Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|
| Air conditioning coolant consumption | Decrease 10% year-on-year | 96 | |||||
| Greenhouse gas emissions (scope 1) | tCO2e | 46.1 | 37.8 | 395.7 | 93.6 | 101 | |
| Greenhouse gas emissions (scope 2) | tCO2e | 689.4 | 563.6 | 723 | 582.1 | 101 | |
| Intensity of greenhouse gas emissions (headquarters, Nanjing, China) | tCO2e/person | 0.7 | 0.5 | 1.1 | 0.9 | 101 | |
| Total greenhouse gas emissions (scope 1 and 2) | tCO2e | 735.5 | 601.4 | 1125.7 | 675.7 | 101 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|
| Hazardous waste generated – waste batteries | pcs | 110 | 180 | 100 | 400 | 108 | |
| Hazardous waste generated – waste lamps | pcs | 220 | 750 | 190 | 260 | 108 | |
| Waste production | Decrease 2% year-on-year | 96 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|
| A4 paper consumption | Decrease 3% year-on-year | 96 | |||||
| Intensity of non-hazardous waste generation | tons/person | / | / | 0.01 | 0.6 | 108 | |
| Total non-hazardous waste generated | tons | / | / | 10 | 468 | 108 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|
| Direct energy consumption | MWh | 23 | 16 | 175 | 145 | 104 | |
| Electricity consumption | MWh | 980 | 970 | 1280 | 1085 | Decrease 5% year-on-year | 96, 104 |
| Fuel (petrol) consumption of motor vehicles | Decrease 8% year-on-year | 96 | |||||
| Gasoline consumption | Liter | 21000 | 17245 | 19000 | 15800 | 104 | |
| Integrated energy consumption | MWh | 1003 | 986 | 1455 | 1230 | 104 | |
| Intensity of integrated energy consumption | MWh/person | 1 | 0.8 | 1.4 | 1.7 | 104 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|
| Intensity of water consumption | Tons/person | 14.3 | 13.8 | 16.4 | 14.2 | 106 | |
| Water consumption | Tons | 15000 | 16589 | 17039 | 10600 | Decrease 10% year-on-year | 96, 106 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average bonus gap | % | 37 | 86 |
| Average gender pay gap | % | 29 | 86 |
| Average monthly wage, Executive level (Base salary + Other cash incentives), Female | RMB | 91268 | 86 |
| Average monthly wage, Executive level (Base salary + Other cash incentives), Male | RMB | 194639 | 86 |
| Average monthly wage, Executive level (Base salary), Female | RMB | 51971 | 86 |
| Average monthly wage, Executive level (Base salary), Male | RMB | 114724 | 86 |
| Average monthly wage, Management level (Base salary + Other cash incentives), Female | RMB | 20341 | 86 |
| Average monthly wage, Management level (Base salary + Other cash incentives), Male | RMB | 26282 | 86 |
| Average monthly wage, Management level (Base salary), Female | RMB | 13008 | 86 |
| Average monthly wage, Management level (Base salary), Male | RMB | 15088 | 86 |
| Average monthly wage, Non-management (Base salary), Female | RMB | 6188 | 86 |
| Average monthly wage, Non-management (Base salary), Male | RMB | 7305 | 86 |
| Average recruitment cost per full-time employee | RMB | 902 | 74 |
| Employee-related expenditure (compensation + Benefits) | RMB | 562294941.36 | 86 |
| Human capital return on investment | 10513% | 86 | |
| Median bonus gap | % | 33 | 86 |
| Median gender pay gap | % | 32 | 86 |
| Number of employees by age group - 18-30 years old | employees | 1838 | 74 |
| Number of employees by age group - 31-40 years old | employees | 894 | 74 |
| Number of employees by age group - 41-50 years old | employees | 848 | 74 |
| Number of employees by age group - 51 years old and above | employees | 265 | 74 |
| Number of employees by employment type - Full-time | employees | 3778 | 74 |
| Number of employees by employment type - Other (rehired employees, interns) | employees | 67 | 74 |
| Number of employees by gender - Female | employees | 1887 | 74 |
| Number of employees by gender - Male | employees | 1958 | 74 |
| Number of employees by geographical region - Central China | employees | 401 | 74 |
| Number of employees by geographical region - East China | employees | 2791 | 74 |
| Number of employees by geographical region - North China | employees | 148 | 74 |
| Number of employees by geographical region - Northeast China | employees | 56 | 74 |
| Number of employees by geographical region - Northwest China | employees | 41 | 74 |
| Number of employees by geographical region - South China | employees | 265 | 74 |
| Number of employees by geographical region - Southwest China | employees | 143 | 74 |
| Number of new employees hired | employees | 728 | 74 |
| Percentage of vacancies filled by internal candidates | % | 9.57 | 74 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| 18-30 years old employee turnover rate | % | 43.52 | 77 |
