2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE (ESG) REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Nitrogen Oxides emissions | kg | 12.48 | 21 |
| Particulate matter emissions | kg | 0.6 | 21 |
| Sulfur Oxides emissions | kg | 0.28 | 21 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Direct (Scope 1) GHG emissions | tCO₂e | 210.97 | 90.16 | 110.87 | 28 |
| Indirect (Scope 2) GHG emissions | tCO₂e | 7359.52 | 7156.8 | 6857.22 | 28 |
| Total GHG emissions | tCO₂e | 7570.49 | 7246.96 | 6968.09 | 28 |
| Total GHG emissions intensity | tCO₂e/m² | 0.17 | 0.13 | 0.12 | 28 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Destroyed production hard drives | t | 83 | 21 |
| Discarded ink cartridges | kg | 15 | 21 |
| Discarded printer drums | kg | 1034 | 21 |
| Discarded printer ribbons | kg | 126 | 21 |
| Total hazardous waste | kg | 1280 | 21 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Household waste generated | t | 108 | 21 |
| Toner waste | kg | 105 | 21 |
| Total non-hazardous waste | kg | 108080 | 21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of heating heat consumption | MWh/m² | 0.04 | 0.04 | 0.04 | 28 |
| Density of total direct energy consumption | MWh/m² | 0.02 | 0.01 | 0.01 | 28 |
| Density of total indirect energy consumption | MWh/m² | 0.29 | 0.23 | 0.24 | 28 |
| Electricity consumption | MWh | 11710 | 10956 | 11156.63 | 28 |
| Electricity consumption density | MWh/m² | 0.26 | 0.19 | 0.2 | 28 |
| Fuel consumption intensity of official vehicle | MWh/vehicle | 17.37 | 6.6 | 7.23 | 28 |
| Fuel consumption of official vehicle | MWh | 607.93 | 105.66 | 159.08 | 28 |
| Heating heat consumption | MWh | 1597.5 | 2130.17 | 2205.87 | 28 |
| Intensity of natural gas | MWh/m² | 0.01 | 0.01 | 0.01 | 28 |
| Natural gas | MWh | 261.91 | 320.03 | 293.52 | 28 |
| Total direct energy consumption | MWh | 869.84 | 425.7 | 452.61 | 21, 28 |
| Total energy consumption | MWh | 13814.52 | 21 | ||
| Total indirect energy consumption | MWh | 13307.49 | 13086.37 | 13361.91 | 21, 28 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water usage of Bank of Zhengzhou headquarters | tons | 75944 | 21 | ||
| Water consumption | t | 165400 | 66538 | 75944 | 28 |
| Water consumption density | 3.65 | 1.17 | 1.34 | 28 | |
| Water usage intensity of Bank of Zhengzhou headquarters | tons per square meter | 1.34 | 21 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | following 1 January 2025 | Report Pages |
|---|---|---|---|
| Climate resilience (climate-related disclosure) | Further disclosures will be made in the fiscal year following 1 January 2025 | 31 | |
| Climate-related opportunities (climate-related disclosure) | Further disclosures will be made in the fiscal year following 1 January 2025 | 31 | |
| Financial position, financial performance and cash flows (climate-related disclosure) | Further disclosures will be made in the fiscal year following 1 January 2025 | 31 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employees aged 30 years old and below (including 30) | Person | 1251 | 1329 | 1132 | 29 |
| Employees aged 31 to 40 years old (including 40) | Person | 3189 | 3167 | 3451 | 29 |
| Employees aged 41 to 50 years old (including 50) | Person | 607 | 585 | 706 | 29 |
| Employees over 50 years old | Person | 284 | 248 | 334 | 29 |
| Employees with a bachelor's degree | Person | 3917 | 3877 | 4061 | 29 |
| Employees with a doctor's degree | Person | 20 | 20 | 18 | 29 |
| Employees with a junior college degree or below | Person | 303 | 278 | 244 | 29 |
| Employees with a master's degree | Person | 1091 | 1154 | 1300 | 29 |
| Employees within Henan Province | Person | 5331 | 5329 | 5623 | 29 |
