CITIC BANK 2016 SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Balance of loans to aluminum smelting (RMB100 million) | RMB100 million | 29.92 | 23.17 | 85 |
| Balance of loans to cement (RMB100 million) | RMB100 million | 60.14 | 54.08 | 85 |
| Balance of loans to coke (RMB100 million) | RMB100 million | 39.64 | 29.25 | 85 |
| Balance of loans to copper smelting (RMB100 million) | RMB100 million | 21.02 | 12.85 | 85 |
| Balance of loans to iron and steel (RMB100 million) | RMB100 million | 222.77 | 219.63 | 85 |
| Balance of loans to lead and zinc smelting (RMB100 million) | RMB100 million | 11.94 | 4.21 | 85 |
| Balance of loans to steel and iron industry | RMB billion | 21.96 | 86 | |
| Car mileage reduced by recycled business card paper | km | 14560 | 87 | |
| Hexavalent chromium in fertilizer pools exceeding maximum permissible emission concentration | times | 193 | 84 | |
| Hexavalent chromium in sedimentation tanks exceeding maximum permissible emission concentration | times | 36.34 | 84 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Bank CO2 emissions from business vehicle gasoline consumption | tons | 5449.52 | 88 |
| CO2 emissions from A4 copy paper purchased | tons | 1051.83 | 87 |
| CO2 emissions from electricity consumption | tons | 182100 | 89 |
| CO2 emissions from hardcopy enveloped statements | tons CO2 | 628 | 90 |
| Decrease in Bank CO2 emissions from business vehicle gasoline consumption | 16.19% | 88 | |
| Group CO2 emissions from business vehicle gasoline consumption | tons | 5551.63 | 88 |
| Reduction of CO2 emissions due to substitution | tons CO2 | 2447 | 90 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| All types of batteries disposed | items | 46200 | 90 |
| Disposed batteries of all types | items | 47700 | 90 |
| Increase in all types of batteries disposed | % | 17.1 | 90 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Decommissioned office consumables | items | 47300 | 90 | |
| Decommissioned office consumables (increase compared with last year) | % | 7.66 | 90 | |
| Decrease in disposed equipment | % | 45.4 | 90 | |
| Disposed electronic devices | items | 12500 | 90 | |
| Electricity saved by recycled business card paper | kWh | 15688 | 87 | |
| Per capita A4 copy paper purchase | packs | 8.06 | 87 | |
| Per capita Xerox paper purchase volume | Pack | 7.7 | 8.06 | 12 |
| Recycled paper purchased for business cards | tons | 8 | 87 | |
| Solid waste dumped reduced by recycled business card paper | kg | 9848 | 87 | |
| Total destroyed paper through formal channels | tons | 166.32 | 90 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| CO2 and greenhouse gas emissions reduced by recycled business card paper | kg | 1456 | 87 |
| Estimated annual CO2 emissions reduction in Panyu bus project | tons | 4010.3 | 86 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Increase in total paper destroyed through formal channels | % | 50.4 | 90 |
| Total paper destroyed through formal channels | tons | 165.01 | 90 |
| Wood saved by recycled business card paper | kg | 16000 | 87 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Average credit balance for environment-friendly enterprise | RMB | 155000000 | 39 | |
| Balance of loans to green credit projects | RMB billion | 285.478 | 84 | |
| Bank gasoline consumption for business vehicles | liters | 2293800 | 88 | |
| Bank’s balance of loans to industries with high energy consumption and high pollution | million RMB | 43745 | 9 | |
| Bank’s balance of loans to industries with high energy consumption and high pollution year-on-year change | -12.82% | 9 | ||
| Electricity consumption | kWh | 26086950 | 89 | |
| Group gasoline consumption for business vehicles | liters | 2336800 | 88 | |
| Loan balance of green credit | RMB 100 million | 236.96 | 254.78 | 12 |
| Per capita power consumption | kWh | 4776.08 | 89 | |
| Per capita urban power consumption | KwH | 4689 | 4776.08 | 12 |
| Proportion of clean energy in green credit | % | 36 | 83 | |
| Total investment in Panyu bus project | RMB million | 133 | 86 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Municipal water consumption | tons | 2116000 | 89 | |
| Per capita municipal water consumption | tons | 38.74 | 89 | |
| Per capita urban water consumption | Tons | 37.8 | 38.74 | 12 |
| Water saved by recycled business card paper | liters | 279200 | 87 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Estimated annual energy savings in Panyu bus project | MWh | 1314.9 | 86 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Irrigation problem solved by CITIC Bank Canals project in Danapu Township | mu | 3930 | 77 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| A4 copy paper purchased | packs | 440100 | 87 |
