 15356000 6417000 9347000