ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | 2034 | Report Pages |
|---|---|---|---|---|
| expected decrease in average electricity consumption per store | 5% | 52 | ||
| total energy consumption intensity | KWh/RMB1 million of revenue | 29850 | 52 | |
| total energy consumption of the Group | KWh | 146897957 | 52 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2034 | Report Pages |
|---|---|---|---|
| expected decrease in average water consumption per store | 5% | 52 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2034 | Report Pages |
|---|---|---|---|
| Average non-hazardous water production per store reduction target | % | -5 | 56 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of employees aged 29 and below | employees | 4024 | 59 | |
| Number of employees aged 30 to 49 | employees | 2083 | 59 | |
| Number of employees aged 50 and above | employees | 15 | 59 | |
| Number of employees in Mainland China | employees | 6053 | 59 | |
| Number of employees overseas | employees | 69 | 59 | |
| Number of female employees | employees | 3347 | 59 | |
| Number of functional employees | employees | 1453 | 59 | |
| Number of male employees | employees | 2775 | 59 | |
| Number of registered members | exceeded 100 million | 19 | ||
| Number of registered members of Nayuki | members | 100000000 | 18 | |
| Number of store employees | employees | 4669 | 59 | |
| Percentage of female employees | % | 54.7 | 59 | |
| Registered members of Nayuki | 102800000 | 43 | ||
| Total number of full-time employees | employees | 6122 | 59 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Group-wide days lost due to injury | days | 3078 | 68 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Cumulative learning tasks completed | 458 | 65 | |
| Employee coverage of cumulative learning tasks | % | 100 | 65 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average learning time per employee | hours | 0.7 | 65 |
| Completion rate of cumulative learning tasks | % | 96 | 65 |
| Total cumulative learning time | hours | 130649 | 65 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of suppliers at end of reporting period | suppliers | 475 | 33 |
| Number of suppliers in 2024 - Other regions in mainland China (except Southern China) | % | 55.6 | 34 |
| Number of suppliers in 2024 - Overseas | % | 6.1 | 34 |
| Number of suppliers in 2024 - Southern China | % | 38.3 | 34 |
| Number of suppliers of food and direct food contact packaging materials with procurement amount over $100000 eliminated | supplier | 1 | 33 |
| Percentage of suppliers from Southern China | % | 38.3 | 33 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Semi-annual third-party inspections of self-operated stores - national average score | 74 | 33 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Sales volume at Nayuki Fantasy Factory, Shenzhen | RMB in three days | 1000000 | 18 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average monthly active members | 4800000 | 43 | |||
| Average monthly repurchase rate | 24.0% | 43 | |||
| Microbial sampling inspections on products of central factories - number of inspections | inspections | 812 | 33 | ||
| Microbial sampling inspections on products of central factories - passing rate | % | 99.4 | 33 | ||
| Number of Nayuki teahouse stores established at Beijing Chaoyang Joy City | stores | 1000 | 19 | ||
| Number of Nayuki teahouses (franchise) | stores | 345 | 17 | ||
| Number of Nayuki teahouses (self-operated) | stores | 1453 | 17 | ||
| Number of Nayuki teahouses (total) | stores | 1655 | 1798 | 17 | |
| Number of Nayuki teahouses established | stores | 1000 | 18 | ||
| Top 50 Catering Brand Chains in Guangdong | rank | 50 | 11 | ||
| Top 50 Chain Operation in Shenzhen | rank | 50 | 11 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Copyright registrations in mainland China | registrations | 225 | 25 | |
| Patent registrations in mainland China | registrations | 47 | 25 | |
| Top 100 Catering Enterprise in Guangdong | rank | 100 | 11 | |
| Top 100 Catering Enterprises of China | rank | 100 | 11 | |
| Top 100 Chain Stores in Guangdong | rank | 100 | 11 | |
| Trademark registrations in mainland China | registrations | 1130 | 25 | |
| Trademark registrations in other regions and countries | registrations | 472 | 25 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Production quality self-inspections on each self-operated store - frequency | at least once a month | 33 | ||
| Standard operating procedures for products - number formulated | procedures | 8 | 33 | |
| Top 10 Catering Chains in Shenzhen | rank | 10 | 11 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of ESG management issues in the pool for 2024 | issues | 23 | 7 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Attendances for Sunshine Integrity Culture Training | attendances | 16190 | 23 |
| Attendances for conflict of interest management training | attendances | 29230 | 23 |
| Number of long-term integrity/anti-corruption and conflict of interest management training sessions conducted | sessions | 20 | 23 |
| Total attendances at integrity/anti-corruption and conflict of interest management training sessions (including functional staff and store operators) | attendances | 78974 | 23 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019–2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of times Nayuki named one of China’s Top 100 catering enterprises | times | 5 | 18 | |
| Top 100 Companies for Social Contribution in Top 500 Shenzhen | rank | 100 | 11 | |
| Top 100 Modern Service Enterprises in Top 500 Shenzhen | rank | 100 | 11 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Investment obtained in first round of financing | RMB | 100000000 | 19 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Disposed | tons |
| Total Non-Hazardous Waste Intensity (By Revenue) | tons/RMB1 million of income |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | KWh/RMB1 million of revenue | 29850 |
| Total Energy Consumption | KWh | 146897957 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption | cubic meters |
| Water Consumption Intensity (By Revenue) | cubic meters/RMB1 million of revenue |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2034 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | -5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Intensity (By Revenue) | tons/RMB1 million of income |
| Packaging Materials Consumed | tons |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 2083 |
| Number of Employees Aged Above 50 | employees | 15 |
| Number of Employees Aged Below 30 | employees | 4024 |
| Number of Employees in Mainland China | employees | 6053 |
| Number of Employees in Overseas | employees | 69 |
| Number of Female Employees | employees | 3347 |
| Number of Full-time Employees | employees | 6122 |
| Number of Male Employees | employees | 2775 |
| Number of Total Employees | employees | 6122 |
| Percentage of Female Employees | % | 54.7 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Mainland China | % |
| Turnover Rate of Employees in Overseas | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 3078 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours per Employee | hours | 0.7 |
| Total Training Hours | hours | 130649 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Mainland China | suppliers | 446 |
| Number of Suppliers in Overseas | suppliers | 29 |
| Number of Total Suppliers | suppliers | 475 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | registrations | 1874 |
| Number of Patents Granted | registrations | 47 |
| Number of Trademark Registrations | registrations | 1602 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit |
|---|---|
| Number of Corruption Litigation | case |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 20 |
| Number of Attendance for Anti-corruption Training | attendances | 78974 |