ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|
| Scope 1 GHG emissions | tonne CO2 equivalent | 10 | 8 | 7 | 89 | |
| Scope 2 GHG emissions | tonne CO2 equivalent | 846 | 765 | 499 | 89 | |
| Total GHG emissions | tonne CO2 equivalent | 856 | 773 | 506 | 12, 89 | |
| Total GHG emissions per unit revenue | tonne CO2 equivalent/revenue in RMB0'000 | 0.01 | 0.01 | 0.005 | 12, 89 | |
| Total greenhouse gas emissions per unit of revenue reduction target | % | -5 | 53 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste generated | tonne | 0.01 | 0.01 | 0.01 | 87 |
| Total wastewater discharge | tonne | 7822 | 7024 | 7004 | 87 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total non-hazardous waste generated (Zhenro Center at Hongqiao in Shanghai) | tonne | 118748 | 148030 | 20.98 | 87 |
| Waste discharge per unit revenue | tonne/revenue in RMB0'000 | 1.04 | 1.29 | 0.0002 | 87 |
| Wastewater discharge per unit revenue | tonne/revenue in RMB0'000 | 0.069 | 0.061 | 0.059 | 87 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Total waste emissions per unit of revenue reduction target | % | -5 | 53 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Direct energy consumption | tonne of coal equivalent | 4 | 4 | 3.4 | 88 |
| Energy consumption per unit revenue | tonne of coal equivalent/revenue in RMB'000 | 0.001 | 0.001 | 0.001 | 88 |
| Gasoline consumption | L | 3596 | 3763 | 3208 | 88 |
| Indirect energy consumption | tonne of coal equivalent | 142 | 165 | 105 | 88 |
| Purchased electricity consumption | kWh | 1231201 | 1341921 | 852511 | 88 |
| Total (direct and indirect) energy consumption | tonne of coal equivalent | 146 | 169 | 108.4 | 88 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|
| Total water consumption | tonne | 9362 | 8779 | 4918 | 88 | |
| Water conservation - reduction in water consumption per unit of revenue | % | -5 | 62 | |||
| Water consumption per unit revenue | tonne/revenue in RMB'000 | 0.082 | 0.077 | 0.044 | 88 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Energy efficiency - reduction in energy consumption per unit of revenue | % | -5 | 62 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of Board members | person | 7 | 6 | 6 | 87 |
| Number of employees aged 50 or above | person | 1283 | 848 | 616 | 90 |
| Number of employees aged below 30 | person | 767 | 440 | 453 | 90 |
| Number of employees aged between 30 and 39 | person | 1251 | 1357 | 1302 | 90 |
| Number of employees aged between 40 and 49 | person | 896 | 840 | 899 | 90 |
| Number of employees by age: 30-39 | employees | 1302 | 71 | ||
| Number of employees by age: 40-49 | employees | 899 | 71 | ||
| Number of employees by age: Above 50 | employees | 616 | 71 | ||
| Number of employees by age: Under 30 | employees | 453 | 71 | ||
| Number of employees by function - Engineering management | person | 101 | 60 | 39 | 91 |
| Number of employees by function - Financial management | person | 92 | 111 | 104 | 91 |
| Number of employees by function - HR and administration | person | 99 | 80 | 75 | 91 |
| Number of employees by function - Market expansion | person | 75 | 18 | 13 | 91 |
| Number of employees by function - Property management service | person | 3715 | 2822 | 2973 | 91 |
| Number of employees by function - Quality management | person | 40 | 334 | 35 | 91 |
| Number of employees by function - Risk control and legal affairs | person | - | 10 | 2 | 91 |
| Number of employees by function - Value-added service | person | 75 | 50 | 29 | 91 |
| Number of employees by gender: Female | employees | 1476 | 71 | ||
| Number of employees by gender: Male | employees | 1794 | 71 | ||
| Number of employees by position rank - Front-line employees | person | 3701 | 1569 | 3012 | 91 |
| Number of employees by position rank - Middle management employees | person | 486 | 1900 | 222 | 91 |
| Number of employees by position rank - Senior management employees | person | 10 | 16 | 36 | 91 |
| Number of employees by region: Bohai Rim | employees | 71 | 71 | ||
| Number of employees by region: Both sides of the Taiwan Straits | employees | 807 | 71 | ||
| Number of employees by region: Central and Western region | employees | 936 | 71 | ||
| Number of employees by region: Other regions | employees | 62 | 71 | ||
| Number of employees by region: Yangtze River Delta region | employees | 1394 | 71 | ||
| Number of employees in Bohai Rim Region | person | 288 | 338 | 71 | 90 |
| Number of employees in Cross-Straits Region | person | 782 | 682 | 807 | 90 |
| Number of employees in Headquarters region | person | 58 | 46 | 52 | 90 |
| Number of employees in Midwest Region | person | 785 | 635 | 936 | 90 |
