ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Light Bulb Total Emissions | Tonnes | 0.02 | 0.000006 | 27 |
| Nitrogen Oxides (NOx) Total Emissions | Tonnes | 0.05 | 0.001 | 27 |
| Particulate Matter (PM) Total Emissions | Tonnes | 9.4*10^-3 | 0.43 | 27 |
| Sulphur Oxides (SOx) Total Emissions | Tonnes | 2.12*10^-3 | 0.05 | 27 |
| Waste Batteries Total Emissions | Tonnes | 0.05 | 0.04 | 27 |
| Waste Lamps Containing Mercury Total Emissions | Tonnes | 3.00*10^-3 | 0.0039 | 27 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Carbon Monoxide (CO) Total Emissions | Tonnes | 0.52 | 0.01 | 27 |
| Cartridges/Toner Total Emissions | Tonnes | 0.15 | 0.04 | 27 |
| Direct Greenhouse Gas Emissions (Scope1) Per Employee | Tonnes CO2e | 0.34 | 0.31 | 27 |
| Direct Greenhouse Gas Emissions (Scope1) Total Emissions | Tonnes CO2e | 295.19 | 222.65 | 27 |
| Indirect Greenhouse Gas Emissions (Scope2) Per Employee | Tonnes CO2e | 1.7 | 0.29 | 27 |
| Indirect Greenhouse Gas Emissions (Scope2) Total Emissions | Tonnes CO2e | 1456.15 | 203.05 | 27 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Amount of Mercury-containing Waste Lamps Produced Per Employee | kg/Employee | 3.49*10^-3 | 0.0054 | 27 |
| Waste Battery Generation Per Employee | kg/Employee | 0.06 | 0.05 | 27 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Amount of Domestic Waste Generated Per Employee | kg/Employee | 104.06 | 132.59 | 27 |
| Cartridges/Toner Total Recovery (Recyclable Waste) | Tonnes | 0.006 | 0.24 | 27 |
| Domestic Waste Total Production | Tonnes | 89.39 | 94.4 | 27 |
| Light Bulb Production Per Employee | kg/Employee | 0.02 | 8.42*10^-6 | 27 |
| Paper Total Recovery (Recyclable Waste) | Tonnes | 2.56 | 6.22 | 27 |
| Plastic Production Per Employee | kg/Employee | 5.03 | 5.5 | 27 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Plastics Total Recovery (Recyclable Waste) | Tonnes | 3.6 | 1.55 | 27 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Diesel Consumption | kWh | 1.55 | 28 | |
| Electricity Consumption | kwh | 2164.7 | 2487.01 | 27 |
| Energy Use Per Square Metre of Floor Area | kwh/m² | 0.15 | 0.15 | 27 |
| Gas Usage | kwh | 250.66 | 308.39 | 27 |
| Natural Gas Consumption | kwh | 55.88 | 68.45 | 27 |
| Petrol Consumption | kWh | 1097.71 | 821.61 | 28 |
| Total Diesel Consumption Per Employee | kWh/Employee | 1.8 | 28 | |
| Total Electricity Consumption Per Square Metre of Floor Area | kwh/m² | 0.09 | 0.1 | 27 |
| Total Energy Consumption | kwh | 3743.67 | 3685.47 | 27 |
| Total Gas Consumption Per Square Metre of Floor Area | kwh/m² | 0.03 | 0.01 | 27 |
| Total Natural Gas Consumption Per Square Metre of Floor Area | kwh/m² | 0.01 | 0.003 | 27 |
| Total Petrol Consumption Per Employee | kWh/Employee | 1.28 | 1.15 | 28 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Bucket Water Consumption | m³ | 33.14 | 54.45 | 27 |
| Municipal Water Consumption | m³ | 12056 | 15769.4 | 27 |
| Total Bucket Water Consumption Per Staff | m³/Employee | 0.04 | 0.08 | 27 |
| Total Water Consumption Per Square Metre of Floor Area | m³/m² | 0.5 | 0.66 | 27 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Cartridge/Toner Generation Per Employee | kg/Employee | 0.17 | 0.06 | 27 |
| Paper Production Per Employee | kg/Employee | 11.9 | 13.08 | 27 |
| Paper Total Production | Tonnes | 10.22 | 9.31 | 27 |
| Plastics Total Production | Tonnes | 4.32 | 3.92 | 27 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Assistant General Manager and Above | Person | 30 | 25 | 28 |
