2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides emission | kg | 495.54 | 377.05 | 191 |
| Nitrogen oxides exhaust gas emissions | kg | 377.05 | 145 | |
| Particulates emission | kg | 36.25 | 35.67 | 191 |
| Particulates exhaust gas emissions | kg | 35.67 | 145 | |
| Pesticide residue inspection items for fresh fruits (to be expanded) | items | 200–300 | 16 | |
| Sulfur oxides exhaust gas emissions | kg | 0.59 | 145 | |
| Sulphur oxides emission | kg | 416.75 | 0.59 | 191 |
| Total exhaust gas emission intensity | kg/million RMB revenue | 0.08 | 0.04 | 145, 191 |
| Total exhaust gas emissions | kg | 948.54 | 413.31 | 145, 191 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| CO2e emission reduction from TMS intelligent system | tCO2e | 12.4 | 110 | |
| CO2e emission reduction from cold storage optimization in Hainan distribution center | tCO2e | 10 | 110 | |
| CO2e emission reduction from lighting upgrades in Shenzhen, Guangzhou, and Western Guangdong (Zhongshan) distribution centers | tCO2e | 40 | 110 | |
| Emission Intensity | tCO2e/million RMB revenue | 2.75 | 3.08 | 132 |
| Greenhouse gas emission (Scope 1) | tCO2e | 18035.5 | 21371.27 | 191 |
| Greenhouse gas emission (Scope 1+Scope 2) | tCO2-e | 31626.67 | 13 | |
| Greenhouse gas emission (Scope 2) | tCO2e | 13345.08 | 10255.4 | 191 |
| Scope 1: Direct Greenhouse Gas Emissions | tCO2e | 18035.5 | 21371.27 | 132 |
| Scope 2: Indirect Greenhouse Gas Emissions | tCO2e | 13345.08 | 10255.4 | 132 |
| Total Emissions | tCO2e | 31380.59 | 31626.67 | 132 |
| Total greenhouse gas emission intensity | tCO2e/million RMB revenue | 2.75 | 3.08 | 191 |
| Total greenhouse gas emissions | tCO2e | 31380.59 | 31626.67 | 191 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total discharge intensity of hazardous solid waste | kg/million RMB revenue | 0.001 | 143 | |
| Total discharge of hazardous solid waste | kg | 11.37 | 143 | |
| Total discharge of hazardous waste | kg | 119 | 11.37 | 192 |
| Total intensity of hazardous waste | kg/million RMB revenue | 0.01 | 0.001 | 192 |
| Weight of waste toner cartridge/ink cartridge | kg | 119 | 11.37 | 192 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total discharge intensity of non-hazardous solid waste | tons/million RMB revenue | 0.38 | 143 | |
| Total discharge of non-hazardous solid waste | tons | 3897.71 | 143 | |
| Total discharge of non-hazardous waste | tons | 3336.66 | 3897.71 | 192 |
| Total intensity of non-hazardous waste | tons/million RMB revenue | 0.29 | 0.38 | 192 |
| Waste toner cartridge/ink cartridge | kg | 11.37 | 143 | |
| Weight of domestic waste | tons | 4.419 | 13.62 | 143, 192 |
| Weight of food waste | tons | 3332.24 | 3884.09 | 143, 192 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Annual carbon dioxide emissions reduction from lighting upgrade in Shenzhen, Guangzhou, and Western Guangdong (Zhongshan) distribution centers | tCO₂e | 40 | 134 | |
| Annual greenhouse gas emission reductions from energy-saving renovation of cold storage at Hainan distribution center | tCO₂e | 10 | 134 | |
| Greenhouse gas emission reduction target for Baiguo Agricultural Means, Pagoda Fruit Products, Haiyang Jinchengtai, and Hainan Wangpin | carbon reduction | 5% | 131 | |
| Greenhouse gas emissions reduced by TMS intelligent system optimization | tCO₂e | 12.4 | 136 | |
| Greenhouse gas emissions reduced through transportation management optimization | tons | 12.4 | 100 | |
| carbon reduction in Baiguo Agricultural Means, Pagoda Fruit Products, Haiyang Jincheqintai and Hainan Wangpin | % | 5 | 20 | |
| emission reduction from cold storage optimization in Hainan distribution center | tons | 10 | 20 | |
| emission reduction from lighting upgrade in Shenzhen, Guangzhou, and Western Guangdong (Zhongshan) distribution centers | tons | 40 | 20 | |
| greenhouse gas emissions reduction by TMS intelligent system | tons | 12.4 | 20 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Hazardous waste generation reduction compared with the previous year | percent | 90% | 111 |
| Use of recycled non-woven shopping bags | million | 19.214 | 147 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | 2026 | 2027 | Report Pages |
|---|---|---|---|---|---|---|
| Biomass fuel consumption | kWh in '000s | 2.45 | 193 | |||
| Coal consumption | kWh in '000s | 914.21 | 193 | |||
| Consumption of liquefied petroleum gas | kWh in '000s | 68.25 | 137 | |||
| Diesel consumption | kWh in '000s | 160.94 | 331.11 | 137, 193 | ||
| Electricity consumption | kWh in '000s | 23400.11 | 19111.82 | 137, 193 | ||
| Energy consumption intensity decrease compared with previous year | 12% | 110 | ||||
