2024 SUSTAINABILITY REPORT (ESG REPORT)

Year: 2024
Published: 2025-04-28
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2023 2024 Report Pages
Sewage emissions million tons 34.06 30.83 97

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2023 2024 Report Pages
Greenhouse gas emissions per unit of information flow tons CO2e/TB 0.0139 0.0114 97
Greenhouse gas emissions per unit of total volume of telecommunications services tons CO2e/RMB million 23.06 18.64 97
SO2 emissions tons 10.54 21.15 97
Scope 1: Direct greenhouse gas emissions million tons CO2e 0.17 0.14 97
Scope 2 indirect greenhouse gas emissions (from purchased electricity and heating power) tCO2/MWh 0.5568 103
Scope 2: Indirect greenhouse gas emissions million tons CO2e 15 14.21 97
Total greenhouse gas emissions million tons CO2e 15.17 14.35 97

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Electronic waste produced per unit operating revenue tons/RMB million 0.0508 0.0725 97
Hazardous waste produced tons 21633.22 25571.57 97
Hazardous waste produced per unit operating revenue tons/RMB million 0.0421 0.0483 97

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Electronic waste produced tons 26098.87 38362.77 97
Non-hazardous waste produced tons 23118.74 23232.06 97
Non-hazardous waste produced per unit of operating revenue tons/RMB million 0.045 0.0439 97

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Greenhouse gas emission reductions million tons CO2e 15.3 97
Greenhouse gas emissions reduced tons over 500000 51

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Coal consumption MWh, tce 691.94 8967.78 97
Diesel consumption (MWh) MWh 152007.74 136346.98 98
Diesel consumption (tce) tce 18671.48 16747.83 98
Electricity consumption MWh, tce 3341817.61 3440240.24 97
Gasoline consumption MWh, tce 52448.91 40783.32 97
Green electricity consumption MWh, tce 1105484.46 2705784.08 97
Internet backbone network interconnection bandwidth Gbps 42820.00 61280.00 98
Natural gas consumption MWh, tce 113514.7 91073.71 97
Number of co-built indoor distribution systems participated 38750 44495 102
Number of co-built pipelines participated kilometres 8315 8006 102
Number of co-shared pipelines provided kilometres 585 1266 102
Number of provided pole line co-shared kilometres 8107 13385 102
Overall energy consumption (MWh) MWh 28195050.61 28885995.49 98
Overall energy consumption (tce) tce 3465104.26 3550028.73 98
Overall energy consumption per unit of information flow (MWh/TB) MWh/TB 0.0258 0.0230 98
Overall energy consumption per unit of information flow (tce/TB) tce/TB 0.0032 0.0028 98
Overall energy consumption per unit of total volume of telecommunications services (MWh/RMB million) MWh/RMB million 42.85 37.51 98
Overall energy consumption per unit of total volume of telecommunications services (tce/RMB million) tce/RMB million 5.27 4.61 98
Power consumption per carrier frequency at base stations kWh/carrier frequency 1549.03 1289.77 98
Purchased heat consumption amount (MWh) MWh 305545.00 325360.90 98
Purchased heat consumption amount (tce) tce 37530.70 39964.73 98

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Reclaimed water consumption tons 293973.65 293694.64 98
Water consumption million tons 40.07 36.27 98
Water consumption per unit operating revenue tons/RMB million 78.03 68.52 98

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 2024 Report Pages
Electricity saved kWh more than 900 million 51
Investment in energy saving and environmental conservation RMB million 2497.81 2153.15 98
Proportion of green electricity consumption % 4.07 9.67 97

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2030 2039 2045 2055 Report Pages
China precipitation increase in extremely humid weather (relative to 1986-2005) % 162 48
China precipitation increase in very humid weather (relative to 1986-2005) % 57 48
Global average temperature rise under RCP8.5 scenario °C 1.5 2 2.5 48

