2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Indirect (Scope 2) GHG emissions | Tons of CO2 equivalent | 147.57 | 153.9 | 48 |
| Total GHG emissions intensity | Tons of CO2 equivalent/capita | 0.5 | 0.71 | 48 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total emissions reduction in Cainiao’s operations and value chain | tonnes | 458000 | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Energy consumption intensity | kWh/capita | 874.19 | 1167.83 | 49 |
| Power Consumption | kWh | 252250.94 | 48 | |
| Total indirect energy consumption (Purchased electricity) | kWh | 258764.96 | 252250.94 | 49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total water consumption | Tons, tonnes | 270 | 249 | 46, 49 |
| Water Consumption | tonnes | 249 | 48 | |
| Water consumption intensity | Tons/capita | 0.91 | 1.15 | 49 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Reduction in packaging material consumption | percent | -15 | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of employees aged 30-50 | 96 | 104 | 28 | |
| Number of employees aged <30 | 191 | 105 | 28 | |
| Number of employees aged >50 | 9 | 8 | 28 | |
| Number of employees in Beijing | 17 | 13 | 28 | |
| Number of employees in Hangzhou | 183 | 125 | 28 | |
| Number of employees in Shanghai | 81 | 71 | 28 | |
| Number of employees in The PRC | 281 | 209 | 28 | |
| Number of employees overseas | 15 | 8 | 28 | |
| Number of female employees | 217 | 160 | 28 | |
| Number of junior employees | 244 | 146 | 28 | |
| Number of male employees | 79 | 57 | 28 | |
| Number of middle management employees | 32 | 58 | 28 | |
| Number of senior management employees | 20 | 13 | 28 | |
| Total number of employees | 296 | 217 | 28 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee Turnover Rate | % | 34.39% | 36.73% | 29 |
| Employee Turnover Rate by age group: 30-50 | % | 32.87% | 31.58% | 29 |
| Employee Turnover Rate by age group: <30 | % | 37.17% | 41.99% | 29 |
| Employee Turnover Rate by age group: >50 | % | 0% | 20.00% | 29 |
| Employee Turnover Rate by gender: Female | % | 34.64% | 34.43% | 29 |
| Employee Turnover Rate by gender: Male | % | 36.29% | 42.42% | 29 |
| Employee Turnover Rate by geographical region: Beijing | % | 39.29% | 23.53% | 29 |
| Employee Turnover Rate by geographical region: Hangzhou | % | 40.20% | 41.31% | 29 |
| Employee Turnover Rate by geographical region: Overseas | % | 0% | 50.00% | 29 |
| Employee Turnover Rate by geographical region: Shanghai | % | 24.30% | 26.80% | 29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of female employees trained | 150 | 33 | |
| Number of internal lecturers trained | 33 | 32 | |
| Number of junior employees trained | 137 | 33 | |
| Number of male employees trained | 50 | 33 | |
| Number of middle management employees trained | 56 | 33 | |
| Number of participants in Competency training (All employees) | persons | 440 | 32 |
| Number of participants in Leadership training (Supervisors and managers) | persons | 77 | 32 |
| Number of participants in Newcomers training (New employees recruited from society and campuses) | persons | 277 | 32 |
| Number of participants in Professionalism training (Professional skills for various positions) | persons | 478 | 32 |
| Number of senior management employees trained | 7 | 33 | |
| Percentage of female employees trained | percent | 87.72% | 33 |
| Percentage of junior employees trained | percent | 93.84% | 33 |
| Percentage of male employees trained | percent | 93.75% | 33 |
| Percentage of middle management employees trained | percent | 96.55% | 33 |
| Percentage of senior management employees trained | percent | 53.85% | 33 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average number of training hours for female employees | hours | 4.9 | 33 |
| Average number of training hours for junior employees | hours | 5.29 | 33 |
| Average number of training hours for male employees | hours | 4.63 | 33 |
| Average number of training hours for middle management | hours | 3.99 | 33 |
| Average number of training hours for senior management | hours | 2.5 | 33 |
| Duration of Competency training (All employees) | hours | 391 | 32 |
| Duration of Leadership training (Supervisors and managers) | hours | 116 | 32 |
| Duration of Newcomers training (New employees recruited from society and campuses) | hours | 289 | 32 |
| Duration of Professionalism training (Professional skills for various positions) | hours | 557 | 32 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of domestic suppliers in Central China | 10 | 24 | |
| Number of domestic suppliers in East China | 232 | 24 | |
| Number of domestic suppliers in North China | 38 | 24 | |
| Number of domestic suppliers in Northeast China | 5 | 24 | |
| Number of domestic suppliers in Northwest China | 1 | 24 | |
| Number of domestic suppliers in South China | 38 | 24 | |
| Number of domestic suppliers in Southwest China | 12 | 24 | |
| Number of overseas suppliers | 16 | 24 | |
