Sustainability Report 2015
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Air Quality - Total nitrogen oxides (NOx) output per unit of town gas (Hong Kong) | kg/TJ | 3.84 | 31 | ||||
| Air Quality - Total sulphur oxides (SOx) output per unit of town gas (Hong Kong) | kg/TJ | 0.02 | 31 | ||||
| Nitrogen oxides (NOx) - Daily average in kg | kg | 356 | 318 | 353 | 310 | 292 | 86 |
| Nitrogen oxides (NOx) - Daily average in kg per million MJ of town gas | kg per million MJ of town gas | 4.65 | 4.2 | 4.59 | 4.02 | 3.84 | 86 |
| Sulphur oxides (SOx) - Daily average in kg | kg | 1.5 | 1.5 | 1.2 | 1.4 | 1.3 | 86 |
| Sulphur oxides (SOx) - Daily average in kg per million MJ of town gas | kg per million MJ of town gas | 0.02 | 0.02 | 0.02 | 0.02 | 0.02 | 86 |
| Water Quality - Total wastewater output per unit of town gas (Hong Kong) | m3/TJ | 3.77 | 31 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2005 | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| CO2 Emissions per Unit of Town Gas | kg | 0.78 | 0.605 | 42 | ||||
| CO2 reduction equivalent to electricity saved (Towngas Headquarters and Ma Tau Kok office) | Tonnes | 2963 | 2981 | 3376 | 3613 | 3803 | 85 | |
| Carbon dioxide (CO2) - Daily average in metric tonnes | metric tonnes | 913 | 904 | 931 | 904 | 898 | 86 | |
| Carbon dioxide (CO2) - Daily average in metric tonnes per million MJ of town gas | metric tonnes per million MJ of town gas | 11.91 | 11.92 | 12.09 | 11.7 | 11.82 | 86 | |
| Carbon intensity (Hong Kong Operations) | kg per unit of town gas | 0.605 | 10 | |||||
| Greenhouse Gas (GHG) Emissions from major gas production equipment (Hong Kong) | tonnes CO2 equivalent | 357845 | 31 | |||||
| Greenhouse gases (production equipment) - Tonnes in terms of CO2 equivalent | tonnes CO2 equivalent | 362307 | 360634 | 365981 | 358582 | 357845 | 86 | |
| Reduction in carbon intensity (Hong Kong Operations) | 22% | 10 | ||||||
| Scope 1 - Direct GHG Emissions (tonnes-CO2e) | tonnes-CO2e | 331466 | 329731 | 42 | ||||
| Scope 2 - Energy-related Indirect GHG Emissions (tonnes-CO2e) | tonnes-CO2e | 27116 | 28114 | 42 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Chemical Waste output per unit of town gas (Hong Kong) | kg/TJ | 0.64 | 31 | ||||
| Chemical waste generated (daily average in kg, kg per million MJ of town gas) | kg (kg per million MJ of town gas) | 51 (0.67) | 93 (1.23) | 150 (1.94) | 83 (1.07) | 49 (0.64) | 87 |
| Non-hazardous waste landfilled - Tonnes | tonnes | N/A | N/A | 126.7 | 129.5 | 123.6 | 86 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Non-hazardous waste recycled - Tonnes | tonnes | N/A | N/A | N/A | N/A | 210 | 86 |
| PE pipe recycled | Tonnes | 27 | 10.7 | 12.6 | 17.8 | 23.6 | 87 |
| Scrap metal recycled – from construction and maintenance of plant and pipelines | Tonnes | 11 | 35 | 28 | 23 | 77 | 87 |
| Scrap metal recycled – old gas appliances | Tonnes | 840 | 926 | 1278 | 1229 | 1265 | 87 |
| Spent catalyst collected for metal recovery | Tonnes | 41.1 | 35.3 | 39.7 | 23.6 | 11.7 | 87 |
| Volume and disposal of formation or produced water (Hong Kong operations) | In 2015, our Hong Kong operations did not involve formation or produced water. | 96 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | Report Pages |
|---|---|---|---|
| CO2 emissions prevented by Carbon Reduction Competition (Mainland Operations) | tonnes | 29100 | 11 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Amount of drilling waste (drill mud and cuttings) and strategies for treatment and disposal (Hong Kong operations) | In 2015, our Hong Kong operations did not involve drilling waste. | 96 | |||||
