CORPORATE SOCIAL RESPONSIBILITY REPORT 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Nitrogen Oxide NOx emissions from burning fuels and vehicles | kilogram | 7700 | 50 |
| Particulate Matters PM10 emissions from burning fuels and vehicles | kilogram | 162.2 | 50 |
| Sulphur Dioxide SO2 emissions from burning fuels and vehicles | kilogram | 284.6 | 50 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Greenhouse Gas Emissions Intensity | Tonne/Project Company | 392.95 | 50 |
| Total Emissions of Greenhouse Gases | Tonne | 29864 | 50 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Density of Harmful/Hazardous Waste (liquid) | Tonne/Project Company | 36.47 | 50 |
| Density of Harmful/Hazardous Waste (solid) | Tonne/Project Company | 0.19 | 50 |
| Harmful/Hazardous Waste (liquid) | Litre | 2772 | 50 |
| Harmful/Hazardous Waste (solid) | Tonnes | 14.5 | 50 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Density of Non-hazardous Waste (liquid) | Tonne/Project Company | 33.4 | 50 |
| Density of Non-hazardous Waste (solid) | Tonne/Project Company | 549 | 50 |
| Non-hazardous Waste (liquid) | Litre | 2538.5 | 50 |
| Non-hazardous Waste (solid) | Tonnes | 41735 | 50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|
| Access to natural gas in Yingqiu Town, Shandong Province | expected by end of 2017 | 46 | ||||
| Capacity of first Bauhinia gas dryer launched | KG | 6 | 21 | |||
| Density of energy consumption | Gigajoules/Project Companies | 3038.86 | 51 | |||
| Diesel consumption | Gigajoules | 11106.3 | 51 | |||
| Electricity consumption | Gigajoules | 98994 | 51 | |||
| LPG consumption | Gigajoules | 8.9 | 51 | |||
| Length of Pipeline | Km | 32770 | 35910 | 39834 | 20 | |
| Natural gas consumption | Gigajoules | 75588.2 | 51 | |||
| Number of new natural gas-fired distributed energy projects added | projects | 2 | 21 | |||
| Number of new natural-gas distributed energy projects added to Group's scope of business | projects | 2 | 7 | |||
| Other energy consumption | Gigajoules | 45255.9 | 51 | |||
| Total consumption of non-renewable resources (from burning fuels) | Gigajoules | 131959.3 | 51 | |||
| Total energy consumption | Gigajoules | 230953.3 | 51 | |||
| Volume of Gas Sold | Million Cubic Metres | 6510 | 6560 | 7120 | 20 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Density of water consumption | Cubic metre/Project Company | 3852.14 | 51 |
| Total length of rehabilitated pipeline network completed | km | 260 | 28 |
| Water consumption | Cubic metre | 292762.5 | 51 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Average Product Packaging Weight | kg | 1 | 1 | 1 | 47 |
| Gross Product Packaging Weight | tonnes | 720 | 760 | 760 | 47 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Accumulated length of rehabilitated pipeline network | km | 2573 | 28 |
| Gas pipeline network rehabilitation rate | 92.8% | 28 | |
| Green area covered by tree planting projects | square metres | 3600 | 48 |
| Number of eco-friendly activities organized | 30 | 48 | |
| Number of trees planted in tree planting projects | trees | 1400 | 48 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of project companies participating in low-carbon activities | 10 | 48 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Percentage of staff by age: 26-35 | % | 32 | 54 |
| Percentage of staff by age: 36-45 | % | 31 | 54 |
| Percentage of staff by age: 46-55 | % | 23 | 54 |
| Percentage of staff by age: Above 55 | % | 4 | 54 |
| Percentage of staff by age: Below 26 | % | 10 | 54 |
| Percentage of staff by gender: Female | % | 33 | 54 |
| Percentage of staff by gender: Male | % | 67 | 54 |
| Percentage of staff by region: Anhui-Jiangxi Region | % | 18 | 54 |
| Percentage of staff by region: Group Headquarters | % | 1 | 54 |
| Percentage of staff by region: Jiangsu-Zhejiang Region | % | 7 | 54 |
| Percentage of staff by region: Northeast China Region | % | 13 | 54 |