| Number of employees in Other regions | person | 374 | 302 | 62 | 90 |
| Number of employees in Yangtze River Delta Region | person | 1968 | 1482 | 1342 | 90 |
| Number of female employees | person | 1961 | 1583 | 1476 | 90 |
| Number of full-time employees | person | 4197 | 3485 | 3270 | 89 |
| Number of independent directors | person | 3 | 3 | 3 | 87 |
| Number of male employees | person | 2236 | 1902 | 1794 | 90 |
| Percentage of employees with disabilities | % | 0.02 | 0.03 | 0.24 | 89 |
| Total number of employees | person | 4197 | 3485 | 3270 | 89 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total turnover rate | % | 43.94 | 44.53 | 39.39 | 92 |
| Turnover rate at Bohai Rim Region | % | 43.5 | 4.7 | 14.46 | 92 |
| Turnover rate at Cross-Straits Region | % | 44.3 | 20.7 | 46.19 | 92 |
| Turnover rate at Headquarters | % | 4.2 | 26.92 | 92 | |
| Turnover rate at Midwest Region | % | 48.3 | 26 | 53.9 | 92 |
| Turnover rate at Yangtze River Delta Region | % | 40.24 | 44.4 | 34.56 | 92 |
| Turnover rate of employees aged 50 or above | % | 28.6 | 42.1 | 47.17 | 92 |
| Turnover rate of employees aged below 30 | % | 62.3 | 43.4 | 49.66 | 92 |
| Turnover rate of employees aged between 30 and 39 | % | 42.1 | 68.4 | 35.41 | 92 |
| Turnover rate of employees aged between 40 and 49 | % | 42.83 | 33.8 | 31 | 92 |
| Turnover rate of female employees | % | 41.66 | 53.1 | 42.73 | 92 |
| Turnover rate of male employees | % | 45.82 | 46.9 | 39.36 | 92 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of work-related fatalities | person | 1 | 1 | 93 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost working days due to work-related injuries | day | 411.5 | 185 | 210 | 93 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of female employees trained | % | 47 | 45 | 45 | 93 |
| Percentage of junior employees trained | % | 85 | 29.7 | 93 | 93 |
| Percentage of male employees trained | % | 53 | 55 | 55 | 93 |
| Percentage of middle management employees trained | % | 11 | 70 | 7 | 93 |
| Percentage of senior management employees trained | % | 4 | 0.3 | 1 | 93 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours per female employee | hour | 5.6 | 6.8 | 4.61 | 94 |
| Average training hours per junior employee | hour | 4.4 | 4.9 | 5.3 | 94 |
| Average training hours per male employee | hour | 3.9 | 8.3 | 6.48 | 94 |
| Average training hours per middle management employee | hour | 3.7 | 9.7 | 10.2 | 94 |
| Average training hours per senior management employee | hour | 1.6 | 20 | 6.7 | 94 |
| Total training hours of employees | hour, hours | 19934 | 26440 | 18439 | 12, 93 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers in Central China | supplier | 35 | 60 | 101 | 94 |
| Number of suppliers in East China | supplier | 810 | 860 | 407 | 94 |
| Number of suppliers in North China | supplier | 30 | 18 | 45 | 94 |
| Number of suppliers in Northwest China | supplier | 30 | 15 | 20 | 94 |
| Number of suppliers in South China | supplier | 10 | 18 | 94 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Customer satisfaction | point | 92 | 84.5 | 83.5 | 95 |
| Customer satisfaction rate | % | 100 | 99.8 | 98 | 95 |
| Gross profit | RMB'00 million, million RMB | 2.5 | 2.4 | 240 | 11, 87 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of ESG material issues identified for 2024 | issues | 27 | 18 | ||
| Percentage of suppliers signing integrity agreements | % | 100 | 100 | 100 | 12, 94 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of anti-corruption training for directors and employees | times | 3 | 11 | ||
| Number of anti-corruption training for directors and senior management | time | 3 | 3 | 1 | 95 |
| Number of anti-corruption training for employees | time | 3 | 10 | 2 | 95 |
| Number of directors participating in anti-corruption related training | person | 7 | 6 | 6 | 95 |
| Number of employees participating in anti-corruption related training | person | 1039 | 3485 | 449 | 95 |
| Participation rate of directors in anti-corruption related training | % | 100 | 100 | 100 | 95 |
| Participation rate of directors in anti-corruption training | 100% | 11 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of employees participating in volunteer activities | person | 100 | 1159 | 1984 | 95 |
| Number of volunteer activities participated by employees | time | 5 | 266 | 913 | 95 |
| Revenue | RMB'00 million, million RMB | 11.4 | 11.5 | 11.3 | 11, 87 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne CO2 equivalent | 10 | 8 | 7 | |
| Indirect Energy Emissions (Scope 2) | tonne CO2 equivalent | 846 | 765 | 499 | |