| Assistant General Manager and Above Percent | 3.46% | 3.54% | 28 | |
| Assistant Manager | Person | 60 | 45 | 28 |
| Assistant Manager Percent | 7.06% | 6.27% | 28 | |
| Employees 30-39 years old | Person | 442 | 444 | 28 |
| Employees 30-39 years old Percent | 51.44% | 62.38% | 28 | |
| Employees 40-49 years old | Person | 152 | 159 | 28 |
| Employees 40-49 years old Percent | 17.72% | 22.35% | 28 | |
| Employees Age 50 and above | Person | 26 | 29 | 28 |
| Employees Age 50 and above Percent | 3.03% | 4.02% | 28 | |
| Employees Hong Kong | Person | 25 | 24 | 28 |
| Employees Hong Kong Percent | 2.88% | 3.38% | 28 | |
| Employees Mainland China | Person | 834 | 688 | 28 |
| Employees Mainland China Percent | 97.12% | 96.62% | 28 | |
| Employees Under 30 years old | Person | 239 | 80 | 28 |
| Employees Under 30 years old Percent | 27.81% | 11.25% | 28 | |
| Female Employees | Person | 288 | 242 | 28 |
| Female Employees Percent | 33.57% | 33.92% | 28 | |
| Full-time Employees | Person | 859 | 712 | 28 |
| General Staff | Person | 676 | 559 | 28 |
| General Staff Percent | 78.67% | 78.46% | 28 | |
| Male Employees | Person | 571 | 470 | 28 |
| Male Employees Percent | 66.43% | 66.08% | 28 | |
| Manager | Person | 63 | 66 | 28 |
| Manager Percent | 7.35% | 9.32% | 28 | |
| Senior Manager | Person | 26 | 17 | 28 |
| Senior Manager Percent | 3.03% | 2.41% | 28 | |
| Technical Staff | Person | 4 | 3 | 28 |
| Technical Staff Percent | 0.43% | 0.48% | 28 | |
| Total Staff | Person | 859 | 712 | 28 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Staff Turnover 30-39 years old | Person | 67 | 73 | 28 |
| Staff Turnover 40-49 years old | Person | 19 | 29 | 28 |
| Staff Turnover Age 50 and above | Person | 5 | 28 | |
| Staff Turnover Female | Person | 35 | 49 | 28 |
| Staff Turnover Hong Kong | Person | 7 | 1 | 28 |
| Staff Turnover Mainland China | Person | 118 | 136 | 28 |
| Staff Turnover Male | Person | 90 | 88 | 28 |
| Staff Turnover Rate 30-39 years old | 18.77% | 10.25% | 28 | |
| Staff Turnover Rate 40-49 years old | 15.45% | 4.07% | 28 | |
| Staff Turnover Rate Age 50 and above | 19.05% | 0.70% | 28 | |
| Staff Turnover Rate Female | 15.02% | 6.88% | 28 | |
| Staff Turnover Rate Hong Kong | 35.00% | 0.14% | 28 | |
| Staff Turnover Rate Mainland China | 17.51% | 19.10% | 28 | |
| Staff Turnover Rate Male | 15.26% | 18.72% | 28 | |
| Staff Turnover Rate Total | 18.01% | 16.71% | 28 | |
| Staff Turnover Rate Under 30 years old | 18.13% | 4.21% | 28 | |
| Staff Turnover Total | Person | 125 | 119 | 28 |
| Staff Turnover Under 30 years old | Person | 35 | 30 | 28 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of work-related deaths | Percent | 0.00% | 0.00% | 29 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of working days lost due to work-related injuries | Number of days | 1 | 29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of Staff Trained Assistant General Manager and Above | Person | 23 | 51 | 28 |
| Number of Staff Trained Assistant Manager | Person | 76 | 38 | 28 |
| Number of Staff Trained Female | Person | 226 | 264 | 28 |
| Number of Staff Trained General Staff | Person | 487 | 487 | 28 |
| Number of Staff Trained Male | Person | 453 | 328 | 28 |
| Number of Staff Trained Manager | Person | 67 | 55 | 28 |
| Number of Staff Trained Senior Manager | Person | 23 | 13 | 28 |
| Number of Staff Trained Technical Staff | Person | 3 | 3 | 28 |
| Number of Staff Trained Total | Person | 679 | 592 | 28 |
| Percentage of Staff Trained Assistant General Manager and Above | 3.39% | 7.63% | 28 | |
