2016 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Total No. of Turnover Staff | 417 | 222 | 6 | |
| Turnover Rate - Age 18-19 | % | 0% | 1% | 6 |
| Turnover Rate - Age 20-29 | % | 18% | 15% | 6 |
| Turnover Rate - Age 30-39 | % | 32% | 45% | 6 |
| Turnover Rate - Age 40-49 | % | 33% | 30% | 6 |
| Turnover Rate - Age 50 or above | % | 17% | 9% | 6 |
| Turnover Rate - Changchun | % | 1% | 22% | 6 |
| Turnover Rate - Dalian | % | 0% | 13% | 6 |
| Turnover Rate - Hong Kong | % | 42% | 27% | 6 |
| Turnover Rate - Jinzhou | % | 34% | 10% | 6 |
| Turnover Rate - Shanghai | % | 22% | 16% | 6 |
| Turnover Rate - Total (Age) | % | 100% | 100% | 6 |
| Turnover Rate - Total (Geographical) | % | 24% | 15% | 6 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Number of suppliers (Logistics) at Changchun | 4 | 4 | 26 | |
| Number of suppliers (Logistics) at Jinzhou | 15 | 18 | 26 | |
| Number of suppliers (Logistics) at Shanghai | 6 | 6 | 26 | |
| Number of suppliers (Logistics) in Eastern China | 9 | 26 | ||
| Number of suppliers (Logistics) in Northeast China | 21 | 26 | ||
| Number of suppliers (Logistics) in Northern China | 1 | 26 | ||
| Number of suppliers (Machinery) at Changchun | 140 | 140 | 26 | |
| Number of suppliers (Machinery) at Jinzhou | 104 | 117 | 26 | |
| Number of suppliers (Machinery) at Shanghai | 56 | 60 | 26 | |
| Number of suppliers (Machinery) in Eastern China | 122 | 26 | ||
| Number of suppliers (Machinery) in Northeast China | 114 | 26 | ||
| Number of suppliers (Machinery) in Northern China | 25 | 26 | ||
| Number of suppliers (Machinery) in Other regions | 14 | 26 | ||
| Number of suppliers (Others) at Changchun | 2 | 2 | 26 | |
| Number of suppliers (Others) at Jinzhou | 2 | 1 | 26 | |
| Number of suppliers (Others) at Shanghai | 3 | 3 | 26 | |
| Number of suppliers (Others) in Eastern China | 3 | 26 | ||
| Number of suppliers (Others) in Northeast China | 3 | 26 | ||
| Number of suppliers (Others) in Other regions | 1 | 26 | ||
| Number of suppliers (Packaging Materials) at Changchun | 4 | 4 | 26 | |
| Number of suppliers (Packaging Materials) at Jinzhou | 7 | 8 | 26 | |
| Number of suppliers (Packaging Materials) at Shanghai | 5 | 5 | 26 | |
| Number of suppliers (Packaging Materials) in Eastern China | 7 | 26 | ||
| Number of suppliers (Packaging Materials) in Northeast China | 7 | 26 | ||
| Number of suppliers (Packaging Materials) in Northern China | 1 | 26 | ||
| Number of suppliers (Packaging Materials) in Other regions | 1 | 26 | ||
| Number of suppliers (Raw Materials) at Changchun | 16 | 16 | 26 | |
| Number of suppliers (Raw Materials) at Jinzhou | 20 | 22 | 26 | |
| Number of suppliers (Raw Materials) at Shanghai | 21 | 21 | 26 | |
| Number of suppliers (Raw Materials) in Eastern China | 20 | 26 | ||
| Number of suppliers (Raw Materials) in Northeast China | 24 | 26 | ||
| Number of suppliers (Raw Materials) in Northern China | 4 | 26 | ||
| Number of suppliers (Raw Materials) in Other regions | 3 | 26 | ||
| Number of suppliers (Utilities) at Changchun | 4 | 4 | 26 | |
| Number of suppliers (Utilities) at Jinzhou | 9 | 7 | 26 | |
| Number of suppliers (Utilities) at Shanghai | 6 | 2 | 26 | |
| Number of suppliers (Utilities) in Eastern China | 2 | 26 | ||
| Number of suppliers (Utilities) in Northeast China | 7 | 26 | ||
| Number of suppliers (Utilities) in Northern China | 1 | 26 | ||
| Total number of suppliers (Logistics) | 25 | 28 | 26 | |
| Total number of suppliers (Logistics, geographic distribution) | 31 | 26 | ||
| Total number of suppliers (Machinery) | 300 | 317 | 26 | |
| Total number of suppliers (Machinery, geographic distribution) | 275 | 26 | ||