| Decrease in hardcopy enveloped statements | % | 5.01 | 90 |
| Reduction of hardcopies due to substitution | hardcopies | 128000000 | 90 |
| Reduction of paper use due to substitution | tons | 2560 | 90 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Excellent CSR Report Award | received | 94 | ||
| Length of CITIC Bank Canals constructed in Buru Village, Nibu Village, Laga Village, Pengchong Village, and Chongdang Village of Danapu Township | km | 6.15 | 76 | |
| Number of crossing buildings involved in CITIC Bank Canals project | 123 | 76 | ||
| Number of newly-established outlets with more than 80 outlets | 74% | 34 | ||
| Proportion of energy saving and environmental protection in green credit | % | 6 | 83 | |
| Reserved green projects of the Bank | RMB billion | 10 | 86 | |
| Share in total corporate loans for aluminum smelting (%) | % | 0.17 | 0.14 | 85 |
| Share in total corporate loans for cement (%) | % | 0.35 | 0.31 | 85 |
| Share in total corporate loans for coke (%) | % | 0.23 | 0.19 | 85 |
| Share in total corporate loans for copper smelting (%) | % | 0.12 | 0.07 | 85 |
| Share in total corporate loans for iron and steel (%) | % | 1.3 | 1.31 | 85 |
| Share in total corporate loans for lead and zinc smelting (%) | % | 0.07 | 0.02 | 85 |
| Share in total corporate loans for thermal power generation (%) | % | 0.68 | 0.57 | 85 |
| Year-on-year decrease in remaining loan prepared for green projects (KfW) | % | 12.34 | 86 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Total balance of loans for precision poverty alleviation | million RMB | 2805 | 9 | |
| Total balance of loans to high energy consumption & heavy pollution industries (RMB100 million) | RMB100 million | 501.8 | 437.45 | 85 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Actualized annual leave days (employees) | days | 330900 | 71 | |
| Actualized annual leave days (employees, % of total) | % | 24 | 71 | |
| Back-up management talent pool for Head Office and branches | persons | 170 | 69 | |
| Employee representatives’ congresses convened | 68 | 71 | ||
| Employees dispatched to the Bank or hired with letters of engagement | 5946 | 4704 | 67 | |
| Employees dispatched to the Bank or hired with letters of engagement change | percent | -20.89% | 67 | |
| Employees under labor contract with the Bank | 47190 | 49916 | 67 | |
| Ethnic-minority employees | Person | 2128 | 2323 | 12, 68 |
| Existing personal online banking subscribers | 23081900 | 86 | ||
| Female employees | Person | 28113 | 29088 | 12, 68 |
| Headcount | Person | 53136 | 54620 | 12, 67 |
| Increase in employee representatives’ congresses | 12 | 71 | ||
| Increase in other leaves (Bank) | % | 9.82 | 71 | |
| Items deliberated at congresses | 170 | 71 | ||
| Male employees | Person | 25023 | 25532 | 12, 67 |
| Male employees change | percent | 2.03% | 67 | |
| Number of Board of Directors meetings | meetings | 11 | 26, 27 | |
| Number of Board of Supervisors meetings | 8 | 26 | ||
| Number of Board of Supervisors meetings held | meetings | 8 | 28 | |
| Number of Board of Supervisors members | persons | 8 | 28 | |
| Number of cash self-service equipment units in operation | units | 3067 | 59 | |
| Number of employees nationwide | 60000 | 10 | ||
| Number of managerial staff members at middle level who participated in post competition | persons | 188 | 69 | |
| Number of managerial staff members at middle level who succeeded in post competition | persons | 46 | 69 | |
| Number of senior management members | persons | 7 | 28 | |
| Overtime hours per capita (Bank) | hours per capita | 56.18 | 71 | |
| Overtime hours per capita (Group) | hours per capita | 53.59 | 71 | |
| Percentage of new outlets in central and western regions | % | 50 | 59 | |
| Pre-tax allowance for independent non-executive directors | RMB annually | 300000 | 26 | |
| Return on average assets (ROAA) | % | 0.9 | 0.76 | 12 |
| Top 15 in the Financial Sector (Best Employers) | ranked | 94 | ||
| Top 50 Best Employers of College Graduates in China | ranked | 94 | ||
| Top Market Influence Award by CFETS | Awarded | 92 | ||
| Total assets | RMB, RMB 100 million | 51222.92 | 59310.5 | 8, 12 |
| Total days of due annual leaves (employees) | days | 1378500 | 71 | |
| Total liabilities | RMB 100 million | 48026.06 | 55465.54 | 12 |
| Trade union membership rate (employees with labor contract) | % | 100 | 71 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Decrease in overtime hours (Bank) | % | -10.41 | 71 | |
| Decrease in overtime hours (Group) | % | -7.91 | 71 | |