| Percentage of staff by region: Northern China Region | % | 38 | 54 |
| Percentage of staff by region: Southern China Region | % | 3 | 54 |
| Percentage of staff by region: Southwest China Region | % | 20 | 54 |
| Staff attendance for Customer Service (Frontline Craftsman) | persons | 1104 | 57 |
| Staff attendance for Pipeline Network (Frontline Craftsman) | persons | 790 | 57 |
| Staff attendance for Polyethylene Welder (Frontline Craftsman) | persons | 194 | 57 |
| Staff attendance for Professional Technicians | persons | 178 | 57 |
| Staff attendance for Station (Frontline Craftsman) | persons | 227 | 57 |
| Total full-time staff employed | 22129 | 54 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Staff Turnover Rate | % | 1.4 | 1.8 | 2.4 | 56 |
| Staff turnover rate by age: 26-35 | % | 6 | 54 | ||
| Staff turnover rate by age: 36-45 | % | 43 | 54 | ||
| Staff turnover rate by age: 46-55 | % | 27 | 54 | ||
| Staff turnover rate by age: Above 55 | % | 18 | 54 | ||
| Staff turnover rate by age: Below 26 | % | 6 | 54 | ||
| Staff turnover rate by gender: Female | % | 33 | 54 | ||
| Staff turnover rate by gender: Male | % | 67 | 54 | ||
| Staff turnover rate by region: Anhui-Jiangxi Region | % | 11 | 54 | ||
| Staff turnover rate by region: Group Headquarters | % | 5 | 54 | ||
| Staff turnover rate by region: Jiangsu-Zhejiang Region | % | 22 | 54 | ||
| Staff turnover rate by region: Northeast China Region | % | 19 | 54 | ||
| Staff turnover rate by region: Northern China Region | % | 7 | 54 | ||
| Staff turnover rate by region: Southern China Region | % | 24 | 54 | ||
| Staff turnover rate by region: Southwest China Region | % | 12 | 54 | ||
| Turnover | HK$ Millions | 7882 | 7718 | 7181 | 20 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Fatality Rate | % | 0.0089 | 59 |
| Number of Work-related Fatal Accidents | Person(s) | 2 | 59 |
Lost days due to work injury.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Accident Rate per 1000 Employees | % | 0.44 | 0.33 | 0.88 | 59 |
| Number of Working Days Lost Due to Work-related Illness and Workplace Injury | Day(s) | 641 | 510 | 1092 | 59 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Emergency Service Rate | % | 0.21 | 0.19 | 0.11 | 33 |
| Improvement plans regarding gas facilities in confined areas completed | 458 | 33 | |||
| Potential Risks (Class I) Rectification Rate | % | 99.61 | 99.77 | 99.86 | 33 |
| Rectification rate for improvement plans regarding gas facilities in confined areas | % | 100% | 33 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Percentage attendance for Customer Service (Frontline Craftsman) | % | 40.8 | 57 |
| Percentage attendance for Internal Training Personnel | % | 1 | 57 |
| Percentage attendance for Middle to Senior Management and Professional Technicians (Improving Management Skills) | % | 6.9 | 57 |
| Percentage attendance for Pipeline Network (Frontline Craftsman) | % | 29.2 | 57 |
| Percentage attendance for Polyethylene Welder (Frontline Craftsman) | % | 7.1 | 57 |
| Percentage attendance for Professional Technicians | % | 6.6 | 57 |
| Percentage attendance for Station (Frontline Craftsman) | % | 8.4 | 57 |
| Total staff attending internal professional skill training | persons | 2709 | 57 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Average hours per person for Customer Service (Frontline Craftsman) | hours/person | 23.16 | 57 |
| Average hours per person for Internal Training Personnel | hours/person | 34 | 57 |
| Average hours per person for Middle to Senior Management and Professional Technicians (Improving Management Skills) | hours/person | 81.23 | 57 |
| Average hours per person for Pipeline Network (Frontline Craftsman) | hours/person | 17.84 | 57 |
| Average hours per person for Polyethylene Welder (Frontline Craftsman) | hours/person | 32 | 57 |
| Average hours per person for Professional Technicians | hours/person | 23.01 | 57 |
| Average hours per person for Station (Frontline Craftsman) | hours/person | 26.47 | 57 |