| Metal chemical drums reused | Number | 216 | 318 | 90 | 15 | 18 | 87 |
| Plastic chemical drums reused | Number | 1064 | 969 | 914 | 1030 | 1927 | 87 |
| Spent lube oil recycled | Tonnes | 16.1 | 25.3 | 46.7 | 25.2 | 13.2 | 87 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Diesel consumption by Vehicle Fleet | GJ | N/A | 5718 | 7003 | 8144 | 9420 | 84 |
| Electricity consumption at Towngas Headquarters | GJ, kWh | 24626 | 24889 | 22934 | 21696 | 5910181 | 45, 84 |
| Installed Capacity | thousand m³ per hour | 511 | 511 | 525 | 17 | ||
| Installed capacity (town gas production in Hong Kong) | Thousands of cubic metres per hour | 511 | 511 | 511 | 511 | 525 | 80 |
| Landfill gas utilisation as heating fuel in gas production (from NENT SNG) | GJ | 671272 | 639480 | 477459 | 492844 | 519160 | 85 |
| Landfill gas utilisation as heating fuel in gas production (from Shuen Wan) | GJ | 44011 | 41912 | 41942 | 34945 | 31766 | 85 |
| Landfill gas utilised as heating fuel in gas production (Hong Kong Operations) | m3 | 17783221 | 10 | ||||
| Length of Gas Network | km | 3520 | 3545 | 3573 | 17 | ||
| Maximum Daily Demand | thousand m³ | 6283 | 6571 | 6172 | 17 | ||
| Maximum daily demand | Thousands of cubic metres | 6742 | 6403 | 6283 | 6571 | 6172 | 80 |
| Pipeline network length (Hong Kong Operations) | km | over 3500 | 17 | ||||
| Town gas consumption at Towngas Headquarters | GJ | 4058 | 4135 | 1586 | 1353 | 1477 | 84 |
| Uninterrupted gas supply (over 99.99%) | % | 99.992% | 75 | ||||
| Unleaded petrol consumption by Vehicle Fleet | GJ | N/A | 19418 | 17569 | 17254 | 15662 | 84 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Rainwater harvested and treated at Tai Po gas production plant | cubic metres | 3663 | 43 | ||||
| Total wastewater discharged - Daily average in cubic metres | cubic metres | 447 | 435 | 323 | 307 | 287 | 86 |
| Total wastewater discharged - Daily average in cubic metres per million MJ of town gas | cubic metres per million MJ of town gas | 5.84 | 5.74 | 4.2 | 3.97 | 3.77 | 86 |
| Treated wastewater discharged to marine water bodies - Daily average in cubic metres | cubic metres | N/A | N/A | N/A | N/A | 47 | 86 |
| Wastewater discharge at Tai Po Gas Production Plant | cubic metres per million MJ of town gas | 5.84 | 5.74 | 4.2 | 3.97 | 3.77 | 43 |
| Wastewater discharged to sewage - Daily average in cubic metres | cubic metres | N/A | N/A | N/A | N/A | 239 | 86 |
| Water consumption at Towngas Headquarters | Cubic metres | 14033 | 13470 | 14006 | 16735 | 15791 | 84 |
| Water saved by reverse osmosis water treatment facility at Tai Po gas production plant compared to previous facility | cubic metres | 112159 | 43 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Electricity saved (Towngas Headquarters and Ma Tau Kok office) | GJ | 15243 | 15316 | 17396 | 18581 | 19557 | 85 |
| Grid electricity saved through PV panels | GJ | 312 | 311 | 312 | 313 | 312 | 85 |
| Naphtha saved (Gas production) | GJ | 671272 | 639480 | 477459 | 492844 | 519160 | 85 |
| Naphtha saved by landfill gas utilisation (Hong Kong Operations) | tonnes | 10800 | 10 | ||||
| Town gas saved (Gas production) | GJ | 44011 | 41912 | 41942 | 34945 | 31766 | 85 |
| Water saved (gas production) | Cubic metres | 177463 | 218887 | 230288 | 223174 | 213766 | 85 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Amount of raw water collected by the rainwater harvesting system (Tai Po Plant) | Cubic metres | N/A | N/A | N/A | N/A | 3663 | 85 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Estimated packaging material use - Carton | Tonnes | N/A | N/A | 798 | 824 | 866 | 84 |
