2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Exhaust pollutants emission intensity | kg per 10000 m² of properties under management | 0.035 | 0.033 | 60 |
| Exhaust pollutants emissions | kg | 221.44 | 241.18 | 60 |
| Nitrogen oxides emissions | kg | 179.1 | 195.06 | 60 |
| Particulate matter emissions | kg | 24.09 | 26.24 | 60 |
| Sulphur dioxide emissions | kg | 18.25 | 19.88 | 60 |
| Waste paint solvent | tonnes | 2.45 | 1.5 | 62 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions | tonnes of carbon dioxide equivalent | 239.07 | 259.01 | 60 |
| Greenhouse gas emission intensity | tonnes of carbon dioxide equivalent per 10000 m² of properties under management | 12.79 | 13.89 | 60 |
| Indirect greenhouse gas emissions | tonnes of carbon dioxide equivalent | 81633.13 | 100045.58 | 60 |
| Total greenhouse gas emissions | tonnes of carbon dioxide equivalent | 81872.2 | 100304.59 | 60 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Other hazardous waste | tonnes | – | 1.1 | 62 |
| Total hazardous waste | tonnes | 4.25 | 7.72 | 62 |
| Waste lamps | tonnes | 1.81 | 5.12 | 62 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste | tonnes | 89.73 | 98.3 | 62 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Contracted GFA | million sq.m. | 83.32 | 6 | ||
| Electricity consumption | kWh | 119723186.05 | 143140672.23 | 175426239 | 63 |
| Integrated energy consumption | '000 kWh | 120925.61 | 144312.94 | 176697.94 | 63 |
| Liquefied petroleum gas consumption | kg | 8013 | 5081 | 5104 | 63 |
| Natural gas consumption | Nm³ | 100782 | 101775 | 110844 | 63 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Integrated energy consumption intensity per 10000 m² of property under management | '000 kWh/10000 m² | 29.35 | 22.55 | 24.47 | 63 |
| Water consumption | m³ | 3605747.63 | 2394036.99 | 3397251.74 | 65 |
| Water consumption intensity (each m² of property under management) | M³/each m² | 0.17 | 0.04 | 0.05 | 65 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| 2024 Enterprises with Office Property Management in the Guangdong, Hong Kong and Macao Greater Bay Area (TOP 1) | TOP1 | 71 | |
| 2024 Leading Property Service Providers in Industrial Parks in China (TOP 4) | TOP4 | 71 | |
| GFA under management | million sq.m. | 72.2 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of employees aged 30-50 | 6017 | 37 | |
| Number of employees aged over 50 | 7542 | 37 | |
| Number of employees aged under 30 | 4941 | 37 | |
| Number of employees as general staff | 16188 | 37 | |
| Number of employees in Central China | 76 | 37 | |
| Number of employees in East China | 931 | 37 | |
| Number of employees in North China | 1502 | 37 | |
| Number of employees in Northwest China | 5091 | 37 | |
| Number of employees in South China | 622 | 37 | |
| Number of employees in Southwest China | 789 | 37 | |
| Number of employees in comprehensive function | 1842 | 37 | |
| Number of employees in concierge function | 6039 | 37 | |
| Number of employees in customer service function | 1936 | 37 | |
| Number of employees in engineering function | 2714 | 37 | |
| Number of employees in environmental function | 4809 | 37 | |
| Number of employees in junior management | 1337 | 37 | |
| Number of employees in middle management | 904 | 37 | |
| Number of employees in safety management function | 1160 | 37 | |
| Number of employees in senior management | 71 | 37 | |
| Number of employees overseas | 9489 | 37 | |
| Number of female employees | 7860 | 37 | |
| Number of male employees | 10640 | 37 | |
| Number of student interns recruited | 279 | 37 | |
| Proportion of commercial properties | 64.6% | 6 | |
| Total number of full-time employees | 18500 | 37 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of student interns retained after graduation | 156 | 37 | |
| Operating income | million RMB | 4232.24 | 6 |
| Retention rate of student interns | 56% | 37 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of employees who died at work | person | 3 | 49 |