| Gas consumption | kWh in '000s | 4.8 | 4.8 | 137, 193 | ||
| Gasoline consumption | kWh in '000s | 155.82 | 196.16 | 137, 193 | ||
| Increase in proportion of new energy vehicles in cooperative vehicles over previous year | percent | 6 | 100 | |||
| LPG consumption | kWh in '000s | 73.66 | 68.25 | 193 | ||
| Number of ultra-long-range (one-way over 200 kilometers) cold chain vehicles | 94 | 136 | ||||
| Proportion of new energy vehicles among total cooperative vehicles | % | 27% | 110, 136 | |||
| Proportion of new energy vehicles in cooperative vehicles | percent | 27 | 100 | |||
| Proportion of new energy vehicles in distribution centers to total city distribution vehicles | proportion | 30% | 40% | 131 | ||
| Total energy consumption | kWh in '000s | 24711.99 | 19712.14 | 137, 193 | ||
| Total energy consumption intensity | kWh in '000s/million RMB revenue | 2.17 | 1.92 | 137, 193 | ||
| Year-on-year growth of new energy vehicles | % | 6 | 136 | |||
| Year-on-year increase in proportion of new energy vehicles | 6% | 110 | ||||
| energy consumption intensity decrease compared with previous year | % | 12 | 20 | |||
| new energy vehicles cooperated with distribution centers out of total city distribution vehicles | % | 30 | 40 | 20 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Water consumption | m3, m³ | 236123.02 | 219694.4 | 13, 140, 194 |
| Water consumption decline compared with previous year | 7% | 110 | ||
| Water consumption intensity | m³/million RMB revenue | 20.73 | 21.39 | 140, 194 |
| water consumption decline compared with previous year | % | 7 | 20 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Annual electricity savings from energy-saving renovation of cold storage at Hainan distribution center | kWh | 20000 | 134 |
| Annual electricity savings from lighting upgrade in Shenzhen, Guangzhou, and Western Guangdong (Zhongshan) distribution centers | kWh | 61000 | 134 |
| Annual electricity savings from lighting upgrades in Shenzhen, Guangzhou, and Western Guangdong (Zhongshan) distribution centers | kWh | 61000 | 110 |
| Energy savings rate from energy-saving renovation of cold storage at Hainan distribution center | more than 30% | 134 | |
| Energy use reduction from cold storage optimization in Hainan distribution center | 30% | 110 | |
| Estimated annual electricity savings from cold storage optimization in Hainan distribution center | kWh | 20000 | 110 |
| The use of paper price labels - reduction compared to previous year | kg | 8200 | 13 |
| Transportation mileage saved by TMS intelligent system | km | 20000 | 110 |
| Transportation mileage saved by TMS intelligent system optimization | kilometers | 20000 | 136 |
| Transportation mileage saved through big data + AI intelligent scheduling | kilometers | 20000 | 100 |
| annual electricity savings from cold storage optimization in Hainan distribution center | kWh | 20000 | 20 |
| electricity saving from lighting upgrade in Shenzhen, Guangzhou, and Western Guangdong (Zhongshan) distribution centers | kWh | 61000 | 20 |
| energy consumption reduction from cold storage optimization in Hainan distribution center | % | 30 | 20 |
| transportation mileage saved by TMS intelligent system | kilometers | 20000 | 20 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Environmentally friendly materials used | million | 81.81 | 111 | |
| Retail packaging consumption | tons | 16963.77 | 148 | |
| Retail packaging consumption - Biodegradable plastics | tons | 730.63 | 703.06 | 194 |
| Retail packaging consumption - Environmentally friendly plastics | tons | 6513.71 | 12204.1 | 194 |
| Retail packaging consumption - Paper | tons | 2544.32 | 4056.61 | 194 |
| Total packaging consumption | tons | 12565.14 | 20266.67 | 148, 194 |
| Total packaging consumption intensity | tons/million RMB revenue | 1.1 | 1.97 | 148, 194 |
| Total use of environmentally friendly materials | million | 81.81 | 147 | |
| Total use of recyclable transit crates/packaging for warehouse-to-store packaging | times | 23500000 | 100 | |
| Transportation carton consumption | tons | 2776.48 | 3302.9 | 148, 194 |
| Use of biodegradable fresh-cut fruits boxes | million | 3.627 | 147 | |
| Use of biodegradable shopping bags | million | 42.976 | 147 | |
| Use of biodegradable straws | million | 0.106 | 147 | |
| Use of paper carrier bags | million | 0.361 | 147 | |
| Use of paper packaging boxes | million | 15.525 | 147 | |
| environmentally friendly materials used | million | 81.81 | 20 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| BLOF ecological harmony planting technology related planting area for vegetable business | hectares | 1333 | 111 | |
