2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions intensity (scope 1 and scope 2) by number of full-time employees | tonne CO2e / FTE | 1.5 | 1.48 | 1.34 | 46 |
| Scope 1 – Direct emissions and removals | tonne CO2e | 93 | 95 | 95 | 46 |
| Scope 2 – Energy indirect emissions | tonne CO2e | 4240 | 4252 | 3862 | 46 |
| Total GHG emissions | tonne CO2e | 4333 | 4347 | 3957 | 46 |
| Total GHG emissions (Scope 1 and Scope 2) | tonnes CO2e | 4333 | 4347 | 3957 | 42 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste generation | tonnes | 3 | 7 | 7 | 43 |
| Hazardous waste production intensity by number of full-time employees | tonne / FTE | 0.0011 | 0.0025 | 0.0024 | 47 |
| Total weight of hazardous waste collected for recycling | tonne | 2.11 | 1.71 | 47 | |
| Total weight of hazardous waste produced | tonne | 3 | 7 | 7 | 47 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste generation | tonnes | 461 | 467 | 500 | 43 |
| Non-hazardous waste production intensity by number of full-time employees | tonne / FTE | 0.15 | 0.16 | 0.17 | 47 |
| Other materials (plastics and metals) collected for recycling in Hong Kong offices | tonnes | 0.06 | 43 | ||
| Recycled plastics used in Dah Sing Multi-Currency Mastercard Debit Card | 66% | 43 | |||
| Total weight non-hazardous waste produced | tonne | 461 | 467 | 500 | 47 |
| Total weight of non-hazardous waste collected for recycling | tonne | 90.73 | 84.51 | 47 | |
| Used paper collected for recycling in Hong Kong offices | tonnes | 87 | 43 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Paper savings from digitalised customer due diligence process for SMEs and China Witness Account Opening | sheets of paper | 70000 | 44 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total direct energy consumption – Mobile combustion | kWh | 339633 | 345029 | 344859 | 46 |
| Total energy consumption | kWh | 6740919 | 6865366 | 6888555 | 42, 46 |
| Total energy consumption intensity by number of full-time employee (FTE) | kWh / FTE | 2331.69 | 2341.53 | 2334.31 | 46 |
| Total indirect energy consumption - Purchased electricity | kWh | 6401286 | 6520337 | 6543696 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m³ | 10694 | 11418 | 11893 | 44, 46 |
| Water consumption intensity by number of full-time employees | m³ / FTE | 3.48 | 3.89 | 4.03 | 46 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total paper consumption | sheets | 49398406 | 48828871 | 45776037 | 44 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023-2024 | Report Pages |
|---|---|---|---|
| Number of trees planted through Mastercard Priceless Planet Coalition Programme | trees | 6410 | 44 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employees aged 30 to <50 | # | 1920 | 1964 | 1990 | 47 |
| Employees aged <30 | # | 495 | 417 | 387 | 47 |
| Employees aged ≥50 | # | 699 | 698 | 721 | 47 |
| Female workforce | # | 1633 | 1634 | 1661 | 47 |
| Male workforce | # | 1481 | 1445 | 1437 | 47 |
| Non-permanent full-time employees | # | 179 | 115 | 116 | 47 |
| Non-permanent part-time employees | # | 37 | 24 | 22 | 47 |
| Number of employees - Hong Kong | # | 2422 | 2404 | 2411 | 48 |
| Number of employees - Macau | # | 362 | 349 | 357 | 48 |
| Number of employees - Mainland China | # | 330 | 326 | 330 | 48 |
| Permanent full-time employees | # | 2891 | 2932 | 2951 | 47 |
| Permanent part-time employees | # | 7 | 8 | 9 | 47 |
| Total assets | HKD million | 252086 | 260744 | 256339 | 46 |
| Total workforce | # | 3114 | 3079 | 3098 | 47 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Turnover rate by age group - 30 to <50 | % | 19.5% | 15.0% | 10.8% | 48 |
| Turnover rate by age group - <30 | % | 40.4% | 31.4% | 19.1% | 48 |
| Turnover rate by age group - ≥50 | % | 8.6% | 10.8% | 5.8% | 48 |
| Turnover rate by gender - Female | % | 19.6% | 14.6% | 10.0% | 48 |
| Turnover rate by gender - Male | % | 21.4% | 18.6% | 11.7% | 48 |
| Turnover rate by geographical region - Hong Kong | % | 24.5% | 17.9% | 12.4% | 48 |
| Turnover rate by geographical region - Macau | % | 6.4% | 19.5% | 5.9% | 48 |
| Turnover rate by geographical region - Mainland China | % | 5.3% | 2.8% | 4.0% | 48 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Rate of work-related fatalities | % | 0% | 0% | 0% | 48 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury | # | 82 | 569 | 445 | 48 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of trained employees | % | 98% | 99% | 99% | 49 |