| 31-40 years old employee turnover rate | % | 26.45 | 77 |
| 41-50 years old employee turnover rate | % | 17.95 | 77 |
| 51 years old and above employee turnover rate | % | 14.99 | 77 |
| Employee turnover rate in Central China | % | 26.58 | 77 |
| Employee turnover rate in East China | % | 27.39 | 77 |
| Employee turnover rate in North China | % | 39.39 | 77 |
| Employee turnover rate in Northeast China | % | 37.78 | 77 |
| Employee turnover rate in Northwest China | % | 26.32 | 77 |
| Employee turnover rate in South China | % | 20.65 | 77 |
| Employee turnover rate in Southwest China | % | 34.87 | 77 |
| Female employee turnover rate | % | 32.97 | 77 |
| Full-time (i.e. employees with employment contracts) employee turnover rate | % | 27.68 | 77 |
| Male employee turnover rate | % | 22.74 | 77 |
| Other (e.g., rehired employees, interns) employee turnover rate | % | 31.45 | 77 |
| Total employee turnover rate | % | 27.75 | 77 |
| Voluntary employee turnover rate | % | 20.5 | 77 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of work-related injuries | 5 | 89 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Lost time injury frequency rate of employees | per million working hours | 0.37 | 89 |
| Number of lost days due to work-related injuries | days | 148.5 | 89 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of employees trained by function: Percentage of grassroots employees trained | % | 100 | 81 |
| Percentage of employees trained by function: Percentage of middle management trained | % | 100 | 81 |
| Percentage of employees trained by function: Percentage of senior management trained | % | 100 | 81 |
| Percentage of employees trained by gender: Percentage of female employees trained | % | 100 | 81 |
| Percentage of employees trained by gender: Percentage of male employees trained | % | 100 | 81 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average expenditure on training and development per full-time employee (FTE) | RMB | 294 | 81 |
| Average training and development hours per full-time employee (FTE) | hours | 22.3 | 81 |
| Average training hours per employee by function: Grassroots employee | hours | 22.1 | 81 |
| Average training hours per employee by function: Middle management member | hours | 30.12 | 81 |
| Average training hours per employee by function: Senior management member | hours | 14.71 | 81 |
| Average training hours per employee by gender: Female | hours | 23.21 | 81 |
| Average training hours per employee by gender: Male | hours | 21.4 | 81 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of new suppliers added | 669 | 51 | |
| Number of suppliers in Central China | 297 | 51 | |
| Number of suppliers in East China | 4556 | 51 | |
| Number of suppliers in North China | 988 | 51 | |
| Number of suppliers in Northeast China | 977 | 51 | |
| Number of suppliers in Northwest China | 296 | 51 | |
| Number of suppliers in South China | 1094 | 51 | |
| Number of suppliers in Southwest China | 648 | 51 | |
| Total number of first-tier suppliers | supplier | 8856 | 51 |
| Total number of important suppliers (first-tier and non-first-tier suppliers) | supplier | 1049 | 51 |
| Total number of important suppliers among first-tier suppliers | supplier | 1049 | 51 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average complaint closure time | hours | 48 | 44 |
| Customer satisfaction with complaint handling | % | 90 | 44 |
| Customer satisfaction with the Group’s tools and promotional activities | % | exceeded 95 | 44 |
| Number of clients covered by large-scale surveys | more than 2000 | 44 | |
| Number of large-scale product and service satisfaction surveys carried out | 5 | 44 | |
| Number of telephone follow-up interviews completed | 2027 | 44 | |
| Resolution rate of complaints submitted through the ticketing system | % | 100 | 44 |
| Total customer complaints received | 36 | 44 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of issues fully resolved | % | 100 | 44 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Overall satisfaction rate from telephone follow-up interviews | % | 95.3 | 44 |
| Ranking in 2024 China 500 of Fortune 500 | rank | 235 | 8 |
| Ranking in 2024 Top 100 Online Retails in China | rank | 5 | 8 |
| Ranking in 2024 Top 100 Private Enterprises of Service Industry in China | rank | 30 | 8 |
| Ranking in 2024 Top 500 Enterprises of China | rank | 296 | 8 |
| Ranking in 2024 Top 500 Private Enterprises of China | rank | 119 | 8 |
| Ranking in Qianfeng Award 2024 Top 100 Ebrun Industrial Internet Enterprises | rank | 5 | 8 |
| Ranking in Top 100 Nanjing Enterprises | rank | 8 | 8 |