| Fruit ecological cultivation technology-enabled area | hectares | 1512 | 111 | |
| Increase in fruit ecological cultivation technology-enabled area year-on-year | percent | 5.5% | 111 | |
| Increase in fruit ecological cultivation-enabled area compared with 2024 | hectares | 333 | 150 | |
| Number of new energy vehicles cooperated with distribution centers | 207 | 136 | ||
| Number of new energy vehicles cooperating with distribution centers | 207 | 110 | ||
| Number of new variety incubation qualifications | qualifications | 12 | 42 | |
| Planting area of Red Guoseng in Maguan County | hectares | 666 | 185 | |
| Proportion of fruit ecological cultivation-enabled area using organic fertilizers and adopting grass cultivation model | 35% | 150 | ||
| Total area of planting using eco-planting technology | hectares | 1512 | 150 | |
| number of new energy vehicles cooperated with distribution centers | 207 | 20 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Brand size - Number of cities and municipalities covered | cities and municipalities | 180+ | 13 |
| Brand size - Number of members | members | 90000000 | 13 |
| Brand size - Number of stores | stores | 5127 | 13 |
| Jobs provided for the disabled | jobs | 10 | 22 |
| Jobs provided for undergraduates in franchised stores | jobs | 2555 | 22 |
| Number of comprehensive employee satisfaction surveys conducted | surveys | 3 | 23 |
| Number of employees | employees | 2581 | 13 |
| Number of employees above 50 years old | person | 114 | 196 |
| Number of employees above 50 years old - Percentage | percentage | 4.42% | 196 |
| Number of employees aged 31-50 | person | 1446 | 196 |
| Number of employees aged 31-50 - Percentage | percentage | 56.02% | 196 |
| Number of employees below 30 years old | person | 1021 | 196 |
| Number of employees below 30 years old - Percentage | percentage | 39.56% | 196 |
| Number of female employees | person | 1093 | 196 |
| Number of female employees - Percentage | percentage | 42.35% | 196 |
| Number of female employees in STEM-related positions (persons) | person | 998 | 199 |
| Number of female employees in the other departments, excluding functional departments (persons) | person | 890 | 199 |
| Number of full-time employees | person | 2581 | 196 |
| Number of full-time employees - Percentage | percentage | 100% | 196 |
| Number of grass-roots employees | person | 2236 | 196 |
| Number of grass-roots employees - Percentage | percentage | 86.63% | 196 |
| Number of male employees | person | 1488 | 196 |
| Number of male employees - Percentage | percentage | 57.65% | 196 |
| Number of members | 90000000 | 10 | |
| Number of middle management employees | person | 336 | 196 |
| Number of middle management employees - Percentage | percentage | 13.02% | 196 |
| Number of new employees (person) | person | 331 | 199 |
| Number of part-time employees - Percentage | percentage | – | 196 |
| Number of senior management employees | person | 9 | 196 |
| Number of senior management employees - Percentage | percentage | 0.35% | 196 |
| Percentage of female employees at middle management level | percentage | 28.57% | 199 |
| Percentage of female employees at the management level (middle and senior) | percentage | 28.12% | 199 |
| Percentage of female employees in STEM -related positions | percentage | 84.43% | 199 |
| Percentage of female employees in the other departments, excluding functional departments | percentage | 55.25% | 199 |
| Proportion of female employees | % | 42.35 | 13, 22 |
| Proportion of female employees in STEM related positions | % | 84.43 | 22, 158 |
| Proportion of female executives | % | 28.12 | 13, 22 |
| Proportion of the Group’s female executives | % | 28.12 | 158 |
| Total number of employees | person | 2581 | 196 |
| Total number of employees - Percentage | percentage | 100% | 196 |
| Total number of employees in STEM-related positions (persons) | person | 1182 | 199 |
| Total number of female employees at the management level (middle and senior) | person | 1 | 199 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate for female | % | 16.95% | 197 |
| Employee turnover rate for male | % | 16.07% | 197 |
| Employee turnover rate in Central China | % | 5.23% | 197 |
| Employee turnover rate in East China | % | 17.36% | 197 |
| Employee turnover rate in Hong Kong, Macao and Taiwan | % | 0.12% | 197 |
| Employee turnover rate in North China | % | 10.11% | 197 |
| Employee turnover rate in Northeast China | % | 0.00% | 197 |
| Employee turnover rate in Northwest China | % | 0.66% | 197 |
