Corporate Social Responsibility Report of China Merchants Bank Co., Ltd. for 2015

Company: CM BANK (3968)
Year: 2015
Published: 2016-03-30
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2013 2014 2015 Report Pages
Balance of loans to petroleum processing, coking and nuclear fuel processing (high pollution, energy intensive industries) RMB 100 million 97.94 90.51 111.23 61
Green loan projects reduced SO2 emissions tons 45400 10
Percentage of loans to petroleum processing, coking and nuclear fuel processing in domestic corporate loans % 0.88 0.76 0.9 61

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 Report Pages
Green loan projects reduced CO2 emissions million tons 9.403 10

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2015 Report Pages
Ammonia nitrogen reduced by CMB's Green Credit Projects 10000 tons 4.61 61
Carbon dioxide emissions reduced by CMB's Green Credit Projects 10000 tons 940.3 61
Chemical oxygen demand reduced by CMB's Green Credit Projects 10000 tons 19.89 61
Oxynitride reduced by CMB's Green Credit Projects 10000 tons 2.19 61
Sulfur dioxide reduced by CMB's Green Credit Projects 10000 tons 4.54 61

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2015 Report Pages
Paper consumption reduced by e-bills million pieces 692 10
Paper consumption reduction by credit card customers using e-bills million pieces 692 62

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2013 2014 2015 Report Pages
Balance of green credit loans billion RMB 116.372 150.947 156.503 10
Reduction in water and electricity bills by energy-saving measures RMB million 3.8 62

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2013 2014 2015 Report Pages
Green loan projects reduced water consumption million tons 6.8389 10
Total water saving of the Head Office Ton 924 10012 14292 68
Water saved or reduced by CMB's Green Credit Projects 10000 tons 683.89 61

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2013 2014 2015 Report Pages
Data center PUE (Power Usage Effectiveness) 1.91 1.85 62
Data center power consumption reduction million KWH 1.4 62
Standard coal saved or reduced by CMB's Green Credit Projects 10000 tons 389.55 61
Total power saving of the Head Office KWH 390668 197424 145725 68

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2013 2014 2015 Report Pages
Cumulative paperless retail operations million 68.28 62
Non-ferrous metal smelting and processing loan balance RMB 100 million 203.74 128.34 128.67 62
Non-ferrous metal smelting and processing percentage in domestic corporate loans % 1.83 1.07 1.04 62

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2013 2014 2015 Report Pages
Number of employees of ethnic minorities Person 2199 2460 2649 69
Number of new employees Person 6586 9339 9693 69
Operating revenue RMB 100 million, billion RMB 1326.04 1658.63 2014.71 10, 66
Proportion of female employees 57% 10
Total assets RMB 100 million 40163.99 47318.29 54749.78 66
Total number of employees (including contract workers) Person 68098 75109 76192 10, 69

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2013 2014 2015 Report Pages
Staff turnover % 6.34% 6.91% 6.73% 69

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2013 2014 2015 Report Pages
Number of employee clubs 361 10
Number of employees participating in online learning 10000 person/times 44 109 390 69
Number of employees participating in organizational learning 10000 person/times 29.9 47.5 46.7 69
Number of rounds of personnel training Person 6716 6992 7546 69
Number of rounds of training on excellent classroom organized (education-oriented poverty relief) 2 56
Number of trained employees Person 51642 75109 76192 69

The average training hours completed per employee by gender and employee category.

Indicator Unit 2013 2014 2015 Report Pages
Per capita learning time Class hour, hours 50 55 61 10, 69
Training offered (person/times) 467000 10

Number of suppliers by geographical region.