| Female employees | Person | 2869 | 2852 | 2976 | 29 |
| Han Chinese employees | Person | 5118 | 5115 | 5407 | 29 |
| Male employees | Person | 2462 | 2477 | 2647 | 29 |
| Number of full-time employees | Person | 5331 | 5329 | 5623 | 29 |
| Other ethnic minorities employees | Person | 213 | 214 | 216 | 29 |
| ROA | % | 0.45 | 0.3 | 0.29 | 28 |
| Total assets | RMB 100 million | 5915.14 | 6307.09 | 6763.65 | 28 |
| Total loans | RMB 100 million | 3309.21 | 3606.08 | 3876.9 | 28 |
| Total number of newly hired employees | Person | 351 | 180 | 493 | 29 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Operating income | RMB 100 million | 152.26 | 136.99 | 128.9 | 28 |
Lost days due to work injury.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Working days lost due to work-related injuries | Days | 343 | 402 | 29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total number of employees trained | Person | 5331 | 5329 | 5623 | 29 |
| Total ratio of employees trained | % | 100 | 100 | 100 | 29 |
| Trained employees classified by function: Front-line employees | Person | 5030 | 5036 | 5335 | 29 |
| Trained employees classified by function: Middle-level employees | Person | 278 | 273 | 267 | 29 |
| Trained employees classified by function: Senior-level employees | Person | 23 | 20 | 21 | 29 |
| Trained employees classified by gender: Female | Person | 2869 | 2852 | 2976 | 29 |
| Trained employees classified by gender: Male | Person | 2462 | 2477 | 2647 | 29 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average total training hours of employees classified by function: Front-line employees | Hours | 63.2 | 40.4 | 59.6 | 29 |
| Average total training hours of employees classified by function: Middle-level employees | Hours | 61.3 | 50.2 | 33.4 | 29 |
| Average total training hours of employees classified by function: Senior-level employees | Hours | 35.3 | 33.6 | 13.7 | 29 |
| Average total training hours of employees classified by gender: Female | Hours | 62.9 | 40.9 | 58.2 | 29 |
| Average total training hours of employees classified by gender: Male | Hours | 62.9 | 40.9 | 59.2 | 29 |
| Total investment in employee training for the year | Million | 306.7 | 759.44 | 566.99 | 29 |
| Total training hours classified by function: Front-line employees | Hours | 317537.2 | 203593.9 | 317811.8 | 29 |
| Total training hours classified by function: Middle-level employees | Hours | 17034.6 | 13714.5 | 8921.1 | 29 |
| Total training hours classified by function: Senior-level employees | Hours | 812.5 | 672 | 287.7 | 29 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture related loans | RMB 100 million | 808.71 | 822.39 | 482.35 | 28 |
| Balance of green credit | RMB 100 million | 28.54 | 40.88 | 91.46 | 28 |
| Balance of loans to Small and Medium-Sized Enterprises | RMB 100 million | 1546.03 | 1602.67 | 1679.82 | 28 |
| Total deposits | RMB 100 million | 3377.08 | 3609.61 | 4045.38 | 28 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Allowance to NPL ratio | % | 165.73 | 174.87 | 182.99 | 28 |
| Customer complaint handling rate | % | 100 | 100 | 100 | 29 |
| Customer satisfaction | % | 94.8 | 96.02 | 96.26 | 29 |
| Number of complaints received regarding the service | Cases | 891 | 1941 | 2405 | 29 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 12.72 | 12.38 | 12.06 | 28 |
| Total taxes paid | RMB 100 million | 22.62 | 20.54 | 21.02 | 28 |
| Weighted average ROE | % | 3.53 | 3.29 | 3.21 | 28 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | RMB | 0.16 | 0.15 | 0.15 | 28 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 0.6 |
| NOₓ Emissions | kg | 12.48 |
