Social Responsibility Report for 2013
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Received loan for solid waste treatment, environment protection projects | 100 million yuan | 1.4 | 76 |
| Received loan for waste incineration and electricity generation projects | 100 million yuan | 42.09 | 76 |
| Received solid waste treatment, environment protection projects | projects | 3 | 76 |
| Received waste incineration and electricity generation projects | projects | 16 | 76 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Ammonia & nitrogen emission reduction by green loans | 10000 tons | 1.14 | 76 |
| Carbon dioxide emission reduction by green loans | 10000 tons | 695.74 | 76 |
| Chemical oxygen demand (COD) reduction by green loans | 10000 tons | 12.16 | 76 |
| Nitrogen oxides emission reduction by green loans | 10000 tons | 4.7 | 76 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Approved loan for solid waste treatment, environment protection projects | 100 million yuan | 0.2 | 76 |
| Approved loan for waste incineration and electricity generation projects | 100 million yuan | 40.58 | 76 |
| Approved solid waste treatment, environment protection projects | projects | 1 | 76 |
| Approved waste incineration and electricity generation projects | projects | 15 | 76 |
| Sulfur dioxide emission reduction by green loans | 10000 tons | 8.76 | 76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Approved loan for new energy electricity generation projects | 100 million yuan | 1523.09 | 76 |
| Approved loan for thermal power projects | 100 million yuan | 24.45 | 76 |
| Approved new energy electricity generation projects | projects | 72 | 76 |
| Approved thermal power projects | projects | 7 | 76 |
| Balance of green credit loans | billion yuan | 1163.72 | 75 |
| Received loan for new energy electricity generation projects | 100 million yuan | 1667.84 | 76 |
| Received loan for thermal power projects | 100 million yuan | 29.95 | 76 |
| Received new energy electricity generation projects | projects | 74 | 76 |
| Received thermal power projects | projects | 7 | 76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Approved loan for water conservancy projects | 100 million yuan | 7.9 | 76 |
| Approved loan for water projects | 100 million yuan | 66.12 | 76 |
| Approved water conservancy projects | projects | 4 | 76 |
| Approved water projects | projects | 29 | 76 |
| Received loan for water conservancy projects | 100 million yuan | 15.1 | 76 |
| Received loan for water projects | 100 million yuan | 78.98 | 76 |
| Received water conservancy projects | projects | 6 | 76 |
| Received water projects | projects | 31 | 76 |
| Water saved by green loans | 10000 tons | 1721.6 | 76 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Standard coal saved by green loans | 10000 tons | 312.54 | 76 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Credit granted by Tianjin Branch to Tianjin TEDA Environmental Protection Co., Ltd. for life waste incineration project | million yuan | 20 | 75 | ||
| Non-ferrous metal smelting and rolling industry loan balance | RMB 100 million | 185.9 | 207.94 | 203.74 | 77 |
| Non-ferrous metal smelting and rolling industry percentage in loans for domestic enterprises | 2.11% | 2.08% | 1.83% | 77 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2011 | 2012 | 2012(restated) | 2013 | end of 2013 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average age of female employees of the whole Bank | years | 31 | 84 | ||||
| Employees 30-40 years of age | % | 30.1 | 82 | ||||
| Employees 40-50 years of age | % | 10.2 | 82 | ||||
| Employees 50 years of age or above | % | 1.4 | 82 | ||||
| Employees under 30 years of age | % | 58.3 | 82 | ||||
| Employees with junior college education | % | 17.4 | 82 | ||||
| Employees with junior college or below education | % | 1.7 | 82 | ||||
| Employees with master or above education | % | 12.7 | 82 | ||||
| Employees with university graduate education | % | 68.2 | 82 | ||||
| Female employees as percentage of total | % | 58.5 | 82 | ||||
| Female management personnel ratio | % | 47.3 | 47.7 | 47.8 | 14 | ||
| Female personnel ratio | % | 58.7 | 58.7 | 58.5 | 14, 16 | ||
| Increase in total retail customer compared with year beginning | percent | 16.89 | 53 | ||||
| Number of ATMs in mainland China | ATMs | 2533 | 61 | ||||
| Number of Board of Directors meetings | meetings | 17 | 33 | ||||
| Number of Board of Supervisors meetings | meetings | 12 | 33 | ||||
