2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Discharge of particulate matters | kg | 2.93 | 9.69 | 48 |
| Nitrogen oxides emissions | kg | 59.15 | 101.87 | 48 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Greenhouse Gas Emission Intensity | Tonnes of CO₂ equivalent/square metre of area under control | 0.0012 | 0.0011 | 40 |
| Greenhouse gas emission (Scope 1) | Tonnes of CO₂ equivalent | 63.41 | 42.83 | 48 |
| Greenhouse gas emission intensity | Tonnes of CO₂ equivalent/square metre of area under control | 0.0012 | 0.0011 | 48 |
| Greenhouse gas emissions (Scope 2) | Tonnes of CO₂ equivalent | 14038.92 | 12526.89 | 48 |
| Greenhouse gas emissions (Scope 3) | Tonnes of CO₂ equivalent | 199.12 | 152.92 | 48 |
| Scope 1 Greenhouse Gas Emissions | Tonnes of CO₂ equivalent | 63.41 | 42.83 | 40 |
| Scope 2 Greenhouse Gas Emissions | Tonnes of CO₂ equivalent | 14038.92 | 12526.89 | 40 |
| Scope 3 Greenhouse Gas Emissions | Tonnes of CO₂ equivalent | 199.12 | 152.92 | 40 |
| Sulfur dioxide emissions | kg | 0.28 | 0.24 | 48 |
| Total Greenhouse Gas Emissions | Tonnes of CO₂ equivalent | 14301.45 | 12722.64 | 40 |
| Total greenhouse gas emissions | Tonnes of CO₂ equivalent | 14301.45 | 12722.64 | 48 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Hazardous Waste Emission Intensity | g/square metre of area under control | 0.016 | 0.017 | 42 |
| Hazardous waste intensity | g/square metre of area under control | 0.016 | 0.0017 | 48 |
| Total Hazardous Waste | kg | 184.42 | 184.39 | 42 |
| Total hazardous waste | kg | 184.42 | 184.39 | 48 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Non-hazardous Waste Emission Intensity | Tonnes/square metre of area under control | 0.001 | 0.0006 | 42 |
| Non-hazardous waste intensity | Tonnes/square metre of area under control | 0.001 | 0.0006 | 48 |
| Total Non-hazardous Waste | Tonnes | 14345 | 7118.14 | 42 |
| Total non-hazardous waste | Tonnes | 14345 | 7118.14 | 48 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct Energy Consumption | MWh | 212.66 | 156.06 | 40 |
| Direct energy consumption | MWh | 212.66 | 156.06 | 48 |
| Energy Consumption Intensity | MWh/square metre of area under control | 0.0022 | 0.0021 | 40 |
| Energy consumption intensity | MWh/square metre of area under control | 0.0022 | 0.0021 | 48 |
| Indirect Energy Consumption | MWh | 24993.64 | 22301.75 | 40 |
| Indirect energy consumption | MWh | 24993.64 | 22301.75 | 48 |
| Total Energy Consumption | MWh | 25206.3 | 22457.81 | 40 |
| Total electricity consumption | MWh | 24993.64 | 22301.75 | 48 |
| Total energy consumption | MWh | 25206.3 | 22457.81 | 48 |
| Total gasoline consumption | MWh | 211.66 | 156.06 | 48 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total Water Usage | cubic metre | 401338.5 | 252481.94 | 44 |
| Total water consumption | m³ | 401338.5 | 252481.94 | 48 |
| Water Usage Density | cubic metre/square metre of area under control | 0.03 | 0.02 | 44 |
| Water consumption intensity | m³/square metre of area under control | 0.03 | 0.02 | 48 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of full-time employees | employees | 5841 | 18 |
| Number of full-time employees aged 31-40 | employees | 821 | 18 |
| Number of full-time employees aged 41-50 | employees | 1004 | 18 |
| Number of full-time employees aged >50 | employees | 3574 | 18 |
| Number of full-time employees aged ≤30 | employees | 442 | 18 |
| Number of full-time female employees | employees | 2572 | 18 |
| Number of full-time male employees | employees | 3269 | 18 |
| Number of general full-time employees | employees | 5579 | 18 |
| Number of middle management full-time employees | employees | 231 | 18 |
| Number of outsourced employees | employees | 820 | 18 |
| Number of senior management full-time employees | employees | 31 | 18 |
| Onboarding rate of employees aged 31-40 | % | 36.05% | 20 |
| Onboarding rate of employees aged 41-50 | % | 29.28% | 20 |
| Onboarding rate of employees aged >50 | % | 35.00% | 20 |
| Onboarding rate of employees aged ≤30 | % | 70.58% | 20 |
| Onboarding rate of female employees | % | 36.82% | 20 |
| Onboarding rate of full-time employees | % | 36.86% | 20 |
| Onboarding rate of male employees | % | 36.89% | 20 |
| Proportion of full-time employees aged 31-40 | 14% | 18 | |
| Proportion of full-time employees aged 41-50 | 17% | 18 | |
