Corporate Social Responsibility Report of China Merchants Bank Co., Ltd. for 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Nitrogen oxides emissions (Green Loan Project China Merchants Bank) | ten thousand tons | 1.8 | 54 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Coal-fired power generation (2014) | RMB 100 million | 198.52 | 53 | ||
| Coal-fired power generation (2014, % of total) | % | 1.66 | 53 | ||
| Coal-fired power generation (2015) | RMB 100 million | 213.21 | 53 | ||
| Coal-fired power generation (2015, % of total) | % | 1.72 | 53 | ||
| Coal-fired power generation (2016) | RMB 100 million | 226.22 | 53 | ||
| Coal-fired power generation (2016, % of total) | % | 1.82 | 53 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Ferrous metal smelting and processing (2014) | RMB 100 million | 135.44 | 53 | ||
| Ferrous metal smelting and processing (2014, % of total) | % | 1.13 | 53 | ||
| Ferrous metal smelting and processing (2015) | RMB 100 million | 134.5 | 53 | ||
| Ferrous metal smelting and processing (2015, % of total) | % | 1.09 | 53 | ||
| Ferrous metal smelting and processing (2016) | RMB 100 million | 153.45 | 53 | ||
| Ferrous metal smelting and processing (2016, % of total) | % | 1.23 | 53 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Ammonia nitrogen emissions (Green Loan Project China Merchants Bank) | ten thousand tons | 4.61 | 54 |
| CO2 emissions reduced by green loan project | Ten thousand tons | 796.02 | 13 |
| Carbon dioxide emission reduction by green credit and loan projects | tons | 162700 | 50 |
| Carbon dioxide emissions (Green Loan Project China Merchants Bank) | ten thousand tons | 796.02 | 54 |
| Chemical oxygen demand (Green Loan Project China Merchants Bank) | ten thousand tons | 53.5 | 54 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Increase in electronic billing papers saved compared to 2015 | billion papers | 1.446 | 50 | |
| Paper consumption saved of credit card electronic billing | Millions of pieces | 6.92 | 21.38 | 13 |
| Sulfur dioxide emission reduction by green credit and loan projects | tons | 5942100 | 50 | |
| Sulfur dioxide emissions (Green Loan Project China Merchants Bank) | ten thousand tons | 16.27 | 54 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| PUE index of data center | 1.85 | 1.76 | 55 | ||
| Standard coal consumption (Green Loan Project China Merchants Bank) | ten thousand tons | 321.21 | 54 | ||
| Total oil consumption of headquarters official vehicles | L | 144721.38 | 84 | ||
| Total power consumption of data center | Degree | 23245660 | 23488300 | 23274400 | 83 |
| Total power consumption of headquarters office | Kilowatt hour | 13346205 | 13512858 | 13474394 | 13, 84 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption of headquarters office | Ton | 99835 | 117589 | 122134 | 84 |
| Total water saving of the Head Office | Ton | -10012 | -17754 | -4545 | 84 |
| Water consumption (Green Loan Project China Merchants Bank) | ten thousand tons | 594.21 | 54 | ||
| Water saved by green loan project | Ten thousand tons | 594.21 | 13 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Average PUE of data center | 1.76 | 50 | |||
| Data center average energy use efficiency (PUE) | 1.91 | 1.85 | 1.76 | 13, 83 | |
| Energy conservation achieved by green credit and loan projects | tons | 7960200 | 50 | ||
| Growth rate of energy efficiency of data center compared to 2015 | % | 4.86 | 50 | ||
| Standard coal saved by green loan project | Ten thousand tons | 321.21 | 13 | ||
| Total amount of electricity saving by headquarters | Kilowatt hour | -197424 | -166653 | 38464 | 84 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Electronic billing papers saved | billion papers | 2.138 | 50 |
| Total paper consumption of headquarters office | Ton | 3.08 | 83 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Non-ferrous metal smelting and processing (2014) | RMB 100 million | 128.34 | 53 | ||
| Non-ferrous metal smelting and processing (2014, % of total) | % | 1.07 | 53 | ||
| Non-ferrous metal smelting and processing (2015) | RMB 100 million | 128.67 | 53 | ||
| Non-ferrous metal smelting and processing (2015, % of total) | % | 1.04 | 53 | ||
| Non-ferrous metal smelting and processing (2016) | RMB 100 million | 118.55 | 53 | ||
| Non-ferrous metal smelting and processing (2016, % of total) | % | 0.95 | 53 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Income for farmers participating in sorting and packing green husk pomegranate | RMB | 2000 | 60 | ||