| Percentage of trained employees by employee category - Managers | % | 99% | 100% | 99% | 49 |
| Percentage of trained employees by employee category - Non-managers | % | 97% | 99% | 99% | 49 |
| Percentage of trained employees by employee category - Senior management | % | 100% | 100% | 100% | 49 |
| Percentage of trained employees by employment type - Non-permanent full-time | % | 95% | 99% | 99% | 49 |
| Percentage of trained employees by employment type - Non-permanent part-time | % | 81% | 96% | 100% | 49 |
| Percentage of trained employees by employment type - Permanent full-time | % | 98% | 99% | 99% | 49 |
| Percentage of trained employees by employment type - Permanent part-time | % | 100% | 88% | 100% | 49 |
| Percentage of trained employees by gender - Female | % | 98% | 99% | 99% | 49 |
| Percentage of trained employees by gender - Male | % | 98% | 99% | 99% | 49 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average number of training hours completed by employment type - Non-permanent full-time | hours | 12 | 16 | 23 | 34 |
| Average number of training hours completed by employment type - Non-permanent part-time | hours | 9 | 14 | 18 | 34 |
| Average number of training hours completed by employment type - Permanent full-time | hours | 24 | 31 | 35 | 34 |
| Average number of training hours completed by employment type - Permanent part-time | hours | 20 | 20 | 23 | 34 |
| Average training hours by gender - Female | hours | 22 | 29 | 33 | 34 |
| Average training hours by gender - Male | hours | 25 | 31 | 36 | 34 |
| Average training hours completed per employee by employee category - Managers | Hours | 27 | 31 | 37 | 49 |
| Average training hours completed per employee by employee category - Non-managers | Hours | 21 | 29 | 33 | 49 |
| Average training hours completed per employee by employee category - Senior management | Hours | 22 | 25 | 27 | 49 |
| Average training hours completed per employee by employment type - Non-permanent full-time | Hours | 12 | 16 | 23 | 49 |
| Average training hours completed per employee by employment type - Non-permanent part-time | Hours | 9 | 14 | 18 | 49 |
| Average training hours completed per employee by employment type - Permanent full-time | Hours | 24 | 31 | 35 | 49 |
| Average training hours completed per employee by employment type - Permanent part-time | Hours | 20 | 20 | 23 | 49 |
| Average training hours completed per employee by gender - Female | Hours | 22 | 29 | 33 | 49 |
| Average training hours completed per employee by gender - Male | Hours | 25 | 31 | 36 | 49 |
| Total training hours for all employees | hours | 106705 | 34 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers by geographical region - Hong Kong | # | 176 | 185 | 206 | 50 |
| Number of suppliers by geographical region - Macau | # | 63 | 78 | 91 | 50 |
| Number of suppliers by geographical region - Mainland China | # | 87 | 149 | 151 | 50 |
| Number of suppliers by geographical region - Other regions | # | 9 | 11 | 15 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Advances to customers | HKD million | 136530 | 143049 | 138374 | 46 |
| Number of products and service-related complaints | # | 492 | 510 | 444 | 50 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | HKD 1.14 | HKD 1.32 | HKD 1.47 | 46 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Charitable and other donations | HKD | 1532000 | 1929000 | 760000 | 50 |
| IT equipment donated to charitable organisations for reuse | tonnes | 4 | 43 | ||
| Number of volunteering hours | Hours | 3189 | 3633 | 2318 | 50 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne CO2e | 93 | 95 | 95 |
| Indirect Energy Emissions (Scope 2) | tonne CO2e | 4240 | 4252 | 3862 |
| Total GHG Emissions | tonne CO2e | 4333 | 4347 | 3957 |
| Total GHG Emissions Intensity (By FTE) | tonne CO2e / FTE | 1.5 | 1.48 | 1.34 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste Recycled | tonne | 2.11 | 1.71 | |
| Total Hazardous Waste | tonnes | 3 | 7 | 7 |
| Total Hazardous Waste Intensity (By FTE) | tonne / FTE | 0.0011 | 0.0025 | 0.0024 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tonne | 461 | 467 | 500 |
| Non-Hazardous Waste Recycled | tonne | 90.73 | 84.51 | |
