Sustainability Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Sulphur dioxide emission | Tonnes | 2 | 0.1 | 0.3 | 92 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Category III GHG Emissions – Category 6: Business travel | Thousand tonnes | 33.7 | 92 | |||
| Greenhouse gas emissions | Million tonnes | 14.2 | 13.4 | 13.25 | 13.00 | 46, 92 |
| Indirect greenhouse gas emissions from thermal energy consumption | Million tonnes | 0.36 | 92 | |||
| Indirect greenhouse gas emissions generated from electricity consumption | Million tonnes | 12.54 | 92 | |||
| Total direct emission of GHG (category I) | Million tonnes | 0.14 | 0.10 | 0.11 | 92 | |
| Total indirect emission of GHG (category II) | Million tonnes | 13.22 | 13.15 | 12.89 | 92 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Disposal of scrapped batteries (hazardous) | RMB billion | 0.093 | 0.123 | 0.140 | 92 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive waste treatment volume (non-hazardous) | RMB billion | 0.287 | 0.297 | 0.540 | 92 |
| Scrap disposal and recycling amount | RMB billion | 0.63 | 0.655 | 0.680 | 92 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emission reduction | Thousand tonnes of carbon dioxide equivalent | 120 | 1360 | 2297 | 92 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|
| Carbon reduction from green electricity consumption (Beijing Unicom) | tons | 31000 | 48 | ||||
| Coal consumption | Thousand tonnes | 1 | 0.3 | 0.9 | 92 | ||
| Comprehensive Energy consumption per unit of information flow | Kg of standard coal/TB | 2.4 | 2.3 | 2.0 | 92 | ||
| Comprehensive energy consumption per unit of information flow | %, kg standard coal/TB | decrease by more than 20% compared to 2020 | 45 | ||||
| Comprehensive energy consumption per unit of telecommunications business volume | % | decrease by more than 15% compared to 2020 | 45 | ||||
| Diesel consumption | Millions of litres | 11 | 11 | 8.9 | 92 | ||
| Direct energy consumption | Thousand tonnes of standard coal | 53 | 92 | ||||
| Electricity consumption | Billion kWh | 22.2 | 22.5 | 23.4 | 92 | ||
| Electricity consumption from green electricity (Beijing Unicom) | kWh | 52 million | 48 | ||||
| Energy consumption intensity | Tonnes of standard coal/RMB million | 5.8 | 92 | ||||
| Energy consumption per unit of information flow | Kg standard coal/TB | 2.8 | 2.02 | 46 | |||
| Fossil energy consumption | Thousand tonnes of standard coal | 60 | 50 | 50 | 92 | ||
| Gasoline consumption | Millions of litres | 40 | 29 | 31.7 | 92 | ||
| Green electricity application unit honour and green electricity funding reward (Beijing Unicom) | RMB | 500000 | 48 | ||||
| Indirect energy consumption | Thousand tonnes of standard coal | 2983 | 92 | ||||
| Natural gas consumption | Millions of m³ | 4.65 | 4.09 | 4.97 | 92 | ||
| Total energy consumption | Thousand tonnes of standard coal | 2890 | 2920 | 3040 | 92 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Water consumption density | Tons/RMB Million | 50.72 | 40.04 | 40.22 | 92 |
| Water resources consumption | Thousand tonnes | 16630 | 14920 | 15680 | 92 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Energy conservation (Thousand tonnes of standard coal) | Thousand tonnes of standard coal | 245 | 445 | 46 | ||
| Energy saving | Thousand tonnes of standard coal | 269 | 415 | 445 | 92 | |
| Special investment in energy conservation and emission reduction | RMB billion, RMB million | 123 | 0.168 | 0.336 | 0.411 | 46, 92 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|
| Employment creation | Person | 13349 | 9446 | 8409 | 92 | |
| Gender proportion of employees (Male: female) | 1.63:1 | 1.62:1 | 1.62:1 | 91 | ||
| Increase in number of technological research professionals compared to last year | % | 22 | 18 | |||
| Number of chief experts appointed | 36 | 18 | ||||
| Number of full-time engineering master's and doctoral students in the class of 2025 | 48 | 18 | ||||
| Number of new employees | Person | 13260 | 9446 | 8409 | 91 | |
| Number of new female employees | Person | 4792 | 3471 | 3140 | 91 | |
| Number of new male employees | Person | 8468 | 5975 | 5269 | 91 | |
| Number of technological research professionals reached | 77 | 18 | ||||