| Number of employees of ethnic minorities | Person | 2460 | 2649 | 2732 | 86 |
| Number of minority employees | Person | 2460 | 2649 | 2732 | 13 |
| Number of new employees | Person | 9339 | 9693 | 9178 | 85 |
| Operating revenue | RMB 100 million | 1658.63 | 2014.71 | 2090.25 | 80 |
| Subtotal (2014) | RMB 100 million | 949.04 | 53 | ||
| Subtotal (2014, % of total) | % | 7.94 | 53 | ||
| Subtotal (2015) | RMB 100 million | 929.03 | 53 | ||
| Subtotal (2015, % of total) | % | 7.5 | 53 | ||
| Subtotal (2016) | RMB 100 million | 886.98 | 53 | ||
| Subtotal (2016, % of total) | % | 7.14 | 53 | ||
| Total assets | RMB 100 million, RMB one hundred million | 47318.29 | 54749.78 | 59423.11 | 12, 80 |
| Total number of employees (including contract workers) | Person | 75109 | 76192 | 70461 | 85 |
| Total running mileage of employee | Ten thousand kilometers | 2559 | 13 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Staff Turnover | % | 6.91 | 6.73 | 6.7 | 13 |
| Staff turnover | % | 6.91 | 6.73 | 6.7 | 85 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of employees participating in online learning | 10000 person/times | 109 | 390 | 311 | 86 |
| Number of employees participating in organizational learning | 10000 person/times | 47.5 | 46.7 | 33.5 | 86 |
| Number of rounds of personnel training | Person | 6992 | 7546 | 7165 | 86 |
| Number of trained employees | Person | 75109 | 76192 | 73005 | 86 |
| Number of training projects implemented | 7165 | 85 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Average employee learning time of training | Class hour | 55 | 61 | 61.5 | 13 |
| Per capita learning time | Class hour | 55 | 61 | 62.5 | 86 |
Number of suppliers by geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Budget of centralized procurement | RMB 100 million | 15.67 | 21.88 | 83 | |
| Loans to chemical raw materials and products manufacturing - balance | RMB 100 million | 236.51 | 185.18 | 179.95 | 52 |
| Loans to chemical raw materials and products manufacturing - percentage in domestic corporate loans | % | 1.98 | 1.49 | 1.45 | 52 |
| Loans to petroleum processing, coking and nuclear fuel processing - balance | RMB 100 million | 90.51 | 111.23 | 98.35 | 52 |
| Loans to petroleum processing, coking and nuclear fuel processing - percentage in domestic corporate loans | % | 0.76 | 0.9 | 0.79 | 52 |
| NPL ratio | % | 1.11 | 1.68 | 1.87 | 79 |
| Non-metallic mineral products manufacturing (2014) | RMB 100 million | 159.72 | 53 | ||
| Non-metallic mineral products manufacturing (2014, % of total) | % | 1.34 | 53 | ||
| Non-metallic mineral products manufacturing (2015) | RMB 100 million | 156.23 | 53 | ||
| Non-metallic mineral products manufacturing (2015, % of total) | % | 1.26 | 53 | ||
| Non-metallic mineral products manufacturing (2016) | RMB 100 million | 110.45 | 53 | ||
| Non-metallic mineral products manufacturing (2016, % of total) | % | 0.89 | 53 | ||
| Number of domestic and overseas branches and subsidiaries | Unit | 1431 | 1717 | 1819 | 82 |
| Total number of centralized procurement projects | Set | 197 | 247 | 82 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Average project cycle of centralized procurement | Day | 32 | 26 | 83 |
| Coverage rate of supplier audit | % | 100 | 83 | |
| Performance management coverage of listed centralized procurement projects | % | 98.36 | 91.06 | 83 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Overall customer satisfaction of 95555 | % | 98.34 | 99.27 | 99.62 | 88 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| 95555 comprehensive customer satisfaction | % | 98.34 | 99.27 | 99.62 | 12 |
| Average response time of services | Second | 2.37 | 4.25 | 3.42 | 88 |
| Electronic billing of credit card customers (percentage of total customers) | % | 93.35 | 50 | ||
| Growth rate of electronic billing of credit card customers compared to 2015 | % | 3.35 | 50 | ||
| Number of beneficiaries of consumer protection education | Ten thousand | 3148 | 12 | ||
| Number of clients of cumulative downloads of mobile banking APP | Ten thousand | 4152 | 12 | ||
| Number of online IVR services | 10000 person/times | 464.95 | 824.65 | 3274.57 | 88 |
| Number of self-service banks | Unit | 2791 | 3202 | 3495 | 82 |
| Number of self-service facilities | Set | 10604 | 12495 | 11861 | 82 |
