2024 Environmental, Social and Governance Report

Year: 2024
Published: 2025-04-30
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2024 Report Pages
Urban Services Business Exhaust Emissions Nitrogen Oxides kg 328565.26 75
Urban Services Business Exhaust Emissions Sulfur Dioxide kg 652.58 75

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Diesel greenhouse gas emissions (Scope 1) - Hazardous waste treatment business Ton 1559.29 74
Diesel greenhouse gas emissions (Scope 1) - Shiny Glory Ton 2160.81 74
Diesel greenhouse gas emissions (Scope 1) - Urban service business Ton 95550.41 73
Direct greenhouse gas emissions (Scope 1) - Hazardous waste treatment business Ton 6491.01 74
Direct greenhouse gas emissions (Scope 1) - Shiny Glory Ton 2168.48 74
Direct greenhouse gas emissions (Scope 1) - Urban service business Ton 109557.84 73
Gasoline greenhouse gas emissions (Scope 1) - Hazardous waste treatment business Ton 381.94 74
Gasoline greenhouse gas emissions (Scope 1) - Shiny Glory Ton 7.67 74
Gasoline greenhouse gas emissions (Scope 1) - Urban service business Ton 12718.98 73
Greenhouse Gas Emissions Per Unit of Operating Revenue Ton/10000 RMB 0.3 75
Greenhouse gas emissions (Scope 1 and Scope 2) - Hazardous waste treatment business Ton 50285.78 74
Greenhouse gas emissions (Scope 1 and Scope 2) - Shiny Glory Ton 2168.48 74
Greenhouse gas emissions (Scope 1 and Scope 2) - Urban service business Ton 126631.48 73
Headquarters Office Direct greenhouse gas emissions (Scope 1) Ton 8.49 75
Headquarters Office Direct greenhouse gas emissions (Scope 1) Gasoline Ton 3.85 75
Headquarters Office Direct greenhouse gas emissions (Scope 1) Natural gas Ton 4.64 75
Headquarters Office Greenhouse gas emissions (Scope 1 and Scope 2) Ton 191.36 75
Headquarters Office Indirect greenhouse gas emissions (Scope 2) Ton 182.87 75
Headquarters Office Indirect greenhouse gas emissions (Scope 2) Purchased electricity Ton 182.87 75
Indirect greenhouse gas emissions (Scope 2) - Hazardous waste treatment business Ton 43794.77 74
Indirect greenhouse gas emissions (Scope 2) - Shiny Glory Ton 74
Indirect greenhouse gas emissions (Scope 2) - Urban service business Ton 17073.64 73
Natural gas greenhouse gas emissions (Scope 1) - Hazardous waste treatment business Ton 4549.78 74
Natural gas greenhouse gas emissions (Scope 1) - Shiny Glory Ton 74
Natural gas greenhouse gas emissions (Scope 1) - Urban service business Ton 1288.45 73
Purchased Electricity (Urban Services Business) Megawatt-hours 32246.63 78
Purchased electricity greenhouse gas emissions (Scope 2) - Hazardous waste treatment business Ton 15215.07 74
Purchased electricity greenhouse gas emissions (Scope 2) - Shiny Glory Ton 74
Purchased electricity greenhouse gas emissions (Scope 2) - Urban service business Ton 16516.36 73
Purchased heat greenhouse gas emissions (Scope 2) - Hazardous waste treatment business Ton 28579.7 74
Purchased heat greenhouse gas emissions (Scope 2) - Shiny Glory Ton 74
Purchased heat greenhouse gas emissions (Scope 2) - Urban service business Ton 557.28 73
Total Greenhouse Gas Emissions Ton 179277.1 75

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Approved treatment capacity of waste electrical and electronic equipment projects million units per year 2.15 9
Number of on-site safety and environmental inspection and supervision conducted - Hazardous waste sector times 26 106
Number of operational waste electrical and electronic equipment treatment projects projects 2 9
Shandong Pingfu pulp residue and copper-containing hazardous waste recycling project designed processing capacity (first phase) tons/year 10000 68
Total Amount of Hazardous Waste Per Unit of Operating Revenue Ton/10000 RMB 0.08 77
Total Harmful Waste (Hazardous Waste Treatment Business) Ton 44226.86 77
Total Harmful Waste (Total) Ton 46572.96 77
Total Harmful Waste (Urban Services Business) Ton 2346.1 77
Yichang resource recovery project designed processing capacity tons/year 20000 68

