China Minsheng Banking Corp., Ltd. Environmental, Social and Governance Report 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Original value of fixed assets at end of estimated useful lives but still usable | billion RMB | 1.12867 | 22 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Consumption density of electricity reduction | % | -2.3 | 23 |
| Consumption density of heating reduction | % | -10.39 | 23 |
| Consumption density of natural gas reduction | % | -7.52 | 23 |
| Cost saved by company through improved efficiency and resource use | million RMB | 214.45 | 22 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Qualified rate of loan projects in environmental impact assessment | % | 100 | 23 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Coverage of labour contracts | % | 100 | 100 | 100 | 15 |
| Employees aged above 40 | employees | 6268 | 16 | ||
| Employees aged between 30 and 40 (included) | employees | 20622 | 16 | ||
| Employees younger than 30 | employees | 29278 | 16 | ||
| Proportion of ethnic minorities | % | 3.97 | 4.2 | 4.54 | 15 |
| Proportion of female employees | % | 54 | 55 | 54 | 15 |
| Proportion of female managers | % | 38 | 37 | 38 | 15 |
| Total number of employees (person) | person | 57406 | 57228 | 56168 | 15 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Proposals related to employees’ rights and interests protection reviewed and approved | proposals | 5 | 16 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Branches held at least one or more workers congress | branches | 28 | 16 | ||
| Number of video conferences between Head Office and branches | 211 | 184 | 388 | 23 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of new customers identified | customers | 6876665 | 11 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Green credit project loan balance | RMB billion | 13823 | 23 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| 95568 channel customer service satisfaction score (average) | 99.25 | 13 | |
| 95568 channel customer service satisfaction score difference compared to benchmarking bank | percentage point | 1.61 | 13 |
| Change in number of customer complaints received by the 95568 customer service center compared to previous year | % | -2 | 13 |
| Increase in satisfaction rate of feedback to customer complaints compared to last year | percentage point | 0.69 | 13 |
| Number of customer complaints received by the 95568 customer service center | cases | 413 | 13 |
| Number of customers re-identified | customers | 19824173 | 11 |
| Satisfaction rate of feedback to customer complaints | % | 97.15 | 13 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of accounts in higher risk category (money laundering) | accounts | 38834 | 11 |
| Number of accounts in highest risk category (money laundering) | accounts | 8540 | 11 |
| Number of accounts in lower risk category (money laundering) | accounts | 10121587 | 11 |
| Number of accounts in lowest risk category (money laundering) | accounts | 40216991 | 11 |
| Number of accounts in medium risk category (money laundering) | accounts | 1150014 | 11 |
| Number of accounts with limited settlement function | accounts | 16979 | 11 |
| Number of large-amount transactions reported | transactions | 236031965 | 11 |
| Number of suspicious transaction reports filtered | reports | 1624014 | 11 |
| Proportion of accounts in higher risk category (money laundering) | 0.07% | 11 | |
| Proportion of accounts in highest risk category (money laundering) | 0.01% | 11 | |
| Proportion of accounts in lower risk category (money laundering) | 19.63% | 11 | |
| Proportion of accounts in lowest risk category (money laundering) | 78.03% | 11 | |
| Proportion of accounts in medium risk category (money laundering) | 2.23% | 11 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of audiences attended anti-money laundering promotion | million | 6.27 | 11 |
| Number of promotion materials delivered for anti-money laundering | million pieces | 1.41 | 11 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Accumulated training hours for anti-money laundering | days | 11400 | 11 |
| Number of anti-money laundering promotion activities | activities | 4161 | 11 |
| Number of anti-money laundering training sessions | sessions | 8420 | 11 |
| Number of attendances at anti-money laundering training | attendances | 146000 | 11 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | -2.3 |
| Energy Consumption Reduction Percentage Compared to Last Year | % | -10.39 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Coverage of Labour Contracts | % | 100 | 100 | 100 |
| Number of Employees Aged 30-50 | employees | 20622 | ||
| Number of Employees Aged Above 50 | employees | 6268 | ||
| Number of Employees Aged Below 30 | employees | 29278 | ||
| Number of Total Employees | person | 57406 | 57228 | 56168 |
| Percentage of Ethnic Minorities | % | 3.97 | 4.2 | 4.54 |
| Percentage of Female Employees | % | 54 | 55 | 54 |
| Percentage of Female Managers | % | 38 | 37 | 38 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Complaint Growth Rate | % | -2 |
| Number of Products and Service Related Complaints | cases | 413 |
| Satisfaction Rate of Customer Complaint Handling | % | 97.15 |
| Total Number of Customer Complaints | cases | 413 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 8420 |
| Number of Attendance for Anti-corruption Training | attendances | 146000 |
| Total Hours of Anti-corruption Training | days | 11400 |