| Employee turnover rate in Overseas | % | 0.00% | 197 |
| Employee turnover rate in South China | % | 61.72% | 197 |
| Employee turnover rate in Southwest China | % | 4.80% | 197 |
| Group's talent turnover rate | % | 16.45 | 165 |
| Number of all the employees leaving office | person | 508 | 197 |
| Number of employees leaving office in Central China | person | 135 | 197 |
| Number of employees leaving office in East China | person | 448 | 197 |
| Number of employees leaving office in Hong Kong, Macao and Taiwan | person | 3 | 197 |
| Number of employees leaving office in North China | person | 261 | 197 |
| Number of employees leaving office in Northwest China | person | 17 | 197 |
| Number of employees leaving office in South China | person | 1593 | 197 |
| Number of employees leaving office in Southwest China | person | 124 | 197 |
| Number of female employees leaving office | person | 223 | 197 |
| Number of male employees leaving office | person | 285 | 197 |
| Overall employee turnover rate | % | 16.45% | 197 |
| Positive or normally satisfied rate in last employee satisfaction survey | % | 90 | 23 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Lost days due to work injury (day) | day | 36 | 200 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of distribution warehouses with emergency evacuation and equipment drills | warehouses | 29 | 178 |
| Number of letters of safety responsibility signed | letters | 7076 | 23 |
| Number of potential safety hazards identified and rectified | hazards | 430 | 178 |
| Number of regions covered by safety promotion | regions | 30 | 178 |
| Number of regions with diversified safety training | regions | 30 | 178 |
| Number of safety inspections against stores and warehouses | inspections | 368001 | 23, 158 |
| Number of safety knowledge articles shared | articles | 25 | 178 |
| Potential hazard resolution rate | 100% | 158 | |
| Resolution rate of potential hazards | % | 100 | 23 |
| Signing rate of letters of safety responsibility | % | 100 | 23 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Average score of customer service employees' business test results | points | 90 | 83 | |
| Coverage rate of cultural training | % | 98 | 23 | |
| Food safety training attendances | attendances | 30000 | 13 | |
| Franchisee training participation rate, internal/external franchisee cultivation rate and special training rate | 90% | 19 | ||
| Headquarter overall pleasure survey score | out of 5 | 4.32 | 158 | |
| Number of actual participants in last employee satisfaction survey | participants | 11000 | 23 | |
| Number of courses collectively taught | courses | 6259 | 176 | |
| Number of cultural training sessions offered | sessions | 12 | 23 | |
| Number of customer service training courses launched | courses | 36 | 83 | |
| Number of food safety training sessions for suppliers, franchisees and employees during the year | sessions | 14 | 19 | |
| Number of instructors at the Group | persons | 1569 | 176 | |
| Number of internal training sessions for customer service employees | sessions | 120 | 83 | |
| Number of new online micro-courses added | courses | 608 | 23, 158 | |
| Number of people empowered by training courses | persons | 214800 | 176 | |
| Number of training courses conducted by instructors | courses | 1795 | 176 | |
| Percentage of employees trained - Female | percent | 37.08% | 200 | |
| Percentage of employees trained - Grass-roots employees | percent | 59.16% | 200 | |
| Percentage of employees trained - Male | percent | 46.84% | 200 | |
| Percentage of employees trained - Middle management employees | percent | 22.47% | 200 | |
| Percentage of employees trained - Senior management employees | percent | 4.69% | 200 | |
| Training satisfaction rate of customer service employees | % | 95 | 83 | |
| Year-on-year increase in technology-enabled area | 5.5% | 150 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average training hours per employee - Female | hour | 9.44 | 200 |
| Average training hours per employee - Grass-roots employees | hour | 8.53 | 200 |
| Average training hours per employee - Male | hour | 13.86 | 200 |
| Average training hours per employee - Middle management employees | hour | 12.1 | 200 |
| Average training hours per employee - Senior management employees | hour | 8.19 | 200 |
| Online course training hours | hours | 778600 | 158 |
| Total hours of instruction collectively taught | hours | 10496.5 | 176 |
| Total online course training hours | hours | 778600 | 23 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Assessment coverage rate for domestic suppliers | percent | 100% | 92, 96 |