| Employees under labor contract with the Bank change | percent | 5.78% | 67 | |
| Headcount change | percent | 2.79% | 67 | |
| Operating income | RMB 100 million | 1451.34 | 1537.81 | 12 |
| Other leaves (Bank) days per capita | days per capita | 4.88 | 71 | |
| Other leaves (Bank) total days | days | 266800 | 71 | |
| Other leaves (marital, personal, sick, funeral) days per capita (Group) | days per capita | 4.75 | 71 | |
| Other leaves (marital, personal, sick, funeral) total days (Group) | days | 275500 | 71 | |
| Threshold for employees required to work overtime before bank approval is needed (as percentage of department headcount) | percent | 20 | 70 | |
| Total overtime hours (Bank) | hours | 3068500 | 71 | |
| Total overtime hours (Group) | hours | 3109700 | 71 | |
| Turnover rate of employees (under labor contracts with the Bank) | % | 5.63 | m5.44 | 12 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Employees injured at work (Bank) | 41 | 71 | |
| Increase in employees injured at work | 19 | 71 |
Lost days due to work injury.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Working time lost due to injuries at work | days | 2953.5 | 71 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Increase in person-times of employees participating in physical check-ups over previous year | person-times | 5200 | 69 |
| Number of employees participating in health-related training courses and lectures | employees | 5700 | 69 |
| Number of person-times of employees voluntarily participating in physical check-ups | person-times | 51500 | 69 |
| Total rectification completed | percent | 92.2% | 32 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Number of Party members who learned the knowledge of Party building | 285000 | 46 | ||
| Number of applicants trained in information management system of CSR reporting | applicants | 1500 | 23 | |
| Number of health-related training courses and lectures organized | courses and lectures | 200 | 69 | |
| Number of innovation projects approved at HO level | 11 | 61 | ||
| Number of leading cadres of Party members who took part in Party lecture activity | 1500 | 46 | ||
| Number of managers trained in information management system of CSR reporting | managers | 158 | 23 | |
| Number of video meetings and trainings held | meetings | 4323 | 87 | |
| Number of video meetings and trainings held at Head Office level | meetings | 378 | 87 | |
| Number of video meetings and trainings held at branch level | meetings | 3945 | 87 | |
| Total training attendance | person-time | 522628 | 674035 | 72 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Total hours of Party building knowledge learned by Party members | hours | 533000 | 46 | |
| Total training input | RMB 10 thousand, RMB10000 | 8607.03 | 9181.16 | 12, 72 |
| Training courses per capita | person-time | 9.84 | 12.34 | 72 |
| Training input per capita | RMB | 1619.81 | 1680.92 | 72 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Balance of loans for precise poverty alleviation | billion RMB | 2.8 | 6 | |
| Balance of loans to micro and small enterprises | RMB100 million | 4419.89 | 4788.61 | 44 |
| Balance of loans to micro enterprises | RMB100 million | 629.06 | 842.8 | 44 |
| Balance of loans to small enterprises | RMB100 million | 3105.54 | 3213.79 | 44 |
| Balance of loans to thermal power generation (RMB100 million) | RMB100 million | 116.37 | 94.26 | 85 |
| Balance of loans to thermal power generation industry | RMB billion | 9.43 | 86 | |
| Balance of loans to two-high industries | RMB billion | 43.75 | 86 | |
| Loan balance to construction | RMB100 million | 1011.88 | 885.56 | 42 |
| Loan balance to leasing and commercial services | RMB100 million | 1461.15 | 1778.07 | 42 |
| Loan balance to manufacturing industry | RMB100 million | 4032.85 | 3721.52 | 42 |
| Loan balance to micro and small enterprises | RMB100 million | 4878.861 | 43 | |
| Loan balance to others | RMB100 million | 1716.15 | 1874.34 | 42 |
| Loan balance to production and supply of power, gas and water | RMB100 million | 490.86 | 447.43 | 42 |
| Loan balance to public and social organizations | RMB100 million | 208.35 | 194.12 | 42 |
| Loan balance to real estate development | RMB100 million | 2248.73 | 2515.64 | 42 |
| Loan balance to transportation, warehousing and postal service | RMB100 million | 1444.53 | 1576.66 | 42 |
| Loan balance to water conservancy, environment and public utility management | RMB100 million | 1207.04 | 1373.65 | 42 |
| Loan balance to wholesale and retail | RMB100 million | 2454.19 | 2231.18 | 42 |
| Loan balance, Central region | RMB100 million | 3488.82 | 3743.58 | 43 |