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Number of on-site safety and environmental inspection and supervision conducted - Urban services sector times 1035 106
Total Amount of Non-hazardous Waste Per Unit of Operating Revenue Ton/10000 RMB 0.03 77
Total Non-Harmful Waste (Hazardous Waste Treatment Business) Ton 69.11 77
Total Non-Harmful Waste (Headquarters Office) Ton 11.29 77
Total Non-Harmful Waste (Shiny Glory) Ton 222.36 77
Total Non-Harmful Waste (Total) Ton 16443.64 77
Total Non-Harmful Waste (Urban Services Business) Ton 16140.88 77

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Environmental pollution accidents target zero 106

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Number of companies with ISO 14001 certification in hazardous waste business segment companies 2 105
Number of hazardous waste treatment projects in operation projects 10 9
Total designed treatment capacity of hazard-free waste disposal projects tons per annum 419716 9
Total designed treatment capacity of recycling and reuse projects tons per annum 280000 9
Yichang resource recovery project hazardous waste recycling and utilization rate 100% 68

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 2027 Report Pages
Diesel Consumption (Urban Services Business) Megawatt-hours 352693.69 78
Direct Energy Consumption (Headquarter Office) Megawatt-hours 37.99 80
Direct Energy Consumption (Urban Services Business) Megawatt-hours 408937.55 78
Electricity generated by Shandong Pingfu waste heat power generation project kilowatt-hours 4237700 13, 52
Electricity generated by Shandong Pingfu waste heat power generation project (target) kilowatt-hours 3000000 52
Electricity generated by Weifang Project photovoltaic power generation kilowatt-hours 1850000 52
Energy Consumption Per Unit of Operating Revenue (Total) MWh/10000 RMB 0.97 80
Gasoline Consumption (Headquarter Office) Megawatt-hours 15.04 80
Gasoline Consumption (Urban Services Business) Megawatt-hours 49865.9 78
Indirect Energy Consumption (Headquarter Office) Megawatt-hours 269.89 80
Indirect Energy Consumption (Urban Services Business) Megawatt-hours 34321.38 78
Natural Gas Consumption (Headquarter Office) Megawatt-hours 22.95 80
Natural Gas Consumption (Urban Services Business) Megawatt-hours 6037.87 78
Proportion of existing fuel-powered hook arm trucks replaced with LNG-powered hook arm trucks in Shenzhen projects 0.8 52
Proportion of existing large-scale new energy sanitation vehicles in total number of sanitation vehicles % 15 127
Proportion of large-scale new energy sanitation vehicles in Group's existing sanitation vehicle fleet 0.15 52
Purchased Electricity (Headquarter Office) Megawatt-hours 269.89 80
Purchased Heat (Urban Services Business) Megawatt-hours 1407.39 78
Shandong Pingfu thermal cracking project design scale tons/year 5000 68
Total Energy Consumption (Headquarter Office) Megawatt-hours 307.88 80
Total Energy Consumption (Total) MWh 584304.42 80
Total Energy Consumption (Urban Services Business) Megawatt-hours 443258.92 78

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Fresh Water Consumption (Headquarter Office) Ton 2681 80
Fresh Water Consumption (Urban Services Business) Tons 10967050.93 78
Reclaimed Water Consumption (Urban Services Business) Tons 2708800.72 78
Recycled Water Consumption (Headquarter Office) Ton 1796 80
Total Water Consumption (Total) Ton 13989771.85 80
Urban Services Business Wastewater Ton 1260438.04 75
Water Consumption (Total, Headquarter Office) Ton 4477 80
Water Consumption (Urban Services Business) Tons 13675851.65 78
Water Consumption Per Unit of Operating Revenue (Total) Ton/10000 RMB 23.21 80