| Assessment coverage rate for foreign suppliers | percent | 73 | 92, 96 |
| Number of cities and municipalities covered by stores | 180 | 10 | |
| Number of companies with deep cooperation (Pagoda Seeds) | companies | 10 | 42 |
| Number of countries with direct sourcing bases | countries | 26 | 92 |
| Number of direct sourcing bases | bases | 800 | 92 |
| Number of domestic fruit-related suppliers | 956 | 95 | |
| Number of franchised stores in total | stores | 5127 | 19 |
| Number of fruit chain stores nationwide | stores | 5127 | 13 |
| Number of fruit-related suppliers in Central China | 119 | 95 | |
| Number of fruit-related suppliers in East China | 307 | 95 | |
| Number of fruit-related suppliers in North China | 61 | 95 | |
| Number of fruit-related suppliers in Northeast China | 17 | 95 | |
| Number of fruit-related suppliers in Northwest China | 68 | 95 | |
| Number of fruit-related suppliers in South China | 268 | 95 | |
| Number of fruit-related suppliers in Southwest China | 116 | 95 | |
| Number of offline suppliers participating at 2024 Pagoda Supplier Conference | suppliers | 80 | 39 |
| Number of overseas fruit-related suppliers | 93 | 95 | |
| Number of stores | 5127 | 10 | |
| Number of stores opened in Indonesia | stores | 2 | 19, 92 |
| Purchasing amount for rural revitalization areas | RMB | 70000000 | 13 |
| Total number of fruit-related suppliers | 1049 | 95 | |
| Total number of stores | stores | 5127 | 92 |
| Total purchase amount for rural revitalization production and marketing cooperation | million RMB | 70 | 183 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Anti-Commercial Bribery Agreement signature rate for suppliers | percent | 100% | 39 | |
| Compliance rate of domestic suppliers with standards | percent | 98% | 92, 96 | |
| Compliance rate of foreign suppliers with standards | percent | 100% | 92, 96 | |
| Coverage rate of food safety and integrity training for suppliers | 100% | 19 | ||
| Number of compliance assessments on domestic suppliers | assessments | 5380 | 92, 96 | |
| Number of compliance assessments on foreign suppliers | assessments | 68 | 92, 96 | |
| Number of new stores opened with training and in-store tutoring | stores | 74 | 92 | |
| Number of new stores supported with training and in-store tutoring | stores | 74 | 106 | |
| Number of online participants at 2024 Pagoda Supplier Conference | participants | 820 | 39 | |
| Signing rate of supplier integrity agreements | % | 100 | 13 | |
| Signing rate of the Anti-Commercial Bribery Agreement by suppliers | % | 100 | 15, 34 | |
| Signing rate of the Anti-Commercial Bribery Agreement by suppliers, with coverage rate of integrity promotion | 100% | 19 | ||
| Supplier quality audits completed | suppliers | 6 | 61 | |
| Suppliers passing quality audit inspection | suppliers | 6 | 61 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of pesticide residue reports on foreign suppliers | reports | 75 | 92 |
| Number of pesticide residue testing items for fresh fruits | 300 | 96 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of the revenue from organic products sales | 0.36% | 202 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Sales of fruit chain stores nationwide | No. 1 | 13 | |
| Total attendances for food safety training sessions for suppliers, franchisees and employees during the year | attendances | 30000 | 19 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| 24H response rate for customer complaints | % | 100 | 17 | |
| 72H handling rate for customer complaints | % | 95 | 17 | |
| Complaint handling rate | % | 96.69 | 17 | |
| Complaint resolution rate | 96.69% | 42 | ||
| Complaint response rate | 100% | 42 | ||
| Coverage rate of food safety training for franchisees | 100% | 19 | ||
| Customer complaint resolution rate | 96.69% | 79 | ||
| Customer complaint response rate | 100% | 79 | ||
| Customer complaints resolved | complaints | 17706 | 79 | |
| Customer complaints successfully resolved after consultation | complaints | 17120 | 79 | |
| Customer satisfaction rate | % | 98.04 | 83 | |
| Customer service satisfaction | % | 98.04 | 13 | |
| Guangzhou NPS | % | 41% | 17, 42 | |
| Number of NPS indicators surveyed | indicators | 32 | 42 | |
| Number of complaints about service and quality (case) | case | 14063 | 202 | |
| Number of complaints accepted | complaints | 17706 | 42 | |
| Number of complaints successfully resolved | complaints | 17120 | 42 | |
| Number of customer complaints (case) | case | 17706 | 202 | |
| Number of customer complaints accepted | 17706 | 17 | ||