| Loan balance, Eastern region | RMB100 million | 15744.08 | 18065.36 | 43 |
| Loan balance, Northeastern region | RMB100 million | 1010.4 | 1064.82 | 43 |
| Loan balance, Western region | RMB100 million | 3402.26 | 3791.92 | 43 |
| NPL ratio | % | 1.43 | 1.69 | 8, 12 |
| Number of business outlets | outlets | 1424 | 59 | |
| Number of courier pieces delivered in logistics | pieces | 1276200 | 89 | |
| Number of new business outlets | outlets | 71 | 59 | |
| Number of new outlets in administrative regions at or above municipal level | outlets | 12 | 59 | |
| Number of new outlets in central and western regions | outlets | 6 | 59 | |
| Number of new outlets set up in Xi’an, Lanzhou, Xining, Chongqing, Guangzhou, Fuzhou and Haikou | 760 | 34 | ||
| Number of outlets in China | 1424 | 8 | ||
| Number of outlets in Mainland China | 1424 | 10 | ||
| Number of self-service equipment units in operation | units | 10029 | 59 | |
| Number of suppliers with cooperation relationship in China mainland | 24 | 66 | ||
| Outlets | In number | 1353 | 1424 | 12 |
| Proportion of Belt and Road Fund investment in ASEAN countries | 40% | 34 | ||
| Proportion of Belt and Road Fund investment in China | 20% | 34 | ||
| Proportion of Belt and Road Fund investment in other overseas projects | 40% | 34 | ||
| Proportion of outlets in Xi’an, Lanzhou, Xining, Chongqing, Guangzhou, Fuzhou and Haikou | 54% | 34 | ||
| Share of loans to construction | % | 6.22 | 5.34 | 42 |
| Share of loans to leasing and commercial services | % | 8.98 | 10.71 | 42 |
| Share of loans to manufacturing industry | % | 24.78 | 22.42 | 42 |
| Share of loans to others | % | 10.54 | 11.29 | 42 |
| Share of loans to production and supply of power, gas and water | % | 3.02 | 2.7 | 42 |
| Share of loans to public and social organizations | % | 1.28 | 1.17 | 42 |
| Share of loans to real estate development | % | 13.82 | 15.16 | 42 |
| Share of loans to transportation, warehousing and postal service | % | 8.88 | 9.5 | 42 |
| Share of loans to two-high industries in total corporate loans decrease | percentage points | 28 | 86 | |
| Share of loans to water conservancy, environment and public utility management | % | 7.42 | 8.28 | 42 |
| Share of loans to wholesale and retail | % | 15.08 | 13.44 | 42 |
| Total loan balance | RMB100 million | 23645.56 | 26665.68 | 43 |
| Weight of couriers delivered in logistics | kilograms | 956200 | 89 | |
| Year-on-year increase in balance of loans to green credit projects | % | 7.52 | 84 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Comprehensive credit line offered to environment-friendly enterprise | RMB | 200000000 | 39 |
| Green credit in Panyu bus project | RMB million | 20 | 86 |
| Green credit leasing balance | billion RMB | 12.526 | 83 |
| Green credit leasing balance as percentage of total | % | 36.61 | 83 |
| Loan balance for financial poverty alleviation | billion RMB | 2.805 | 74 |
| Number of industries covered in supplier investigations | industries | 7 | 23 |
| Number of key suppliers investigated in field investigations | suppliers | 33 | 23 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Number of major cities covered in supplier investigations | cities | 9 | 23 | |
| Total share in total corporate loans for high energy consumption & heavy pollution industries (%) | % | 2.92 | 2.64 | 85 |
| Year-on-year decrease in balance of loans to steel and iron industry | % | 1.41 | 86 | |
| Year-on-year decrease in balance of loans to thermal power generation industry (absolute) | RMB billion | 2.21 | 86 | |
| Year-on-year decrease in balance of loans to thermal power generation industry (relative) | % | 19 | 86 | |
| Year-on-year decrease in balance of loans to two-high industries | % | 12.82 | 86 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Total scale of China CITIC Bank (Hong Kong) Belt and Road Fund | million USD | 500 | 34 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of counterfeit RMB banknotes confiscated | banknotes | 20661 | 48 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Annual number of credit card account statements | statements | 161000000 | 90 | |
| Consignments quantity of balance of payments (accumulative) | billion USD | 212.44 | 37 | |
| Courier pieces delivered per capita | pieces per capita | 23.14 | 89 | |
| Courier weight delivered per capita | kilograms per capita | 17.51 | 89 | |
| Customer number of personal Internet banking (10000 accounts) | 10000 accounts | 1803.19 | 2308.19 | 87 |
| Customer number of personal mobile banking (account) | account | 1272.73 | 1958.48 | 87 |
| Degree of customer satisfaction of complaint processing | % | 97.76 | 57 | |
