2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) emissions | kg | 4689.6 | 5598.06 | 50 |
| Particulate matter (PM) emissions | kg | 340.91 | 455.17 | 50 |
| Sulfur oxides (SOx) emissions | kg | 3.75 | 7.25 | 50 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | tCO₂ equivalent | 838.77 | 1645.72 | 55 |
| Greenhouse gas emission intensity | tCO₂ equivalent/million m² of managed area | 872.98 | 996.55 | 55 |
| Indirect greenhouse gas emissions (Scope 2) | tCO₂ equivalent | 19327.12 | 21516.9 | 55 |
| Other indirect greenhouse gas emissions (Scope 3) | tCO₂ equivalent | N/A | 334.1 | 55 |
| Total greenhouse gas emissions | tCO₂ equivalent | 20165.89 | 23496.72 | 55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Intensity of hazardous waste | kg/million m² of managed area | 42.97 | 198.08 | 51 |
| Total hazardous waste produced | kg | 992.7 | 4672.73 | 51 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Intensity of non-hazardous waste | kg/million m² of managed area | 1272.39 | 1821.89 | 51 |
| Total non-hazardous waste produced | kg | 29393.21 | 42956.75 | 51 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Diesel consumption | Litres | 267664 | 393472 | 49 |
| Electricity consumption | MWh | 33119.9 | 38529.17 | 49 |
| Gasoline consumption | Litres | 46927 | 61966 | 49 |
| Intensity of diesel consumption | Litres/hundred km | 20.57 | 31.83 | 49 |
| Intensity of electricity consumption | MWh/million m² of managed area | 1433.76 | 1634.11 | 49 |
| Intensity of gasoline consumption | Litres/hundred km | 3.61 | 13.95 | 49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Intensity of water consumption | thousand m³/million m² of managed area | 28.82 | 27.25 | 49 |
| Total water consumption | thousand m³ | 665.73 | 642.58 | 49 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of employees aged 30 or below | 341 | 355 | 39 | |
| Number of employees aged 31-50 | 887 | 898 | 39 | |
| Number of employees aged 50 or above | 209 | 152 | 39 | |
| Number of employees in East China | 1304 | 1267 | 39 | |
| Number of employees in North China | 27 | 23 | 39 | |
| Number of employees in Northeast China | 106 | 115 | 39 | |
| Number of female employees | 667 | 640 | 39 | |
| Number of full-time employees | 1437 | 1405 | 39 | |
| Number of full-time junior staff | 1406 | 1366 | 39 | |
| Number of full-time middle management | 25 | 28 | 39 | |
| Number of full-time senior management | 6 | 11 | 39 | |
| Number of male employees | 770 | 765 | 39 | |
| Total number of employees | 1437 | 1405 | 39 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate (%) | % | 13.44% | 13.30% | 40 |
| Employee turnover rate (%) by age group: 30 or below | % | 27.99% | 17.82% | 40 |
| Employee turnover rate (%) by age group: 31-50 | % | 3.65% | 13.89% | 40 |
| Employee turnover rate (%) by age group: 50 or above | % | 26.20% | 1.66% | 40 |
| Employee turnover rate (%) by employee category: Full-time junior staff | % | 4.38% | 13.56% | 40 |
| Employee turnover rate (%) by employee category: Full-time middle management | % | 148.45% | 3.77% | 40 |
| Employee turnover rate (%) by employee category: Full-time senior management | % | 0.00% | 0.00% | 40 |
| Employee turnover rate (%) by employment type: Full-time | % | 13.44% | 13.30% | 40 |
| Employee turnover rate (%) by employment type: Part-time | % | 0.00% | 0.00% | 40 |
| Employee turnover rate (%) by gender: Female | % | 10.65% | 12.24% | 40 |
| Employee turnover rate (%) by gender: Male | % | 15.79% | 14.20% | 40 |
| Employee turnover rate (%) by geographical region: East China | % | 10.81% | 13.38% | 40 |
| Employee turnover rate (%) by geographical region: North China | % | 98.11% | 4.00% | 40 |
| Employee turnover rate (%) by geographical region: Northeast China | % | 5.50% | 14.48% | 40 |
