2015 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|
| Annual growth rate | % | 7.2 | 9.9 | 115 | 40 |
| Employees (no. and rates of employees by employment category) | person/% | 18097 (91.7) | 40 | ||
| Female employees | person | 3568 | 3685 | 2914 | 40 |
| Interns (no. and rates of employees by employment category) | person/% | 1281 (6.5) | 40 | ||
| Labor services (no. and rates of employees by employment category) | person/% | 19 (0.1) | 40 | ||
| Male employees | person | 14593 | 15215 | 16831 | 40 |
| No. of disabled employees hired | person | N/A | N/A | N/A | 40 |
| No. of employees in the highest governance body | person | 25 | 25 | 30 | 40 |
| No. of ethnic minorities employees | person | 276 | 465 | 522 | 40 |
| No. of ethnic minorities employees in the highest governance body | person | 1 | 40 | ||
| No. of female employees in the highest governance body | person | 4 | 4 | 40 | |
| No. of fresh graduates hired | person | 343 | 309 | 643 | 40 |
| No. of local senior executives hired | person | 8 | 3 | 11 | 40 |
| No. of new employees | person | 3385 | 3464 | 6089 | 40 |
| No. of retired employees | person | N/A | 23 | 13 | 40 |
| Percentage labor contract signed | % | 100 | 100 | 100 | 40 |
| Percentage of employees involved in activities | % | 67 | 71 | 73 | 40 |
| Percentage of social security coverage | % | 100 | 100 | 100 | 40 |
| Proportion of employees in labor union | % | 100 | 100 | 100 | 40 |
| Rehired after retirement (no. and rates of employees by employment category) | person/% | 5 | 40 | ||
| Reserved (no. and rates of employees by employment category) | person/% | 343 (1.7) | 40 | ||
| Total no. of employees | person | 18161 | 18900 | 19745 | 40 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|
| No. of employees turnover | person | 3324 | 4428 | 4357 | 40 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|
| Malfunction rate per thousand (12MIS) | ‰ | 137 | 60 | 60 | 40 |
| Percentage of health and medical records completed | % | 100 | 100 | 100 | 40 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|
| No. of team-building activities for employees | time | 204 | 206 | 211 | 40 |
| Percentage of employees accepting assessment of performance and professional development at regular intervals | % | 100 | 100 | 100 | 40 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|
| Total hours of team-building activities for employees | hours | 1056 | 1058 | 1066 | 40 |
Description of measures to review employment practices to avoid child and forced labour.
| Indicator | Unit | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|
| No. of labor disputes complaints | number | N/A | 10 | 11 | 40 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2015 | Report Pages |
|---|---|---|---|
| Public recall | time | 1 | 40 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|
| Consumers' degree of satisfaction | % | 98.47 | 98.5 | 98.75 | 40 |
| Proportion of complaints processed | % | 100 | 100 | 100 | 40 |
| Total no. of complaints processed | case | 5143 | 3986 | 3807 | 40 |
| Total no. of complaints received | case | 5143 | 3986 | 3807 | 40 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|
| IQS | % | 176 | 130 | 124 | 40 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2013 | 2014 | 2015 | Report Pages |
|---|---|---|---|---|---|
| No. of club activities organized | time | 36 | 36 | 40 | 40 |
| No. of club membership | person | 139764 | 153622 | 330173 | 40 |
| No. of club membership involved in activities | person | 345099 | 392762 | 425687 | 40 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| NOâ‚“ Emissions | ton |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Diversion Rate of Hazardous Waste | % |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Wastewater Discharge | ton |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2013 | 2014 | 2015 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 7898 | 6173 | 7898 |
| Number of Employees Aged Above 50 | person | 395 | 325 | 395 |
| Number of Employees Aged Below 30 | person | 11452 | 12184 | 11452 |
| Number of Employees in the Highest Governance Body | person | 25 | 25 | 30 |
| Number of Female Employees | person | 3568 | 3685 | 2914 |
| Number of Interns | person | 3282 | 3282 | 1281 |
| Number of Male Employees | person | 14593 | 15215 | 16831 |
| Number of New Employees | person | 3385 | 3464 | 6089 |
| Number of New Employees (Above 50) | person | 48 | ||
| Number of New Employees (Aged 30-50) | person | 2639 | ||
| Number of New Employees (Aged Below 30) | person | 4122 | ||
| Number of Total Employees | person | 18161 | 18900 | 19745 |
| Percentage of Employees Aged 30-50 | % | 40 | 33.1 | 40 |
| Percentage of Employees Aged Above 50 | % | 2 | 1.7 | 2 |
| Percentage of Employees Aged Below 30 | % | 58 | 65.2 | 58 |
| Percentage of Female Employees | % | 19.6 | 19.5 | 14.7 |
| Percentage of Male Employees | % | 80.4 | 80.5 | 85.3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
Lost days due to work injury.
| Standard Indicator | Unit | B2.2 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 299 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2013 | 2014 | 2015 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 100 | 100 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2013 | 2014 | 2015 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Administrative Employees) | hours/person |
| Average Training Hours (Female) | hours/person |
| Average Training Hours (General Employees) | hours/person |
| Average Training Hours (Male) | hours/person |
| Average Training Hours (Middle Management) | hours/person |
| Average Training Hours (Operational Employees) | hours/person |
| Average Training Hours (R&D Personnel Employees) | hours/person |
| Average Training Hours (Senior Management) | hours/person |
| Average Training Hours (Technical Employees) | hours/person |
| Average Training Hours per Employee | hours/person |
| Total Training Hours | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Overseas | number |
| Number of Total Suppliers | number |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers Conducting Relevant Rules in Supply Chain of the Company | number |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2015 |
|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | time | 1 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2013 | 2014 | 2015 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Number of Complaints Dealt with | case | 5143 | 3986 | 3807 |
| Satisfaction Rate of Customer Complaint Handling | % | 98.47 | 98.5 | 98.75 |
| Total Number of Customer Complaints | case | 5143 | 3986 | 3807 |