Environmental, Social and Governance Report 2015
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2014 | 2015 | Report Pages |
|---|---|---|---|---|
| Oxynitride Emission | Ton | 106.57 | 93.03 | 13 |
| Sulfur Dioxide | Ton | 417.75 | 125.56 | 13 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | Report Pages |
|---|---|---|---|---|
| Carbon Dioxide | Ton | 182347 | 165562.19 | 13 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | Report Pages |
|---|---|---|---|---|
| Coal Consumption | 10000 Tons of Standard Coal | 0.0487 | 0.0398 | 13 |
| Comprehensive Energy Consumption per RMB10000 Added Value (Ton Standard Coal/RMB10000) | Ton Standard Coal/RMB10000 | 0.2 | 0.22 | 12 |
| Comprehensive Energy Consumption per RMB10000 Business Revenue (Ton Standard Coal/RMB10000) | Ton Standard Coal/RMB10000 | 0.02 | 0.02 | 12 |
| Diesel | Ton | 45996.93 | 45613.7 | 13 |
| Gasoline | Ton | 6135.89 | 5865.51 | 13 |
| Natural Gas | SCM | 619955.262 | 753246.051 | 13 |
| Total Energy Consumption | Degree | 9183.37 | 10393.17 | 13 |
| Total Energy Consumption (10000 Tons of Standard Coal) | 10000 Tons of Standard Coal | 10.34 | 9.89 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | Report Pages |
|---|---|---|---|---|
| Number of employees (female) | employees | 7825 | 18 | |
| Number of employees (male) | employees | 12828 | 18 | |
| Number of employees (total) | employees | 20653 | 18 | |
| Number of employees - General employees (female) | employees | 6823 | 18 | |
| Number of employees - General employees (male) | employees | 10536 | 18 | |
| Number of employees - General employees (total) | employees | 17359 | 18 | |
| Number of employees - Persons in charge of company (female) | employees | 148 | 18 | |
| Number of employees - Persons in charge of company (male) | employees | 704 | 18 | |
| Number of employees - Persons in charge of company (total) | employees | 852 | 18 | |
| Number of employees - Persons in charge of department (female) | employees | 854 | 18 | |
| Number of employees - Persons in charge of department (male) | employees | 1588 | 18 | |
| Number of employees - Persons in charge of department (total) | employees | 2442 | 18 | |
| Total number of female employees | employees | 7509 | 7825 | 18 |
| Total number of female managers | employees | 965 | 1002 | 18 |
| Total number of male employees | employees | 12369 | 12828 | 18 |
| Total number of male managers | employees | 2253 | 2292 | 18 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2015 | Report Pages |
|---|---|---|---|---|
| Sinotrans Employee Training Participation | participants | 18959 | 55361 | 21 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2014 | 2015 | Report Pages |
|---|---|---|---|---|
| Average Training Hours for General Employees | hours | 27 | 21 | |
| Average Training Hours for Persons in charge of company | hours | 20 | 21 | |
| Average Training Hours for Persons in charge of department | hours | 35 | 21 | |
| Average Training Percentage for General Employees | percent | 268% | 21 | |
| Average Training Percentage for Persons in charge of company | percent | 213% | 21 | |
| Average Training Percentage for Persons in charge of department | percent | 286% | 21 | |
| Sinotrans Total Training Hours | hours | 540582 | 594248 | 21 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Client satisfaction score for the Group | 10 in full | 9.3 | 30 | ||||||
| Proportion of clients expressing significant improvements based on suggestions or complaints | % | 77.1 | 30 | ||||||
| Sinotrans client satisfaction average score | 8.4 | 8.5 | 8.6 | 8.7 | 8.9 | 9.2 | 9.3 | 24 | |
| Sinotrans client satisfaction top 3 scores (percentage of clients giving 8–10) | % | 80 | 82 | 85 | 85 | 89 | 93.5 | 96 | 24 |
| Sinotrans clients communicated improvement actions to them | % | slightly higher than 95 | 97.6 | 24 | |||||
| Sinotrans clients expressing no improvements | % | 2.8 | 24 | ||||||
| Sinotrans clients expressing significant improvements | % | 68.6 | 77.1 | 24 | |||||
| Sinotrans clients expressing slight improvements | % | 28.6 | 22.9 | 24 | |||||
| Whether improvement actions are communicated to clients | % | 95 | 97.6 | 25 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2014 | 2015 |
|---|---|---|---|
| NOâ‚“ Emissions | ton | 106.57 | 93.03 |
| SOâ‚“ Emissions | ton | 417.75 | 125.56 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 |
|---|---|---|
| Total GHG Emissions | tons of carbon dioxide equivalent | 165562.19 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 |
|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | Ton Standard Coal/RMB10000 | 0.02 | 0.02 |
| Diesel Fuel Consumption | Ton | 45996.93 | 45613.7 |
| Gasoline Consumption | Ton | 6135.89 | 5865.51 |
| Natural Gas Consumption | SCM | 619955.262 | 753246.051 |
| Total Energy Consumption | 10000 Tons of Standard Coal | 10.34 | 9.89 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 |
|---|---|---|---|
| Number of Female Employees | employees | 7509 | 7825 |
| Number of General Employees | employees | 17359 | |
| Number of General Employees (Female) | employees | 6823 | |
| Number of General Employees(Male) | employees | 10536 | |
| Number of Male Employees | employees | 12369 | 12828 |
| Number of Middle Management Employees | employees | 2442 | |
| Number of Middle Management Employees (Female) | employees | 854 | |
| Number of Middle Management Employees (Male) | employees | 1588 | |
| Number of New Employees | employees | 1698 | |
| Number of Senior Management Employees | employees | 3218 | 3294 |
| Number of Senior Management Employees (Female) | employees | 965 | 1002 |
| Number of Senior Management Employees (Male) | employees | 2253 | 2292 |
| Number of Total Employees | employees | 19878 | 20653 |
| Percentage of Female Employees | percent | 37.86 | |
| Percentage of Male Employees | percent | 62.14 | |
| Percentage of New Employees | percent | 8.22 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2014 | 2015 |
|---|---|---|---|
| Average Training Hours (Director and Above) | hours | 20 | |
| Average Training Hours (General Employees) | hours | 27 | |
| Average Training Hours (Middle Management) | hours | 35 | |
| Total Training Hours | hours | 540582 | 594248 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Mainland China | |
| Number of Total Suppliers |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Total Volunteer Service Hours | hours |