| Estimated packaging material use - Plastic | Tonnes | N/A | N/A | 1 | 1 | 1 | 84 |
| Estimated packaging material use - Wood | Tonnes | N/A | N/A | 23 | 24 | 25 | 84 |
| Gas appliances polyfoam packaging materials avoided | Tonnes | 2.19 | 1.52 | 1.31 | 1.29 | 1.56 | 87 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer base (Hong Kong Operations) | million accounts | 1.84 | 17 | ||||
| Employees as at 31 December (Hong Kong gas business only) | Number | 1938 | 1943 | 1966 | 1972 | 1999 | 82 |
| Employees as at 31 December (all Hong Kong staff) | Number | 2239 | 2266 | 2310 | 2331 | 2380 | 82 |
| Employees as at 31 December (mainland China) | Number | 35570 | 39142 | 42294 | 44257 | 45292 | 82 |
| Female employees age 30-39 | Number | N/A | N/A | 21 | 15 | 23 | 83 |
| Female employees age 40-49 | Number | N/A | N/A | 3 | 5 | 8 | 83 |
| Female employees age 50-59 | Number | N/A | N/A | 5 | 3 | 1 | 83 |
| Female employees age 60+ | Number | N/A | N/A | 1 | 1 | 1 | 83 |
| Female employees under 30 | Number | N/A | N/A | 33 | 19 | 25 | 83 |
| G4-EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation | all standard entry level wages fulfilled the regulatory requirement | 93 | |||||
| Manpower costs | HK$ million | 1700 | 2013 | 2282 | 2706 | 2844 | 80 |
| New Recruitment Male 30-39 | Number | N/A | N/A | 26 | 44 | 45 | 82 |
| New Recruitment Male 40-49 | Number | N/A | N/A | 12 | 24 | 21 | 82 |
| New Recruitment Male 50-59 | Number | N/A | N/A | 17 | 19 | 14 | 82 |
| New Recruitment Male 60+ | Number | N/A | N/A | 1 | 1 | 2 | 82 |
| New Recruitment Male <30 | Number | N/A | N/A | 57 | 55 | 63 | 82 |
| Ratio of male to female in Hong Kong – Employees | Number | 4:1 | 3.8:1 | 3.7:1 | 3.8:1 | 3.8:1 | 82 |
| Ratio of male to female in Hong Kong – Senior Managers | Number | 4.5:1 | 3.8:1 | 3.9:1 | 3.9:1 | 4.1:1 | 82 |
| Total female employees | Number | N/A | N/A | 176 | 186 | 203 | 83 |
| Workforce by Age Group and Gender (Female, 30-39, Hong Kong) | 100 | 68 | |||||
| Workforce by Age Group and Gender (Female, 40-49, Hong Kong) | 150 | 68 | |||||
| Workforce by Age Group and Gender (Female, 50-59, Hong Kong) | 200 | 68 | |||||
| Workforce by Age Group and Gender (Female, 60+, Hong Kong) | 50 | 68 | |||||
| Workforce by Age Group and Gender (Female, <30, Hong Kong) | 50 | 68 | |||||
| Workforce by Age Group and Gender (Male, 30-39, Hong Kong) | 300 | 68 | |||||
| Workforce by Age Group and Gender (Male, 40-49, Hong Kong) | 500 | 68 | |||||
| Workforce by Age Group and Gender (Male, 50-59, Hong Kong) | 700 | 68 | |||||
| Workforce by Age Group and Gender (Male, 60+, Hong Kong) | 150 | 68 | |||||
| Workforce by Age Group and Gender (Male, <30, Hong Kong) | 200 | 68 | |||||
| Workforce by Contract Type and Gender (Female, Contract, Hong Kong) | 10 | 68 | |||||
| Workforce by Contract Type and Gender (Female, Permanent, Hong Kong) | 400 | 68 | |||||
| Workforce by Contract Type and Gender (Male, Contract, Hong Kong) | 50 | 68 | |||||
| Workforce by Contract Type and Gender (Male, Permanent, Hong Kong) | 2000 | 68 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average turnover of workforce (Hong Kong gas business only) | % | 4.6 | 4.6 | 5.1 | 6.4 | 4.8 | 82 |
| Average turnover of workforce (all Hong Kong staff) | % | 6 | 5.5 | 5.9 | 7.4 | 5.8 | 82 |
