Social Responsibility Report 2013
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Jobs provided (position) | position | 600 | 663 | 785 | 25 |
| Management and professional staff | 686 | 678 | 709 | 25 | |
| Number of employee of the Group (person) | person | 3113 | 3066 | 3234 | 25 |
| Social insurance paid by the Group (RMB '000) | RMB '000 | 14773 | 24543 | 25180 | 25 |
| Toll collection staff | 2427 | 2388 | 2525 | 25 | |
| Total asset (RMB million) | RMB million | 24609 | 24209 | 22840 | 25 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Payment of re-employment incentives (RMB '000) | RMB '000 | 463 | 456 | 415 | 25 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Training costs paid (RMB '000) | RMB '000 | 1350 | 1177 | 1205 | 25 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Training hours (hour) | hour | 11000 | 12805 | 12763 | 25 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Customer satisfaction index | 83.1 | 80.3 | 83.3 | 25 | |
| Net asset (RMB million) | RMB million | 9204 | 9536 | 9974 | 25 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Highway maintenance quality indicator (MQI) - Jihe East | 91 | 88.3 | 94 | 25 | |
| Highway maintenance quality indicator (MQI) - Jihe West | 90.4 | 90.2 | N/A | 25 | |
| Highway maintenance quality indicator (MQI) - Meiguan Expressway | N/A | N/A | 93.6 | 25 | |
| Highway maintenance quality indicator (MQI) - Nanguang Expressway | 96.1 | 95.1 | 96 | 25 | |
| Highway maintenance quality indicator (MQI) - Yanba Expressway | 95.2 | 94.5 | 94.9 | 25 | |
| Highway maintenance quality indicator (MQI) - Yanpai Expressway | 92.6 | 92.2 | 92.6 | 25 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Credit rating for borrowing enterprises in Shenzhen | AAA | AAA | AAA | 25 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Tax (RMB '000) | RMB '000 | 405525 | 498626 | 397010 | 25 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2011 | 2012 | 2013 | Report Pages |
|---|---|---|---|---|---|
| Donations for charities (RMB '000) | RMB '000 | 850 | 200 | 560 | 25 |
| Participant (person-time) | person-time | 2136 | 1823 | 1574 | 25 |
| Revenue (RMB million) | RMB million | 2952 | 3135 | 3279 | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2011 | 2012 | 2013 |
|---|---|---|---|---|
| Number of Total Employees | person | 3113 | 3066 | 3234 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2011 | 2012 | 2013 |
|---|---|---|---|---|
| Total Cost of Training | RMB '000 | 1350 | 1177 | 1205 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2011 | 2012 | 2013 |
|---|---|---|---|---|
| Total Training Hours | hour | 11000 | 12805 | 12763 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2011 | 2012 | 2013 |
|---|---|---|---|---|
| Number of Participations in Volunteer Activities | person-time | 2136 | 1823 | 1574 |
| Total Public Welfare Donations | RMB '000 | 850 | 200 | 560 |
| Total Social Investment | RMB '000 | 850 | 200 | 560 |