| Number of CRSs in mainland China | CRSs | 6959 | 61 | ||||
| Number of Non-executive Directors meetings | meeting | 1 | 33 | ||||
| Number of banking outlets opened in 2013 | outlets | 96 | 61 | ||||
| Number of branches in mainland China | branches | 113 | 61 | ||||
| Number of cash self-service devices in mainland China | devices | 9492 | 61 | ||||
| Number of interns received | persons | 2800 | 84 | ||||
| Number of new formal employees recruited | persons | 5631 | 84 | ||||
| Proportion of female employees among management personnel | % | 47.8 | 84 | ||||
| Proportion of female employees among total employees | % | 58.5 | 84 | ||||
| Total approved green financial projects | projects | 128 | 76 | ||||
| Total approved loan for green financial projects | 100 million yuan | 1662.34 | 76 | ||||
| Total asset | 100 million yuan | 27949.71 | 34080.99 | 34080.99 | 40163.99 | 14, 50 | |
| Total employees | persons | 51642 | 82 | ||||
| Total number of employees | person | 45344 | 48453 | 51642 | 14 | ||
| Total number of in-service employees | persons | 51642 | 84 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Average number of training courses (including online learning hours) per capita during the year | courses | 50 | 89 |
| Number of business knowledge and comprehensive quality courses independently developed | courses | 83 | 89 |
| Number of electronic courses in common knowledge and overall quality development developed | courses | 23 | 89 |
| Number of learning materials published on CMB Wechat platform for China Merchants Bank University | pieces | 200 | 89 |
| Number of online person/times received training | person/times | 6600000 | 89 |
| Total number of employees of the Bank received training in different levels | person/times | 9600000 | 89 |
| Total number of learning and development sessions held by CMB | sessions | 40 | 88 |
| Total number of managers participating in training | person/times | 1590 | 88 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2011 | 2012(restated) | 2013 | Report Pages |
|---|---|---|---|---|---|
| Average training cost per employee | 10000 yuan | 0.55 | 0.56 | 0.6 | 14 |
Number of suppliers by geographical region.
| Indicator | Unit | 2011 | 2012 | 2012(restated) | 2013 | Report Pages |
|---|---|---|---|---|---|---|
| Air loans granted through remote channels | hundred million yuan | 259.1 | 62 | |||
| Balance of green loans | 100 million yuan, billion yuan | 1014.23 | 1095.47 | 1163.72 | 12, 14 | |
| Cement industry loan balance | RMB 100 million | 86.29 | 103.72 | 117.66 | 77 | |
| Cement industry percentage in loans for domestic enterprises | 0.98% | 1.04% | 1.06% | 77 | ||
| Chemical material and product manufacturing loan balance | RMB 100 million | 264.27 | 293.27 | 283.22 | 77 | |
| Chemical material and product manufacturing percentage in loans for domestic enterprises | 3.00% | 2.93% | 2.55% | 77 | ||
| Coal processing industry loan balance | RMB 100 million | 54.71 | 63.55 | 49.26 | 77 | |
| Coal processing industry percentage in loans for domestic enterprises | 0.52% | 0.64% | 0.44% | 77 | ||
| Ferrous metal smelting and rolling industry loan balance | RMB 100 million | 212.23 | 244.27 | 223.97 | 77 | |
| Ferrous metal smelting and rolling industry percentage in loans for domestic enterprises | 2.41% | 2.44% | 2.02% | 77 | ||
| Green credit balance | 100 million yuan | 1014.23 | 1095.47 | 1163.72 | 16 | |
| Increase in green credit loans compared with previous year | billion yuan | 68.25 | 75 | |||
| Iron and steel industry loan balance | RMB 100 million | 152.09 | 244.27 | 223.97 | 77 | |
| Iron and steel industry percentage in loans for domestic enterprises | 1.73% | 2.44% | 2.02% | 77 | ||
| Loans granted by CMB in Affiliated institution (percentage of total) | % | 8.55 | 44 | |||
| Loans granted by CMB in Bohai Rim (percentage of total) | % | 14.26 | 44 | |||
| Loans granted by CMB in Central region (percentage of total) | % | 11.04 | 44 | |||
| Loans granted by CMB in Head office (percentage of total) | % | 9.01 | 44 | |||
| Loans granted by CMB in Northeast region (percentage of total) | % | 5.43 | 44 | |||
| Loans granted by CMB in Overseas (percentage of total) | % | 2.32 | 44 | |||
| Loans granted by CMB in Pearl River Delta and area at the west coast of Taiwan Strait (percentage of total) | % | 15.65 | 44 | |||
| Loans granted by CMB in Western region (percentage of total) | % | 12.94 | 44 | |||
