Environmental, Social and Governance Report 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Greenhouse gas emissions (total) | tonnes | 6607 | 40 |
| Total carbon dioxide generated by the Group | tonnes | 6607 | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Electricity consumption equivalent in coal | tonnes | 853 | 31 |
| Total electricity consumption | kWh | 6940000 | 31, 41 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Total water consumption | tonnes | 42264 | 31, 41 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Overall cost reduction for Biostime’s comprehensive infant formula series packaging | % | 5.4 | 42 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Cost of cardboard reduction for Biostime’s comprehensive infant formula series packaging | % | 8.2 | 42 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Female employees | employees | 1561 | 43 |
| Female employees (percentage) | 63% | 43 | |
| Male employees | employees | 923 | 43 |
| Male employees (percentage) | 37% | 43 | |
| Number of female employees | employees | 1561 | 25 |
| Number of full-time employees - Asia-Pacific | employees | 2167 | 25 |
| Number of full-time employees - Australia | employees | 306 | 25 |
| Number of full-time employees - Europe | employees | 6 | 25 |
| Number of full-time employees - North America | employees | 5 | 25 |
| Number of male employees | employees | 923 | 25 |
| Outreach from telephone service in Asia-Pacific region | times | 456884 | 23 |
| Percentage of employees (gender breakdown) - Total | percent | 100% | 25 |
| Percentage of female employees | percent | 63% | 25 |
| Percentage of full-time employees - Asia-Pacific | percent | 87.24% | 25 |
| Percentage of full-time employees - Australia | percent | 12.32% | 25 |
| Percentage of full-time employees - Europe | percent | 0.24% | 25 |
| Percentage of full-time employees - North America | percent | 0.20% | 25 |
| Percentage of full-time employees - Total | percent | 100.00% | 25 |
| Percentage of male employees | percent | 37% | 25 |
| Total number of employees (gender breakdown) | employees | 2484 | 25 |
| Total number of full-time employees | employees | 2484 | 25 |
| Total workforce | employees | 2484 | 43 |
| Workforce in Asia-Pacific | employees | 2167 | 43 |
| Workforce in Asia-Pacific (percentage) | 87.24% | 43 | |
| Workforce in Australia | employees | 306 | 43 |
| Workforce in Australia (percentage) | 12.32% | 43 | |
| Workforce in Europe | employees | 6 | 43 |
| Workforce in Europe (percentage) | 0.24% | 43 | |
| Workforce in North America | employees | 5 | 43 |
| Workforce in North America (percentage) | 0.20% | 43 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of employees involved in staff training and development activities | employees | 3725 | 44 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Total training hours completed by employees | hours | 34622 | 44 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of major raw material suppliers collaborated with the Group | suppliers | 11 | 44 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Complaints from telephone service in Asia-Pacific region | times | 77611 | 23 |
| Effective Complaints from telephone service in Asia-Pacific region | times | 52776 | 23 |
| Inquiries from telephone service in Asia-Pacific region | times | 1204102 | 23 |
| Number of complaints from telephone service in Asia-Pacific region | 77611 | 45 | |
| Number of effective complaints from telephone service in Asia-Pacific region | 52776 | 45 | |
| Number of inquiries from telephone service in Asia-Pacific region | 1204102 | 45 | |
| Percentage of complaints from telephone service in Asia-Pacific region | 4.4% | 45 | |
| Percentage of effective complaints from telephone service in Asia-Pacific region | 3.0% | 45 | |
| Percentage of inquiries from telephone service in Asia-Pacific region | 69.3% | 45 | |
| Percentage of total inquiries, outreach, and complaints from telephone service in Asia-Pacific region | 100.0% | 45 | |
| Total inquiries, outreach and complaints from telephone service in Asia-Pacific region | times | 1738597 | 23 |
| Total number of inquiries, outreach, and complaints from telephone service in Asia-Pacific region | 1738597 | 45 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of outreach from telephone service in Asia-Pacific region | 456884 | 45 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|---|
| Donation for Nepal earthquake (cash) | RMB | 200000 | 36 | |||
| Donation for Nepal earthquake (nutritional supplies) | RMB | 300000 | 36 | |||
| Donation for Ya’an earthquake in Sichuan province | RMB | 1000000 | 36 | |||
| Donation for Zhaotong Ludian earthquake in Yunnan province (emergency packs) | RMB | 600000 | 36 | |||
| Donation for Zhaotong Ludian earthquake in Yunnan province (infant formula milk powder) | RMB | 600000 | 36 | |||
| Donation for major floods (emergency boxes to Anhui and Hubei province) | RMB | 200000 | 36 | |||
| Percentage of outreach from telephone service in Asia-Pacific region | 26.3% | 45 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Amount per person (Biostime China Foundation for Mother and Child) | RMB | 11978.81 | 7545.79 | 6727.44 | 35 |
| Amount per person (Love Hospital) | RMB | 7040.65 | 6751.62 | 35 | |
| Number of Salvage (Biostime China Foundation for Mother and Child) | Number | 118 | 235 | 280 | 35 |
| Number of Salvage (Love Hospital) | Number | 154 | 267 | 35 | |
| Rescue Amount (Biostime China Foundation for Mother and Child) | RMB | 1413500 | 1773260 | 1883682 | 35 |
| Rescue Amount (Love Hospital) | RMB | 1084260 | 1802682 | 35 | |
| Swisse community investment | USD | 370000 | 36 | ||
| Swisse community investment per employee | USD/employee | 1600 | 36 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total GHG Emissions | tonnes | 6607 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Grid Electricity Consumption | kWh | 6940000 |
| Purchased Electricity | kWh | 6940000 |
| Total Energy Consumption | tonnes coal equivalent | 853 |
| Total Indirect Energy Consumption | kWh | 6940000 |
| Total Purchased Energy | kWh | 6940000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Water Consumption | tonnes | 42264 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Packaging Material Savings | % | 8.2 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Employees in Asia-Pacific | employees | 2167 |
| Number of Employees in Australia | employees | 306 |
| Number of Employees in Europe | employees | 6 |
| Number of Employees in North America | employees | 5 |
| Number of Female Employees | employees | 1561 |
| Number of Full-time Employees | employees | 2484 |
| Number of Male Employees | employees | 923 |
| Number of Total Employees | employees | 2484 |
| Percentage of Employees in Asia-Pacific | percent | 87.24 |
| Percentage of Employees in Australia | percent | 12.32 |
| Percentage of Employees in Europe | percent | 0.24 |
| Percentage of Employees in North America | percent | 0.2 |
| Percentage of Female Employees | percent | 63 |
| Percentage of Full-time Employees | percent | 100 |
| Percentage of Male Employees | percent | 37 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Training Hours | hours | 34622 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Total Suppliers | suppliers | 11 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Number of Customer Complaints | times | 77611 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Volunteers among Employees | volunteers | |||
| Total Social Investment | USD | 1413500 | 1773260 | 370000 |