| Direct benefits from wealth management products | RMB | 38071000000 | 8 | |
| Hardcopy-to-e-statement substitution rate | % | 79.54 | 13, 90 | |
| Increase in degree of customer satisfaction of complaint processing | % | 0.19 | 57 | |
| Increase in number of customer complaints received via customer service telephone system | % | 5.96 | 57 | |
| Increase in percentage of customer satisfaction | % | 0.13 | 57 | |
| Increase in person-time staff paid in internal network | 34.06% | 21 | ||
| Market share of outlets in China | % | 5.25 | 8 | |
| New personal online banking subscribers | 5050900 | 86 | ||
| Number of credit card account statements in hardcopy | statements | 32860000 | 90 | |
| Number of customer complaints received via customer service telephone system | 83479 | 57 | ||
| Number of person-times the story compilation unit’s performance was watched on site and via video | person-times | 8000 | 16 | |
| Number of phone calls concerning customer satisfaction survey through auto-call inquiry | 819184 | 57 | ||
| Number of pieces of comments and suggestions summarized by Youth League Committee of the Head Office after symposium | pieces | 23 | 70 | |
| Number of transaction banking customers | 337200 | 60 | ||
| Number of transactions (transaction banking) | million | 52.2241 | 60 | |
| Opinions proposed on rectification | opinions | 2000 | 32 | |
| Percentage increase in business outlets | % | 5 | 59 | |
| Percentage of customer satisfaction | % | 98.17 | 57 | |
| Person-time customers served | million person-time | 4.85 | 21 | |
| Person-time employees providing professional financial services | person-time | 93700 | 21 | |
| Person-time staff paid in internal network | million person-time | 24.13 | 21 | |
| Self-service terminals | In number | 11044 | 10029 | 12 |
| Total number of personal mobile banking customers | 19584800 | 86 | ||
| Transaction number of corporate Internet banking (10000 transactions) | 10000 transactions | 4812.05 | 5222.41 | 87 |
| Transaction value of corporate internet banking (e channels) | RMB 100 million | 560718.37 | 661236.6 | 12 |
| Transaction value of personal internet banking | RMB 100 million | 114805.56 | 114705.39 | 12 |
| Value of handicrafts sold at Charity Corner, Zijin Sub-branch, Chengdu | RMB | 111200 | 78 | |
| Volume of transactions (transaction banking) | trillion RMB | 66.12 | 60 | |
| Year-on-year increase in new personal online banking subscribers | % | 28 | 86 | |
| Year-on-year increase in number of transaction banking customers | 13.90% | 60 | ||
| Year-on-year increase in number of transactions (transaction banking) | 8.52% | 60 | ||
| Year-on-year increase in personal mobile banking customers | % | 53.87 | 86 | |
| Year-on-year increase in personal mobile banking transactions | % | 138.56 | 86 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| 2015 Excellent Institution by Quality of Data in Personal Credit Management System by Credit Reference Center of the People's Bank of China | Awarded | 92 | ||
| 2016 Award of Outstanding Contributions to Standard Service Delivery in China’s Financial Sector | received | 94 | ||
| 2016 ECI Annual Business Innovation Institution Award by IECIA | Awarded | 92 | ||
| 2016 ECI Awards Golden Prize in Product Innovation by IECIA | Awarded | 92 | ||
| 2016 Most Innovative Internet-based Credit Card Award | won | 94 | ||
| Best Asset Custodian Bank | recognized | 94 | ||
| Money Market Innovation Award by CFETS | Awarded | 92 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Best Backend Support Market Maker Award by CFETS | Awarded | 92 | ||
| Best Bank of the Year in Brand Building | recognized | 94 | ||
| Best Commercial Bank of the Year in Communication | honored | 94 | ||
| Best Derivative Trading Award by CFETS | Awarded | 92 | ||
| Number of branches with corporate culture fonts and posters | 38 | 16 | ||
| Second prizes won in 2015 Award of Banking Scientific and Technological Development | prizes | 2 | 93 | |
| Total number of account statements | 10000 envelopes | 12067 | 16058 | 12 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Amount of personal mobile banking transactions | RMB million | 2721313.52 | 86 |
| Cross-border RMB consignments quantity (accumulative) | billion RMB | 289.69 | 37 |
| Dual-currency deposits products transaction amount | million RMB | 456 | 62 |
| Number of annual shareholders’ general meetings convened | 1 | 26 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Amount of customer funds recovered from fraud (Kunming sub-branch case) | RMB | 200000 | 50 | |
| Capital adequacy ratio | % | 11.87 | 11.98 | 8, 12 |