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2025 2028 Report Pages
Proportion of existing fuel-powered hook arm trucks to be replaced with LNG-powered hook arm trucks in Shenzhen projects (target for 2025) 0.85 52
Proportion of large-scale new energy sanitation vehicles in Group's existing sanitation vehicle fleet (target for 2025) 0.16 52
Proportion of large-scale new energy sanitation vehicles in Group's existing sanitation vehicle fleet (target for 2028) 0.25 52

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Operation project achieving 100% reuse of production wastewater and zero discharge 100% 127

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2024 Report Pages
Urban service project coverage area million square meters 459 9

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2024 Report Pages
Composition of Management Staff divided by Gender: Female Person 23 89
Composition of Management Staff divided by Gender: Male Person 246 89
Composition of Management Staff divided by Management Level: Middle Management Person 237 89
Composition of Management Staff divided by Management Level: Senior Management Person 32 89
External labor dispatch employees Person 2205 88
Full-time employees classified by age: Employees aged 31-50 (inclusive) Person 15642 88
Full-time employees classified by age: Employees over 50 years old Person 49912 88
Full-time employees classified by age: Employees under 30 years old Person 1665 88
Full-time employees classified by ethnicity: Minority employees Person 2446 88
Full-time employees classified by ethnicity: Non-minority employees Person 64773 88
Full-time employees classified by gender: Female employees Person 33899 88
Full-time employees classified by gender: Male employees Person 33320 88
Full-time employees classified by job category: Administrative and managerial staff Person 1948 89
Full-time employees classified by job category: Front-line production and operation staff Person 64952 89
Full-time employees classified by job category: Sales and marketing staff Person 189 89
Full-time employees classified by job category: Technicians Person 130 89
Full-time employees classified by job level: Front-line production and operation staff Person 64952 89
Full-time employees classified by job level: Front-line production and operation staff (Female) Person 32896 89
Full-time employees classified by job level: Headquarter and regional project department staff Person 1998 89
Full-time employees classified by job level: Headquarter and regional project department staff (Female) Person 980 89
Full-time employees classified by job level: Managers Person 269 89
Full-time employees classified by job level: Managers (Female) Person 23 89
Full-time employees classified by physical condition: Disabled employees Person 470 88
Full-time employees classified by physical condition: Non-disabled employees Person 66749 88
Full-time employees classified by region: Domestic region Person 64601 89
Full-time employees classified by region: Overseas Region (Hong Kong) Person 2618 89
Number of New Hires divided by Gender: Female Person 14748 89
Number of New Hires divided by Gender: Male Person 14430 89
Proportion of age-appropriate employees at headquarters and project companies joining the trade union % 59.31 91
Proportion of workforce that was female % 50.43 127
Self-owned full-time employees Person 67219 88

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2024 Report Pages
Employee Turnover Rate % 31.35 90
Employee Turnover Rate (Domestic Region) % 30.45 90
Employee Turnover Rate (Employees Aged 31-50 inclusive) % 23.13 90
Employee Turnover Rate (Employees Over 50 Years Old) % 33.58 90
Employee Turnover Rate (Employees Under 30 Years Old) % 41.74 90
Employee Turnover Rate (Female Employees) % 30.22 90
Employee Turnover Rate (Male Employees) % 32.49 90
Employee Turnover Rate (Overseas Region Hong Kong) % 53.4 90

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Major traffic responsibility accidents target zero 106
Number of workplace deaths people 2 2 2 110
Occupational disease incidence rate target zero 106
Production safety responsibility accidents target zero 106
Reduction rate in accidents compared to the same period in 2023 - Hazardous waste sector - 106
Reduction rate in accidents compared to the same period in 2023 - Urban services sector % 18.04 106
Workplace death ratio 0.039 0.035 0.031 110

Lost days due to work injury.