| Total number of suppliers | 352 | 24 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| AI Design Cases | 3955 | 27 | ||
| AI Penetration Rate | 100% | 27 | ||
| Automatic batch message leaving of ShadowBot RPA - customer service personnel workload saved | personnel | 792 | 27 | |
| Automatic batch message leaving of ShadowBot RPA - messages processed | messages | 1300000 | 27 | |
| Automatic batch message leaving of ShadowBot RPA - number of scenarios covered | 70 | 27 | ||
| Automatic batch message leaving of ShadowBot RPA - time saved | hours | 6337 | 27 | |
| ByteNew Automatic Service Hall - customer waiting time saved | minutes | 786200 | 27 | |
| Coverage of customized scenarios of Dianxiaomi Customer Service Robot | % | 99.8 | 27 | |
| Cumulative total of direct deliveries throughout the year | m3 | 1000 | 24 | |
| Customer service response time | seconds | 14.04 | 26 | |
| Customer service response time (2023) | seconds | 16.91 | 26 | |
| Customer service response time (industry average) | seconds | 20.21 | 26 | |
| Customer service satisfaction rate | % | 95.31 | 26 | |
| Industry average customer service satisfaction rate | % | 91.62 | 26 | |
| Overall Experience Score - Douyin - FINO Official Flagship Store | 100 | 99 | 26 | |
| Overall Experience Score - JD.com - Kobayashi Pharmaceutical Overseas Flagship Store | 5 stars | 5 stars | 26 | |
| Overall Experience Score - JD.com - Shiseido Group Overseas Flagship Store | 5 stars | 4.9 | 26 | |
| Overall Experience Score - Pinduoduo - Kobayashi Pharmaceutical Yikemai Speciality Store | 5 stars | 5 stars | 26 | |
| Overall Experience Score - Pinduoduo - Ritao Youpin Overseas Speciality Store | 5 stars | 5 stars | 26 | |
| Overall Experience Score - Pinduoduo - Youxuan Skin Care Overseas Speciality Store | 5 stars | 5 stars | 26 | |
| Overall Experience Score - Taobao - Kobayashi Pharmaceutical Official Flagship Store | 5.0 | 5 | 26 | |
| Overall Experience Score - Taobao - Silcot Official Flagship Store | 5.0 | 4.9 | 26 | |
| Overall Experience Score - Taobao - Sofy Official Flagship Store | 5.0 | 5 | 26 | |
| Satisfaction rate of Dianxiaomi Customer Service Robot | % | 92.6 | 27 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | Tons of CO2 equivalent | 147.57 | 153.9 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | tonnes | 458000 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Energy Consumption Intensity (By Employee) | kWh/capita | 874.19 | 1167.83 |
| Total Indirect Energy Consumption | kWh | 258764.96 | 252250.94 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | tonnes | 270 | 249 |
| Water Consumption Intensity (By Revenue) | Tons/capita | 0.91 | 1.15 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Packaging Material Savings | percent | -15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 96 | 104 | |
| Number of Employees Aged Above 50 | 9 | 8 | |
| Number of Employees Aged Below 30 | 191 | 105 | |
| Number of Employees in Mainland China | 281 | 209 | |
| Number of Employees in Overseas | 15 | 8 | |
| Number of Female Employees | 217 | 160 | |
| Number of Junior Management Employees | 244 | 146 | |
| Number of Male Employees | 79 | 57 | |
| Number of Middle Management Employees | 32 | 58 | |
| Number of Senior Management Employees | 20 | 13 | |
| Number of Total Employees | 296 | 217 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 32.87 | 31.58 |
| Turnover Rate of Employees Aged Above 50 | % | 20 | |
| Turnover Rate of Employees Aged Below 30 | % | 37.17 | 41.99 |
| Turnover Rate of Employees in Overseas | % | 50 | |
| Turnover Rate of Female Employees | % | 34.64 | 34.43 |
| Turnover Rate of Male Employees | % | 36.29 | 42.42 |
| Turnover Rate of Total Employees | % | 34.39 | 36.73 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | percent | 100 |
| Percentage of New Employees Trained | percent | 100 |
| Percentage of Trained Female Employees | percent | 87.72 |
| Percentage of Trained General Employees | percent | 93.84 |
| Percentage of Trained Male Employees | percent | 93.75 |
| Percentage of Trained Middle Management | percent | 96.55 |
| Percentage of Trained Senior Management | percent | 53.85 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hours | 4.9 |
| Average Training Hours (General Employees) | hours | 5.29 |
| Average Training Hours (Male) | hours | 4.63 |
| Average Training Hours (Middle Management) | hours | 3.99 |
| Average Training Hours (Senior Management) | hours | 2.5 |
| Training Hours of Professional Skills Development | hours | 557 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Central China | 10 | |
| Number of Suppliers in East China | 232 | |
| Number of Suppliers in North China | 38 | |
| Number of Suppliers in Northeast China | 5 | |
| Number of Suppliers in Northwest China | 1 | |
| Number of Suppliers in Overseas | 16 | |
| Number of Suppliers in South China | 38 | |
| Number of Suppliers in Southwest China | 12 | |
| Number of Total Suppliers | 352 |