| Face value per preferred share | RMB per share | 100 | 26 | |
| Increase in number of counterfeit RMB banknotes confiscated compared with previous year | 21% | 48 | ||
| Increase in total amount of counterfeit RMB banknotes confiscated compared with previous year | 19.40% | 48 | ||
| Interbank CDs Outstanding Contribution Award by CFETS | Awarded | 92 | ||
| Interim announcements published in Shanghai Stock Exchange (SHSE) and Hong Kong Stock Exchange (HKEx) | 129 | 21 | ||
| Most Improved Retail Bank in China by The Asian Banker | Awarded | 92 | ||
| Number of Board of Directors votes by correspondence | 5 | 26 | ||
| Number of preferred shares issued | shares | 350000000 | 26 | |
| Number of proposals deliberated by Board of Supervisors | proposals | 18 | 28 | |
| Provision coverage ratio | % | 167.81 | 155.5 | 8, 12 |
| Total amount of counterfeit RMB banknotes confiscated | RMB | 1484708.5 | 48 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Adoption rate of proposed opinions | percent | 96% | 32 |
| Best Compliance Award | received | 94 | |
| Best Risk Control Award | received | 94 | |
| Compliance reviews finished | reviews | 760 | 32 |
| GYROSCOPE evaluation system ranking among commercial banks (China Banking Association) | rank | 5 | 94 |
| Increase in audit projects | percent | 50% | 32 |
| Number of A shareholders class meetings convened | 1 | 26 | |
| Number of Audit and Related Party Transactions Control Committee meetings | meetings | 11 | 27 |
| Number of H shareholders class meetings convened | 1 | 26 | |
| Number of Nomination and Remuneration Committee meetings | meetings | 8 | 27 |
| Number of Risk Management Committee meetings | meetings | 3 | 27 |
| Number of Strategic Development Committee meetings | meetings | 6 | 27 |
| Number of characters in primary reports from Hohhot Branch activity | characters | 30000 | 22 |
| Number of major management tools of operational risk applied | 3 | 30 | |
| Number of major risk management issues reviewed by Risk Internal Control Committee | 45 | 30 | |
| Number of proposals deliberated and adopted by Board of Directors | proposals | 88 | 27 |
| Number of regular on-site Board of Directors meetings | 6 | 26 | |
| Number of reports listened to by Board of Directors | reports | 16 | 27 |
| Number of reprinted reports triggered by Hohhot Branch activity | 142 | 22 | |
| Number of specialized committee meetings under the two boards | 33 | 26 | |
| Number of temporary shareholders’ general meetings convened | 1 | 26 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of participants in bank-wide anti-money laundering training | participants | 2000 | 48 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Awards for Category-1 findings in 2016 Research Program on IT-related Risk Management in the Banking Sector from CBRC | award | 1 | 93 | |
| Awards for Category-4 findings in 2016 Research Program on IT-related Risk Management in the Banking Sector from CBRC | awards | 2 | 93 | |
| Bank with Best Customer Relationships in China by The Asian Banker | Awarded | 92 | ||
| Bank-wide or regional marketing events organized | events | 8850 | 21 | |
| Basic earnings per share | RMB Yuan | 0.88 | 0.85 | 12 |
| Belt and Road fund size | billion RMB | 74 | 6 | |
| Best CSR Practice Award | won | 94 | ||
| Best Forex Transaction Award by CFETS | Awarded | 92 | ||
| Best Innovation Award | received | 94 | ||
| Best Market Maker Award by CFETS | Awarded | 92 | ||
| Best Mobile Banking Experience Award | won | 94 | ||
| Best Mobile Financial Platform Award | received | 94 | ||
| Best Social Responsibility Award | received | 94 | ||
| Best Spot Trade Award by CFETS | Awarded | 92 | ||
| Best Standard Forex Swap Market Maker Award by CFETS | Awarded | 92 | ||
| Best Wealth Management Capacity Award | received | 94 | ||
| Chinese Financial Brands Bauhinia Award | won | 94 | ||
| Coverage of corporate culture fonts and posters on the office wall of the Bank’s 38 branches | over 80% | 16 | ||
| Credible Financial Service Provider for International Students (China Daily, 2016 Top Players in China’s English Training Industry by Value) | honored | 94 | ||
| Decrease in social contribution per share | RMB/share | -0.05 | 74 | |
| Decrease in social contribution per share (percentage) | -1.21% | 74 | ||
| Donation for poverty alleviation work in Xaitongmoin County, Tibet Autonomous Region | million RMB | 4 | 76 | |
| Employee participation in volunteer activities | person times | 4600 | 9 | |
| Excellent Private Banking Brand Award | won | 94 | ||
| Exemplary Organization in Building Corporate Culture in the Chinese Financial System | honored | 94 | ||