| Average turnover of workforce (mainland China) | % | N/A | N/A | N/A | N/A | 3.2 | 82 |
| Employee Turnover Rate by Age Group (30-39, Hong Kong) | % | 8 | 68 | ||||
| Employee Turnover Rate by Age Group (40-49, Hong Kong) | % | 2 | 68 | ||||
| Employee Turnover Rate by Age Group (50-59, Hong Kong) | % | 2 | 68 | ||||
| Employee Turnover Rate by Age Group (60+, Hong Kong) | % | 3 | 68 | ||||
| Employee Turnover Rate by Age Group (<30, Hong Kong) | % | 21 | 68 | ||||
| Employee Turnover Rate by Gender (Female, Hong Kong) | % | 5 | 68 | ||||
| Employee Turnover Rate by Gender (Male, Hong Kong) | % | 10 | 68 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Accident Frequency Rate (Hong Kong) | per 100000 person-hours worked | 0.19 | 0.19 | 0.24 | 0.22 | 0.29 | 53 |
| Accident Incidence Rate (Hong Kong) | per 1000 employees | 2.9 | 2.5 | 4.9 | 4.4 | 5.3 | 53 |
| Accident incidence rate | Number of reportable accidents per 1000 employees | 2.9 | 2.5 | 4.9 | 4.4 | 5.3 | 81 |
| Accidents – all industrial injuries | Number | 10 | 10 | 15 | 14 | 19 | 81 |
| Fatal accidents | Number | 1 | 81 | ||||
| Number of Accidents – All Industrial Injuries (Hong Kong) | 10 | 10 | 15 | 14 | 19 | 53 | |
| Number of Reportable Accidents (Hong Kong) | 9 | 7 | 12 | 12 | 15 | 53 | |
| Occupational diseases rate | Number of incidents per 100000 man-hours | N/A | N/A | N/A | 81 | ||
| Reportable accidents | Number | 9 | 7 | 12 | 12 | 15 | 81 |
| Traffic accident injury rate | Number of traffic accident injuries per 100 vehicles | 3.11 | 3.74 | 1.47 | 1.68 | 1.68 | 81 |
Lost days due to work injury.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Accident frequency rate | Number of accidents per 100000 man-hours | 0.19 | 0.19 | 0.24 | 0.22 | 0.29 | 81 |
| Industrial injury man-days lost | Number of man-days | 160 | 111 | 194 | 132 | 596 | 81 |
| Number of Industrial Injury Person-days Lost (Hong Kong) | person-days | 160 | 111 | 194 | 132 | 596 | 53 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Emergency team average arrival time (within 25 minutes) | minutes | 20.96 | 75 | ||||
| Regular safety inspections – home visits | Number | 1177367 | 1114409 | 1021089 | 1247727 | 1236796 | 80 |
| Trench inspections | Number | 16533 | 17599 | 13675 | 16390 | 14044 | 80 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| External environmental training | Number of man-hours | 255 | 1120 | 818 | 349 | 386 | 88 |
| External staff safety training | Number of man-hours | 7071 | 6720 | 6181 | 6385 | 4991 | 81 |
| In-house environmental training | Number of man-hours | 549 | 1951 | 1420 | 1012 | 865 | 88 |
| In-house safety training | Number of man-hours | 14047 | 20254 | 17822 | 19726 | 17558 | 81 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average training hours (HSE excluded) - Average | Hours | 8.6 | 13.8 | 13.9 | 9.7 | 8.9 | 83 |
| Average training hours (HSE excluded) - Female | Hours | 5.7 | 13.7 | 15.8 | 14.7 | 10.6 | 83 |
| Average training hours (HSE excluded) - General employee | Hours | 8 | 11.8 | 11.9 | 9.2 | 8.3 | 83 |
| Average training hours (HSE excluded) - Male | Hours | 9.4 | 13.9 | 13.4 | 8.4 | 8.5 | 83 |
| Average training hours (HSE excluded) - Managerial employee | Hours | 15 | 33 | 32.6 | 14.1 | 14.7 | 83 |
| Employee performance and career reviews - Average | % | N/A | N/A | 86.1 | 85.3 | 85.8 | 83 |
| Employee performance and career reviews - Female | % | N/A | N/A | 75.6 | 79.6 | 74.5 | 83 |
| Employee performance and career reviews - General employee | % | N/A | N/A | 86.2 | 85.5 | 86.1 | 83 |