| Proportion of full-time employees aged above 50 | 61% | 18 | |
| Proportion of full-time employees aged under 30 | 8% | 18 | |
| Proportion of full-time female employees | 44% | 18 | |
| Proportion of full-time male employees | 56% | 18 | |
| Proportion of general full-time employees | 95% | 18 | |
| Proportion of middle management full-time employees | 4% | 18 | |
| Proportion of senior management full-time employees | 1% | 18 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Overall employee onboarding rate | % | 33.97% | 20 | |
| Overall employee turnover rate | % | 41.97% | 20 | |
| Turnover Rate by age group 30 and below | 85.03% | 75.34% | 50 | |
| Turnover Rate by age group 31-40 | 48.17% | 39.95% | 50 | |
| Turnover Rate by age group 41-50 | 35.28% | 32.77% | 50 | |
| Turnover Rate by age group Above 50 | 46.50% | 40.91% | 50 | |
| Turnover Rate by employment category Full-time | 47.46% | 41.98% | 50 | |
| Turnover Rate by gender Female | 48.12% | 43.66% | 50 | |
| Turnover Rate by gender Male | 46.92% | 40.65% | 50 | |
| Turnover Rate by geographical region Mainland China | 47.46% | 41.98% | 50 | |
| Turnover rate of employees aged 31-40 | % | 39.95% | 20 | |
| Turnover rate of employees aged 41-50 | % | 32.77% | 20 | |
| Turnover rate of employees aged >50 | % | 40.91% | 20 | |
| Turnover rate of employees aged ≤30 | % | 75.34% | 20 | |
| Turnover rate of female employees | % | 43.66% | 20 | |
| Turnover rate of full-time employees | % | 41.98% | 20 | |
| Turnover rate of male employees | % | 40.65% | 20 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of working days lost due to work-related injuries (days) | days | 3142 | 2867 | 1718 | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of Trained Employees by gender Female | 100% | 100% | 50 | |
| Percentage of Trained Employees by gender Male | 100% | 100% | 50 | |
| Percentage of Trained Employees by position General | 100% | 100% | 50 | |
| Percentage of Trained Employees by position Middle | 100% | 100% | 50 | |
| Percentage of Trained Employees by position Senior | 100% | 100% | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total training hours for all employees | hours | 197246.25 | 26 |
| Training hours per capita | hours | 33.77 | 26 |
| Training hours per capita for female employees | hours | 32.67 | 26 |
| Training hours per capita for full-time employees | hours | 33.77 | 26 |
| Training hours per capita for general employees | hours | 27.01 | 26 |
| Training hours per capita for male employees | hours | 34.63 | 26 |
| Training hours per capita for middle employees | hours | 96 | 26 |
| Training hours per capita for senior employees | hours | 72 | 26 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers Mainland China | 184 | 404 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of complaints received from customers (cases) | cases | 49 | 41 | 50 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Property Service Standard Project awarded to Changsha Wangcheng Xinglan | award | 1 | 7 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Advanced Collective in Major Event Risk Prevention and Security Work of 2023 awarded to Jiaxing Jiayuan City | award | 1 | 7 |
| Advanced Enterprise in Safety Production of 2023 awarded to Property Department of Jiaxing Hongtai Huayuan | award | 1 | 7 |
| Advanced Grassroots Party Organization in the Entire District awarded to Suqian Dongya Jiayuan | award | 1 | 7 |
| Auspicious and Peaceful Community awarded to Taixing Youyou Huafu | award | 1 | 7 |
| Demonstration Community for Anhui Beautiful Red Property awarded to Fengtai Jiayuan City | award | 1 | 7 |
| Model Community of the Year 2024 awarded to Jinhua Heyue Garden | award | 1 | 7 |
| Municipal-Level Demonstration Community of 2023 awarded to Yangzhong Wutong Villa | award | 1 | 7 |
| Outstanding Member Unit of the Property Service Industry of 2024 in Pinghu awarded to Zhejiang Zhixiang Dacheng Property Service Group Co., Ltd. | award | 1 | 7 |
| Outstanding Property Management Unit of 2024 for Community Governance awarded to Changsha Yanchuanshan Ecological Park | award | 1 | 7 |
| Outstanding Property Service Project Manager of the Year 2024 in Pinghu Property Industry awarded to Pan Yajuan | award | 1 | 7 |