| Total number of employees lost (number) | 207 | 189 | 40 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury | days | 221 | 295 | 984 | 47 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained | % | 97.15% | 99.29% | 45 |
| Percentage of employees trained by category: Full-time junior staff | % | 97.05% | 99.27% | 45 |
| Percentage of employees trained by category: Full-time middle management | % | 100% | 100% | 45 |
| Percentage of employees trained by category: Full-time senior management | % | 100% | 100% | 45 |
| Percentage of employees trained by gender: Female | % | 97.29% | 99.38% | 45 |
| Percentage of employees trained by gender: Male | % | 96.92% | 99.22% | 45 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average training time for employees | Hour/person | 10.68 | 11.86 | 45 |
| Average training time for employees by category: Full-time junior staff | Hour/person | 8.53 | 10.97 | 45 |
| Average training time for employees by category: Full-time middle management | Hour/person | 40.76 | 41.74 | 45 |
| Average training time for employees by category: Full-time senior management | Hour/person | 3.2 | 49.91 | 45 |
| Average training time for employees by gender: Female | Hour/person | 11.12 | 13.05 | 45 |
| Average training time for employees by gender: Male | Hour/person | 10.29 | 10.87 | 45 |
| General reports as percentage of total work orders | 93% | 30 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers in Central China | Number | 2 | 1 | 57 |
| Number of suppliers in East China | Number | 143 | 143 | 57 |
| Number of suppliers in Hong Kong, China | Number | 3 | 57 | |
| Number of suppliers in North China | Number | 16 | 10 | 57 |
| Number of suppliers in Northeast China | Number | 10 | 11 | 57 |
| Number of suppliers in South China | Number | 4 | 9 | 57 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average call duration | minutes | 1.3 | 30 | |
| Complaints as percentage of total work orders | 0.7% | 30 | ||
| Consultation and suggestions as percentage of total work orders | 6.3% | 30 | ||
| Customer complaints through 12345 government affairs hotline | complaints | 1864 | 30 | |
| Customer complaints through Mingyuan | complaints | 148 | 30 | |
| Customer satisfaction score for commercial complex | Points | 90.8 | 91 | 30 |
| Customer satisfaction score for residential category | Points | 81.7 | 84 | 30 |
| Decrease in total customer complaints from previous year | complaints | 257 | 30 | |
| Improvement in customer satisfaction score for commercial complex over previous year | Points | 0.2 | 30 | |
| Improvement in customer satisfaction score for residential category over previous year | Points | 2.3 | 30 | |
| Inbound call completion rate | 98.4% | 30 | ||
| Outbound call completion rate | 43.8% | 30 | ||
| Total call duration | minutes | 119000 | 30 | |
| Total customer complaints received | complaints | 1458 | 30 | |
| Total inbound calls answered | calls | 63000 | 30 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total system work orders registered for projects under management | work orders | 200000 | 30 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 340.91 | 455.17 |
| NOₓ Emissions | kg | 4689.6 | 5598.06 |
| SOₓ Emissions | kg | 3.75 | 7.25 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂ equivalent | 838.77 | 1645.72 |
| Indirect Energy Emissions (Scope 2) | tCO₂ equivalent | 19327.12 | 21516.9 |
| Total GHG Emissions | tCO₂ equivalent | 20165.89 | 23496.72 |
| Total GHG Emissions Intensity (By Area) | tCO₂ equivalent/million m² of managed area | 872.98 | 996.55 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO₂ equivalent | 334.1 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hazardous Waste | kg | 992.7 | 4672.73 |
| Total Hazardous Waste Intensity (By Area) | kg/million m² | 42.97 | 198.08 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | kg | 29393.21 | 42956.75 |