| Employee performance and career reviews - Male | % | N/A | N/A | 88.9 | 86.8 | 88.8 | 83 |
| Employee performance and career reviews - Managerial employee | % | N/A | N/A | 85.3 | 83.9 | 82.8 | 83 |
| Technical training man-hours given to employees (Mainland Operations) | hours | 144477 | 11 |
Number of suppliers by geographical region.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| LPG sold by five LPG refilling stations | tonnes | 65000 | 39 | ||||
| LPG taxis and minibuses served by five LPG refilling stations | 18000 | 39 | |||||
| Number of projects (Mainland Operations) | projects | 222 | 11 | ||||
| Number of suppliers (Hong Kong Operations) | 1300 | 17 | |||||
| Percentage of local suppliers (Hong Kong Operations) | % | 87 | 17 | ||||
| Town Gas Sales | million MJ | 28556 | 28835 | 28404 | 17 | ||
| Town gas sales (Hong Kong) | Million MJ | 28147 | 28360 | 28556 | 28835 | 28404 | 80 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2015 | Report Pages |
|---|---|---|---|
| 3 days prior notification in cases of supply interruption on account of maintenance or engineering work | % | 100% | 75 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2015 | Report Pages |
|---|---|---|---|
| Supply continuity rate (Hong Kong Operations) | % | over 99.99 | 17 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer Complaints | 10 | 7 | 16 | 8 | 6 | 76 | |
| Customer Compliments | 5658 | 6090 | 6026 | 5894 | 6766 | 76 | |
| Customer Service Hotline (calls answered within 4 rings) | % | 93.21% | 75 | ||||
| Customer complaints | Number | 10 | 7 | 16 | 8 | 6 | 83 |
| Customer compliments | Number | 5658 | 6090 | 6026 | 5849 | 6766 | 83 |
| Customers as at 31 December (Hong Kong) | Number | 1750553 | 1776360 | 1798731 | 1819935 | 1839261 | 80 |
| Deposit refunded at Customer Centres (2 hours after disconnection of gas supply, upon customer's request) | % | 100% | 75 | ||||
| Handling Suggestions - Reply within 3 working days | % | 100% | 75 | ||||
| Handling Suggestions - Resolution, or a statement of when the matter will be resolved, within 2 weeks | % | 100% | 75 | ||||
| Market share of Hong Kong’s auto LPG market by five LPG refilling stations | 30% | 39 | |||||
| Number of Customers as at 31 December | 1798731 | 1819935 | 1839261 | 17 | |||
| Number of customer centres (Mainland Operations) | outlets | 231 | 11 | ||||
| Restoration of gas supply within 12 hours | % | 100% | 75 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2015 | Report Pages |
|---|---|---|---|
| Availability of maintenance and installation services within 2 working days | days | 1.12 | 75 |
| Connect or disconnect gas supply within one working day (upon customer's request) | % | 100% | 75 |
| Service Quality Courteous and friendly attitude (survey score) | 8.86 | 75 | |
| Service Quality Efficiency (survey score) | 8.85 | 75 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Anti-corruption training hours | Total no. of hours | 56.25 | 93.75 | 128.75 | 155 | 300 | 83 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Cooking appliances delivered to low-income families and elderly (Hong Kong) | 10000 | 76 | |||||
| Employees participating in voluntary services | Number | 1215 | 1079 | 918 | 994 | 859 | 84 |
| Number of cities with customer centres (Mainland Operations) | cities | 79 | 11 | ||||
| Number of households benefiting from Towngas Concession Schemes | households | 46745 | 78 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|---|---|