Indicator Unit 2023 2024 Report Pages
Number of workdays lost due to workplace accidents days 5670 8715 110
Proportion of workdays lost due to work-related injuries 0.04% 0.05% 110

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Conceal or underreport accidents target zero 106
Number of companies with ISO 45001 certification in hazardous waste business segment companies 1 105
Number of participants in safety activities (Safety Production Month, 100 Days of Safety, etc.) participants 60726 111
Number of participants in special safety training (urban services business sector) participants 17004 111

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2024 Report Pages
Number of Female Employees Trained People 33899 99
Number of Front-line Production Operation Personnel Trained People 64952 99
Number of Headquarter and Regional Project Department Personnel Trained People 1998 99
Number of Male Employees Trained People 33320 99
Number of Management Personnel Trained People 269 99
Percentage of Female Employees Trained % 100 99
Percentage of Front-line Production Operation Personnel Trained % 100 99
Percentage of Headquarter and Regional Project Department Personnel Trained % 100 99
Percentage of Male Employees Trained % 100 99
Percentage of Management Personnel Trained % 100 99
Total Number of Employees Trained People 67219 99

The average training hours completed per employee by gender and employee category.

Indicator Unit 2024 Report Pages
Average Training Duration for Female Employees Hours/person 84 99
Average Training Duration for Male Employees Hours/person 74 99
Average Training Duration per Employee Hours/person 79 99
Average training duration for first-line production personnel Hours/person 79 100
Average training duration for headquarter and regional project department personnel Hours/person 68 100
Average training duration for management personnel Hours/person 61 100
Number of special training courses completed by urban services business sector courses 27 111
Total Training Hours for Female Employees Hours 2836343 99
Total Training Hours for Male Employees Hours 2459712 99
Total training hours for front-line production operation personnel Hours 5143009 100
Total training hours for headquarter and regional project department personnel Hours 136696 100
Total training hours for management personnel Hours 16350 100

Number of suppliers by geographical region.

Indicator Unit 2024 Report Pages
Direct Procurement Suppliers 185 85
Indirect Procurement Suppliers 104 85
Number of Suppliers by Grade - Grade A Suppliers 224 84
Number of Suppliers by Grade - Grade B Suppliers 35 84
Number of Suppliers by Grade - Strategic Suppliers 30 84
Number of Suppliers by Region - Central China 44 84
Number of Suppliers by Region - East China 114 84
Number of Suppliers by Region - North China 54 84
Number of Suppliers by Region - Northeast China 10 84
Number of Suppliers by Region - Northwest China 12 84
Number of Suppliers by Region - South China 55 84
Total Number of Suppliers 289 84

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Percentage of Suppliers Participating in Online/Onsite Evaluation 100% 85
Proportion of Suppliers Involved in Online/Onsite Assessments 100% 85

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Number of Suppliers Identified with High ESG Risk and Significant Business Impact in Indirect Procurement 5 85
Number of Suppliers Identified with High ESG Risks and Significant Impact on Business in Direct Procurement 30 85

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2024 Report Pages
Citizen service hotline response rate (Zhongyan Property Management) percent 100 129
Citizen service hotline satisfaction rate (Zhongyan Property Management) percent 100 129
Citizen service hotline solution rate (Zhongyan Property Management) percent 100 129
Number of citizen service hotline work orders handled by Zhongyan Property Management 3 38
Number of satisfaction survey questionnaires received 4726 91
Number of valid satisfaction survey questionnaires 4065 91
Resolution rate of citizen service hotline work orders by Zhongyan Property Management % 100 38
Response rate of citizen service hotline work orders by Zhongyan Property Management % 100 38
Satisfaction rate of citizen service hotline work orders by Zhongyan Property Management % 100 38

Description of quality assurance process and recall procedures.

Indicator Unit 2024 Report Pages
ISO 9001:2015 certification obtained by Shiny Glory Services Limited Yes 38

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2024 Report Pages
Number of urban service projects managed projects 231 9

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2024 Report Pages
Charitable and other donations RMB 262000 14, 129

The types of emissions and respective emissions data.