| Total Non-Hazardous Waste Intensity (By Area) | kg/million m² of managed area | 1272.39 | 1821.89 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Diesel Fuel Consumption | Litres | 267664 | 393472 |
| Gasoline Consumption | Litres | 46927 | 61966 |
| Purchased Electricity | MWh | 33119.9 | 38529.17 |
| Total Direct Energy Consumption | Litres | 314591 | 455438 |
| Total Energy Consumption | Litres + 38529.17 MWh | 314591 | 455438 |
| Total Indirect Energy Consumption | MWh | 33119.9 | 38529.17 |
| Total Non-Renewable Fuel Consumption | Litres | 314591 | 455438 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | thousand m³ | 665.73 | 642.58 |
| Water Consumption Intensity (By Revenue) | thousand m³/million m² of managed area | 28.82 | 27.25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 887 | 898 | |
| Number of Employees Aged Above 50 | 209 | 152 | |
| Number of Employees Aged Below 30 | 341 | 355 | |
| Number of Employees in East China | 1304 | 1267 | |
| Number of Employees in North China | 27 | 23 | |
| Number of Employees in Northeast China | 106 | 115 | |
| Number of Female Employees | 667 | 640 | |
| Number of Full-time Employees | 1437 | 1405 | |
| Number of Male Employees | 770 | 765 | |
| Number of Total Employees | 1437 | 1405 | |
| Percentage of Employees Aged 30-50 | % | 61.7 | 63.9 |
| Percentage of Employees Aged Above 50 | % | 14.5 | 10.8 |
| Percentage of Employees Aged Below 30 | % | 23.7 | 25.3 |
| Percentage of Employees in East China | % | 90.8 | 90.2 |
| Percentage of Employees in North China | % | 1.9 | 1.6 |
| Percentage of Employees in Northeast China | % | 7.4 | 8.2 |
| Percentage of Female Employees | % | 46.4 | 45.6 |
| Percentage of Full-time Employees | % | 100 | 100 |
| Percentage of Male Employees | % | 53.6 | 54.5 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3.65 | 13.89 |
| Turnover Rate of Employees Aged Above 50 | % | 26.2 | 1.66 |
| Turnover Rate of Employees Aged Below 30 | % | 27.99 | 17.82 |
| Turnover Rate of Employees in East China | % | 10.81 | 13.38 |
| Turnover Rate of Employees in North China | % | 98.11 | 4 |
| Turnover Rate of Employees in Northeast China | % | 5.5 | 14.48 |
| Turnover Rate of Female Employees | % | 10.65 | 12.24 |
| Turnover Rate of Full-time Employees | % | 13.44 | 13.3 |
| Turnover Rate of Junior Management Employees | % | 4.38 | 13.56 |
| Turnover Rate of Male Employees | % | 15.79 | 14.2 |
| Turnover Rate of Middle Management Employees | % | 148.45 | 3.77 |
| Turnover Rate of Total Employees | % | 13.44 | 13.3 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 221 | 295 | 984 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 97.15 | 99.29 |
| Percentage of Trained Female Employees | % | 97.29 | 99.38 |
| Percentage of Trained General Employees | % | 97.05 | 99.27 |
| Percentage of Trained Male Employees | % | 96.92 | 99.22 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | Hour/person | 11.12 | 13.05 |
| Average Training Hours (General Staff) | Hour/person | 8.53 | 10.97 |
| Average Training Hours (Male) | Hour/person | 10.29 | 10.87 |
| Average Training Hours (Middle Management) | Hour/person | 40.76 | 41.74 |
| Average Training Hours (Senior Management) | Hour/person | 3.2 | 49.91 |
| Average Training Hours per Employee | Hour/person | 10.68 | 11.86 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in Central China | Number | 2 | 1 |
| Number of Suppliers in East China | Number | 143 | 143 |
| Number of Suppliers in Hong Kong | Number | 3 | |
| Number of Suppliers in Mainland China | Number | 175 | 174 |
| Number of Suppliers in North China | Number | 16 | 10 |
| Number of Suppliers in Northeast China | Number | 10 | 11 |
| Number of Suppliers in South China | Number | 4 | 9 |
| Number of Total Suppliers | Number | 175 | 177 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaint Growth Rate | % | -15 | |
| Total Number of Customer Complaints | complaints | 1715 | 1458 |