2024 SUSTAINABILITY REPORT (ESG REPORT)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Sewage emissions | million tons | 34.06 | 30.83 | 97 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Greenhouse gas emissions per unit of information flow | tons CO2e/TB | 0.0139 | 0.0114 | 97 | |
Greenhouse gas emissions per unit of total volume of telecommunications services | tons CO2e/RMB million | 23.06 | 18.64 | 97 | |
SO2 emissions | tons | 10.54 | 21.15 | 97 | |
Scope 1: Direct greenhouse gas emissions | million tons CO2e | 0.17 | 0.14 | 97 | |
Scope 2 indirect greenhouse gas emissions (from purchased electricity and heating power) | tCO2/MWh | 0.5568 | 103 | ||
Scope 2: Indirect greenhouse gas emissions | million tons CO2e | 15 | 14.21 | 97 | |
Total greenhouse gas emissions | million tons CO2e | 15.17 | 14.35 | 97 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Electronic waste produced per unit operating revenue | tons/RMB million | 0.0508 | 0.0725 | 97 |
Hazardous waste produced | tons | 21633.22 | 25571.57 | 97 |
Hazardous waste produced per unit operating revenue | tons/RMB million | 0.0421 | 0.0483 | 97 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Electronic waste produced | tons | 26098.87 | 38362.77 | 97 |
Non-hazardous waste produced | tons | 23118.74 | 23232.06 | 97 |
Non-hazardous waste produced per unit of operating revenue | tons/RMB million | 0.045 | 0.0439 | 97 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Greenhouse gas emission reductions | million tons CO2e | 15.3 | 97 |
Greenhouse gas emissions reduced | tons | over 500000 | 51 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Coal consumption | MWh, tce | 691.94 | 8967.78 | 97 |
Diesel consumption (MWh) | MWh | 152007.74 | 136346.98 | 98 |
Diesel consumption (tce) | tce | 18671.48 | 16747.83 | 98 |
Electricity consumption | MWh, tce | 3341817.61 | 3440240.24 | 97 |
Gasoline consumption | MWh, tce | 52448.91 | 40783.32 | 97 |
Green electricity consumption | MWh, tce | 1105484.46 | 2705784.08 | 97 |
Internet backbone network interconnection bandwidth | Gbps | 42820.00 | 61280.00 | 98 |
Natural gas consumption | MWh, tce | 113514.7 | 91073.71 | 97 |
Number of co-built indoor distribution systems participated | 38750 | 44495 | 102 | |
Number of co-built pipelines participated | kilometres | 8315 | 8006 | 102 |
Number of co-shared pipelines provided | kilometres | 585 | 1266 | 102 |
Number of provided pole line co-shared | kilometres | 8107 | 13385 | 102 |
Overall energy consumption (MWh) | MWh | 28195050.61 | 28885995.49 | 98 |
Overall energy consumption (tce) | tce | 3465104.26 | 3550028.73 | 98 |
Overall energy consumption per unit of information flow (MWh/TB) | MWh/TB | 0.0258 | 0.0230 | 98 |
Overall energy consumption per unit of information flow (tce/TB) | tce/TB | 0.0032 | 0.0028 | 98 |
Overall energy consumption per unit of total volume of telecommunications services (MWh/RMB million) | MWh/RMB million | 42.85 | 37.51 | 98 |
Overall energy consumption per unit of total volume of telecommunications services (tce/RMB million) | tce/RMB million | 5.27 | 4.61 | 98 |
Power consumption per carrier frequency at base stations | kWh/carrier frequency | 1549.03 | 1289.77 | 98 |
Purchased heat consumption amount (MWh) | MWh | 305545.00 | 325360.90 | 98 |
Purchased heat consumption amount (tce) | tce | 37530.70 | 39964.73 | 98 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Reclaimed water consumption | tons | 293973.65 | 293694.64 | 98 |
Water consumption | million tons | 40.07 | 36.27 | 98 |
Water consumption per unit operating revenue | tons/RMB million | 78.03 | 68.52 | 98 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Electricity saved | kWh | more than 900 million | 51 | |
Investment in energy saving and environmental conservation | RMB million | 2497.81 | 2153.15 | 98 |
Proportion of green electricity consumption | % | 4.07 | 9.67 | 97 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
Indicator | Unit | 2030 | 2039 | 2045 | 2055 | Report Pages |
---|---|---|---|---|---|---|
China precipitation increase in extremely humid weather (relative to 1986-2005) | % | 162 | 48 | |||
China precipitation increase in very humid weather (relative to 1986-2005) | % | 57 | 48 | |||
Global average temperature rise under RCP8.5 scenario | °C | 1.5 | 2 | 2.5 | 48 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Coverage rate of social insurance | % | 100 | 100 | 100 |
Number of R&D personnel | 43255 | 99 | ||
Number of employees aged 30–49 | 160273 | 153393 | 100 | |
Number of employees aged 50 and above | 73730 | 77739 | 100 | |