| Total number of suppliers (Others) | 7 | 6 | 26 | |
| Total number of suppliers (Others, geographic distribution) | 7 | 26 | ||
| Total number of suppliers (Packaging Materials) | 16 | 17 | 26 | |
| Total number of suppliers (Packaging Materials, geographic distribution) | 16 | 26 | ||
| Total number of suppliers (Raw Materials) | 57 | 59 | 26 | |
| Total number of suppliers (Raw Materials, geographic distribution) | 51 | 26 | ||
| Total number of suppliers (Utilities) | 19 | 13 | 26 | |
| Total number of suppliers (Utilities, geographic distribution) | 10 | 26 | ||
| Total number of suppliers (all categories and locations) | 424 | 440 | 26 | |
| Total number of suppliers (all categories, geographic distribution) | 390 | 26 | ||
| Total number of suppliers at Changchun | 170 | 170 | 26 | |
| Total number of suppliers at Jinzhou | 157 | 173 | 26 | |
| Total number of suppliers at Shanghai | 97 | 97 | 26 | |
| Total number of suppliers in Eastern China | 163 | 26 | ||
| Total number of suppliers in Northeast China | 176 | 26 | ||
| Total number of suppliers in Northern China | 32 | 26 | ||
| Total number of suppliers in Other regions | 19 | 26 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2015 | Report Pages |
|---|---|---|---|
| Tonnage of products involved in product returns - Total | metric tonnes | 10 | 31 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Number of customer complaint cases - Invalid Complaints - Shanghai | cases | 8 | 31 | |
| Number of customer complaint cases - Others - Shanghai | cases | 1 | 31 | |
| Number of customer complaint cases - Product Quality - Jinzhou | cases | 5 | 31 | |
| Number of customer complaint cases - Total | cases | 14 | 31 | |
| Number of product return cases - Others - Shanghai | cases | 1 | 31 | |
| Number of product return cases - Total | cases | 1 | 31 | |
| Percentage of customers' complained volume over total sales volume | percentage | 0.16% | 0.05% | 31 |
| Percentage of customers' complaint cases over total sales orders | percentage | 0.08% | 0.05% | 31 |
| Percentage of product return cases over total sales orders | percentage | 0.01% | 0.00% | 31 |
| Percentage of product return volume over total sales volume | percentage | 0.002% | 0.00% | 31 |
| Tonnage of products involved in customer complaints - Invalid Complaints - Shanghai | metric tonnes | 148 | 66 | 31 |
| Tonnage of products involved in customer complaints - Others - Shanghai | metric tonnes | 10 | 67 | 31 |
| Tonnage of products involved in customer complaints - Packaging - Shanghai | metric tonnes | 5 | 31 | |
| Tonnage of products involved in customer complaints - Product Quality - Jinzhou | metric tonnes | 497 | 60 | 31 |
| Tonnage of products involved in customer complaints - Product Quality - Shanghai | metric tonnes | 5 | 31 | |
| Tonnage of products involved in customer complaints - Total | metric tonnes | 654 | 203 | 31 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 65 | 75 |
| Turnover Rate of Employees Aged Above 50 | % | 17 | 9 |
| Turnover Rate of Employees Aged Below 30 | % | 18 | 16 |
| Turnover Rate of Employees in Hong Kong | % | 42 | 27 |
| Turnover Rate of Employees in Mainland China | % | 24 | 15 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Number of Suppliers in East China | 163 | ||
| Number of Suppliers in North China | 32 | ||
| Number of Suppliers in Northeast China | 176 | ||
| Number of Suppliers in Other regions | 19 | ||
| Number of Total Suppliers | 424 | 440 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Number of Product Quality Complaints | cases | 5 | 65 |
| Total Number of Customer Complaints | cases | 14 |