2024 Environmental, Social, and Governance (ESG) Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen Oxides (NOx) | Ton | 71.7 | 67.2 | 66.9 | 55 |
| Sulfur Oxides (SOx) | Ton | 4.7 | 4.4 | 4.4 | 55 |
| Total amount of exhaust gas | Ton | 76.4 | 71.6 | 71.3 | 55 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Cargo throughput | 10 Thousand Tons | 62700 | 66400 | 69400 | 55 |
| Direct greenhouse gas emissions (range 1) | tCO2e | 143893 | 135631 | 134823 | 55 |
| Indirect greenhouse gas emissions (range 2) | tCO2e | 584029 | 553691 | 568153 | 55 |
| Total greenhouse gas emissions | tCO2e | 727922 | 689322 | 702976 | 55 |
| Total greenhouse gas emissions per 10 thousand tons of throughput (range 1 and range 2) | Ton per 10 thousand tons of throughput | 11.61 | 10.38 | 10.13 | 55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste generated | Ton | 2764 | 614 | 793 | 55 |
| Total hazardous waste generated per 10 thousand tons of throughput | Ton per 10 thousand tons of throughput | 0.04 | 0.01 | 0.01 | 56 |
| Total waste generated | Ton | 20164 | 20734 | 14525 | 55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total non-hazardous waste generated | Ton | 17400 | 20120 | 13732 | 55 |
| Total non-hazardous waste generated per 10 thousand tons of throughput | Ton per 10 thousand tons of throughput | 0.28 | 0.3 | 0.18 | 56 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emissions directly reduced by mitigation measures | tCO2e | 14400 | 15600 | 67800 | 55 |
| Greenhouse gas emissions directly reduced by mitigation measures, Range 1 | tCO2e | 14140 | 14720 | 65800 | 55 |
| Greenhouse gas emissions directly reduced by mitigation measures, Range 2 | tCO2e | 260 | 880 | 2000 | 55 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste compliance rate | % | 100 | 100 | 100 | 56 |
| Waste recycling volume | Ton | 6417 | 10905 | 5232 | 56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Clean energy usage | MWh, m³ | 14426 | 14773 | 14918 | 56 |
| Diesel oil consumption | MWh | 548600 | 515036 | 513618 | 56 |
| Direct energy consumption | MWh | 570492 | 534707 | 531052 | 56 |
| Electricity consumption | MWh | 820390 | 777760 | 798083 | 56 |
| Indirect energy consumption | MWh | 991788 | 890920 | 880146 | 56 |
| Natural gas consumption | MWh | 14026 | 13397 | 11807 | 56 |
| Number of member enterprises with Energy Management System Certification | Number | 5 | 6 | 9 | 56 |
| Petrol consumption | MWh | 7866 | 6274 | 5627 | 56 |
| Solar energy | MWh | 362 | 1263 | 3005 | 56 |
| Steam consumption | MWh | 171398 | 113032 | 82063 | 56 |
| Total comprehensive energy consumption per 10 thousand tons of throughput | MWh/10 thousand tons of throughput | 24.92 | 21.47 | 20.33 | 56 |
| Total energy consumption | MWh | 1562280 | 1425499 | 1411198 | 56 |
| Wind energy | MWh | 38 | 113 | 106 | 56 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Proportion of recycled water in total water consumption | % | 45.5 | 51.5 | 55.7 | 56 |
| Recycled water | 10 Thousand Tons | 225 | 190 | 234.5 | 56 |
| Total water consumption | 10 Thousand Tons | 494 | 369 | 421.3 | 56 |
| Water consumption per 10 thousand tons of throughput | Ton per 10 thousand tons of throughput | 79 | 56 | 61 | 56 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total quantity and unit consumption of packaging materials used in finished products | Ton | Not applicable | Not applicable | Not applicable | 56 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Environmental penalties imposed by authorities | RMB: 0'000 | 23 | 56 | ||
| Environmental protection investment | RMB: 0'000 | 11960 | 20211 | 26160 | 56 |
| Number of member enterprises with Environmental Management System Certification | Number | 11 | 12 | 17 | 56 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Belonging to shareholders of the parent company net profit | RMB: 0'000 | 452824 | 492332 | 523490 | 55 |
| Coverage rate of employee work-related injury insurance | % | 100 | 100 | 100 | 57 |