| Number of users of client binding of handheld life APP | Ten thousand | 3149 | 12 | ||
| Personnel service satisfaction of 95555 | % | -- | 99.46 | 99.84 | 88 |
| Praise of client obtained | Time | 17443 | 19848 | 31497 | 12 |
| Recognition from customers | Time | 17443 | 19848 | 31497 | 88 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Develop an education activity of customer protection | Time | 11103 | 12 | ||
| Percentage of business handled via electronic channels | % | 92.5 | 97.26 | 97.51 | 84 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 11.74 | 11.91 | 12 | 79 |
| Provision coverage ratio of NPLs | % | 233.42 | 178.95 | 180.02 | 79 |
| Risk-adjusted return on capital before tax (RAROC) | % | 23.56 | 21.15 | 20.27 | 81 |
| Total tax | RMB 100 million | 278.07 | 289.9 | 229.45 | 81 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of copies of CMB's Anti-Corruption, Security and Case Prevention Commitment signed in 2016 | Copy | 136 | 198 | 164 | 87 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of anti-corruption talks with cadres before their taking office | Person/time | 1977 | 2609 | 2339 | 87 |
| Number of duty, anti-corruption presentation by cadres at all levels | Person/time | 2670 | 3066 | 2835 | 87 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| 'Love Full of Sunflower Garden' love teaching activities conducted in primary schools of Lingyuan County, Yunnan Province | schools | 4 | 60 | ||
| Green loan balance | billion RMB | 143.664 | 50 | ||
| Number of CSR services, remote banking | 10000 person/times | 8572 | 8687 | 9063 | 88 |
| Number of participants in online running activity | Person | 67566 | 13 | ||
| Sport shoes donated for four primary schools in Jingzhugang, Xueshan, Banggong and Potoutian | pairs | 700 | 60 | ||
| Total sales volume of 'Kindheartedness of China Merchants Bank' green husk pomegranate | million RMB | 5.8 | 60 | ||
| Volunteers invited to participate in teaching activities | volunteers | 6 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Registration emails received for teaching volunteers | emails | 200 | 60 | ||
| Return on average assets (after tax) attributable to the Bank's shareholders (ROAA) | % | 1.28 | 1.13 | 1.09 | 81 |
| Return on average equity (after tax) attributable to the Bank's shareholders (ROAE) | % | 19.28 | 17.09 | 16.27 | 81 |
| Social contribution value per share | RMB | 8.88 | 8.57 | 7.98 | 81 |
| Tax revenue from 'Kindheartedness of China Merchants Bank' green husk pomegranate | million RMB | 0.5 | 60 | ||
| Total contributions to public welfare funds | RMB 10000 | 4175.3 | 3646.58 | 2457.1 | 81 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| NOâ‚“ Emissions | ten thousand tons | 1.8 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | ten thousand tons | 4.61 |
| CO2 Emissions Reduction Compared to Last Year | tons | 162700 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Fossil Fuel Consumption | kilogram | 3212100 | ||
| Purchased Electricity | kilowatt hour | 13346205 | 13512858 | 23274400 |
| Total Non-Renewable Fuel Consumption | liter | 144721.38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Water Consumption in Office | Ton | 99835 | 117589 | 122134 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | million KWh | 2 |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 4.86 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Water Consumption Reduction Compared to Last Year | tons |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Packaging Material Consumption (Paper) | Ton | 3.08 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB 100 million | 128.34 | 128.67 | 118.55 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of New Employees | Person | 9339 | 9693 | 9178 |
| Number of Total Employees | Person | 75109 | 76192 | 70461 |
| Percentage of Female Employees | % | 59 | 59 | 59 |
| Percentage of Male Employees | % | 41 | 41 | 41 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 6.91 | 6.73 | 6.7 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | None | None | None |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Average Training Hours per Employee | Class hour | 55 | 61 | 61.5 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Attendance for Anti-corruption Training | Person/time | 4647 | 5675 | 5174 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB | 95318500 | ||
| Total Public Welfare Donations | RMB | 41753000 | 36465800 | 24571000 |