Number of employees in Hong Kong, Macau, Taiwan and overseas branches | 2095 | 2156 | 100 | |
Number of employees in Mainland China | 276444 | 275518 | 100 | |
Number of employees under the age of 30 | 44536 | 46542 | 100 | |
Number of female employees | 87669 | 86591 | 100 | |
Number of full-time employees | 272582 | 272385 | 100 | |
Number of male employees | 190870 | 191083 | 100 | |
Number of new employees | 12402 | 12026 | 100 | |
Number of part-time employees | 5957 | 5289 | 100 | |
Percentage of ethnic minority employees | % | 7.03 | 7.07 | 100 |
Proportion of R&D investment in main business revenue | % | 3.71 | 99 | |
Proportion of R&D personnel | % | 15.58 | 99 | |
Proportion of female managers | % | 21.94 | 22.25 | 100 |
Signing rate of employment contract | % | 100 | 100 | 100 |
Total number of employees | 278539 | 277674 | 100 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Percentage of female among new employees | % | 31.76 | 29.98 | 100 |
Turnover rate of employees aged 30–49 | % | 0.88 | 0.73 | 100 |
Turnover rate of employees aged 50 and above | % | 1.06 | 0.28 | 100 |
Turnover rate of employees in Hong Kong, Macau, Taiwan and overseas branches | % | 14.61 | 7.00 | 100 |
Turnover rate of employees in Mainland China | % | 1.33 | 0.90 | 100 |
Turnover rate of employees under the age of 30 | % | 3.46 | 2.77 | 100 |
Turnover rate of female employees | % | 1.36 | 0.97 | 100 |
Turnover rate of male employees | % | 1.33 | 0.93 | 100 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Amount of investment in work-related injury insurance | RMB 10000 | 17752.02 | 101 | |
Coverage rate of work-related injury insurance | % | 100 | 101 | |
Number of emergency communication equipment dispatched | set-times | 78487 | 67915 | 102 |
Number of emergency communication vehicles dispatched | vehicle-times | 135101 | 95738 | 102 |
Number of participants in health and safety trainings | person-times | 609745 | 599594 | 101 |
Number of participants in safety emergency drills | person-times | 485870 | 541685 | 101 |
Participation rate of employee health checkup | % | 89.26 | 94.31 | 101 |
Personnel involved in emergency communication support | person-times | 768687 | 452726 | 102 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of employees passed skill certification exams | person-times | 46759 | 59649 | 101 |
Number of female employees trained | person-times | 293392 | 523178 | 101 |
Number of general employees trained | person-times | 759509 | 1331328 | 101 |
Number of internal trainers | 14817 | 14729 | 101 | |
Number of male employees trained | person-times | 592279 | 1074830 | 101 |
Number of middle-level management trained | person-times | 124547 | 264167 | 101 |
Number of senior management trained | person-times | 1615 | 2513 | 101 |
Proportion of female employees participating in training | % | 86.93 | 97.02 | 102 |
Proportion of general employees participating in training | % | 83.78 | 95.89 | 102 |
Proportion of male employees participating in training | % | 83.99 | 96.02 | 102 |
Proportion of middle-level management participating in training | % | 93.07 | 99.5 | 102 |
Proportion of senior management participating in training | % | 95.8 | 99.54 | 102 |
R&D investment amount | RMB million | 17792.11 | 99 | |
Total number of participants trained | 10000 person-times | 88.57 | 159.80 | 101 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Average training time per employee | hours/person | 75.11 | 101.67 | 101 |
Average training time per female employee | hours/person | 71.13 | 98.25 | 102 |
Average training time per general employee | hours/person | 72.32 | 94.56 | 102 |
Average training time per male employee | hours/person | 76.89 | 103.19 | 102 |
Average training time per middle-level management | hours/person | 94.49 | 153.21 | 101 |
Average training time per senior management | hours/person | 168.22 | 146.81 | 101 |
Training expenses per employee | RMB/person | 3682.69 | 3954.22 | 101 |
Number of suppliers by geographical region.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Countries and regions of mobile data international roaming and roaming in Hong Kong, Macau and Taiwan | 251 | 245 | 98 | |
Domestic administrative village fibre broadband coverage | % | 98 | 98 | 98 |
Domestic administrative village mobile network coverage | % | 98 | 99 | 98 |
International interconnection bandwidth | Gbps | 12363.66 | 15163.09 | 98 |
Number of 4/5G base station sectors under management | more than 5 million | 51 | ||
Number of suppliers from other countries and regions | 333 | 342 | 99 | |