| Percentage of Staff Trained Assistant Manager | 11.59% | 5.34% | 28 | |
| Percentage of Staff Trained Female | 33.28% | 37.08% | 28 | |
| Percentage of Staff Trained General Staff | 71.72% | 68.40% | 28 | |
| Percentage of Staff Trained Male | 66.72% | 46.07% | 28 | |
| Percentage of Staff Trained Manager | 9.87% | 7.72% | 28 | |
| Percentage of Staff Trained Senior Manager | 3.39% | 1.83% | 28 | |
| Percentage of Staff Trained Technical Staff | 0.44% | 0.43% | 28 | |
| Percentage of Staff Trained Total | 79.05% | 83.51% | 28 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average Training Hours Per Employee Assistant General Manager and Above | Hours | 12.93 | 13.42 | 28 |
| Average Training Hours Per Employee Female | Hours | 25.02 | 21.67 | 28 |
| Average Training Hours Per Employee Male | Hours | 19.28 | 17.17 | 28 |
| Average Training Hours Per Employee Manager | Hours | 10.78 | 14.6 | 28 |
| Average Training Hours Per Employee Senior Manager | Hours | 18.07 | 13.89 | 28 |
| Average Training Hours Per Employee Total | Hours | 21.19 | 18.69 | 28 |
| Average training hours per employee - Assistant Manager | Hours | 16.15 | 16.56 | 29 |
| Average training hours per employee - General Staff | Hours | 23.62 | 14.9 | 29 |
| Average training hours per employee - Technical Staff | Hours | 67.67 | 58.53 | 29 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average Customer Satisfaction (out of 100) | Score | 97.71 | 94.1 | 29 |
| Complaint Resolution Rate | Percent | 94.30% | 92.90% | 29 |
| Customer Satisfaction - Hong Kong | Percent, Size | 4.20% | 115 | 29 |
| Customer Satisfaction - Mainland China | Percent, Size | 95.80% | 6633 | 29 |
| Customer Satisfaction - Total | Size | 2500 | 6748 | 29 |
| Number of complaints received | Cases | 2337 | 3387 | 29 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Donation Amount | RMB | 1722 | 540000 | 29 |
| Staff Volunteer Hours | Hours | 4 | 60 | 29 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Tonnes | 0.0094 | 0.43 |
| NOₓ Emissions | Tonnes | 0.05 | 0.001 |
| SOₓ Emissions | Tonnes | 0.00212 | 0.05 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes CO2e | 295.19 | 222.65 |
| Indirect Energy Emissions (Scope 2) | Tonnes CO2e | 1456.15 | 203.05 |
| Scope 1 GHG Emissions Intensity (By Employee) | Tonnes CO2e | 0.34 | 0.31 |
| Scope 2 GHG Emissions Intensity (By Employee) | Tonnes CO2e | 1.7 | 0.29 |
| Total GHG Emissions | Tonnes CO2e | 1751.34 | 425.7 |
| Total GHG Emissions Intensity (By Employee) | Tonnes CO2e | 2.04 | 0.6 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Waste (Used Batteries) | kg/Employee | 0.06 | 0.05 |
| Total Hazardous Waste Intensity (By Employee) | kg/Employee | 0.06349 | 0.0554 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonnes | 89.39 | 94.4 |
| Non-Hazardous Waste Recycled | Tonnes | 2.566 | 6.46 |
| Paper Waste | Tonnes | 2.56 | 6.22 |
| Plastic Waste | kg/Employee | 5.03 | 5.5 |
| Total Non-Hazardous Waste Intensity (By Employee) | kg/Employee | 104.06 | 132.59 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Plastic Waste Reduction Compared to Last Year | Tonnes | 2.05 |
| Plastic Waste Reduction Percentage Compared to Last Year | % | 56.94 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Diesel Fuel Consumption | kWh | 1.55 | |
| Direct Energy Consumption Intensity (By Area per Year) | kwh/m² | 0.06 | 0.05 |
| Energy Consumption Intensity (By Area) | kwh/m² | 0.15 | 0.15 |
| Gasoline Consumption | kWh | 1097.71 | 821.61 |