Indicator Unit 2013 2014 2015 Report Pages
Budget of centralized procurement RMB 100 million 15.67 67
Chemical raw materials and products manufacturing loan balance RMB 100 million 283.22 236.51 185.18 62
Chemical raw materials and products manufacturing percentage in domestic corporate loans % 2.55 1.98 1.49 62
Cumulative number of credit cards issued million 69.17 10
Ferrous metal smelting and processing loan balance RMB 100 million 223.97 135.44 134.5 62
Ferrous metal smelting and processing percentage in domestic corporate loans % 2.02 1.13 1.09 62
M&A lending for Nanjing North Rail Transit by Nanjing Branch RMB 1800000000 36
NPL ratio % 0.83 1.11 1.68 65
Non-metallic mineral products manufacturing loan balance RMB 100 million 224.67 159.72 156.23 62
Non-metallic mineral products manufacturing percentage in domestic corporate loans % 2.02 1.34 1.26 62
Number of domestic and overseas branches and subsidiaries Unit 1056 1431 1717 67
Number of private banking customers 49032 10
Subtotal high pollution, energy intensive industries loan balance RMB 100 million 1213.42 949.04 929.03 62
Subtotal high pollution, energy intensive industries percentage in domestic corporate loans % 10.92 7.94 7.5 62
Total number of centralized procurement projects Set 197 67
Value of transformers and audio-visual classroom furniture purchased (education-oriented poverty relief) RMB 200000 56

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2015 Report Pages
Average project cycle of centralized procurement Day 32 67
Performance management coverage of listed centralized procurement projects % 98.36 67

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2013 2014 2015 Report Pages
Overall customer satisfaction of 95555 % 98.3 98.34 99.27 70
Total number of Golden Sunflower and higher-level customers million 1.6476 10

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2013 2014 2015 Report Pages
Average response time of services Second 2.37 4.25 70
Customer service satisfaction 99.27% 10
Manual call connection rate 97.30% 10
Manual call response rate within 20s 91.46% 10
Number of bound users (mobile banking) million 20.54 10
Number of car owners purchased Garage Loan in Harbin car owners 20 36
Number of online IVR services 10000 person/times 306 464.95 824.65 70
Number of self-service banks Unit 2330 2791 3202 67
Number of self-service facilities Set 9492 10604 12495 67
Number of supplier complaints received and handled 2 67
Percentage of credit card customers using e-bills % over 90 62
Personnel service satisfaction of 95555 % 99.46 70
Recognition from customers Time 11871 17443 19848 70
Total number of retail customers million 66.94 10

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2015 Report Pages
Number of devices the mobile banking client is downloaded to million 63.1548 10

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2013 2014 2015 Report Pages
Credit card customers using e-bills (proportion of active customers) >90% 10
Cumulative number of downloads and installations of the CMB Life APP million 62.72 10
Number of followers of CMB Credit Card's WeChat account million 22.96 10
Number of followers of CMB's WeChat official account million 10.32 10
Percentage of business handled via electronic channels % 95.38% 92.50% 97.26% 68
Proportion of online intelligence service 43.21% 10

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2013 2013-2015 2014 2015 Report Pages
Capital adequacy ratio % 11.14 11.74 11.91 65
Mortgage loan for new houses granted by Xining Branch (2013-2015) RMB 728000000 36
Provision coverage ratio of NPLs % 266 233.42 178.95 65
Risk-adjusted return on capital before tax (RAROC) % 26.38 23.56 21.15 66
Total tax RMB 100 million, billion RMB 252.62 278.07 28.99 10, 66

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2014 2015 Report Pages
Number of copies of CMB's Anti-Corruption, Security and Case Prevention Commitment signed in 2015 Copy 136 198 70

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2013 2014 2015 Report Pages
Number of anti-corruption talks with cadres before their taking office Person/time 1546 1977 2609 70
Number of duty, anti-corruption presentation by cadres at all levels Person/time 2455 2670 3066 70