| Charitable donations made by the Group | HK$ million | 33.5 | 7.9 | 58.6 | 34.2 | 7.1 | 84 |
| Community safety exhibitions | Number | 13 | 12 | 12 | 12 | 13 | 81 |
| Community safety talks | Number | 5 | 6 | 5 | 10 | 14 | 81 |
| Funds raised for Toilet Washlets for the Elderly programme | HKD | 310000 | 78 | ||||
| Increase in total voluntary service hours compared to 2010 (Hong Kong Operations) | 54% | 10 | |||||
| Number of employees joined Towngas Volunteer Service Team | employees | 859 | 78 | ||||
| Number of staff and family members joined Pink Walk for Breast Health | people | 51 | 78 | ||||
| Number of washlets installed in elderly hostels (Toilet Washlets for the Elderly programme) | washlets | 161 | 78 | ||||
| Revenue | HK$ million | 22427 | 24923 | 28246 | 31615 | 29591 | 80 |
| Stick umbrellas distributed to elderly (Hong Kong) | 50000 | 76 | |||||
| Taxation | HK$ million | 1344 | 1485 | 1655 | 1771 | 1727 | 80 |
| Total voluntary service hours (Hong Kong Operations) | hours | 75369 | 10 | ||||
| Voluntary service hours (including employees and customers) | Number of hours | 64956 | 68508 | 72025 | 79551 | 75369 | 84 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| NOâ‚“ Emissions | kg | 356 | 318 | 353 | 310 | 292 |
| SOâ‚“ Emissions | kg | 1.5 | 1.5 | 1.2 | 1.4 | 1.3 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 331466 | 329731 | |||
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 27116 | 28114 | |||
| Total GHG Emissions | tonnes CO2 equivalent | 362307 | 360634 | 365981 | 358582 | 357845 |
| Total GHG Emissions Intensity (By Product Volume) | kg per unit of town gas | 0.605 | ||||
| Total GHG Emissions Intensity (By Unit Product) | kg per unit of town gas | 0.605 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Total Hazardous Waste | kg | 18615 | 33945 | 54750 | 30295 | 17885 |
| Total Hazardous Waste Intensity (By Unit Product) | kg/TJ | 0.67 | 1.23 | 1.94 | 1.07 | 0.64 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Non-Hazardous Waste Recycled | tonnes | 41.1 | 35.3 | 39.7 | 23.6 | 11.7 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2015 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes | 29100 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Diesel Fuel Consumption | GJ | None | 5718 | 7003 | 8144 | 9420 |
| Gasoline Consumption | GJ | None | 19418 | 17569 | 17254 | 15662 |
| Purchased Electricity | kWh | 24626 | 6913514 | 6370540 | 6026637 | 21277 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Discharge of Domestic Wastewater | cubic metres per day | 239 | ||||
| Recycled Water Usage | cubic metres | 3663 | ||||
| Surface Water Discharge | cubic metres per day | 47 | ||||
| Total Wastewater Discharge | cubic metres per day | 447 | 435 | 323 | 307 | 287 |
| Wastewater Discharge Intensity | cubic metres per million MJ of town gas | 5.84 | 5.74 | 4.2 | 3.97 | 3.77 |
| Water Consumption in Office | cubic metres | 14033 | 13470 | 14006 | 16735 | 15791 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | GJ | 73 | 2081 | 1185 | 976 |
| Electricity Usage Reduction Percentage Compared to Last Year | % | 0.479 | 13.59 | 6.81 | 5.25 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2015 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | Cubic metres | 3663 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2013 | 2014 | 2015 |
|---|---|---|---|---|
| Packaging Material Consumption (Plastic) | Tonnes | 1 | 1 | 1 |
| Packaging Materials Consumed | Tonnes | 822 | 849 | 892 |