| Ranking in Top 100 Nanjing Service Industry Enterprises | rank | 6 | 8 |
| Ranking in Top 200 Private Enterprises in Jiangsu Province | rank | 13 | 8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 46.1 | 37.8 | 395.7 | 93.6 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 689.4 | 563.6 | 723 | 582.1 |
| Total GHG Emissions | tCO2e | 735.5 | 601.4 | 1125.7 | 675.7 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 0.7 | 0.5 | 1.1 | 0.9 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | pcs | 110 | 180 | 100 | 400 |
| Total Hazardous Waste | pcs | 330 | 930 | 290 | 660 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tons | 10 | 468 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons/person | 0.01 | 0.6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/person | 1 | 0.8 | 1.4 | 1.7 |
| Gasoline Consumption | Liter | 21000 | 17245 | 19000 | 15800 |
| Purchased Electricity | MWh | 980 | 970 | 1280 | 1085 |
| Total Direct Energy Consumption | MWh | 23 | 16 | 175 | 145 |
| Total Energy Consumption | MWh | 1003 | 986 | 1455 | 1230 |
| Total Indirect Energy Consumption | MWh | 980 | 970 | 1280 | 1085 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Water Consumption | Tons | 15000 | 16589 | 17039 | 10600 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 1742 |
| Number of Employees Aged Above 50 | employees | 265 |
| Number of Employees Aged Below 30 | employees | 1838 |
| Number of Employees in Central China | employees | 401 |
| Number of Employees in East China | employees | 2791 |
| Number of Employees in North China | employees | 148 |
| Number of Employees in Northeast China | employees | 56 |
| Number of Employees in Northwest China | employees | 41 |
| Number of Employees in South China | employees | 265 |
| Number of Employees in Southwest China | employees | 143 |
| Number of Female Employees | employees | 1887 |
| Number of Full-time Employees | employees | 3778 |
| Number of Male Employees | employees | 1958 |
| Number of New Employees | employees | 728 |
| Number of Total Employees | employees | 3845 |
| Percentage of Employees Aged 30-50 | % | 45.31 |
| Percentage of Employees Aged Above 50 | % | 6.89 |
| Percentage of Employees Aged Below 30 | % | 47.82 |
| Percentage of Employees in Central China | % | 10.43 |
| Percentage of Employees in East China | % | 72.59 |
| Percentage of Employees in North China | % | 3.85 |
| Percentage of Employees in Northeast China | % | 1.46 |
| Percentage of Employees in Northwest China | % | 1.07 |
| Percentage of Employees in South China | % | 6.89 |
| Percentage of Employees in Southwest China | % | 3.72 |
| Percentage of Female Employees | % | 49.06 |
| Percentage of Full-time Employees | % | 98.26 |
| Percentage of Male Employees | % | 50.94 |
| Percentage of New Employees | % | 18.94 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 22.2 |
| Turnover Rate of Employees Aged Above 50 | % | 14.99 |
| Turnover Rate of Employees Aged Below 30 | % | 43.52 |
| Turnover Rate of Employees in Central China | % | 26.58 |
| Turnover Rate of Employees in East China | % | 27.39 |
| Turnover Rate of Employees in North China | % | 39.39 |
| Turnover Rate of Employees in Northeast China | % | 37.78 |
| Turnover Rate of Employees in Northwest China | % | 26.32 |
| Turnover Rate of Employees in South China | % | 20.65 |
| Turnover Rate of Employees in Southwest China | % | 34.87 |
| Turnover Rate of Female Employees | % | 32.97 |
| Turnover Rate of Full-time Employees | % | 27.68 |
| Turnover Rate of Male Employees | % | 22.74 |
| Turnover Rate of Total Employees | % | 27.75 |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 148.5 |
| Lost Time Injury Frequency Rate (Employees) | per million working hours | 0.37 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hours | 23.21 |
| Average Training Hours (General Staff) | hours | 22.1 |
| Average Training Hours (Male) | hours | 21.4 |
| Average Training Hours (Middle Management) | hours | 30.12 |
| Average Training Hours (Senior Management) | hours | 14.71 |
| Average Training Hours per Employee | hours | 22.3 |
| Average Training Hours per FTE | hours | 22.3 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Central China | 297 | |
| Number of Suppliers in East China | 4556 | |
| Number of Suppliers in North China | 988 | |
| Number of Suppliers in Northeast China | 977 | |
| Number of Suppliers in Northwest China | 296 | |
| Number of Suppliers in South China | 1094 | |
| Number of Suppliers in Southwest China | 648 | |
| Number of Total Suppliers | supplier | 8856 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 90 |
| Total Number of Customer Complaints | 36 |