| Paper Waste | tonnes | 87 | ||
| Total Non-Hazardous Waste Intensity (By FTE) | tonne / FTE | 0.15 | 0.16 | 0.17 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By FTE) | kWh / FTE | 2331.69 | 2341.53 | 2334.31 |
| Purchased Electricity | kWh | 6401286 | 6520337 | 6543696 |
| Total Direct Energy Consumption | kWh | 339633 | 345029 | 344859 |
| Total Energy Consumption | kWh | 6740919 | 6865366 | 6888555 |
| Total Indirect Energy Consumption | kWh | 6401286 | 6520337 | 6543696 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | m³ | 10694 | 11418 | 11893 |
| Water Consumption Intensity (By FTE) | m³ / FTE | 3.48 | 3.89 | 4.03 |
| Water Consumption Intensity (By Revenue) | None | None | None |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | sheets | 49398406 | 48828871 | 45776037 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | # | 1920 | 1964 | 1990 |
| Number of Employees Aged Above 50 | # | 699 | 698 | 721 |
| Number of Employees Aged Below 30 | # | 495 | 417 | 387 |
| Number of Employees in Hong Kong | # | 2422 | 2404 | 2411 |
| Number of Employees in Hong Kong and Mainland China | # | 2752 | 2730 | 2741 |
| Number of Employees in Macau | # | 362 | 349 | 357 |
| Number of Employees in Mainland China | # | 330 | 326 | 330 |
| Number of Female Employees | # | 1633 | 1634 | 1661 |
| Number of Full-time Employees | # | 3070 | 3047 | 3067 |
| Number of Male Employees | # | 1481 | 1445 | 1437 |
| Number of Part-time Employees | # | 44 | 32 | 31 |
| Number of Temporary Workers | # | 216 | 139 | 138 |
| Number of Total Employees | # | 3114 | 3079 | 3098 |
| Percentage of Employees Aged 30-50 | % | 61.66 | 63.8 | 64.23 |
| Percentage of Employees Aged Above 50 | % | 22.45 | 22.66 | 23.28 |
| Percentage of Employees Aged Below 30 | % | 15.9 | 13.54 | 12.49 |
| Percentage of Employees in Hong Kong | % | 77.8 | 78.1 | 77.87 |
| Percentage of Employees in Hong Kong and Mainland China | % | 88.4 | 88.65 | 88.5 |
| Percentage of Employees in Macau | % | 11.63 | 11.34 | 11.52 |
| Percentage of Employees in Mainland China | % | 10.6 | 10.59 | 10.65 |
| Percentage of Female Employees | % | 52.44 | 53.08 | 53.61 |
| Percentage of Full-time Employees | % | 98.59 | 99.04 | 99 |
| Percentage of Male Employees | % | 47.56 | 46.92 | 46.39 |
| Percentage of Part-time Employees | % | 1.41 | 1.04 | 1 |
| Percentage of Temporary Workers | % | 6.94 | 4.52 | 4.45 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 19.5 | 15 | 10.8 |
| Turnover Rate of Employees Aged Above 50 | % | 8.6 | 10.8 | 5.8 |
| Turnover Rate of Employees Aged Below 30 | % | 40.4 | 31.4 | 19.1 |
| Turnover Rate of Employees in Hong Kong | % | 24.5 | 17.9 | 12.4 |
| Turnover Rate of Employees in Macau | % | 6.4 | 19.5 | 5.9 |
| Turnover Rate of Employees in Mainland China | % | 5.3 | 2.8 | 4 |
| Turnover Rate of Female Employees | % | 19.6 | 14.6 | 10 |
| Turnover Rate of Male Employees | % | 21.4 | 18.6 | 11.7 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | # | 82 | 569 | 445 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 98 | 99 | 99 |
| Percentage of Trained Female Employees | % | 98 | 99 | 99 |
| Percentage of Trained General Employees | % | 97 | 99 | 99 |
| Percentage of Trained Male Employees | % | 98 | 99 | 99 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 22 | 29 | 33 |
| Average Training Hours (General Staff) | hours | 21 | 29 | 33 |
| Average Training Hours (Male) | hours | 25 | 31 | 36 |
| Average Training Hours (Senior Management) | hours | 22 | 25 | 27 |
| Average Training Hours per Employee | hours | 23.5 | 30 | 34.5 |
| Total Training Hours | hours | None | None | 106705 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | # | 176 | 185 | 206 |
| Number of Suppliers in Mainland China | # | 87 | 149 | 151 |
| Number of Suppliers in Overseas | # | 9 | 11 | 15 |
| Number of Total Suppliers | # | 335 | 423 | 463 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Products and Service Related Complaints | # | 492 | 510 | 444 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Cash Donations | HKD | 1532000 | 1929000 | 760000 |
| Total In-kind Donations | tonnes | 4 | ||
| Total Public Welfare Donations | HKD | 1532000 | 1929000 | 760000 |
| Total Social Investment | HKD | 1532000 | 1929000 | 760000 |
| Total Volunteer Service Hours | Hours | 3189 | 3633 | 2318 |