| Including: Qingdao City | Number | 1193 | 765 | 756 | 57 |
| Number of employees above 50 | Persons | 2193 | 1556 | 1484 | 57 |
| Number of employees aged 30-50 | Persons | 6083 | 5762 | 5897 | 57 |
| Number of employees in Administration | Persons | 1569 | 1169 | 1194 | 57 |
| Number of employees in Finance | Persons | 286 | 309 | 310 | 57 |
| Number of employees in Others | Persons | 234 | 167 | 127 | 57 |
| Number of employees in Production | Persons | 7103 | 6308 | 6144 | 57 |
| Number of employees in Sales | Persons | 174 | 176 | 184 | 57 |
| Number of employees in Technology | Persons | 920 | 1321 | 1593 | 57 |
| Number of employees under 30 | Persons | 2010 | 2132 | 2171 | 57 |
| Number of employees with below junior college education | Persons | 3540 | 2242 | 2112 | 57 |
| Number of employees with junior college education | Persons | 4432 | 4112 | 3935 | 57 |
| Number of employees with postgraduate and above education | Persons | 395 | 406 | 464 | 57 |
| Number of employees with undergraduate education | Persons | 1919 | 2690 | 3041 | 57 |
| Number of female employees | Persons | 1480 | 1359 | 1406 | 57 |
| Number of female employees hired | Persons | 35 | 104 | 34 | 57 |
| Number of male employees | Persons | 8806 | 8091 | 8146 | 57 |
| Number of male employees hired | Persons | 221 | 459 | 272 | 57 |
| Operating revenue | RMB: 0'000 | 1926276 | 1817131 | 1894100 | 55 |
| Proportion of Research and Development personnel to total employees | % | 5.3 | 5.5 | 5.7 | 56 |
| Shandong Province (excluding Qingdao) | Number | 575 | 499 | 487 | 57 |
| Times of Board Meetings | Times | 12 | 8 | 11 | 58 |
| Total Number of Employees | Persons | 10286 | 9450 | 9552 | 57 |
| Total assets (as of the end of the reporting period) | RMB: 0'000 | 5747589 | 6024586 | 6274975 | 55 |
| Total cash dividend | RMB: 00 00'000'000 | 17.48 | 19 | 20.39 | 55 |
| Total number of Research and Development personnel | Persons | 544 | 522 | 555 | 56 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover number | Persons | 256 | 563 | 306 | 57 |
| Employee turnover rate | % | 2.49 | 5.96 | 3.2 | 57 |
| Number of employees hired | Persons | 382 | 439 | 318 | 57 |
| Number of employees hired above 50 | Persons | 219 | 152 | 249 | 57 |
| Number of employees hired aged 30-50 | Persons | 16 | 322 | 52 | 57 |
| Number of employees hired under 30 | Persons | 21 | 89 | 5 | 57 |
| Number of employees hired with below junior college education | Persons | 159 | 206 | 244 | 57 |
| Number of employees hired with junior college education | Persons | 59 | 178 | 42 | 57 |
| Number of employees hired with postgraduate and above education | Persons | 8 | 55 | 3 | 57 |
| Number of employees hired with undergraduate education | Persons | 30 | 124 | 17 | 57 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Fatal work accidents (fatalities) | Persons | 1 | 1 | 57 |
| Work-related fatality rate fatalities/total workforce | % | 0.01 | 0.01 | 57 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of workdays lost due to occupational injuries | Working days | 648 | 901 | 902 | 57 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Occupational safety insurance coverage ratio | % | 100 | 100 | 100 | 57 |
| Per employee occupational safety training hours | Class hour | 43.3 | 57 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee training coverage rate | % | 100 | 100 | 100 | 57 |
| Employee training ratio | % | 100 | 100 | 100 | 57 |
| Workforce development spending | RMB: '000 | 577 | 57 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average duration of training received by each employee | Class hour | ≥88 | ≥88 | 112.4 | 57 |
| Per employee vocational training hours | Class hour | 69.1 | 57 | ||
| Research and Development investment | RMB: 0'000 | 11127 | 14536 | 19533 | 56 |
| Research and Development investment as a percentage of revenue | % | 0.76 | 0.8 | 1.03 | 56 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Container throughput | 10 Thousand TEUs | 2682 | 3002 | 3217 | 55 |