| Percentage of employees who died at work | 0.20‰ | 49 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Work days lost due to work-related injuries | hours | 3150.25 | 3616.75 | 3979.2 | 49 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of female employees trained | 100% | 100% | 44 | |
| Percentage of general employees trained | 100% | 100% | 44 | |
| Percentage of male employees trained | 100% | 100% | 44 | |
| Percentage of middle managers trained | 100% | 100% | 44 | |
| Percentage of senior management trained | 100% | 100% | 44 | |
| Total number of female employees trained | persons | 6141 | 7904 | 44 |
| Total number of general employees trained | persons | 13049 | 17735 | 44 |
| Total number of male employees trained | persons | 7928 | 10834 | 44 |
| Total number of middle managers trained | persons | 817 | 931 | 44 |
| Total number of senior management trained | persons | 63 | 72 | 44 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average training hours per female employee | hours | 68.8 | 49.42 | 44 |
| Average training hours per general employee | hours | 52 | 51.73 | 44 |
| Average training hours per male employee | hours | 64.6 | 49.47 | 44 |
| Average training hours per middle manager | hours | 11 | 9.18 | 44 |
| Average training hours per senior management | hours | 5 | 9.31 | 44 |
| Investment in employee training per million revenue | RMB | 536 | 44 | |
| Total investment in employee training | million RMB | 2.105 | 44 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Business coverage (number of cities) | cities | 69 | 6 |
| Business coverage (number of countries) | countries | 2 | 6 |
| Proportion of public properties | 16.4% | 6 | |
| Proportion of the GFA under management in other regions | 36% | 6 | |
| Proportion of the GFA under management in the Greater Bay Area | 34% | 6 | |
| Proportion of the GFA under management in the Yangtze River Delta Region | 30% | 6 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Business Performance of Property Management in China Ranking (TOP 10) | ranking | 10 | 70 |
| Proportion of residential properties | 19.0% | 6 | |
| Top 30 Property Management Service South China Brand Enterprise | ranking | 30 | 70 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| China Leading Enterprise in terms of Office Property Services in 2024 TOP2 | TOP2 | 71 | |
| Leading Enterprise in Property FM Facilities Management in China (TOP 3) | ranking | 3 | 70 |
| Leading Enterprise in Property FM Facilities Management in China in 2024 TOP2 | TOP2 | 71 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| China Property Management Companies (TOP 11) | ranking | 11 | 70 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of whistleblowing cases of fraud received | cases | 12 | 15 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Coverage rate of suppliers sent integrity letter (past three years) | 100% | 15 | |
| Employee coverage of internal anti-corruption emails | 100% | 15 | |
| Number of whistleblowing cases of fraud verified to be true | cases | 3 | 15 |
| Suppliers sent a Letter to promote integrity via audit whistle-blower mailbox | suppliers | 2581 | 15 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| China TOP 100 Property Service Companies | ranking | 100 | 70 |
| Top 100 Property Service Companies in China | ranking | 100 | 70 |
| Top 100 Property Service Companies in Guangdong-Hong Kong-Macao Greater Bay Area in 2024 (TOP9) | TOP9 | 71 | |
| Top 100 Property Service Providers in China | ranking | 100 | 70 |
| Top 20 Enterprises with High-end Property Management in China (TOP 5) | ranking | 5 | 70 |
| Top 20 Enterprises with Office Property Management in China (TOP 2) | ranking | 2 | 70 |
| Top 20 Listed Property Management Companies in China (TOP 11) | ranking | 11 | 70 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 24.09 | 26.24 |
| NOₓ Emissions | kg | 179.1 | 195.06 |
| SOₓ Emissions | kg | 18.25 | 19.88 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of carbon dioxide equivalent | 239.07 | 259.01 |