| Number of customer complaints resolved | 17120 | 17 | ||
| Number of handled customer complaints (case) | case | 17706 | 202 | |
| Number of participants in last satisfaction survey | 11000 | 158 | ||
| Number of service star stores selected | stores | 68 | 75 | |
| Number of service stars selected | stars | 260 | 75 | |
| Number of touching service example videos made | videos | 3 | 75 | |
| Other types of complaints received | complaints | 3643 | 79 | |
| Service accuracy rate | % | 98 | 83 | |
| Service and quality complaints received | complaints | 14063 | 79 | |
| Shenzhen NPS | % | 36% | 17, 42 | |
| Total customer complaints received | complaints | 17706 | 79 | |
| Year-on-year growth of ultra-long-range cold chain vehicles | % | 12 | 136 | |
| Year-on-year increase in headquarter overall pleasure survey score | 6.25% | 158 | ||
| Year-on-year increase in overall pleasure score of headquarters | % | 6.25 | 23 | |
| year-on-year increase in new energy vehicles cooperated with distribution centers | % | 6 | 20 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| cumulative IT software copyright applications | 125 | 72 | |
| cumulative patent applications filed | 92 | 72 | |
| cumulative trademark applications | 1659 | 72 | |
| new trademarks granted by the authority | 54 | 72 | |
| trademark applications for registration | 62 | 72 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Completed food safety audits (external audit) | audit | 1 | 16 | |
| Completed food safety audits (joint internal audits) | audits | 2 | 16 | |
| External food safety audit | audit | 1 | 61 | |
| External sampling inspection of pesticide residue | cases | 3851 | 13 | |
| External sampling inspection of pesticide residues | cases | 3851 | 16 | |
| Factory of Pagoda Fruit Products certified with FSSC 22000 food safety system | factory | 1 | 56 | |
| Internal food safety audits (joint internal audits) | audits | 2 | 61 | |
| Internal sampling inspection of pesticide residue | batches | 3654 | 13 | |
| Internal sampling inspection of pesticide residues | cases | 3654 | 16 | |
| Number of entities certified with ISO 22000 food safety management system | entities | 4 | 56 | |
| Number of food safety audits (external) | audit | 1 | 13 | |
| Number of food safety audits (joint internal) | audits | 2 | 13 | |
| Number of regions covered by 'Good Service' selection activities | regions | 31 | 75 | |
| Number of self-operated platforms with live-streaming fruit cutting function (Beijing and Shenzhen) | stores | 43 | 42 | |
| Number of special sampling inspections targeting service standards of stores | inspections | 22320 | 42 | |
| Number of special sampling inspections targeting store service standards | times | 22320 | 75 | |
| Number of store service standard inspections | inspections | 22320 | 13 | |
| Number of stores covered by electronic price tag equipment | stores | 5000 | 80 | |
| Product innovation - Number of companies and organizations in deep cooperation | companies and organizations | 10 | 13 | |
| Product innovation - Number of new variety incubation qualifications | qualifications | 12 | 13 | |
| Product traceability rate | % | 80 | 16 | |
| Special sampling inspections targeting the service standards of stores | inspections | 22320 | 16 | |
| Unannounced food safety and quality inspections at franchise stores in strategic regions, with the stores inspected increasing annually through 2025 (2023 baseline) | % | 30 | 16 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Completion rate of data security awareness training | 100% | 88 | |
| Number of penetration tests on key systems (ERP, trading platform, reconciliation center) | tests | 2 | 88 |
| Number of people covered by data security awareness training | people | 2026 | 88 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of cases of embezzlement that occurred and were concluded during the Reporting Period | 1 | 202 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Achievement rate of publicity target for integrity and self-discipline education | 100% | 38 | ||
| Achievement rate of publicity target on integrity and self-discipline | % | 100 | 15 | |
| Achievement rate of the publicity target for integrity and self-discipline education | 100% | 34 | ||
| Coverage of training, education and publicity on employee integrity | % | 100 | 15 | |
| Employees signing the Compliance Commitment Agreements | people | 2100 | 13 | |
| Non-conformities identified in joint internal audits | cases | 43 | 61 | |
| Number of units with completed compliance risk identification, assessment and risk solution | units | 8 | 34 | |