Number of suppliers in Mainland China | 26447 | 28416 | 99 | |
Number of suppliers in regions of Hong Kong, Macau and Taiwan of China | 222 | 218 | 99 | |
Total number of suppliers | 27002 | 28976 | 99 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Call completion rate for access line | % | 89.13 | 89.19 | 98 |
Call completion rate of mobile communication network | % | 99.30 | 99.34 | 98 |
Call drop rate of mobile communication network | % | 0.03 | 0.03 | 98 |
Customer complaint and report rate | person-times/million users | 1132.9 | 99 | |
Customer complaint and report rate (cases per million users) | cases per million users | 593.6 | 105 | |
Fixed broadband satisfaction | points | 82.09 | 99 | |
International customer satisfaction | points | 93.69 | 93.80 | 99 |
Mobile service satisfaction | points | 81.82 | 98 | |
Number of cloud hosts under management | above 6000 | 51 | ||
Number of customer complaints and reports | cases, person-times | 432419 | 844244 | 99, 105 |
Packet loss rate of broadband Internet ChinaNet backbone network | % | 0.03 | 0.03 | 98 |
Percentage of in-time response to international customer repair reports | % | 99.55 | 99.58 | 99 |
Wireline voice satisfaction | points | 91.14 | 99 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of new invention patents granted | 1155 | 2494 | 99 | |
Number of new patents granted | 1187 | 2561 | 99 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of fraudulent IPs blocked | 160886 | 117408 | 99 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of corruption cases | 1 | 3 | 99 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Number of directors receiving anti-bribery and anti-corruption training | 11 | 99 | |
Number of employees receiving anti-bribery and anti-corruption training | 265330 | 99 | |
Number of management personnel receiving anti-bribery and anti-corruption training | 6 | 99 | |
Proportion of directors receiving anti-bribery and anti-corruption training | % | 100 | 99 |
Proportion of employees receiving anti-bribery and anti-corruption training | % | 97.55 | 99 |
Proportion of management personnel receiving anti-bribery and anti-corruption training | % | 100 | 99 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of emergency public service messages sent | million pieces | 23556.01 | 19443.76 | 102 |
Number of participants in volunteering activities | 10000 person-times | 16.36 | 21.05 | 102 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of participated pole line co-built | kilometres | 2984 | 5788 | 102 |
Number of volunteering activities | sessions | 26828 | 26149 | 102 |
Total service time of volunteers | 10000 hours | 65.58 | 78.7 | 102 |
Volunteer service activities input amount | RMB million | 14.62 | 17.48 | 102 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
SOâ‚“ Emissions | tons | 10.54 | 21.15 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Direct GHG Emissions (Scope 1) | million tons CO2e | 0.17 | 0.14 |
Indirect Energy Emissions (Scope 2) | million tons CO2e | 15 | 14.21 |
Total GHG Emissions | million tons CO2e | 15.17 | 14.35 |
Total GHG Emissions Intensity (By Product Volume) | tons CO2e/TB | 0.0139 | 0.0114 |
Total GHG Emissions Intensity (By Revenue) | tons CO2e/RMB million | 23.06 | 18.64 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Hazardous Electronic Waste | tons | 26098.87 | 38362.77 |
Total Hazardous Waste | tons | 21633.22 | 25571.57 |
Total Hazardous Waste Intensity (By Revenue) | tons/RMB million | 0.0421 | 0.0483 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Total Non-Hazardous Waste Intensity (By Revenue) | tons/RMB million | 0.045 | 0.0439 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2024 |
---|---|---|
GHG Emissions Reduction Compared to Last Year | tons CO2e | 15.3 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Diesel Fuel Consumption | MWh | 152007.74 | 136346.98 |
Energy Consumption Intensity (By Revenue) | tce/RMB million | 42.85 | 4.61 |
Fossil Fuel Consumption | MWh | 5633.1 | 8967.78 |
Gasoline Consumption | MWh | 52448.91 | 40783.32 |
Natural Gas Consumption | MWh | 113514.7 | 91073.71 |
Purchased Electricity | MWh | 3341817.61 | 3440240.24 |
Purchased Heating | MWh | 305545 | 325360.9 |
Renewable Energy Consumption | MWh | 135864.04 | 332540.86 |
Total Energy Consumption | MWh | 28195050.61 | 28885995.49 |
Total Indirect Energy Consumption | MWh | 3341817.61 | 3440240.24 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Recycled Water Usage | tons | 293973.65 | 293694.64 |
Total Wastewater Discharge | million tons | 34.06 | 30.83 |
