2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous Waste per capita (tonnes per capita) | tonnes per capita | 0.12 | 0.08 | 0.22 | 31 |
| Total Non-hazardous Waste (tonnes) | tonnes | 596.53 | 493.1 | 1556.23 | 31 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2024 | Report Pages |
|---|---|---|---|---|
| Reduction target for Scope 1 and Scope 2 carbon emissions intensity by 2030 based on 2021 | percent | 15 | 6 | |
| carbon emission intensity decrease (Scope 1 and Scope 2) compared to 2021 | % | -11.2 | 26 | |
| target completion ratio for carbon emission intensity reduction | % | 74.6 | 26 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Annual electricity generation capacity of PV project in Beijing | kW | 150 | 29 |
| Annual electricity generation from PV project in office buildings in Beijing | kWh | 133329 | 29 |
| Investment in construction of photovoltaic (PV) energy storage project in office buildings in Beijing | RMB | 8300000 | 29 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Wastewater Discharge (tonnes) | tonnes | 71446.92 | 79265.86 | 99996.56 | 31 |
| Water consumption (tonnes) | tonnes | 79385.47 | 88073.18 | 116025.28 | 31 |
| Water consumption per capita (tonnes per capita) | tonnes per capita | 16.46 | 14.3 | 16.28 | 31 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Energy consumption reduction for basement lighting in Tongcheng Travel Building in Suzhou | 30% | 29 | |
| Energy consumption reduction of public lighting after intelligent lighting system upgrade in Tongcheng Travel Building in Suzhou | 20% | 29 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| ISO 14001 certification of environmental management system | certification | ISO 14001 | 6 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Maintained 'AA' rating in MSCI ESG for three consecutive years | rating | AA | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Female employees | percent | 51.65 | 6 |
| Female in management | percent | 52.78 | 6 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| ISO 45001 certification of occupational health and safety management system | certification | ISO 45001 | 6 |
| Psychological consultation for employees via EAP | hours | 248.5 | 6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Reporting Period | Report Pages |
|---|---|---|---|---|
| Number of participants in risk control related training sessions | participants | 70 | 12 | |
| Proportion of employees receiving training (%) - Female | % | 89.42 | 38 | |
| Proportion of employees receiving training (%) - Junior employees | % | 90.01 | 38 | |
| Proportion of employees receiving training (%) - Male | % | 90.34 | 38 | |
| Proportion of employees receiving training (%) - Middle management | % | 89.83 | 38 | |
| Proportion of employees receiving training (%) - Senior management | % | 68.57 | 38 | |
| Proportion of employees receiving training (%) - Total | % | 89.91 | 38 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total hours of free psychological counselling services provided to employees | hours | 248.5 | 36 |
| Training hours per capita (hour) - Female | hour | 11.5 | 38 |
| Training hours per capita (hour) - Junior employees | hour | 10.4 | 38 |
| Training hours per capita (hour) - Male | hour | 9.3 | 38 |
| Training hours per capita (hour) - Middle management | hour | 5.2 | 38 |
| Training hours per capita (hour) - Senior management | hour | 7.9 | 38 |
| Training hours per capita (hour) - Total | hour | 10.3 | 38 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Customer satisfaction rate of survey participants | percent | 97.47 | 6 |
| Number of products launched during '519 China Tourism Day' Blind Box event | products | 15000 | 24 |
| Participation rate in user satisfaction survey | 66.46% | 23 | |
| User satisfaction survey results | 97.47% | 23 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Selected into the S&P Global Sustainability Yearbook (China) for consecutive years | years | 2 | 6 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| ISO 27001 Information Security Management System certification coverage | percent | 80 | 6 |
| Percentage of employees trained in data security training | percent | 100 | 6 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | Reporting Period | Report Pages |
|---|---|---|---|
| Number of internal control related risk control reviews conducted | reviews | 8 | 12 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Reporting Period | Report Pages |
|---|---|---|---|---|
| Number of risk control related training sessions conducted | sessions | 4 | 12 | |
| Percentage of employees and board members participated in integrity and anti-corruption training | percent | 100 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of '519 China Tourism Day' Blind Box events conducted | events | 30 | 24 |
| Tourism Creativity Contest - number of operation proposals for destinations and scenic spots collected | proposals | 200 | 33 |
| Tourism Creativity Contest - number of views and significant attention received by final round in August | views | 100000 | 33 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Amount contributed to mangrove ecological restoration projects | million RMB | 7 | 29 |
| Charitable donations | million RMB | 10.58 | 6 |
| Volunteer service hours | hours | 29000 | 6 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Disposed | tonnes | 596.53 | 493.1 | 1556.23 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2024 |
|---|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | -11.2 | |
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2021 | percent | 15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Solar Energy | kWh | 133329 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Wastewater Discharge | tonnes | 71446.92 | 79265.86 | 99996.56 |
| Water Consumption | tonnes | 79385.47 | 88073.18 | 116025.28 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 20 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Full-time Employees | employees | 10141 |
| Percentage of Female Employees | percent | 51.65 |
| Percentage of Male Employees | percent | 48.36 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | workdays |
| Lost Time Injury Frequency Rate (LTIFR/LTIR) | % |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 89.91 |
| Percentage of Trained Female Employees | % | 89.42 |
| Percentage of Trained General Employees | % | 90.01 |
| Percentage of Trained Male Employees | % | 90.34 |
| Percentage of Trained Middle Management | % | 89.83 |
| Percentage of Trained Senior Management | % | 68.57 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hour | 11.5 |
| Average Training Hours (General Staff) | hour | 10.4 |
| Average Training Hours (Male) | hour | 9.3 |
| Average Training Hours (Middle Management) | hour | 5.2 |
| Average Training Hours (Senior Management) | hour | 7.9 |
| Average Training Hours per Employee | hour | 10.3 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Central China | suppliers |
| Number of Suppliers in East China | suppliers |
| Number of Suppliers in Hong Kong | suppliers |
| Number of Suppliers in North China | suppliers |
| Number of Suppliers in Northeast China | suppliers |
| Number of Suppliers in Northwest China | suppliers |
| Number of Suppliers in Overseas | suppliers |
| Number of Suppliers in South China | suppliers |
| Number of Suppliers in Southwest China | suppliers |
| Number of Total Suppliers | suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | percent | 100 |
| Total Number of Customer Complaints | 10733 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Employee Coverage of Data Security Training | percent | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | percent | 100 |
| Number of Anti-corruption Training Session | sessions | 413 |
| Number of Attendance for Anti-corruption Training | person-times | 9263 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | participants | 9263 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Investment in Environmental Protection | million RMB | 7 |
| Total Volunteer Service Hours | hours | 29000 |