| First prizes won in 2015 Award of Banking Scientific and Technological Development | prize | 1 | 93 | |
| Funds for fixed-point poverty alleviation projects | million RMB | 7 | 74 | |
| Golden Joint-stock Commercial Bank of the Year | recognized | 94 | ||
| Increase in congress participants | % | 29 | 71 | |
| Loans granted for precision poverty alleviation | loans | 2598 | 9 | |
| Number of CSR indicators reported online by institutions under the Group | indicators | 780 | 23 | |
| Number of central mainstream media organized to interview grass-roots institutions | 19 | 22 | ||
| Number of corporate culture fonts and posters posted on office walls | 5000 | 16 | ||
| Number of financial poverty alleviation loans issued | loans | 2598 | 74 | |
| Number of internal Party education guidance materials distributed in 14 categories across the Bank | 110000 | 46 | ||
| Number of outlets playing rolling advertisement of social responsibility report | 1500 | 22 | ||
| Number of outlets selected as Top 100 Demonstration Institutions of Civilized and Standard Services of the Chinese Banking Sector | outlets | 47 | 64 | |
| Number of primary and in-depth reports triggered by Hohhot Branch activity | 18 | 22 | ||
| Number of promotional videos of Series Stories of Advanced Individuals made | 20 | 16 | ||
| Number of seasons of 'China CITIC Bank • Our Stories' activities organized | 2 | 16 | ||
| Number of sessions of Leaders' Open Day carried out at Head Office | sessions | 4 | 70 | |
| Number of staff attending 'China CITIC Bank • Our Stories' promotion | 50 | 16 | ||
| Number of stories promoted in 'China CITIC Bank • Our Stories' activities | 12 | 16 | ||
| Number of undergraduate students sponsored by CITIC Bank aids in Xaitongmoin County | 157 | 76 | ||
| Online watching rate for 'China CITIC Bank • Our Stories' activities | 91.79% | 16 | ||
| Participants in congresses | 5600 | 71 | ||
| Projects of fixed-point poverty alleviation implemented | projects | 3 | 74 | |
| Remaining loan prepared for green projects (KfW) | EUR million | 29.31 | 86 | |
| Support for impoverished students | million RMB | 1.79 | 74 | |
| Third prizes won in 2015 Award of Banking Scientific and Technological Development | prizes | 2 | 93 | |
| Total blood donated by Haikou Branch volunteers | ml | 13050 | 81 | |
| Voluntary participants | Person-time | Around 1330 | Around 4600 | 12 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Books donated by Risk Management Department of the Head Office to Yanjing Little Swan Public Welfare School for Migrant Workers’ Children, Changping District, Beijing | books | 248 | 80 | |
| Completion rate of CITIC Bank Canals by end of 2016 | 80% | 76 | ||
| Direct income to purchasers from wealth management products | billion RMB | 38.071 | 21 | |
| Donations by employees | RMB | 3022400 | 9 | |
| Donations by employees year-on-year increase | 157.93% | 9 | ||
| Donations for poverty alleviation | million RMB | 7 | 6 | |
| Employee donations (RMB) | RMB | 3022400 | 74 | |
| Finance leases provided by CITIC Financial Leasing Co., Ltd. to three power plants | RMB million | 560 | 40 | |
| Funds used as education aids in Xaitongmoin County, Tibet Autonomous Region | million RMB | 1 | 76 | |
| Funds used to construct five CITIC Bank Canals in Xaitongmoin County, Tibet Autonomous Region | million RMB | 3 | 76 | |
| Group’s social contribution per share | RMB | 4.07 | 9 | |
| Increase in employee donations | 157.93% | 74 | ||
| Lump-sum fund granted to junior college student who passed PE exam of inland Tibetan Class | RMB | 3000 | 76 | |
| Lump-sum fund granted to student who passed PE exam of inland Tibetan Class | RMB | 4000 | 76 | |
| Lump-sum fund granted to undergraduate student who passed PE exam of inland Tibetan Class | RMB | 3500 | 76 | |
| Monetary donation by Risk Management Department of the Head Office to Yanjing Little Swan Public Welfare School for Migrant Workers’ Children, Changping District, Beijing | RMB | 6300 | 80 | |
| Number of Haikou Branch volunteers who donated blood | persons | 50 | 81 | |
| Number of books donated by Wuhan Branch to Danapu Township Primary School | books | 4000 | 76 | |
| Number of employee volunteer activities organized | activities | 135 | 79 | |
| Number of employees involved as volunteers from Risk Management Department of the Head Office in Yanjing Little Swan Public Welfare School activities | employees | 16 | 80 | |
| Number of impoverished students supported | students | 660 | 74 | |
| Number of junior college students sponsored by CITIC Bank aids in Xaitongmoin County | 79 | 76 | ||
