China Life Insurance Company Limited 2016 Corporate Social Responsibility Report

Company: CHINA LIFE (2628)
Year: 2016
Published: 2017-03-23
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 Report Pages
Direct energy consumption per capita of head office liter/person 39.32 81
Gas consumption of head office m³ 60410 81
Gas consumption per square meter of head office m³/m² 0.5 81
Motorcade’s fuel consumption of head office liter 31459.98 81
Power consumption of head office KWH 7245122.08 81
Power consumption per capita of head office KWH/person 5638.23 81

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 Report Pages
Total water consumption of head office ton 63984 81
Water consumption per capita of head office ton/person 49.79 82
Water per square meter of head office ton/m² 0.58 82

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2016 Report Pages
Total paper consumption of the office ton 13.268 81

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Clerks in over 2600 customer service centers 25000 11
Female employees’ distribution % 57.5% 57.34% 57.46% 82
Number of full-time lecturers person 3485 3260 1712 82
Number of part-time lecturers person 36954 45411 72615 82
Salespersons 10 thousand 181.4 82
Total assets CNY 1 trillion 2.2 2.4 2.7 81
Total number of employees 101972 97607 98505 11, 82
Total salespersons million 1.814 11
≤35 employees’ distribution % 46.6% 43.09% 42.74% 82

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2014 2015 2016 Report Pages
Courseware set 264 264 264 82
Employee training coverage % 87.88 87.97 92 82
Executive training coverage % 97.17 97.28 100 82
New employee orientation training coverage % 94.19 95.23 96 82
Number of online learning participants person-time 1432192 1650361 7689261 82
Number of online test participants person-time 160633 508499 1001552 82
Online courseware set 34 712 801 82
Participants of professional skill training (person time, labor transfer) No involved 84

The average training hours completed per employee by gender and employee category.

Indicator Unit 2014 2015 2016 Report Pages
Average hours of employee training hour 24.46 30.01 101.5 82
Average training hours hours 101.5 11
Total training investment CNY million 170 11
Total training person-times million 1.46 11

Number of suppliers by geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Investment assets CNY 1 trillion 2.1 2.3 2.5 81
Suppliers who participated in the centralized procurement in 2016 630 11
Total number of suppliers who participated in China Life’s centralized purchasing 3567 11

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2016 Report Pages
Number of suppliers newly approved 630 82

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2014 2015 2016 Report Pages
Claim settlement service satisfaction degree score 8.7 8.76 8.86 82
Claims settled within 5 days 98.26% 11
Complaint volume per CNY 100 million of insurance premium 1.01 0.94 0.8 82
Electronic orders of short-term insurance/digital vouchers within a year 10 thousand 21959 81
Electronic underwriting thorough e-shop, etc. 1178.27 81

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2016 Report Pages
Production of electronic underwritten archives 10 thousand 2350 81

Description of quality assurance process and recall procedures.

Indicator Unit 2016 Report Pages
Number of new products developed 34 82

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2014 2015 2016 Report Pages
Number of projects of poverty elimination through industrial development 15 84
Number of registered poor people helped out of poverty (overall) 3814 84
Number of registered poor people helped out of poverty through industrial development 3550 84
Number of registered poor people helped to find jobs (labor transfer) No involved 84
Poverty elimination through industrial development involvement No involved 84
Textbooks set 20 21 21 82

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2014 2015 2016 Report Pages
Contributions to poverty elimination projects through industrial development CNY 10 thousand 869 84
Contributions to professional skill training (labor transfer) No involved 84
Fund converted from goods for targeted poverty alleviation CNY 10 thousand 19.2108 84
Fund for targeted poverty alleviation CNY 10 thousand 1600 84
Total insurance premium CNY 100 million 3310.1 3639.71 4304.98 81
Total investment in assisting needy employees CNY million 13 11

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit
Total Hazardous Waste tonnes

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016
Direct Energy Intensity (By Employee) liter/person 39.32
Natural Gas Consumption m³ 60410
Natural Gas Consumption Intensity (By Area) m³/m² 0.5
Purchased Electricity KWH 7245122.08
Purchased Electricity Intensity (By Employee) KWH/person 5638.23

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016
Water Consumption in Office ton 63984

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit
Electricity Usage Reduction Compared to Last Year kWh per month

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2016
Packaging Material Consumption (Paper) ton 13.268

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2014 2015 2016
Number of Total Employees person 101972 97607 98505
Percentage of Female Employees % 57.5 57.34 57.46

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2014 2015 2016
Percentage of Employees Trained % 87.88 87.97 92
Percentage of New Employees Trained % 94.19 95.23 96
Percentage of Trained Executive Employees % 97.17 97.28 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2014 2015 2016
Average Training Hours per Employee hour 24.46 30.01 101.5

Number of suppliers by geographical region.

Standard Indicator Unit 2016
Number of Total Suppliers 3567

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2014 2015 2016
Number of Products and Service Related Complaints per CNY 100 million insurance premium 1.01 0.94 0.8

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2014 2015 2016
Investment in Education Donation 50
Investment in Elderly Care Services 5
Investment in Targeted Poverty Alleviation CNY 10 thousand 19.2108
Total Social Investment CNY 100 million 3310.1 3639.71 13