| Learning hours for Customer Service (Frontline Craftsman) | hours | 25568 | 57 |
| Learning hours for Internal Training Personnel | hours | 952 | 57 |
| Learning hours for Middle to Senior Management and Professional Technicians (Improving Management Skills) | hours | 15272 | 57 |
| Learning hours for Pipeline Network (Frontline Craftsman) | hours | 14096 | 57 |
| Learning hours for Polyethylene Welder (Frontline Craftsman) | hours | 6208 | 57 |
| Learning hours for Professional Technicians | hours | 4096 | 57 |
| Learning hours for Station (Frontline Craftsman) | hours | 6008 | 57 |
| Staff attendance for Internal Training Personnel | persons | 28 | 57 |
| Staff attendance for Middle to Senior Management and Professional Technicians (Improving Management Skills) | persons | 188 | 57 |
| Total training hours delivered | hours | 72200 | 57 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of national or industry standards compiled by Towngas China | 6 | 29 | |
| Number of national or industry standards vetted by Towngas China | 3 | 29 | |
| Number of suppliers based in overseas countries | suppliers | 19 | 25 |
| Number of suppliers located in mainland China | suppliers | 171 | 25 |
| Number of suppliers located in the Hong Kong, Macau and Taiwan region | supplier | 1 | 25 |
| Total number of suppliers (Towngas China) | suppliers | 191 | 25 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of project companies assisted in establishing auditing frameworks | 49 | 14 | |
| Number of project companies with PEQA inspection for polyethylene pipeline quality assurance | project companies | 14 | 28 |
| Number of project companies with factories undergoing operational inspections and assessments | project companies | 13 | 28 |
| Number of project companies with independent audit committee or internal audit department | 45 | 14 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of factories undergoing operational inspections and assessments | factories | 26 | 28 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of Customers | Millions of Households | 9.24 | 10.04 | 10.91 | 20 |
| Number of complaint cases handled by complaint hotline at Group headquarters | cases | 67 | 43 | ||
| Profit after Taxation Attributable to Shareholders | HK$ Millions | 1054 | 807 | 974 | 20 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Defect rate of Bauhinia gas appliances | % | 0.02 | 22 |
| Number of audit projects conducted | 59 | 14 | |
| Product recycling rate owing to safety reasons | % | 0.05 | 22 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Feedback rate of the online complaint alert system | 100% | 43 | |
| Number of audit progress reports made to audit committees of project companies | 20 | 14 | |
| Number of audit reports followed up | 43 | 14 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Merit Awards given under Towngas Employees' Children Scholarship Scheme | awards | 62 | 62 |
| Number of project companies in the Group that participated in 'Rice Dumplings for the Community' events | project companies | 40 | 7 |
| Number of rice dumpling beneficiaries in 'Rice Dumplings for the Community' events | beneficiaries | 7000 | 7 |
| Project companies participating in Towngas Employees' Children Scholarship Scheme | companies | 33 | 62 |
| Qualified applications received for Towngas Employees' Children Scholarship Scheme | applications | 73 | 62 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of employees and their families participating in leisure trips and staff activities | 300 | 61 | |
| Number of suggestions for amendments to existing regulations and standards provided by Towngas China | 11 | 29 | |
| Scholarships awarded under Towngas Employees' Children Scholarship Scheme | scholarships | 11 | 62 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| NOâ‚“ Emissions | kilogram | 7700 |
| PM10 Emissions | kilogram | 162.2 |