| Indirect Energy Consumption Intensity (By Area per Year) | kwh/m² | 0.09 | 0.1 |
| Natural Gas Consumption | kwh | 55.88 | 68.45 |
| Purchased Electricity | kwh | 2164.7 | 2487.01 |
| Total Electricity Consumption Intensity (By Area) | kwh/m² | 0.09 | 0.1 |
| Total Energy Consumption | kwh | 3743.67 | 3685.47 |
| Total Indirect Energy Consumption | kwh | 2164.7 | 2487.01 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Municipal Water Consumption | m³ | 12056 | 15769.4 |
| Water Consumption | m³ | 12089.14 | 15823.85 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 10.22 | 9.31 |
| Packaging Material Consumption (Plastic) | Tonnes | 4.32 | 3.92 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 594 | 603 |
| Number of Employees Aged Above 50 | Person | 26 | 29 |
| Number of Employees Aged Below 30 | Person | 239 | 80 |
| Number of Employees in Hong Kong | Person | 25 | 24 |
| Number of Employees in Hong Kong and Mainland China | Person | 859 | 712 |
| Number of Employees in Mainland China | Person | 834 | 688 |
| Number of Female Employees | Person | 288 | 242 |
| Number of Full-time Employees | Person | 859 | 712 |
| Number of Male Employees | Person | 571 | 470 |
| Number of Total Employees | Person | 859 | 712 |
| Percentage of Employees Aged 30-50 | % | 69.16 | 84.73 |
| Percentage of Employees Aged Above 50 | % | 3.03 | 4.02 |
| Percentage of Employees Aged Below 30 | % | 27.81 | 11.25 |
| Percentage of Employees in Hong Kong | % | 2.88 | 3.38 |
| Percentage of Employees in Hong Kong and Mainland China | % | 100 | 100 |
| Percentage of Employees in Mainland China | % | 97.12 | 96.62 |
| Percentage of Female Employees | % | 33.57 | 33.92 |
| Percentage of Full-time Employees | % | 100 | 100 |
| Percentage of Male Employees | % | 66.43 | 66.08 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 18.77 | 10.25 |
| Turnover Rate of Employees Aged Above 50 | % | 19.05 | 0.7 |
| Turnover Rate of Employees Aged Below 30 | % | 18.13 | 4.21 |
| Turnover Rate of Employees in Hong Kong | % | 35 | 0.14 |
| Turnover Rate of Employees in Mainland China | % | 17.51 | 19.1 |
| Turnover Rate of Female Employees | % | 15.02 | 6.88 |
| Turnover Rate of Male Employees | % | 15.26 | 18.72 |
| Turnover Rate of Total Employees | % | 18.01 | 16.71 |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Number of days | 1 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 79.05 | 83.51 |
| Percentage of Trained Female Employees | % | 33.28 | 37.08 |
| Percentage of Trained General Employees | % | 71.72 | 68.4 |
| Percentage of Trained Male Employees | % | 66.72 | 46.07 |
| Percentage of Trained Senior Management | % | 3.39 | 1.83 |
| Percentage of Trained Technical Employees | % | 0.44 | 0.43 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | Hours | 25.02 | 21.67 |
| Average Training Hours (General Staff) | Hours | 23.62 | 14.9 |
| Average Training Hours (Male) | Hours | 19.28 | 17.17 |
| Average Training Hours (Senior Management) | Hours | 18.07 | 13.89 |
| Average Training Hours (Technical Employees) | Hours | 67.67 | 58.53 |
| Average Training Hours per Employee | Hours | 21.19 | 18.69 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaint Growth Rate | Percent | 44.99 | |
| Complaints Handling Rate | Percent | 94.3 | 92.9 |
| Total Number of Customer Complaints | Cases | 2337 | 3387 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Cash Donations | RMB | 1722 | 540000 |
| Total Public Welfare Donations | RMB | 1722 | 540000 |
| Total Volunteer Service Hours | Hours | 4 | 60 |