| Suppliers signed Anti-Commercial Bribery Agreement | percent | 100% | 92 | |
| Verification of integrity reports | % | 100 | 15 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Attendees of education and publicity on integrity and self-discipline | 2382 | 15 | |
| Number of attendances for integrity and self-discipline education and publicity during Spring Festival, Mid-Autumn and National Day | attendances | 2000 | 34 |
| Total attendance for integrity and self-discipline education and publicity in Spring Festival, Mid-Autumn and National Day | persons | 2000 | 38 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Increase in number of participants in social welfare activities (target vs 2023 baseline) | percent | 100 | 24 | |
| Increase in the number of people receiving nutrition and health publicity | % | 10 | 17 | |
| Number of 'Good Service' selection activities launched | phases | 3 | 75 | |
| Number of 'Touching Angels' of Pagoda selected | angels | 33 | 75 | |
| Number of 'Touching Angels' selection activities | phases | 4 | 75 | |
| Number of national key counties for rural revitalization in production and marketing cooperation | counties | 26 | 183 | |
| Number of participants in volunteer service | 1182 | 189 | ||
| Overall pleasure score of headquarters | 4.32 | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Increase in hours contributed by employees to social welfare activities (target vs 2023 baseline) | percent | 50 | 24 | |
| Number of books donated in book donation activity 'Passing on the Lei Feng Spirit, Nourishing Soul with Books' | books | 600 | 189 | |
| Number of volunteer service participants | participants | 1182 | 183 | |
| Number of volunteer service projects | 72 | 189 | ||
| Number of volunteer service projects launched | projects | 72 | 183 | |
| Pre-opening support for franchisees reached | % | 100 | 106 | |
| Pre-opening support rate for franchisees | percent | 100% | 19, 92 | |
| Production and marketing cooperation purchase amount for rural revitalization in Sichuan, Ningxia, Gansu, Yunnan and other provinces | RMB | 70000000 | 24 | |
| Total hours of volunteer service | hours | 5426 | 189 | |
| Volunteer projects launched | 72 | 24 | ||
| Volunteer service hours | hours | 5426 | 24, 183 | |
| Volunteer service participations | 1182 | 24 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 36.25 | 35.67 |
| NOₓ Emissions | kg | 495.54 | 377.05 |
| SOₓ Emissions | kg | 416.75 | 0.59 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 18035.5 | 21371.27 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 13345.08 | 10255.4 |
| Total GHG Emissions | tCO2e | 31380.59 | 31626.67 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/million RMB revenue | 2.75 | 3.08 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Waste (Solid Waste) | kg | 11.37 | |
| Total Hazardous Waste | kg | 119 | 11.37 |
| Total Hazardous Waste Intensity (By Revenue) | kg/million RMB revenue | 0.01 | 0.001 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tons | 4.419 | 13.62 |
| Non-Hazardous Waste (Kitchen Waste) | tons | 3332.24 | 3884.09 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tons/million RMB revenue | 0.29 | 0.38 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 | 2025 |
|---|---|---|---|
| GHG Emissions Reduction Compared to Last Year | tCO₂e | 84.8 | |
| GHG Emissions Reduction Percentage Compared to Last Year | % | 5 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent | 90 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Biomass Energy | kWh in '000s | 2.45 | |
| Coal consumption | kWh in '000s | 914.21 | |
| Diesel Fuel Consumption | kWh in '000s | 160.94 | 331.11 |
| Energy Consumption Intensity (By Revenue) | kWh in '000s/million RMB revenue | 2.17 | 1.92 |
| Gasoline Consumption | kWh in '000s | 155.82 | 196.16 |
| LPG Consumption | kWh in '000s | 73.66 | 68.25 |
| Natural Gas Consumption | kWh in '000s | 4.8 | 4.8 |
| Purchased Electricity | kWh in '000s | 23400.11 | 19111.82 |
| Total Energy Consumption | kWh in '000s | 24711.99 | 19712.14 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | m³ | 236123.02 | 219694.4 |
| Water Consumption Intensity (By Revenue) | m³/million RMB revenue | 20.73 | 21.39 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 20000 |
| Electricity Usage Reduction Percentage Compared to Last Year | % | 30 |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 30 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tons | 2544.32 | 4056.61 |
| Packaging Material Consumption (Plastic) | tons | 6513.71 | 703.06 |