| SOₓ Emissions | kg | 0.28 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂e | 210.97 | 90.16 | 110.87 |
| Indirect Energy Emissions (Scope 2) | tCO₂e | 7359.52 | 7156.8 | 6857.22 |
| Total GHG Emissions | tCO₂e | 7570.49 | 7246.96 | 6968.09 |
| Total GHG Emissions Intensity (By Area) | tCO₂e/m² | 0.17 | 0.13 | 0.12 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hazardous Waste | kg | 1280 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | t | 108 |
| Total Non-Hazardous Waste Disposed | t | 108.08 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct Energy Intensity (By Area) | MWh/m² | 0.02 | 0.01 | 0.01 |
| Energy Consumption Intensity (By Area) | MWh/m² | 0.31 | 0.24 | 0.25 |
| Indirect Energy Intensity (By Area) | MWh/m² | 0.29 | 0.23 | 0.24 |
| Natural Gas Consumption | MWh | 261.91 | 320.03 | 293.52 |
| Purchased Electricity | MWh | 11710 | 10956 | 11156.63 |
| Purchased Heating | MWh | 1597.5 | 2130.17 | 2205.87 |
| Total Direct Energy Consumption | MWh | 869.84 | 425.7 | 452.61 |
| Total Electricity Consumption Intensity (By Area) | MWh/m² | 0.26 | 0.19 | 0.2 |
| Total Energy Consumption | MWh | 14177.33 | 13512.07 | 13814.52 |
| Total Indirect Energy Consumption | MWh | 13307.49 | 13086.37 | 13361.91 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | t | 165400 | 66538 | 75944 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 3917 | 3877 | 4061 |
| Number of Below Junior College Employees | Person | 303 | 278 | 244 |
| Number of Doctoral Degree Employees | Person | 20 | 20 | 18 |
| Number of Employees Aged 30-50 | Person | 3796 | 3752 | 4157 |
| Number of Employees Aged Above 50 | Person | 284 | 248 | 334 |
| Number of Female Employees | Person | 2869 | 2852 | 2976 |
| Number of Full-time Employees | Person | 5331 | 5329 | 5623 |
| Number of Male Employees | Person | 2462 | 2477 | 2647 |
| Number of Master's Degree Employees | Person | 1091 | 1154 | 1300 |
| Number of New Employees | Person | 351 | 180 | 493 |
| Number of Total Employees | Person | 5331 | 5329 | 5623 |
| Percentage of Bachelor's Degree Employees | % | 73.45 | 72.78 | 72.26 |
| Percentage of Below Junior College Employees | % | 5.68 | 5.22 | 4.34 |
| Percentage of Doctoral Degree Employees | % | 0.38 | 0.38 | 0.32 |
| Percentage of Employees Aged 30-50 | % | 71.22 | 70.41 | 73.95 |
| Percentage of Employees Aged Above 50 | % | 5.33 | 4.65 | 5.94 |
| Percentage of Female Employees | % | 53.82 | 53.52 | 52.91 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of Male Employees | % | 46.18 | 46.48 | 47.09 |
| Percentage of Master's Degree Employees | % | 20.47 | 21.66 | 23.12 |
| Percentage of New Employees | % | 6.59 | 3.38 | 8.77 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 343 | 402 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 53.8 | 53.5 | 52.9 |
| Percentage of Trained General Employees | % | 94.4 | 94.5 | 94.9 |
| Percentage of Trained Male Employees | % | 46.2 | 46.5 | 47.1 |
| Percentage of Trained Middle Management | % | 5.2 | 5.1 | 4.8 |
| Percentage of Trained Senior Management | % | 0.4 | 0.4 | 0.4 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 62.9 | 40.9 | 58.2 |
| Average Training Hours (General Staff) | Hours | 63.2 | 40.4 | 59.6 |
| Average Training Hours (Male) | Hours | 62.9 | 40.9 | 59.2 |
| Average Training Hours (Middle Management) | Hours | 61.3 | 50.2 | 33.4 |
| Average Training Hours (Senior Management) | Hours | 35.3 | 33.6 | 13.7 |
| Total Training Hours | Hours | 335384.3 | 217980.4 | 327020.6 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 117.86 | 23.91 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 94.8 | 96.02 | 96.26 |
| Total Number of Customer Complaints | Cases | 891 | 1941 | 2405 |