2014 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2012 | 2013 | 2014 | Report Pages |
|---|---|---|---|---|---|
| NOx annual total emissions | t | 634.48 | 562.39 | 548.87 | 14 |
| SOx annual total emissions | t | 13268.06 | 11583.38 | 11310.5 | 14 |
| SOx emissions resulted from marine transportation businesses | t | 11276.12 | 14 | ||
| SOx emissions resulted from road transportation | t | 25.02 | 14 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2012 | 2013 | 2014 | Report Pages |
|---|---|---|---|---|---|
| CO2 annual total emissions | t | 884884.62 | 783698.8 | 761039.93 | 14 |
| CO2 emissions resulted from marine transportation businesses | t | 624963.88 | 14 | ||
| CO2 emissions resulted from road transportation | t | 134860.72 | 14 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | Report Pages |
|---|---|---|---|
| Change in comprehensive energy consumption for added value of RMB10000 compared with 2013 | % | -20.71 | 15 |
| Change in consumption of electricity compared with 2013 | % | 19.89 | 15 |
| Change in consumption of gas compared with 2013 | % | 79.35 | 15 |
| Change in consumption of gasoline compared with 2013 | % | 3.98 | 15 |
| Change in total energy consumption attributed to Sinotrans compared with previous year | % | -1.49 | 15 |
| Comprehensive energy consumption for added value of RMB10000 | tons of standard coal per RMB10000 | 0.7 | 15, 21 |
| Total energy consumption attributed to Sinotrans | tons of standard coal | 369000 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | Report Pages |
|---|---|---|---|
| Number of employees (Ordinary employee, above postgraduate) | persons | 4 | 11 |
| Number of employees (Ordinary employee, age 30-year old and below) | persons | 7307 | 11 |
| Number of employees (Ordinary employee, age 31-40) | persons | 5524 | 11 |
| Number of employees (Ordinary employee, age 41-50) | persons | 2821 | 11 |
| Number of employees (Ordinary employee, age 51-60) | persons | 1004 | 11 |
| Number of employees (Ordinary employee, age above 60-year old) | persons | 4 | 11 |
| Number of employees (Ordinary employee, female) | persons | 6544 | 11 |
| Number of employees (Ordinary employee, junior college) | persons | 5466 | 11 |
| Number of employees (Ordinary employee, junior high school and below) | persons | 1287 | 11 |
| Number of employees (Ordinary employee, male) | persons | 10116 | 11 |
| Number of employees (Ordinary employee, polytechnic school/senior high school) | persons | 3570 | 11 |
| Number of employees (Ordinary employee, postgraduate) | persons | 375 | 11 |
| Number of employees (Ordinary employee, total) | persons | 16660 | 11 |
| Number of employees (Ordinary employee, university) | persons | 5958 | 11 |
| Number of employees (Responsible person of company, above postgraduate) | persons | 4 | 11 |
| Number of employees (Responsible person of company, age 30-year old and below) | persons | 20 | 11 |
| Number of employees (Responsible person of company, age 31-40) | persons | 265 | 11 |
| Number of employees (Responsible person of company, age 41-50) | persons | 427 | 11 |
| Number of employees (Responsible person of company, age 51-60) | persons | 138 | 11 |
| Number of employees (Responsible person of company, age above 60-year old) | persons | 1 | 11 |
| Number of employees (Responsible person of company, female) | persons | 145 | 11 |
| Number of employees (Responsible person of company, junior college) | persons | 275 | 11 |
| Number of employees (Responsible person of company, junior high school and below) | persons | 2 | 11 |
| Number of employees (Responsible person of company, male) | persons | 706 | 11 |
| Number of employees (Responsible person of company, polytechnic school/senior high school) | persons | 62 | 11 |
| Number of employees (Responsible person of company, postgraduate) | persons | 96 | 11 |
| Number of employees (Responsible person of company, total) | persons | 851 | 11 |
| Number of employees (Responsible person of company, university) | persons | 412 | 11 |
| Number of employees (Responsible person of department, above postgraduate) | persons | 2 | 11 |
| Number of employees (Responsible person of department, age 30-year old and below) | persons | 171 | 11 |
| Number of employees (Responsible person of department, age 31-40) | persons | 1157 | 11 |
| Number of employees (Responsible person of department, age 41-50) | persons | 803 | 11 |
| Number of employees (Responsible person of department, age 51-60) | persons | 236 | 11 |
| Number of employees (Responsible person of department, female) | persons | 820 | 11 |
| Number of employees (Responsible person of department, junior college) | persons | 844 | 11 |
| Number of employees (Responsible person of department, junior high school and below) | persons | 30 | 11 |
| Number of employees (Responsible person of department, male) | persons | 1547 | 11 |
| Number of employees (Responsible person of department, polytechnic school/senior high school) | persons | 305 | 11 |
| Number of employees (Responsible person of department, postgraduate) | persons | 129 | 11 |