| Packaging Material Intensity (By Revenue) | tons/million RMB revenue | 1.1 | 1.97 |
| Packaging Materials Consumed | tons | 12565.14 | 20266.67 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | person | 1446 |
| Number of Employees Aged Above 50 | person | 114 |
| Number of Employees Aged Below 30 | person | 1021 |
| Number of Female Employees | person | 1093 |
| Number of Full-time Employees | person | 2581 |
| Number of General Employees | person | 2236 |
| Number of Male Employees | person | 1488 |
| Number of Middle Management Employees | person | 336 |
| Number of New Employees | person | 331 |
| Number of Senior Management Employees | person | 9 |
| Number of Total Employees | person | 2581 |
| Percentage of Employees Aged 30-50 | percentage | 56.02 |
| Percentage of Employees Aged Above 50 | percentage | 4.42 |
| Percentage of Employees Aged Below 30 | percentage | 39.56 |
| Percentage of Female Employees | percentage | 42.35 |
| Percentage of Full-time Employees | percentage | 100 |
| Percentage of General Employees | percentage | 86.63 |
| Percentage of Male Employees | percentage | 57.65 |
| Percentage of Middle Management Employees | percentage | 13.02 |
| Percentage of Senior Management Employees | percentage | 0.35 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees in Central China | % | 5.23 |
| Turnover Rate of Employees in East China | % | 17.36 |
| Turnover Rate of Employees in Hong Kong | % | 0.12 |
| Turnover Rate of Employees in North China | % | 10.11 |
| Turnover Rate of Employees in Northwest China | % | 0.66 |
| Turnover Rate of Employees in South China | % | 61.72 |
| Turnover Rate of Employees in Southwest China | % | 4.8 |
| Turnover Rate of Female Employees | % | 16.95 |
| Turnover Rate of Male Employees | % | 16.07 |
| Turnover Rate of Total Employees | % | 16.45 |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | day | 36 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Production Safety Emergency Drills | drills | 29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 98 |
| Percentage of Trained Female Employees | percent | 37.08 |
| Percentage of Trained General Employees | percent | 59.16 |
| Percentage of Trained Male Employees | percent | 46.84 |
| Percentage of Trained Middle Management | percent | 22.47 |
| Percentage of Trained Senior Management | percent | 4.69 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hour | 9.44 |
| Average Training Hours (General Staff) | hour | 8.53 |
| Average Training Hours (Male) | hour | 13.86 |
| Average Training Hours (Middle Management) | hour | 12.1 |
| Average Training Hours (Senior Management) | hour | 8.19 |
| Average Training Hours per Employee | hour | 9.44 |
| Total Training Hours | hours | 778600 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Central China | 119 | |
| Number of Suppliers in East China | 307 | |
| Number of Suppliers in North China | 61 | |
| Number of Suppliers in Northeast China | 17 | |
| Number of Suppliers in Northwest China | 68 | |
| Number of Suppliers in Overseas | 93 | |
| Number of Suppliers in South China | 268 | |
| Number of Suppliers in Southwest China | 116 | |
| Number of Total Suppliers | 1049 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Suppliers Participated in Anti-corruption Training | percent | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | % | 96.69 |
| Number of Complaints Dealt with | complaints | 17120 |
| Number of Complaints Resolved on Products and Services | complaints | 17120 |
| Number of Products and Service Related Complaints | complaints | 14063 |
| Satisfaction Rate of Customer Complaint Handling | % | 98.04 |
| Total Number of Customer Complaints | complaints | 17706 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Accumulative Number of Patent Applications | 92 | |
| Number of Trademark Applications | 62 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Employee Coverage of Data Security Training | % | 100 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Confirmed Incidents of Corruption | 1 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 | 2025 |
|---|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 | 100 |
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Attendance for Anti-corruption Training | attendances | 2000 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 2382 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | participants | 1182 |
| Number of Participations in Volunteer Activities | person-times | 1182 |
| Number of Volunteer Activities Sessions | sessions | 72 |
| Total Volunteer Service Hours | hours | 5426 |