| Number of person-times of employee volunteers involved in voluntary activities | person-times | 4600 | 79 | |
| Number of primary and middle school students sponsored by CITIC Bank aids in Xaitongmoin County | 45 | 76 | ||
| Number of relocated outlets | outlets | 24 | 59 | |
| Number of volunteers from Haikou Branch participating in blood donation activity | persons | 80 | 81 | |
| Outgoing donations | RMB | 228538300 | 9 | |
| Outgoing donations year-on-year increase | 46.58% | 9 | ||
| Return on weighted average equity | % | 14.55 | 12.58 | 12 |
| Social contribution per share | RMB/share | 4.07 | 74 | |
| Taxes paid | RMB 100 million | 247.99 | 259.52 | 12 |
| Total corporate loans | RMB100 million | 16275.73 | 16598.17 | 42 |
| Total corporate loans share | % | 100 | 100 | 42 |
| Total donation for poverty alleviation in Xaitongmoin County, Zaoyuhe Village, Rushu Village, Poli Village, Dangchang County, Tongshu Village | million RMB | 7 | 76 | |
| Total donations | RMB 10 thousand | 1559.11 | 2285.33 | 12 |
| Total donations (HKD) | million HKD | 8.1478 | 74 | |
| Total donations (RMB equivalent) | million RMB | 22.8533 | 74 | |
| Total donations (RMB) | million RMB | 15.5651 | 74 | |
| Total funds raised from preferred shares issuance | RMB | 35000000000 | 26 | |
| Value of books donated by Wuhan Branch to Danapu Township Primary School | RMB | 100000 | 76 | |
| Value of social contribution per share | RMB Yuan | 4.12 | 4.07 | 12 |
| Voluntary activities | In number | 57 | 144 | 12 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| GHG Emissions from Purchased Electricity | tons | 182100 |
| Mobile Combustion Emissions | tons | 5449.52 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | tons | 628 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Hazardous Waste (Used Batteries) | items | 46200 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | items | 12500 |
| Paper Waste | tons | 166.32 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tons | 4010.3 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 50.4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Gasoline Consumption | liters | 2293800 | |
| Percentage of Renewable Energy Consumption | % | 36 | |
| Total Electricity Consumption Intensity (By Employee) | kWh | 4689 | 4776.08 |
| Total Indirect Energy Consumption | kWh | 26086950 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Municipal Water Consumption | tons | 2116000 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | MWh | 1314.9 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Packaging Material Consumption (Paper) | tons | 2560 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Investment in Climate Change Management | RMB100 million | 501.8 | 437.45 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | 36656 | 39398 | |
| Number of Below Junior College Employees | 1779 | 504 | |
| Number of Employees Aged 30-50 | 23168 | 25715 | |
| Number of Employees Aged Above 50 | 1554 | 1721 | |
| Number of Employees Aged Below 30 | 28414 | 27184 | |
| Number of Female Employees | Person | 28113 | 29088 |
| Number of Junior College Employees | 5109 | 5079 | |
| Number of Male Employees | Person | 25023 | 25532 |
| Number of Senior Management Employees | persons | 7 | 7 |
| Number of Total Employees | Person | 53136 | 54620 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Turnover Rate of Total Employees | % | 5.63 | 5.44 |
Lost days due to work injury.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2953.5 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Health Check Coverage for Employees | person-times | 51500 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Training Hours | hours | 533000 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Suppliers in Mainland China | 24 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | cities | 9 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Complaint Growth Rate | % | 5.96 |
| Satisfaction Rate of Customer Complaint Handling | % | 97.76 |
| Total Number of Customer Complaints | 83479 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | participants | 2000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Investment in Education Donation | million RMB | 100000 |
| Investment in Targeted Poverty Alleviation | million RMB | 7 |
| Number of Employees Participating in Volunteer Activities | employees | 80 |
| Number of Participations in Volunteer Activities | person-times | 4600 |
| Number of Volunteer Activities Sessions | activities | 135 |
| Total Cash Donations | RMB | 228538300 |
| Total Public Welfare Donations | million RMB | 22.8533 |