| Proportion of contracted employees in labour | % | 100 | 100 | 100 | 91 | |
| Proportion of ethnic minority employees | % | 6.8 | 6.98 | 7.16 | 91 | |
| Proportion of female in senior management | % | 12.8 | 12.3 | 12.9 | 91 | |
| Social insurance coverage rate | % | 100 | 100 | 100 | 91 | |
| Total number of employees | Person | 244658 | 242891 | 240617 | 91 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 2.18 | 2.06 | 1.97 | 91 |
| Number of dismissed employees during the year | Person | 2122 | 1686 | 1812 | 91 |
| Number of dismissed female employees | Person | 753 | 603 | 612 | 91 |
| Number of dismissed male employees | Person | 1369 | 1083 | 1200 | 91 |
| Number of employees who voluntarily resign | Person | 3200 | 3321 | 2926 | 91 |
| Number of female employees who voluntarily resigned | Person | 1097 | 1258 | 999 | 91 |
| Number of male employees who voluntarily resigned | Person | 2103 | 2063 | 1927 | 91 |
| Turnover rate of domestic employees | % | 1.31 | 1.4 | 1.2 | 91 |
| Turnover rate of employees aged 30–50 | % | 0.94 | 1.34 | 0.77 | 91 |
| Turnover rate of employees aged below 30 | % | 4.23 | 6.98 | 4.19 | 91 |
| Turnover rate of employees aged over 50 | % | 0.35 | 0.72 | 0.45 | 91 |
| Turnover rate of female employees | % | 1.18 | 2.01 | 1.09 | 91 |
| Turnover rate of male employees | % | 1.39 | 2.09 | 1.30 | 91 |
| Turnover rate of overseas employees | % | 1.68 | 3.2 | 11.30 | 91 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of safety production hazard inspections | Item | 61700 | 92 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|
| Increase in number of full-time engineering master's and doctoral students in the class of 2025 compared to last year | % | 60 | 18 | |||
| Number of leading talents appointed | 9 | 18 | ||||
| Number of middle management personnel receiving training | person-times | 328463 | 301520 | 65 | ||
| Number of ordinary employees receiving training | 10 thousand person-times | 498.3 | 436.1 | 65 | ||
| Number of people selected for the superior technology association's youth talent support programme | 23 | 18 | ||||
| Number of senior management personnel receiving training | person-times | 8537 | 8062 | 65 | ||
| Production safety training coverage rate | % | 100 | 100 | 100 | 92 | |
| Proportion of female employees participating in training | % | 100 | 100 | 65 | ||
| Proportion of male employees participating in training | % | 100 | 100 | 65 | ||
| Proportion of middle management personnel attending training | % | 100 | 100 | 65 | ||
| Proportion of ordinary employees attending training | % | 98.35 | 100 | 65 | ||
| Proportion of senior management attending training | % | 100 | 100 | 65 | ||
| R&D intensity | % | 4.07 | 18 | |||
| Research and development expenditure | RMB billion | 15.926 | 18 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training time of female employees (hours per person) | hours per person | 105 | 105 | 65 | |
| Average training time of male employees (hours per person) | hours per person | 115 | 110 | 65 | |
| Average training time of ordinary employees (hours per person) | hours per person | 112 | 106 | 65 | |
| Average training time of senior management (hours per person) | hours per person | 171 | 152 | 65 | |
| Input in employee training | RMB thousand | 333320 | 464650 | 397210 | 91 |
| Network college online learning person-time | Thousand persons | 50040 | 59860 | 57430 | 91 |
| Total learning hours by participants at the network college | Thousand hours | 14560 | 91 | ||
| Training hours per employee | Hours | 118 | 115 | 126 | 91 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Fixed Internet customer satisfaction | Points | 81.32 | 81.29 | 81.5 | 91 |
| Fixed line phone customer satisfaction | Points | 88.34 | 88.94 | 89.3 | 91 |
| Mobile business customer satisfaction | Points | 81.24 | 80.93 | 81.2 | 91 |
| Overall satisfaction | Points | 81.97 | 81.78 | 82.0 | 91 |
| Valid complaint rate | cases/million households | 43.5 | 91 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of external patents applied for in next-generation internet field at IETF | 193 | 18 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total tax paid | RMB billion | 7105 | 860 | 1370 | 92 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Increase in number of people selected for the superior technology association's youth talent support programme compared to last year | % | 27 | 18 | ||