| Indirect Energy Emissions (Scope 2) | tonnes of carbon dioxide equivalent | 81633.13 | 100045.58 |
| Total GHG Emissions | tonnes of carbon dioxide equivalent | 81872.2 | 100304.59 |
| Total GHG Emissions Intensity (By Area) | tonnes of carbon dioxide equivalent per 10000 m² of properties under management | 12.79 | 13.89 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 4.25 | 7.72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 89.73 | 98.3 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Grid Electricity Consumption | kWh | 119723186.05 | 143140672.23 | 175426239 |
| LPG Consumption | kg | 8013 | 5081 | 5104 |
| Natural Gas Consumption | Nm³ | 100782 | 101775 | 110844 |
| Purchased Electricity | kWh | 119723186.05 | 143140672.23 | 175426239 |
| Total Energy Consumption | kWh | 120925610 | 144312940 | 176697940 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | m³ | 3605747.63 | 2394036.99 | 3397251.74 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | 6017 | |
| Number of Employees Aged Above 50 | 7542 | |
| Number of Employees Aged Below 30 | 4941 | |
| Number of Employees in Central China | 76 | |
| Number of Employees in East China | 931 | |
| Number of Employees in North China | 1502 | |
| Number of Employees in Northwest China | 5091 | |
| Number of Employees in Overseas | 9489 | |
| Number of Employees in South China | 622 | |
| Number of Employees in Southwest China | 789 | |
| Number of Female Employees | 7860 | |
| Number of Full-time Employees | 18500 | |
| Number of General Employees | 16188 | |
| Number of Interns | 279 | |
| Number of Junior Management Employees | 1337 | |
| Number of Male Employees | 10640 | |
| Number of Middle Management Employees | 904 | |
| Number of Senior Management Employees | 71 | |
| Number of Total Employees | 18500 | |
| Percentage of Employees Aged 30-50 | % | 32.54 |
| Percentage of Employees Aged Above 50 | % | 40.78 |
| Percentage of Employees Aged Below 30 | % | 26.72 |
| Percentage of Female Employees | % | 42.49 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Interns | % | 1.51 |
| Percentage of Male Employees | % | 57.51 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 44.6 |
| Turnover Rate of Employees Aged Above 50 | % | 65.03 |
| Turnover Rate of Employees Aged Below 30 | % | 79.88 |
| Turnover Rate of Employees in Central China | % | 53.17 |
| Turnover Rate of Employees in East China | % | 62.56 |
| Turnover Rate of Employees in North China | % | 41.1 |
| Turnover Rate of Employees in Northeast China | % | 60 |
| Turnover Rate of Employees in Northwest China | % | 56.92 |
| Turnover Rate of Employees in Overseas | % | 12.42 |
| Turnover Rate of Employees in South China | % | 63.59 |
| Turnover Rate of Employees in Southwest China | % | 62.99 |
| Turnover Rate of Female Employees | % | 58.07 |
| Turnover Rate of Male Employees | % | 63.68 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Work-related Fatalities | person | 3 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | hours | 3150.25 | 3616.75 | 3979.2 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 47.1 | 44.6 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 56.8 | 61.1 |
| Percentage of Trained Middle Management | % | 6 | 5.3 |
| Percentage of Trained Senior Management | % | 0.5 | 0.4 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 68.8 | 49.42 |
| Average Training Hours (General Employees) | hours | 52 | 51.73 |
| Average Training Hours (Male) | hours | 64.6 | 49.47 |
| Average Training Hours (Middle Management) | hours | 11 | 9.18 |
| Average Training Hours (Senior Management) | hours | 5 | 9.31 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Central China | suppliers | 331 |
| Number of Suppliers in East China | suppliers | 756 |
| Number of Suppliers in North China | suppliers | 430 |
| Number of Suppliers in South China | suppliers | 1036 |
| Number of Suppliers in Southwest China | suppliers | 412 |
| Number of Total Suppliers | suppliers | 3252 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 |
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 |