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Coverage rate of social insurance % 100 100 100
Number of R&D personnel 43255 99
Number of employees aged 30–49 160273 153393 100
Number of employees aged 50 and above 73730 77739 100
Number of employees in Hong Kong, Macau, Taiwan and overseas branches 2095 2156 100
Number of employees in Mainland China 276444 275518 100
Number of employees under the age of 30 44536 46542 100
Number of female employees 87669 86591 100
Number of full-time employees 272582 272385 100
Number of male employees 190870 191083 100
Number of new employees 12402 12026 100
Number of part-time employees 5957 5289 100
Percentage of ethnic minority employees % 7.03 7.07 100
Proportion of R&D investment in main business revenue % 3.71 99
Proportion of R&D personnel % 15.58 99
Proportion of female managers % 21.94 22.25 100
Signing rate of employment contract % 100 100 100
Total number of employees 278539 277674 100

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Percentage of female among new employees % 31.76 29.98 100
Turnover rate of employees aged 30–49 % 0.88 0.73 100
Turnover rate of employees aged 50 and above % 1.06 0.28 100
Turnover rate of employees in Hong Kong, Macau, Taiwan and overseas branches % 14.61 7.00 100
Turnover rate of employees in Mainland China % 1.33 0.90 100
Turnover rate of employees under the age of 30 % 3.46 2.77 100
Turnover rate of female employees % 1.36 0.97 100
Turnover rate of male employees % 1.33 0.93 100

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2023 2024 Report Pages
Amount of investment in work-related injury insurance RMB 10000 17752.02 101
Coverage rate of work-related injury insurance % 100 101
Number of emergency communication equipment dispatched set-times 78487 67915 102
Number of emergency communication vehicles dispatched vehicle-times 135101 95738 102
Number of participants in health and safety trainings person-times 609745 599594 101
Number of participants in safety emergency drills person-times 485870 541685 101
Participation rate of employee health checkup % 89.26 94.31 101
Personnel involved in emergency communication support person-times 768687 452726 102

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2023 2024 Report Pages
Number of employees passed skill certification exams person-times 46759 59649 101
Number of female employees trained person-times 293392 523178 101
Number of general employees trained person-times 759509 1331328 101
Number of internal trainers 14817 14729 101
Number of male employees trained person-times 592279 1074830 101
Number of middle-level management trained person-times 124547 264167 101
Number of senior management trained person-times 1615 2513 101
Proportion of female employees participating in training % 86.93 97.02 102
Proportion of general employees participating in training % 83.78 95.89 102
Proportion of male employees participating in training % 83.99 96.02 102
Proportion of middle-level management participating in training % 93.07 99.5 102
Proportion of senior management participating in training % 95.8 99.54 102
R&D investment amount RMB million 17792.11 99
Total number of participants trained 10000 person-times 88.57 159.80 101

The average training hours completed per employee by gender and employee category.

Indicator Unit 2023 2024 Report Pages
Average training time per employee hours/person 75.11 101.67 101
Average training time per female employee hours/person 71.13 98.25 102
Average training time per general employee hours/person 72.32 94.56 102
Average training time per male employee hours/person 76.89 103.19 102
Average training time per middle-level management hours/person 94.49 153.21 101
Average training time per senior management hours/person 168.22 146.81 101
Training expenses per employee RMB/person 3682.69 3954.22 101

Number of suppliers by geographical region.