| Number of employees (Responsible person of department, total) | persons | 2367 | 11 |
| Number of employees (Responsible person of department, university) | persons | 1057 | 11 |
| Number of employees (Total) | persons | 19878 | 11 |
| Number of employees (Total, above postgraduate) | persons | 10 | 11 |
| Number of employees (Total, age 30-year old and below) | persons | 7498 | 11 |
| Number of employees (Total, age 31-40) | persons | 6946 | 11 |
| Number of employees (Total, age 41-50) | persons | 4051 | 11 |
| Number of employees (Total, age 51-60) | persons | 1378 | 11 |
| Number of employees (Total, age above 60-year old) | persons | 5 | 11 |
| Number of employees (Total, female) | persons | 7509 | 11 |
| Number of employees (Total, junior college) | persons | 6585 | 11 |
| Number of employees (Total, junior high school and below) | persons | 1319 | 11 |
| Number of employees (Total, male) | persons | 12369 | 11 |
| Number of employees (Total, polytechnic school/senior high school) | persons | 3937 | 11 |
| Number of employees (Total, postgraduate) | persons | 600 | 11 |
| Number of employees (Total, university) | persons | 7427 | 11 |
| Number of enrolled regular employees | employees | 19878 | 10 |
| Number of new employees | employees | 1839 | 10 |
| Number of working employees | employees | 27016 | 10 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | Report Pages |
|---|---|---|---|
| Average percentage of training for ordinary employee | 100% | 12 | |
| Average percentage of training for responsible person of company | 42% | 12 | |
| Average percentage of training for responsible person of department | 53% | 12 | |
| Number of employees involved in trainings | employees | 18959 | 12 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2014 | Report Pages |
|---|---|---|---|
| Average hours of training for ordinary employee | hours | 20 | 12 |
| Average hours of training for responsible person of company | hours | 14 | 12 |
| Average hours of training for responsible person of department | hours | 17 | 12 |
| Total hours of trainings provided by the Group | hours | 540582 | 12 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Percentage of customers who consider the Group makes remarkable improvement against suggestions or complaint | 68.6% | 22 | ||||||
| Score of customer's satisfaction with the Group | score (10 scores represent full score) | 9.2 | 22 | |||||
| Sinotrans customer satisfaction mean score | score | 8.4 | 8.5 | 8.6 | 8.5 | 8.8 | 9.2 | 17 |
| Sinotrans improvement situation - Improved (%) | % | 28.8 | 17 | |||||
| Sinotrans improvement situation - Improved significantly (%) | % | 68.6 | 17 | |||||
| Sinotrans improvement situation - Not improved (%) | % | 2.6 | 17 | |||||
| Whether improvement action is fed back to customers (%) - No | % | 5 | 17 | |||||
| Whether improvement action is fed back to customers (%) - Yes | % | 95 | 17 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2012 | 2013 | 2014 |
|---|---|---|---|---|
| NOâ‚“ Emissions | t | 634.48 | 562.39 | 548.87 |
| SOâ‚“ Emissions | t | 13268.06 | 11583.38 | 11310.5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2012 | 2013 | 2014 |
|---|---|---|---|---|
| Mobile Combustion Emissions | t | 759824.6 | ||
| Total GHG Emissions | t | 884884.62 | 783698.8 | 761039.93 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 |
|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | tons of standard coal per RMB10000 | 0.7 |
| Diesel Fuel Consumption | t | 50812.2 |
| Gasoline Consumption | t | 6320.92 |
| Natural Gas Consumption | standard cubic meter | 6199552.62 |
| Purchased Electricity | kWh | 92569600 |
| Total Direct Energy Consumption | t | 185424.01 |
| Total Energy Consumption | tons of standard coal | 369000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 10997 |
| Number of Employees Aged Above 50 | persons | 1383 |
| Number of Employees Aged Below 30 | persons | 7498 |
| Number of Female Employees | persons | 7509 |
| Number of Male Employees | persons | 12369 |
| Number of New Employees | employees | 1839 |
| Number of Total Employees | persons | 19878 |
| Percentage of Employees Aged 30-50 | percent | 55.32 |
| Percentage of Employees Aged Above 50 | percent | 6.96 |
| Percentage of Employees Aged Below 30 | percent | 37.72 |
| Percentage of Female Employees | percent | 37.76 |
| Percentage of Male Employees | percent | 62.24 |
| Percentage of New Employees | percent | 9.25 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2014 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2014 |
|---|---|---|
| Average Training Hours (Director and Above) | hours | 14 |
| Average Training Hours (General Staff) | hours | 20 |
| Average Training Hours (Middle Management) | hours | 17 |
| Total Training Hours | hours | 540582 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Mainland China | |
| Number of Total Suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2013 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 68.6 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Total Volunteer Service Hours | h |