Water Consumption | million tons | 40.07 | 36.27 |
Water Consumption Intensity (By Revenue) | tons/RMB million | 78.03 | 68.52 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Investment in Energy-saving and Emission-reduction Technology Transformation | RMB million | 2497.81 | 2153.15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Number of Employees Aged 30-50 | 160273 | 153393 | |
Number of Employees Aged Above 50 | 73730 | 77739 | |
Number of Employees Aged Below 30 | 44536 | 46542 | |
Number of Employees in Hong Kong and Mainland China | 278539 | 277674 | |
Number of Employees in Mainland China | 276444 | 275518 | |
Number of Female Employees | 87669 | 86591 | |
Number of Full-time Employees | 272582 | 272385 | |
Number of Male Employees | 190870 | 191083 | |
Number of New Employees | 12402 | 12026 | |
Number of Part-time Employees | 5957 | 5289 | |
Number of Total Employees | 278539 | 277674 | |
Percentage of Employees Aged 30-50 | % | 57.56 | 55.25 |
Percentage of Employees Aged Above 50 | % | 26.48 | 27.99 |
Percentage of Employees Aged Below 30 | % | 15.99 | 16.76 |
Percentage of Employees in Mainland China | % | 99.25 | 99.22 |
Percentage of Female Employees | % | 31.48 | 31.18 |
Percentage of Full-time Employees | % | 97.86 | 98.09 |
Percentage of Male Employees | % | 68.56 | 68.85 |
Percentage of New Employees | % | 4.45 | 4.33 |
Percentage of Part-time Employees | % | 2.14 | 1.91 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 0.88 | 0.73 |
Turnover Rate of Employees Aged Above 50 | % | 1.06 | 0.28 |
Turnover Rate of Employees Aged Below 30 | % | 3.46 | 2.77 |
Turnover Rate of Employees in Hong Kong | % | 14.61 | 7 |
Turnover Rate of Employees in Mainland China | % | 1.33 | 0.9 |
Turnover Rate of Female Employees | % | 1.36 | 0.97 |
Turnover Rate of Male Employees | % | 1.33 | 0.93 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Health Check Coverage for Employees | % | 89.26 | 94.31 |
Investment in Work Safety | RMB 10000 | 17752.02 | |
Number of People Receiving Training on Work Safety | person-times | 609745 | 599594 |
Number of Production Safety Emergency Drills | person-times | 485870 | 541685 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Percentage of Trained Female Employees | % | 86.93 | 97.02 |
Percentage of Trained General Employees | % | 83.78 | 95.89 |
Percentage of Trained Male Employees | % | 83.99 | 96.02 |
Percentage of Trained Middle Management | % | 93.07 | 99.5 |
Percentage of Trained Senior Management | % | 95.8 | 99.54 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Average Training Hours (Female) | hours/person | 71.13 | 98.25 |
Average Training Hours (General Employees) | hours/person | 72.32 | 94.56 |
Average Training Hours (Male) | hours/person | 76.89 | 103.19 |
Average Training Hours (Middle Management) | hours/person | 94.49 | 153.21 |
Average Training Hours (Senior Management) | hours/person | 168.22 | 146.81 |
Average Training Hours per Employee | hours/person | 75.11 | 101.67 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Number of Suppliers in Mainland China | 26447 | 28416 | |
Number of Suppliers in Overseas | 333 | 342 | |
Number of Total Suppliers | 27002 | 28976 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Complaint Growth Rate | % | 95.3 | |
Total Number of Customer Complaints | person-times | 432419 | 844244 |
Description of practices relating to observing and protecting intellectual property rights.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Number of Invention Patents | 1155 | 2494 | |
Number of Patents Granted | 1187 | 2561 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Number of Concluded Corruption Lawsuits | cases | 3 | |
Number of Confirmed Incidents of Corruption | cases | 1 | 3 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2024 |
---|---|---|
Anti-corruption Training Coverage among Directors and Management | % | 100 |
Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 97.55 |
Coverage of Anti-corruption Training for Employees | % | 97.55 |
Number of Directors and Management Attendance for Anti-corruption Training | 17 | |
Number of General Employees Attendance for Anti-corruption Training | 265330 | |
Number of People Participated in Ethical Standards and Anti-corruption Training | 265330 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Investment in Volunteer Activities | RMB million | 14.62 | 17.48 |
Number of Participations in Volunteer Activities | person-times | 163600 | 210500 |
Number of Volunteer Activities Sessions | sessions | 26828 | 26149 |
Total Volunteer Service Hours | hours | 655800 | 787000 |