Standard Indicator Unit 2024
NOₓ Emissions kg 328565.26
SOₓ Emissions kg 652.58

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Direct GHG Emissions (Scope 1) Ton 118726.48
GHG Emissions from Natural Gas Ton 5843.92
GHG Emissions from Purchased Electricity Ton 31731.43
Indirect Energy Emissions (Scope 2) Ton 60913.28
Total GHG Emissions Ton 179277.1
Total GHG Emissions Intensity (By Revenue) Ton/10000 RMB 0.3

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Total Hazardous Waste Ton 46572.96
Total Hazardous Waste Intensity (By Revenue) Ton/10000 RMB 0.08

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Non-Hazardous Waste (Office Waste) Ton 11.29
Total Non-Hazardous Waste Intensity (By Revenue) Ton/10000 RMB 0.03

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 100

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Diesel Fuel Consumption Megawatt-hours 352693.69
Energy Consumption Intensity (By Revenue) MWh/10000 RMB 0.97
Gasoline Consumption Megawatt-hours 49880.94
Natural Gas Consumption Megawatt-hours 6060.82
Purchased Electricity Megawatt-hours 269.89
Purchased Heating Megawatt-hours 1407.39
Total Direct Energy Consumption Megawatt-hours 408937.55
Total Energy Consumption Megawatt-hours 584304.42
Total Indirect Energy Consumption Megawatt-hours 34591.27

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Recycled Water Percentage % 19.37
Recycled Water Usage Ton 2708800.72
Total Wastewater Discharge Ton 1260438.04
Total Water Withdrawal Ton 13989771.85
Water Consumption Ton 13989771.85
Water Consumption Intensity (By Revenue) Ton/10000 RMB 23.21
Water Consumption in Office Ton 4477
Water Consumption in Production and Operation Ton 13675851.65

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Wastewater Reduction Percentage Compared to Last Year % 100

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2024
Number of Employees Aged 30-50 Person 15642
Number of Employees Aged Above 50 Person 49912
Number of Employees Aged Below 30 Person 1665
Number of Employees in Hong Kong Person 2618
Number of Employees in Mainland China Person 64601
Number of Female Employees Person 33899
Number of Full-time Employees Person 67219
Number of Full-time Employees (Female) Person 33899
Number of Full-time Employees (Male) Person 33320
Number of Male Employees Person 33320
Number of Middle Management Employees Person 237
Number of New Employees (Female) Person 14748
Number of New Employees (Male) Person 14430
Number of Senior Management Employees Person 32
Number of Total Employees Person 67219
Percentage of Female Employees % 50.43

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2024
Turnover Rate of Employees Aged 30-50 % 23.13
Turnover Rate of Employees Aged Above 50 % 33.58
Turnover Rate of Employees Aged Below 30 % 41.74
Turnover Rate of Employees in Hong Kong % 53.4
Turnover Rate of Female Employees % 30.22
Turnover Rate of Male Employees % 32.49
Turnover Rate of Total Employees % 31.35

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2022 2023 2024
Number of Work-related Fatalities people 2 2 2
Work-related Fatalities Rate 0.039 0.035 0.031

Lost days due to work injury.

Standard Indicator Unit 2023 2024
Lost Days Due to Work-related Injuries days 5670 8715

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2024
Number of People Receiving Training on Work Safety participants 17004

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2024
Percentage of Employees Trained % 100
Percentage of Trained Female Employees % 50.44
Percentage of Trained Male Employees % 49.56

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2024
Average Training Hours (Administrative Employees) Hours/person 68
Average Training Hours (Female) Hours/person 84
Average Training Hours (Male) Hours/person 74
Average Training Hours (Production Employees) Hours/person 79
Average Training Hours (Senior Management) Hours/person 61
Average Training Hours per Employee Hours/person 79
Total Training Hours Hours 2836343

Number of suppliers by geographical region.

Standard Indicator Unit 2024
Number of Suppliers in Central China 44
Number of Suppliers in East China 114
Number of Suppliers in North China 54
Number of Suppliers in Northeast China 10
Number of Suppliers in Northwest China 12
Number of Suppliers in South China 55
Number of Total Suppliers 289

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit 2024
Number of Suppliers Participated in Sustainability Risk Assessment 35

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2024
Complaints Handling Rate percent 100
Number of Complaints Dealt with 3
Satisfaction Rate of Customer Complaint Handling percent 100
Total Number of Customer Complaints 3

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2024
Passing Rate of Third-party Accreditation Performed under the Quality Management System yes/no 1

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2024
Total Public Welfare Donations RMB 262000
Total Social Investment RMB 262000