2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Non-hazardous waste intensity | Tonne per million square metre | 0.1 | 87 |
| Total weight of non-hazardous waste | Tonne | 3.1 | 87 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Electricity consumption | Thousands of kWh | 88365.69 | 87 |
| Energy consumption intensity | Thousands of kWh per million square metre | 2669.66 | 87 |
| Number of parking spaces connected to parking lot platform | parking spaces | 75000 | 42 |
| Total energy consumption | Thousands of kWh | 88365.69 | 87 |
| Total indirect energy consumption | Thousands of kWh | 88365.69 | 87 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total water consumption | Cubic metre | 879875.19 | 87 |
| Water consumption intensity | Cubic metre per million square metre | 26582.33 | 87 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of people underwent heating facility maintenance | people | 373 | 45 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of special greening sprinkler irrigation renovation projects for efficient water conservation and effective irrigation completed | projects | 31 | 62 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of residential areas connected to parking lot platform | residential areas | 121 | 42 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of people carried out partial maintenance of hardware accessories | people | 152 | 45 |
| Overall reserve rate of company's secondary module leaders, case and project leaders | % | 32.5 | 55 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total turnover of parking spaces | 1613.1 | 42 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Rate of fatalities as a result of work-related injury | Rate | 0% | 0% | 0% | 90 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of people participated in blood pressure measurement | people | 514 | 45 |
| Number of people participated in electricity safety inspections | people | 478 | 45 |
| Number of people received free physical examinations | people | 384 | 45 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of corporate culture lecturers added | persons | 2 | 54 |
| Number of high-quality courses added | courses | 2 | 54 |
| Number of individuals in annual training for grassroots employees | persons | 344 | 54 |
| Number of intermediate internal trainers added | persons | 2 | 54 |
| Number of junior internal trainers added | persons | 24 | 54 |
| Number of training persons | persons | 5715.5 | 54 |
| Number of training sessions provided | sessions | 342 | 54 |
| Proportion of internal training in company | % | 63.4 | 55 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of accumulated monthly times of the training brand | times | 10000 | 54 |
| Number of new SOP special training for grassroots employees | courses | 6 | 54 |
| Number of training hours | hours | 27330 | 54 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of suppliers in supplier inventory | suppliers | 7450 | 42 |
| Number of warehouses in procurement and inventory management system | warehouses | 579 | 42 |
| Total procurement amount | million yuan | 37.58 | 42 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of procurement requests initiated | requests | 14000 | 42 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Cumulative total online transaction value of Kangyun Youxuan's community retail business | million RMB | 13.41 | 41 | |
| Incoming calls made by agents | calls | 78000 | 41 | |
| Kangyun Youxuan's community retail business accumulated online transactions | transactions | 58497 | 41 | |
| Kangyun Youxuan's community retail business average customer price | RMB | 229 | 41 | |
| Kangyun Youxuan's community retail business average income per household | RMB | 969 | 41 | |
| Kangyun Youxuan's community retail business repurchase rate | 61.8% | 41 | ||
| Kangyun Youxuan's community retail business total purchasing households | households | 13460 | 41 | |
| Non owner transaction value as percentage of total | 64.0% | 41 | ||
| Non owner transaction value of Kangyun Youxuan's community retail business | million RMB | 8.58 | 41 | |
| Number of sold parking spaces connected to parking lot platform | parking spaces | 56000 | 42 | |
| Number of valid questionnaires collected for training needs survey | 344 | 55 | ||
| Outgoing calls made by agents | calls | 88000 | 41 | |
| Total phone calls made by agents | calls | 165700 | 41 | |
| Turnover of rental parking spaces | 123.9 | 42 | ||
| Turnover of sold parking spaces | 1067.4 | 42 | ||
| Turnover of temporary parking spaces | 338.7 | 42 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| 2024 TOP 100 Property Management Companies in China (25th) | rank | 25 | 6 |
| 2024 Top 10 Comprehensive Strength of Property Enterprises in Henan Province | Top 10 | 8 | |
| 2024 Top 2 of the Top 30 Property Management Enterprises in Henan Region | rank | 2 | 6 |
| 2024 Top 3 Property Services for Industrial Parks in Henan Province | Top 3 | 8 | |
| 2024 Top 3 Public Property Services in Henan Province | Top 3 | 8 | |
| 2024 Top 3 Residential Property Services in Henan Province | Top 3 | 8 | |