Indicator Unit 2023 2024 Report Pages
Countries and regions of mobile data international roaming and roaming in Hong Kong, Macau and Taiwan 251 245 98
Domestic administrative village fibre broadband coverage % 98 98 98
Domestic administrative village mobile network coverage % 98 99 98
International interconnection bandwidth Gbps 12363.66 15163.09 98
Number of 4/5G base station sectors under management more than 5 million 51
Number of suppliers from other countries and regions 333 342 99
Number of suppliers in Mainland China 26447 28416 99
Number of suppliers in regions of Hong Kong, Macau and Taiwan of China 222 218 99
Total number of suppliers 27002 28976 99

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2023 2024 Report Pages
Call completion rate for access line % 89.13 89.19 98
Call completion rate of mobile communication network % 99.30 99.34 98
Call drop rate of mobile communication network % 0.03 0.03 98
Customer complaint and report rate person-times/million users 1132.9 99
Customer complaint and report rate (cases per million users) cases per million users 593.6 105
Fixed broadband satisfaction points 82.09 99
International customer satisfaction points 93.69 93.80 99
Mobile service satisfaction points 81.82 98
Number of cloud hosts under management above 6000 51
Number of customer complaints and reports cases, person-times 432419 844244 99, 105
Packet loss rate of broadband Internet ChinaNet backbone network % 0.03 0.03 98
Percentage of in-time response to international customer repair reports % 99.55 99.58 99
Wireline voice satisfaction points 91.14 99

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2023 2024 Report Pages
Number of new invention patents granted 1155 2494 99
Number of new patents granted 1187 2561 99

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2023 2024 Report Pages
Number of fraudulent IPs blocked 160886 117408 99

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2023 2024 Report Pages
Number of corruption cases 1 3 99

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2024 Report Pages
Number of directors receiving anti-bribery and anti-corruption training 11 99
Number of employees receiving anti-bribery and anti-corruption training 265330 99
Number of management personnel receiving anti-bribery and anti-corruption training 6 99
Proportion of directors receiving anti-bribery and anti-corruption training % 100 99
Proportion of employees receiving anti-bribery and anti-corruption training % 97.55 99
Proportion of management personnel receiving anti-bribery and anti-corruption training % 100 99

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2023 2024 Report Pages
Number of emergency public service messages sent million pieces 23556.01 19443.76 102
Number of participants in volunteering activities 10000 person-times 16.36 21.05 102

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2023 2024 Report Pages
Number of participated pole line co-built kilometres 2984 5788 102
Number of volunteering activities sessions 26828 26149 102
Total service time of volunteers 10000 hours 65.58 78.7 102
Volunteer service activities input amount RMB million 14.62 17.48 102

The types of emissions and respective emissions data.

Standard Indicator Unit 2023 2024
SOâ‚“ Emissions tons 10.54 21.15

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Direct GHG Emissions (Scope 1) million tons CO2e 0.17 0.14
Indirect Energy Emissions (Scope 2) million tons CO2e 15 14.21
Total GHG Emissions million tons CO2e 15.17 14.35
Total GHG Emissions Intensity (By Product Volume) tons CO2e/TB 0.0139 0.0114
Total GHG Emissions Intensity (By Revenue) tons CO2e/RMB million 23.06 18.64

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Hazardous Electronic Waste tons 26098.87 38362.77
Total Hazardous Waste tons 21633.22 25571.57
Total Hazardous Waste Intensity (By Revenue) tons/RMB million 0.0421 0.0483

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Total Non-Hazardous Waste Intensity (By Revenue) tons/RMB million 0.045 0.0439

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
GHG Emissions Reduction Compared to Last Year tons CO2e 15.3

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Diesel Fuel Consumption MWh 152007.74 136346.98
Energy Consumption Intensity (By Revenue) tce/RMB million 42.85 4.61
Fossil Fuel Consumption MWh 5633.1 8967.78
Gasoline Consumption MWh 52448.91 40783.32
Natural Gas Consumption MWh 113514.7 91073.71
Purchased Electricity MWh 3341817.61 3440240.24
Purchased Heating MWh 305545 325360.9
Renewable Energy Consumption MWh 135864.04 332540.86
Total Energy Consumption MWh 28195050.61 28885995.49
Total Indirect Energy Consumption MWh 3341817.61 3440240.24

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Recycled Water Usage tons 293973.65 293694.64
Total Wastewater Discharge million tons 34.06 30.83
Water Consumption million tons 40.07 36.27
Water Consumption Intensity (By Revenue) tons/RMB million 78.03 68.52