| Input to help and support employees suffered from difficulties | RMB thousand | 81000 | 120000 | 123070 | 91 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of registered volunteers | Units | 89714 | 95734 | 103778 | 92 |
| Total donations | RMB thousand | 1045 | 1436 | 2031 | 92 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| SOₓ Emissions | Tonnes | 2 | 0.1 | 0.3 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Million tonnes | 0.14 | 0.1 | 0.11 | |
| GHG Emissions from Purchased Electricity | Million tonnes | 12.54 | |||
| Indirect Energy Emissions (Scope 2) | Million tonnes | 13.22 | 13.15 | 12.89 | |
| Scope 3 GHG Emissions (Business Travel) | Thousand tonnes | 33.7 | |||
| Total GHG Emissions | Million tonnes | 14.2 | 13.4 | 13.25 | 13 |
| Total Other Indirect Energy Emissions (Scope 3) | Million tonnes | 0.36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | RMB billion | 0.093 | 0.123 | 0.14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | RMB billion | 0.287 | 0.297 | 0.54 |
| Non-Hazardous Waste Recycled | RMB billion | 0.63 | 0.655 | 0.68 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| GHG Emissions Reduction Compared to Last Year | Thousand tonnes of carbon dioxide equivalent | 120 | 1360 | 2297 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Millions of litres | 11 | 11 | 8.9 |
| Energy Consumption Intensity (By Revenue) | Tonnes of standard coal/RMB million | 5.8 | ||
| Fossil Fuel Consumption | Thousand tonnes of standard coal | 60 | 50 | 50 |
| Gasoline Consumption | Millions of litres | 40 | 29 | 31.7 |
| Natural Gas Consumption | Millions of m³ | 4.65 | 4.09 | 4.97 |
| Purchased Electricity | Billion kWh | 22.2 | 22.5 | 23.4 |
| Total Direct Energy Consumption | Thousand tonnes of standard coal | 53 | ||
| Total Energy Consumption | Thousand tonnes of standard coal | 2890 | 2920 | 3040 |
| Total Indirect Energy Consumption | Thousand tonnes of standard coal | 2983 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | Tonnes | 16630000 | 14920000 | 15680000 |
| Water Consumption Intensity (By Revenue) | Tons/RMB Million | 50.72 | 40.04 | 40.22 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB million | 123 | 0.168 | 0.336 | 410 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of New Employees | Person | 13260 | 9446 | 8409 |
| Number of New Employees (Female) | Person | 4792 | 3471 | 3140 |
| Number of New Employees (Male) | Person | 8468 | 5975 | 5269 |
| Number of Total Employees | Person | 244658 | 242891 | 240617 |
| Percentage of Contractors | % | 100 | 100 | 100 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 0.94 | 1.34 | 0.77 |
| Turnover Rate of Employees Aged Above 50 | % | 0.35 | 0.72 | 0.45 |
| Turnover Rate of Employees Aged Below 30 | % | 4.23 | 6.98 | 4.19 |
| Turnover Rate of Employees in Mainland China | % | 1.31 | 1.4 | 1.2 |
| Turnover Rate of Employees in Overseas | % | 1.68 | 3.2 | 11.3 |
| Turnover Rate of Female Employees | % | 1.18 | 2.01 | 1.09 |
| Turnover Rate of Male Employees | % | 1.39 | 2.09 | 1.3 |
| Turnover Rate of Total Employees | % | 2.18 | 2.06 | 1.97 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | |
| Percentage of Trained General Employees | % | 98.35 | 100 | |
| Percentage of Trained Male Employees | % | 100 | 100 | |
| Percentage of Trained Middle Management | % | 100 | 100 | |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours per person | 105 | 105 | |
| Average Training Hours (General Staff) | hours per person | 112 | 106 | |
| Average Training Hours (Male) | hours per person | 115 | 110 | |
| Average Training Hours (Senior Management) | hours per person | 171 | 152 | |
| Average Training Hours per Employee | hours | 118 | 115 | 126 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Number of Customer Complaints | cases/million households | 43.5 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Patents Applied | 193 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Registered Volunteers | Units | 89714 | 95734 | 103778 |
| Total Public Welfare Donations | RMB thousand | 1045 | 1436 | 2031 |