| SOâ‚“ Emissions | kilogram | 284.6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total GHG Emissions | Tonne | 29864 |
| Total GHG Emissions Intensity (By Unit Product) | Tonne/Project Company | 392.95 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Hazardous Waste (Liquid Waste) | Litre | 2772 |
| Hazardous Waste (Solid Waste) | Tonnes | 14.5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonnes | 41735 |
| Total Non-Hazardous Waste Intensity (By Unit Product) | Tonne/Project Company | 33.4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Diesel Fuel Consumption | Gigajoules | 11106.3 |
| Energy Consumption Intensity (By Area) | Gigajoules/Project Companies | 3038.86 |
| Fossil Fuel Consumption | Gigajoules | 131959.3 |
| LPG Consumption | Gigajoules | 8.9 |
| Natural Gas Consumption | Gigajoules | 75588.2 |
| Purchased Electricity | Gigajoules | 98994 |
| Total Energy Consumption | Gigajoules | 230953.3 |
| Total Indirect Energy Consumption | Gigajoules | 98994 |
| Total Non-Renewable Fuel Consumption | Gigajoules | 131959.3 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Water Consumption | Cubic metre | 292762.5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Packaging Material Intensity (By Unit Product) | kg | 1 | 1 | 1 |
| Packaging Materials Consumed | tonnes | 720 | 760 | 760 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Full-time Employees | 22129 | |
| Number of Total Employees | 22129 | |
| Percentage of Employees Aged 30-50 | % | 63 |
| Percentage of Employees Aged Above 50 | % | 27 |
| Percentage of Employees Aged Below 30 | % | 10 |
| Percentage of Employees in North China | % | 38 |
| Percentage of Employees in Northeast China | % | 13 |
| Percentage of Employees in South China | % | 3 |
| Percentage of Employees in Southwest China | % | 20 |
| Percentage of Female Employees | % | 33 |
| Percentage of Male Employees | % | 67 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 43 | ||
| Turnover Rate of Employees Aged Above 50 | % | 45 | ||
| Turnover Rate of Employees Aged Below 30 | % | 6 | ||
| Turnover Rate of Employees in North China | % | 7 | ||
| Turnover Rate of Employees in Northeast China | % | 19 | ||
| Turnover Rate of Employees in South China | % | 24 | ||
| Turnover Rate of Employees in Southwest China | % | 12 | ||
| Turnover Rate of Female Employees | % | 33 | ||
| Turnover Rate of Male Employees | % | 67 | ||
| Turnover Rate of Total Employees | % | 1.4 | 1.8 | 2.4 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.0089 |
| Number of Fatalities as a Result of Work-related Injuries | Person(s) | 2 |
| Number of Work-related Fatalities | Person(s) | 2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day(s) | 641 | 510 | 1092 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Investment in Work Safety | Ten Thousand RMB |
| Total Hours of Safety Training for Employees | hours |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Percentage of Trained Operational Employees | % | 40.8 |
| Percentage of Trained Senior Management | % | 6.9 |
| Percentage of Trained Technical Employees | % | 6.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Average Training Hours (Marketing & Customer Service) | hours/person | 23.16 |
| Average Training Hours (Senior Management) | hours/person | 81.23 |
| Average Training Hours (Technical Employees) | hours/person | 23.01 |
| Average Training Hours per Employee | hours/person | 23.16 |
| Total Training Hours | hours | 72200 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Suppliers in Hong Kong | supplier | 1 |
| Number of Suppliers in Mainland China | suppliers | 171 |
| Number of Suppliers in Overseas | suppliers | 19 |
| Number of Total Suppliers | suppliers | 191 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Complaints Dealt with | cases | 67 |
| Total Number of Customer Complaints | cases | 67 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Investment in Education Donation | scholarships | 11 |