| Loans granted by CMB in Yangtze River Delta (percentage of total) | % | 20.8 | 44 | |||
| NPL ratio | % | 0.56 | 0.61 | 0.83 | 14 | |
| Non-metallic mineral products loan balance | RMB 100 million | 175.49 | 205.78 | 224.67 | 77 | |
| Non-metallic mineral products percentage in loans for domestic enterprises | 1.99% | 2.06% | 2.02% | 77 | ||
| Number of new branches opened in 2013 | branches | 13 | 61 | |||
| Number of self-service banking outlets | outlets | 2330 | 61 | |||
| Number of sub-branches in mainland China | sub-branches | 934 | 61 | |||
| Overcapacity industries subtotal loan balance | RMB 100 million | 350.89 | 483.11 | 475.72 | 77 | |
| Overcapacity industries subtotal percentage in loans for domestic enterprises | 3.99% | 4.83% | 4.28% | 77 | ||
| Petroleum processing, coking and nuclear fuel processing industry loan balance | RMB 100 million | 100.15 | 112.27 | 97.94 | 77 | |
| Petroleum processing, coking and nuclear fuel processing industry percentage in loans for domestic enterprises | 1.14% | 1.12% | 0.88% | 77 | ||
| Plate glass industry loan balance | RMB 100 million | 3.89 | 6.72 | 6.15 | 77 | |
| Plate glass industry percentage in loans for domestic enterprises | 0.04% | 0.07% | 0.06% | 77 | ||
| Poly-silicon industry loan balance | RMB 100 million | 2.97 | 4.32 | 1.23 | 77 | |
| Poly-silicon industry percentage in loans for domestic enterprises | 0.03% | 0.04% | 0.01% | 77 | ||
| Shipbuilding industry loan balance | RMB 100 million | 43.34 | 54.76 | 69.85 | 77 | |
| Shipbuilding industry percentage in loans for domestic enterprises | 0.49% | 0.55% | 0.63% | 77 | ||
| The risk adjusted return on capital before tax (RAROC) | % | 28.42 | 29.84 | 26.38 | 14 | |
| Thermal power industry percentage in loans for domestic enterprises | 2.70% | 2.44% | 1.62% | 77 | ||
| Two-high industries subtotal loan balance | RMB 100 million | 1175.96 | 1307.17 | 1213.42 | 77 | |
| Two-high industries subtotal percentage in loans for domestic enterprises | 13.36% | 13.08% | 10.92% | 77 | ||
| Wind power equipment industry loan balance | RMB 100 million | 7.62 | 5.78 | 7.6 | 77 | |
| Wind power equipment industry percentage in loans for domestic enterprises | 0.09% | 0.06% | 0.07% | 77 | ||
| Year-on-year growth of Qian Ying Dan Yi program assets | % | 17.85 | 12 | |||
| Year-on-year increase in balance of green loans | billion yuan | 68.25 | 12 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Green credit loans as percentage of total corporate loans | % | 10.01 | 75 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Customers at the Golden Sunflower or higher level | persons | 1065 | 53 |
| Electronic channels replaced of our over-counter services for retail transactions | % | 92.5 | 62 |
| Increase in number of cards in use during reporting period | ten thousand cards | 385 | 55 |
| Increase in private bank customers compared with year beginning | percent | 30.63 | 53 |
| Number of credit cards in use | ten thousand cards | 2565 | 55 |
| Number of customers using E-bills | ten thousand | 2000 | 79 |
| Number of users of CMB Wechat platform for China Merchants Bank University | users | 6000 | 89 |
| Private bank customers | persons | 25496 | 53 |
| Remote channel transaction volume | hundred million yuan | 8017.33 | 62 |
| Remote channel transactions | ten thousand transactions | 6644.2 | 62 |
| Sales of trust and wealth management products through remote channels | hundred million yuan | 3344.46 | 62 |
| Total number of credit cards issued | ten thousand cards | 5121 | 55 |
| Total retail customer | persons | 47630000 | 53 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Number of new sub-branches opened in 2013 | sub-branches | 83 | 61 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2011 | 2012 | 2012(restated) | 2013 | Report Pages |
|---|---|---|---|---|---|---|
| Allowance coverage ratio of non-performing loans | % | 400.13 | 351.79 | 266 | 14 | |
| Capital adequacy ratio | % | 11.53 | 11.41 | 11.14 | 14 | |
| Number of matters reported, including Shareholders' Meeting | matters | 50 | 33 | |||
| Risk adjusted return on capital before tax (RAROC) | % | 28.42% | 29.84% | 26.38% | 50 | |
| Total tax | 100 million yuan | 170.86 | 218.42 | 252.62 | 14 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Number of best practice and case study documents compiled | documents | 610 | 89 |
| Number of meetings discussed or reviewed by CMB | meetings | 183 | 33 |