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023 2024
Investment in Energy-saving and Emission-reduction Technology Transformation RMB million 2497.81 2153.15

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2023 2024
Number of Employees Aged 30-50 160273 153393
Number of Employees Aged Above 50 73730 77739
Number of Employees Aged Below 30 44536 46542
Number of Employees in Hong Kong and Mainland China 278539 277674
Number of Employees in Mainland China 276444 275518
Number of Female Employees 87669 86591
Number of Full-time Employees 272582 272385
Number of Male Employees 190870 191083
Number of New Employees 12402 12026
Number of Part-time Employees 5957 5289
Number of Total Employees 278539 277674
Percentage of Employees Aged 30-50 % 57.56 55.25
Percentage of Employees Aged Above 50 % 26.48 27.99
Percentage of Employees Aged Below 30 % 15.99 16.76
Percentage of Employees in Mainland China % 99.25 99.22
Percentage of Female Employees % 31.48 31.18
Percentage of Full-time Employees % 97.86 98.09
Percentage of Male Employees % 68.56 68.85
Percentage of New Employees % 4.45 4.33
Percentage of Part-time Employees % 2.14 1.91

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2023 2024
Turnover Rate of Employees Aged 30-50 % 0.88 0.73
Turnover Rate of Employees Aged Above 50 % 1.06 0.28
Turnover Rate of Employees Aged Below 30 % 3.46 2.77
Turnover Rate of Employees in Hong Kong % 14.61 7
Turnover Rate of Employees in Mainland China % 1.33 0.9
Turnover Rate of Female Employees % 1.36 0.97
Turnover Rate of Male Employees % 1.33 0.93

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2023 2024
Health Check Coverage for Employees % 89.26 94.31
Investment in Work Safety RMB 10000 17752.02
Number of People Receiving Training on Work Safety person-times 609745 599594
Number of Production Safety Emergency Drills person-times 485870 541685

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2023 2024
Percentage of Trained Female Employees % 86.93 97.02
Percentage of Trained General Employees % 83.78 95.89
Percentage of Trained Male Employees % 83.99 96.02
Percentage of Trained Middle Management % 93.07 99.5
Percentage of Trained Senior Management % 95.8 99.54

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2023 2024
Average Training Hours (Female) hours/person 71.13 98.25
Average Training Hours (General Employees) hours/person 72.32 94.56
Average Training Hours (Male) hours/person 76.89 103.19
Average Training Hours (Middle Management) hours/person 94.49 153.21
Average Training Hours (Senior Management) hours/person 168.22 146.81
Average Training Hours per Employee hours/person 75.11 101.67

Number of suppliers by geographical region.

Standard Indicator Unit 2023 2024
Number of Suppliers in Mainland China 26447 28416
Number of Suppliers in Overseas 333 342
Number of Total Suppliers 27002 28976

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2023 2024
Complaint Growth Rate % 95.3
Total Number of Customer Complaints person-times 432419 844244

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2023 2024
Number of Invention Patents 1155 2494
Number of Patents Granted 1187 2561

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2023 2024
Number of Concluded Corruption Lawsuits cases 3
Number of Confirmed Incidents of Corruption cases 1 3

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2024
Anti-corruption Training Coverage among Directors and Management % 100
Coverage Rate of Ethical Standards and Anti-Corruption Training % 97.55
Coverage of Anti-corruption Training for Employees % 97.55
Number of Directors and Management Attendance for Anti-corruption Training 17
Number of General Employees Attendance for Anti-corruption Training 265330
Number of People Participated in Ethical Standards and Anti-corruption Training 265330

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2023 2024
Investment in Volunteer Activities RMB million 14.62 17.48
Number of Participations in Volunteer Activities person-times 163600 210500
Number of Volunteer Activities Sessions sessions 26828 26149
Total Volunteer Service Hours hours 655800 787000