| Total GHG Emissions | tonne CO2 equivalent | 856 | 773 | 506 | |
| Total GHG Emissions Intensity (By Revenue) | % | 0.01 | 0.01 | 0.005 | -5 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | tonne | 0.01 | 0.01 | 0.01 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | tonne/revenue in RMB0'000 | 1.04 | 0.061 | 0.0002 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Reduction in GHG Intensity Compared to Last Year (By Revenue) | % | -5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | tonne of coal equivalent/revenue in RMB'000 | 0.001 | 0.001 | 0.001 |
| Gasoline Consumption | L | 3596 | 3763 | 3208 |
| Purchased Electricity | kWh | 1231201 | 1341921 | 852511 |
| Total Direct Energy Consumption | tonne of coal equivalent | 4 | 4 | 3.4 |
| Total Energy Consumption | tonne of coal equivalent | 146 | 169 | 108.4 |
| Total Indirect Energy Consumption | tonne of coal equivalent | 142 | 165 | 105 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | tonne | 9362 | 8779 | 4918 |
| Water Consumption Intensity (By Revenue) | tonne/revenue in RMB'000 | 0.082 | 0.077 | 0.044 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | -5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 2147 | 2197 | 2201 |
| Number of Employees Aged Above 50 | person | 1283 | 848 | 616 |
| Number of Employees Aged Below 30 | person | 767 | 440 | 453 |
| Number of Female Employees | person | 1961 | 1583 | 1476 |
| Number of Full-time Employees | person | 4197 | 3485 | 3270 |
| Number of General Employees | person | 3701 | 1569 | 3012 |
| Number of Male Employees | person | 2236 | 1902 | 1794 |
| Number of Middle Management Employees | person | 486 | 1900 | 222 |
| Number of Senior Management Employees | person | 10 | 16 | 36 |
| Number of Total Employees | person | 4197 | 3485 | 3270 |
| Percentage of Employees Aged 30-50 | % | 51.18 | 63.07 | 67.31 |
| Percentage of Employees Aged Above 50 | % | 30.55 | 24.33 | 18.84 |
| Percentage of Employees Aged Below 30 | % | 18.28 | 12.63 | 13.85 |
| Percentage of Female Employees | % | 46.71 | 45.41 | 45.13 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of General Employees | % | 88.18 | 45.04 | 92.11 |
| Percentage of Male Employees | % | 53.29 | 54.59 | 54.87 |
| Percentage of Middle Management Employees | % | 11.58 | 54.53 | 6.79 |
| Percentage of Senior Management Employees | % | 0.24 | 0.46 | 1.1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 42.465 | 51.1 | 33.205 |
| Turnover Rate of Employees Aged Above 50 | % | 28.6 | 42.1 | 47.17 |
| Turnover Rate of Employees Aged Below 30 | % | 62.3 | 43.4 | 49.66 |
| Turnover Rate of Female Employees | % | 41.66 | 53.1 | 42.73 |
| Turnover Rate of Male Employees | % | 45.82 | 46.9 | 39.36 |
| Turnover Rate of Total Employees | % | 43.94 | 44.53 | 39.39 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Fatalities of the Last 3 Years | person | 1 | 2 |
| Number of Work-related Fatalities | person | 1 | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 411.5 | 185 | 210 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 47 | 45 | 45 |
| Percentage of Trained Male Employees | % | 53 | 55 | 55 |
| Percentage of Trained Middle Management | % | 11 | 70 | 7 |
| Percentage of Trained Senior Management | % | 4 | 0.3 | 1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 5.6 | 6.8 | 4.61 |
| Average Training Hours (Male) | hour | 3.9 | 8.3 | 6.48 |
| Average Training Hours (Middle Management) | hour | 3.7 | 9.7 | 10.2 |
| Average Training Hours (Senior Management) | hour | 1.6 | 20 | 6.7 |
| Total Training Hours | hour | 19934 | 26440 | 18439 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Central China | supplier | 35 | 60 | 101 |
| Number of Suppliers in East China | supplier | 810 | 860 | 407 |
| Number of Suppliers in North China | supplier | 30 | 18 | 45 |
| Number of Suppliers in Northwest China | supplier | 30 | 15 | 20 |
| Number of Suppliers in South China | supplier | 10 | 18 | |
| Number of Total Suppliers | supplier | 905 | 963 | 591 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 | 100 | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 | 100 | 100 |
| Number of Anti-corruption Training Session | time | 6 | 13 | 3 |
| Number of Directors and Management Attendance for Anti-corruption Training | person | 7 | 6 | 6 |
| Number of General Employees Attendance for Anti-corruption Training | person | 1039 | 3485 | 449 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | person | 1046 | 3491 | 455 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | person | 100 | 1159 | 1984 |
| Number of Volunteer Activities Sessions | time | 5 | 266 | 913 |