| Usage of Packaging Materials (Wood) | Tonnes | 23 | 24 | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Number of Contractors (Female) | Number | 10 | ||||
| Number of Contractors (Male) | Number | 50 | ||||
| Number of Employees Aged 30-50 (Female) | Number | 250 | ||||
| Number of Employees Aged 30-50 (Male) | Number | 800 | ||||
| Number of Employees Aged Above 50 (Female) | Number | 250 | ||||
| Number of Employees Aged Above 50 (Male) | Number | 850 | ||||
| Number of Employees Aged Below 30 (Female) | Number | 50 | ||||
| Number of Employees Aged Below 30 (Male) | Number | 200 | ||||
| Number of Employees in Hong Kong | Number | 2239 | 2266 | 2310 | 2331 | 2380 |
| Number of Employees in Mainland China | Number | 35570 | 39142 | 42294 | 44257 | 45292 |
| Number of Female Employees | Number | 176 | 186 | 203 | ||
| Number of Full-time Employees (Female) | Number | 400 | ||||
| Number of Full-time Employees (Male) | Number | 2000 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10 | ||||
| Turnover Rate of Employees Aged Above 50 | % | 5 | ||||
| Turnover Rate of Employees Aged Below 30 | % | 21 | ||||
| Turnover Rate of Employees in Hong Kong | % | 6 | 5.5 | 5.9 | 7.4 | 5.8 |
| Turnover Rate of Employees in Mainland China | % | None | None | None | None | 3.2 |
| Turnover Rate of Female Employees | % | 5 | ||||
| Turnover Rate of Male Employees | % | 10 | ||||
| Turnover Rate of Total Employees | % | 6 | 5.5 | 5.9 | 7.4 | 5.8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2013 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | Number | 1 |
| Number of Work-related Fatalities | Number | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | man-days | 160 | 111 | 194 | 132 | 596 |
| Lost Days Due to Work-related Injuries (Hong Kong) | person-days | 160 | 111 | 194 | 132 | 596 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Regular safety inspections – home visits | Number | 1177367 | 1114409 | 1021089 | 1247727 | 1236796 |
| Trench inspections | Number | 16533 | 17599 | 13675 | 16390 | 14044 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Number of Man-hours of Environmental Training | Number of man-hours | 804 | 3071 | 2238 | 1361 | 1251 |
| Number of Man-hours of Safety Training | Number of man-hours | 21118 | 26974 | 24003 | 26111 | 22549 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 5.7 | 13.7 | 15.8 | 14.7 | 10.6 |
| Average Training Hours (General Employees) | Hours | 8 | 11.8 | 11.9 | 9.2 | 8.3 |
| Average Training Hours (Male) | Hours | 9.4 | 13.9 | 13.4 | 8.4 | 8.5 |
| Average Training Hours (Senior Management) | Hours | 15 | 33 | 32.6 | 14.1 | 14.7 |
| Average Training Hours per Employee | Hours | 8.6 | 13.8 | 13.9 | 9.7 | 8.9 |
| Total Training Hours | hours | 144477 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2015 |
|---|---|---|
| Number of Suppliers in Hong Kong | 1300 | |
| Proportion of Spending on Local Suppliers | % | 87 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Complaint Growth Rate | % | -30 | 128.57 | -50 | -25 | |
| Total Number of Customer Complaints | Number | 10 | 7 | 16 | 8 | 6 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Total Hours of Anti-corruption Training | Total no. of hours | 56.25 | 93.75 | 128.75 | 155 | 300 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 |
|---|---|---|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | employees | 859 | ||||
| Total Cash Donations | HK$ million | 33.5 | 7.9 | 58.6 | 34.2 | 7.1 |
| Total Volunteer Service Hours | hours | 64956 | 68508 | 72025 | 79551 | 75369 |