| Number of special committees of the Board of Directors meetings | meetings | 24 | 33 |
| Number of special committees of the Board of Supervisors meetings | meetings | 6 | 33 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2013 | Report Pages |
|---|---|---|---|
| Number of Independent Directors meetings | meetings | 2 | 33 |
| Number of investigations and training organized by Board of Directors | activities | 16 | 33 |
| Number of investigations and training organized by Board of Supervisors | activities | 16 | 33 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2011 | 2012(restated) | 2013 | Report Pages |
|---|---|---|---|---|---|
| Number of Shareholders' Meetings | meeting | 1 | 33 | ||
| Number of important conferences held by CMB | times | 63 | 33 | ||
| Number of participants in 'Joining Hands for Love – One Foundation’s Walking for Health Event' | people | 1964 | 101 | ||
| Number of teams from CMB mountain climbing club participating in the event | teams | 10 | 101 | ||
| Operation revenue | 100 million yuan | 961.57 | 1133.67 | 1326.04 | 14 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2011 | 2012 | 2012(restated) | 2013 | Report Pages |
|---|---|---|---|---|---|---|
| Amount raised for the Warm Package Program | yuan | 10000 | 101 | |||
| Number of CMB staff participating in the event | people | 40 | 101 | |||
| Operational revenue | 100 million yuan | 961.57 | 1133.67 | 1326.04 | 50 | |
| Social contribution value per share | Yuan | 5.49 | 7.08 | 7.33 | 14 | |
| Thermal power industry loan balance | RMB 100 million | 237.92 | 243.64 | 179.88 | 77 | |
| Total contributions to public welfare funds | 10 thousand yuan, 10000 yuan | 1660.2 | 2263.55 | 2263.55 | 4334.52 | 14, 16 |
| Total distance covered in 'Joining Hands for Love – One Foundation’s Walking for Health Event' | km | 50 | 101 | |||
| Total received green financial projects | projects | 137 | 76 | |||
| Total received loan for green financial projects | 100 million yuan | 1835.36 | 76 | |||
| Year-on-year increase in transaction volume | 43.08% | 55 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| SOâ‚“ Emissions | 10 thousand ton |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| GHG Removals from Newly Planted Trees | 10 thousand ton |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Waste Incineration | tons |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Incineration | tons/day |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2013 |
|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | 10000 tons | 1.14 |
| CO2 Emissions Reduction Compared to Last Year | 10000 tons | 695.74 |
| NOx Emissions Reduction Compared to Last Year | 10000 tons | 4.7 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2013 |
|---|---|---|
| COD Reduction Compared to Last Year | 10000 tons | 8.76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Biomass Energy | million kWh |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2013 |
|---|---|---|
| Water Consumption | tons | 17216000 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2013 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | kg | 312540 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Water Consumption Reduction Compared to Last Year | 10 thousand ton |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2013 |
|---|---|---|
| Total Investment in Ecological Restoration | million yuan | 20 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2011 | 2012 | 2013 |
|---|---|---|---|---|
| Number of Interns | persons | 2800 | ||
| Number of New Employees | persons | 5631 | ||
| Number of Total Employees | person | 45344 | 48453 | 51642 |
| Percentage of Employees Aged 30-50 | % | 40.3 | ||
| Percentage of Employees Aged Above 50 | % | 1.4 | ||
| Percentage of Employees Aged Below 30 | % | 58.3 | ||
| Percentage of Female Employees | % | 58.7 | 58.7 | 58.5 |
| Percentage of Master's Degree Employees | % | 12.7 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2013 |
|---|---|---|
| Number of Anti-corruption Training Session | activities | 32 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2011 | 2012 | 2012(restated) | 2013 |
|---|---|---|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | 10 thousand yuan | ||||
| Investment in Education Donation | yuan | ||||
| Number of Employees Participating in Volunteer Activities | people | 40 | |||
| Total Public Welfare Donations | 10 thousand yuan | 1660.2 | 2263.55 | 2263.55 | 4334.52 |