| Outside Shandong Province | Number | 1138 | 590 | 568 | 57 |
| Total number of suppliers | Number | 2906 | 1854 | 1811 | 56 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of suppliers with online registration, regular evaluation, and audit management | % | 100 | 100 | 100 | 57 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of products recalled due to safety or health reasons | % | Not applicable | Not applicable | Not applicable | 57 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Customer complaint resolution rate | % | 100 | 100 | 100 | 57 |
| Customer complaint response rate | % | 100 | 100 | 100 | 57 |
| Net assets attributable to shareholders of the listed company (as of the end of the reporting period) | RMB: 0'000 | 3747954 | 4027706 | 4248793 | 55 |
| Number of customer complaints received through formal grievance mechanisms | Case | 23 | 30 | 16 | 57 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of invention patents applied to core business operations | Items | 56 | 77 | 110 | 56 |
| Number of patent applications during the reporting period | Items | 20 | 21 | 33 | 56 |
| Number of valid invention patents during the reporting period | Items | 57 | 70 | 76 | 56 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of disclosure announcements | Copies | 295 | 235 | 333 | 58 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Numbers of proposal Deliberations at Board Meetings | Items | 54 | 57 | 67 | 58 |
| Numbers of proposal Deliberations at Shareholders’ Meetings | Items | 24 | 22 | 28 | 58 |
| Numbers of proposal Deliberations at Special Committee Meeting | Items | 40 | 51 | 41 | 58 |
| Numbers of proposal Deliberations at Supervisory Committee Meetings | Items | 32 | 27 | 27 | 58 |
| Times of Shareholders' Meetings | Times | 3 | 5 | 3 | 58 |
| Times of Special Committee Meetings | Times | 17 | 11 | 12 | 58 |
| Times of Supervisory Committee Meetings | Times | 12 | 7 | 8 | 58 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of directors covered by anti-bribery and anti-corruption training | % | 100 | 100 | 100 | 58 |
| Percentage of employee covered by anti-bribery and anti-corruption training | % | 100 | 100 | 100 | 58 |
| Percentage of management covered by anti-bribery and anti-corruption training | % | 100 | 100 | 100 | 58 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of beneficiaries of rural revitalization | Persons | 56000 | 56 | ||
| Tax amount | RMB: 0'000 | 191051 | 177648 | 199389 | 55 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of external donations | RMB: 0'000 | 312.4 | 98.2 | 100.5 | 56 |
| Number of volunteer participation instances | Persons | 1515 | 1791 | 2088 | 56 |
| Rural revitalization investment amount | RMB: 0'000 | 200 | 56 | ||
| Total volunteer service hours | Person-hour | 2234 | 2898 | 3344 | 56 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| NOₓ Emissions | Ton | 71.7 | 67.2 | 66.9 |
| SOₓ Emissions | Ton | 4.7 | 4.4 | 4.4 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 143893 | 135631 | 134823 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 584029 | 553691 | 568153 |
| Total GHG Emissions | tCO2e | 727922 | 689322 | 702976 |
| Total GHG Emissions Intensity (By Product Volume) | Ton per 10 thousand tons of throughput | 11.61 | 10.38 | 10.13 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | Ton | 2764 | 614 | 793 |
| Total Hazardous Waste Intensity (By Product Weight) | Ton per 10 thousand tons of throughput | 0.04 | 0.01 | 0.01 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Unit Product) | Ton per 10 thousand tons of throughput | 0.28 | 0.3 | 0.18 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| GHG Emissions Reduction Compared to Last Year | tCO2e | 1200 | 52200 |
| Scope 1 and 2 Emissions Reduction Compared to Last Year | tCO2e | 1300 | 51080 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Unit Product) | MWh/10 thousand tons of throughput | 24.92 | 21.47 | 20.33 |
| Diesel Fuel Consumption | MWh | 548600 | 515036 | 513618 |
| Gasoline Consumption | MWh | 7866 | 6274 | 5627 |