| Three-Star Enterprise of 2023 awarded to Nanchang branch of Shanghai Jiayuan Baoji Property Service Co., Ltd. | award | 1 | 7 |
| Three-Star Property Service Company of 2023 in Pinghu awarded to Jiaxing Jiayuan Xingzhou Property Service Co., Ltd. | award | 1 | 7 |
| Tongxiang Outstanding Property Service Enterprise of the Year 2023 awarded to Zhejiang Zhixiang Dacheng Property Service Group Co., Ltd. | award | 1 | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Invested amount | RMB | 128333 | 369513 | 50 |
| Time devoted | hours | 20231 | 12383 | 50 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 2.93 | 9.69 |
| NOₓ Emissions | kg | 59.15 | 101.87 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes of CO₂ equivalent | 63.41 | 42.83 |
| Indirect Energy Emissions (Scope 2) | Tonnes of CO₂ equivalent | 14038.92 | 12526.89 |
| Total GHG Emissions | Tonnes of CO₂ equivalent | 14301.45 | 12722.64 |
| Total GHG Emissions Intensity (By Area) | Tonnes of CO₂ equivalent/square metre of area under control | 0.0012 | 0.0011 |
| Total Other Indirect Energy Emissions (Scope 3) | Tonnes of CO₂ equivalent | 199.12 | 152.92 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hazardous Waste | kg | 184.42 | 184.39 |
| Total Hazardous Waste Intensity (By Area) | g/square metre of area under control | 0.016 | 0.0017 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Area) | Tonnes/square metre of area under control | 0.001 | 0.0006 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Gasoline Consumption | MWh | 211.66 | 156.06 |
| Total Direct Energy Consumption | MWh | 212.66 | 156.06 |
| Total Electricity Consumption Intensity (By Area) | MWh/square metre of area under control | 0.0022 | 0.0021 |
| Total Energy Consumption | MWh | 25206.3 | 22457.81 |
| Total Indirect Energy Consumption | MWh | 24993.64 | 22301.75 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | m³ | 401338.5 | 252481.94 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 1825 |
| Number of Employees Aged Above 50 | employees | 3574 |
| Number of Employees Aged Below 30 | employees | 442 |
| Number of Female Employees | employees | 2572 |
| Number of Full-time Employees | employees | 5841 |
| Number of Full-time Employees (Female) | employees | 2572 |
| Number of Full-time Employees (Male) | employees | 3269 |
| Number of General Employees | employees | 5579 |
| Number of Male Employees | employees | 3269 |
| Number of Middle Management Employees | employees | 231 |
| Number of Senior Management Employees | employees | 31 |
| Percentage of Employees Aged 30-50 | % | 31 |
| Percentage of Employees Aged Above 50 | % | 61 |
| Percentage of Employees Aged Below 30 | % | 8 |
| Percentage of Female Employees | % | 44 |
| Percentage of General Employees | % | 95 |
| Percentage of Male Employees | % | 56 |
| Percentage of Middle Management Employees | % | 4 |
| Percentage of Senior Management Employees | % | 1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 41.725 | 36.36 |
| Turnover Rate of Employees Aged Above 50 | % | 46.5 | 40.91 |
| Turnover Rate of Employees Aged Below 30 | % | 85.03 | 75.34 |
| Turnover Rate of Employees in Mainland China | % | 47.46 | 41.98 |
| Turnover Rate of Female Employees | % | 48.12 | 43.66 |
| Turnover Rate of Full-time Employees | % | 47.46 | 41.98 |
| Turnover Rate of Male Employees | % | 46.92 | 40.65 |
| Turnover Rate of Total Employees | % | 47.46 | 41.97 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 3142 | 2867 | 1718 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hours | 32.67 |
| Average Training Hours (General Employees) | hours | 27.01 |
| Average Training Hours (General Staff) | hours | 27.01 |
| Average Training Hours (Male) | hours | 34.63 |
| Average Training Hours (Middle Management) | hours | 96 |
| Average Training Hours (Senior Management) | hours | 72 |
| Average Training Hours per Employee | hours | 33.77 |
| Average Training Hours per FTE | hours | 33.77 |
| Total Training Hours | hours | 197246.25 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in Mainland China | 184 | 404 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaint Growth Rate | percent | -16.33 | |
| Total Number of Customer Complaints | cases | 49 | 41 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Social Investment | RMB | 128333 | 369513 |
| Total Volunteer Service Hours | hours | 20231 | 12383 |