| Number of fixed assets in procurement and inventory management system | fixed assets | 17000 | 42 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of participants in 'Sending Warmth' special action for elderly living alone | people | 140 | 45 |
| Number of people received flower and grass care | people | 185 | 45 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of homeowners served in 'Sending Warmth' special action | homeowners | 1226 | 45 |
| Number of people participated in cleaning | people | 401 | 45 |
| Number of people received sewer dredging | people | 224 | 45 |
| Number of people received spare keys | people | 185 | 45 |
| Number of people took care of pets | people | 48 | 45 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Indirect Energy Emissions (Scope 2) | Tonne |
| Total GHG Emissions | Tonne |
| Total GHG Emissions Intensity (By Area) | Tonne per million square metre |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Waste (Used Batteries) | Tonne |
| Total Hazardous Waste | Tonne |
| Total Hazardous Waste Intensity (By Area) | Tonne per million square metre |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste (Office Waste) | Tonne | 2.16 |
| Total Non-Hazardous Waste Intensity (By Area) | Tonne per million square metre | 0.1 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Energy Consumption Intensity (By Area) | Thousands of kWh per million square metre | 2669.66 |
| Purchased Electricity | Thousands of kWh | 88365.69 |
| Total Energy Consumption | Thousands of kWh | 88365.69 |
| Total Indirect Energy Consumption | Thousands of kWh | 88365.69 |
| Total Purchased Energy | Thousands of kWh | 88365.69 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption | Cubic metre | 879875.19 |
| Water Consumption Intensity (By Revenue) | Cubic metre per million square metre | 26582.33 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Target Energy Consumption Reduction Percentage Compared to Last Year | percent | 2 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 1460 |
| Number of Employees Aged Above 50 | Person | 271 |
| Number of Employees Aged Below 30 | Person | 513 |
| Number of Employees in Mainland China | Person | 2242 |
| Number of Employees in Overseas | Person | 2 |
| Number of Female Employees | Person | 1155 |
| Number of Full-time Employees | Person | 2244 |
| Number of General Employees | Person | 1929 |
| Number of Junior Management Employees | Person | 304 |
| Number of Male Employees | Person | 1089 |
| Number of Senior Management Employees | Person | 11 |
| Number of Total Employees | Person | 2244 |
| Percentage of Employees Aged 30-50 | % | 65.07 |
| Percentage of Employees Aged Above 50 | % | 12.08 |
| Percentage of Employees Aged Below 30 | % | 22.86 |
| Percentage of Employees in Mainland China | % | 99.91 |
| Percentage of Employees in Overseas | % | 0.09 |
| Percentage of Female Employees | % | 51.47 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of General Employees | % | 85.96 |
| Percentage of Junior Management Employees | % | 13.55 |
| Percentage of Male Employees | % | 48.53 |
| Percentage of Senior Management Employees | % | 0.49 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 16.57 |
| Turnover Rate of Employees Aged Above 50 | % | 11.73 |
| Turnover Rate of Employees Aged Below 30 | % | 28.05 |
| Turnover Rate of Employees in Hong Kong | % | 18.99 |
| Turnover Rate of Employees in Mainland China | % | 18.97 |
| Turnover Rate of Female Employees | % | 21.16 |
| Turnover Rate of Male Employees | % | 16.55 |
| Turnover Rate of Total Employees | % | 18.99 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Health Check Coverage for Employees | people | 384 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | Hour | 26 |
| Average Training Hours (General Staff) | Hour | 27 |
| Average Training Hours (Male) | Hour | 28 |
| Average Training Hours (Middle Management) | Hour | 25 |
| Average Training Hours (Senior Management) | Hour | 19 |
| Average Training Hours per Employee | Hour | 27 |
| Total Training Hours | hours | 27330 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Central China | Number | 856 |
| Number of Suppliers in East China | Number | 52 |
| Number of Suppliers in West China | Number | 61 |
| Number of Total Suppliers | suppliers | 7450 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Products and Service Related Complaints | 2223 | |
| Satisfaction Rate of Customer Complaint Handling | % | 94 |
| Total Number of Customer Complaints | 2223 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Average Anti-corruption Training Hours for Directors and Management | Hour/Person |
| Average Anti-corruption Training Hours for General Employees | Hour/Person |
| Average Hours of Anti-corruption Training | Hour/Person |
| Number of Directors and Management Attendance for Anti-corruption Training | Person |
| Number of General Employees Attendance for Anti-corruption Training | Person |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person |
| Total Hours of Anti-corruption Training | Hour |
| Total Hours of Anti-corruption Training for Directors and Management | Hour |
| Total Hours of Anti-corruption Training for Employees | Hour |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Volunteer Service Hours | Hour | 5352 |