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2013 2014 2015 Report Pages
Coal-fired power generation loan balance RMB 100 million 179.88 198.52 213.21 62
Coal-fired power generation percentage in domestic corporate loans % 1.62 1.66 1.72 62
Donation to 'New Great Wall' education aid program (education-oriented poverty relief) RMB 130000 56
Garage Loan term launched by Harbin Branch years 10 36
Garage Loan value launched by Harbin Branch RMB 300000 36
Number of 'Employees' Home' set up (education-oriented poverty relief) 1 56
Number of CSR services, remote banking 10000 person/times 7763 8572 8687 70
Number of basketball and volleyball courts built (education-oriented poverty relief) 3 56
Number of canteen renovation and facility deployment projects completed (education-oriented poverty relief) 5 56
Number of libraries built (education-oriented poverty relief) 1 56
Number of playground renovation projects completed (education-oriented poverty relief) 1 56
Number of poverty-relief cadres dispatched to Yongren and Wuding counties 5 56
Number of registered customers under the 'Wings for 1000 Eagles' program 26442 10
Number of school canteens built (education-oriented poverty relief) 1 56
Number of school solar street lamp projects completed (education-oriented poverty relief) 1 56
Urban infrastructure construction development funds established by Wuxi Branch funds 2 36
Urban infrastructure construction investment by Wuxi Branch RMB 13000000000 36

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2013 2014 2015 Report Pages
Amount earmarked for 'With Love' program (education-oriented poverty relief) RMB 200000 56
Credit line of 'Wings for 1000 Eagles' program billion RMB 411.629 10
Financial leasing business for Nanjing Metro by Nanjing Branch RMB 800000000 36
Number of employees rendered support in difficulty 565 10
Number of families fulfilled housing requirements by Xining Branch families 2300 36
Number of post college students financed from Yongren and Wuding (education-oriented poverty relief) 65 56
Number of primary and middle school students provided financial support (education-oriented poverty relief) 2566 56
Number of primary school road construction projects completed (education-oriented poverty relief) 1 56
Number of small and micro customers million 1.7108 10
Number of students admitted by technical secondary schools and junior colleges (education-oriented poverty relief) 490 56
Poverty relief donation to Yongren and Wuding counties million RMB 11.37 56
Return on average assets (after tax) attributable to the Bank's shareholders (ROAA) % 1.39 1.28 1.13 66
Return on average equity (after tax) attributable to the Bank's shareholders (ROAE) % 22.22 19.28 17.09 66
Social contribution value per share RMB 7.33 8.88 8.57 67
Total contributions to public welfare funds RMB 10000 4334.52 4175.3 3646.58 67
Total value of awards granted to outstanding teachers and students (education-oriented poverty relief) RMB 50000 56
Total value of subsidies provided to personnel in difficulties (education-oriented poverty relief) RMB 350000 56

The types of emissions and respective emissions data.

Standard Indicator Unit 2015
SOâ‚“ Emissions tons 45400

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015
Total GHG Emissions million tons -9.403

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2015
Ammonia Nitrogen Emissions Reduction Compared to Last Year 10000 tons 4.61
CO2 Emissions Reduction Compared to Last Year 10000 tons 940.3
NOx Emissions Reduction Compared to Last Year 10000 tons 2.19
SO2 Emissions Reduction Compared to Last Year 10000 tons 4.54

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2013 2014 2015
Water Consumption in Office ton 924 10012 14292

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2013 2014 2015
Electricity Usage Reduction Compared to Last Year KWH 1400000
Office Electricity Consumption Reduction Compared to Last Year KWH 390668 197424 145725

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2013 2014 2015
Number of New Employees Person 6586 9339 9693
Number of Total Employees Person 68098 75109 76192
Percentage of Female Employees % 57 57
Percentage of Male Employees % 43 43

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2013 2014 2015
Turnover Rate of Total Employees % 6.34 6.91 6.73

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2013 2014 2015
Percentage of Employees Trained % None None None

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2013 2014 2015
Average Training Hours per Employee Class hour 50 55 61

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2015
Number of Complaints Dealt with 2

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2013 2014 2015
Number of Attendance for Anti-corruption Training Person/time 4001 4647 5675

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2013 2014 2015
Investment in Education Donation RMB 635000
Investment in Targeted Poverty Alleviation million RMB 11.37
Total Public Welfare Donations RMB 10000 4334.52 4175.3 3646.58