| Natural Gas Consumption | MWh | 14026 | 13397 | 11807 |
| Percentage of Renewable Energy Consumption | ratio | 0.0256 | 0.0097 | 0.022 |
| Purchased Electricity | MWh | 820390 | 777760 | 798083 |
| Purchased Steam | MWh | 171398 | 113032 | 82063 |
| Renewable Energy Consumption | MWh | 400 | 1376 | 3111 |
| Solar Energy | MWh | 362 | 1263 | 3005 |
| Total Direct Energy Consumption | MWh | 570492 | 534707 | 531052 |
| Total Energy Consumption | MWh | 1562280 | 1425499 | 1411198 |
| Total Indirect Energy Consumption | MWh | 991788 | 890920 | 880146 |
| Wind Energy | MWh | 38 | 113 | 106 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Recycled Water Percentage | % | 45.5 | 51.5 | 55.7 |
| Recycled Water Usage | 10 Thousand Tons | 225 | 190 | 234.5 |
| Water Consumption | 10 Thousand Tons | 494 | 369 | 421.3 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Materials Consumed | Ton | None | None | None |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB: 0'000 | 11960 | 20211 | 26160 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Persons | 1919 | 2690 | 3041 |
| Number of Below Junior College Employees | Persons | 3540 | 2242 | 2112 |
| Number of Employees Aged 30-50 | Persons | 6083 | 5762 | 5897 |
| Number of Employees Aged Above 50 | Persons | 2193 | 1556 | 1484 |
| Number of Employees Aged Below 30 | Persons | 2010 | 2132 | 2171 |
| Number of Female Employees | Persons | 1480 | 1359 | 1406 |
| Number of Male Employees | Persons | 8806 | 8091 | 8146 |
| Number of Master's Degree Employees | Persons | 395 | 406 | 464 |
| Number of New Employees | Persons | 256 | 563 | 306 |
| Number of New Employees (Female) | Persons | 35 | 104 | 34 |
| Number of New Employees (Male) | Persons | 221 | 459 | 272 |
| Number of Total Employees | Persons | 10286 | 9450 | 9552 |
| Percentage of Employees Aged 30-50 | % | 59.1 | 61 | 61.7 |
| Percentage of Employees Aged Above 50 | % | 21.3 | 16.5 | 15.5 |
| Percentage of Employees Aged Below 30 | % | 19.5 | 22.6 | 22.7 |
| Percentage of Female Employees | % | 14.4 | 14.4 | 14.7 |
| Percentage of Male Employees | % | 85.6 | 85.7 | 85.3 |
| Percentage of New Employees | % | 2.5 | 6 | 3.2 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 2.49 | 5.96 | 3.2 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.01 | 0.01 |
| Fatalities Rate of the Last 3 Years | % | 0.006666666666666667 | |
| Number of Fatalities as a Result of Work-related Injuries | Persons | 1 | 1 |
| Number of Fatalities of the Last 3 Years | Persons | 2 | |
| Number of Work-related Fatalities | Persons | 1 | 1 |
| Work-related Fatalities Rate | % | 0.01 | 0.01 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Working days | 648 | 901 | 902 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hours of Safety Training for Employees | Class hour | 43.3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Total Cost of Training | RMB: '000 | 577 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours per Employee | Class hour | ≥88 | ≥88 | 69.1 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Total Suppliers | Number | 2906 | 1854 | 1811 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % | Not applicable | Not applicable | Not applicable |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 30.43 | -46.67 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | Case | 23 | 30 | 16 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Invention Patents | Items | 57 | 70 | 76 |
| Number of New Patent Applications | Items | 58 | 61 | 79 |
| Number of Patents Applied | Items | 58 | 61 | 79 |
| Number of Patents Held | Items | 57 | 70 | 76 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 | 100 | 100 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Participations in Volunteer Activities | Persons | 1515 | 1791 | 2088 |
| Total Public Welfare Donations | RMB: 0'000 | 312.4 | 98.2 | 100.5 |
| Total Social Investment | RMB: 0'000 | 300.5 | ||
| Total Volunteer Service Hours | Person-hour | 2234 | 2898 | 3344 |