2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) emissions | kg | 35.25 | 9.75 | 18 |
| Particulate matter (PM) emissions | kg | 3.33 | 0.91 | 18 |
| Sulfur Oxides (SOx) emissions | kg | 0.1 | 0.05 | 18 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | tCO2e | 2305.28 | 654.59 | 17 | |
| Energy indirect GHG emissions (Scope 2) | tCO2e | 79593.34 | 101900.66 | 17 | |
| Greenhouse gas emissions (total) | tonnes of carbon dioxide equivalent | 102555.26 | 16 | ||
| Greenhouse gas emissions per thousand RMB in revenue | tonnes of carbon dioxide equivalent per thousand RMB | 0.16 | 16 | ||
| Total GHG emissions (Scope 1 & Scope 2) | tCO2e | 81898.62 | 102555.26 | 17 | |
| Total GHG emissions intensity | tCO2e/thousand RMB total revenue | 0.13 | 0.16 | 17 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| General kitchen waste generated | litres | 8126730 | 16 | |
| Grease trap waste generated | litres | 1037230 | 16 | |
| Other general waste generated | litres | 71681760 | 16 | |
| Paper waste generated (non-hazardous) | tonnes | 4.68 | 4.11 | 19 |
| Paper waste intensity (non-hazardous) | kg/million RMB total revenue | 7.37 | 6.38 | 19 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Contracted Property | 53 | 8 | ||
| Diesel consumption | MWh | 1.09 | 5.15 | 21 |
| Natural gas consumption | MWh | 2783.27 | 3453.87 | 21 |
| Petrol consumption | MWh | 64.2 | 25.82 | 21 |
| Purchased electricity | MWh | 189900.6 | 16 | |
| Purchased electricity consumption | MWh | 139563.99 | 189900.6 | 21 |
| Total energy consumption intensity | MWh/thousand RMB total revenue | 0.22 | 0.29 | 21 |
| Total operating GFA | million m² | 1.65 | 8 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m³ | 1476240.3 | 1904067.73 | 22 |
| Total water consumption intensity | m³/thousand RMB total revenue | 2.32 | 2.95 | 22 |
| Water consumption (total) | tonnes | 1904067.73 | 16 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Gender ratio (male to female) | 1:0.52 | 26 | |
| Number of employees by age - 30 years old or below | 391 | 27 | |
| Number of employees by age - 31-40 years old | 429 | 27 | |
| Number of employees by age - 41-50 years old | 121 | 27 | |
| Number of employees by age - 51 years old or above | 13 | 27 | |
| Number of employees by gender - Female | 328 | 27 | |
| Number of employees by gender - Male | 626 | 27 | |
| Number of employees by job level - Junior employees | 897 | 27 | |
| Number of employees by job level - Middle management | 49 | 27 | |
| Number of employees by job level - Senior management | 8 | 27 | |
| Number of employees by region - Hong Kong, Macao and Taiwan regions | 4 | 27 | |
| Number of employees by region - Mainland China nationality | 950 | 27 | |
| Operating Property | 27 | 8 | |
| Proportion of female employees | % | 34.4 | 26 |
| Total number of full-time employees | employees | 954 | 26 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate divided by age - 30 years old or below | % | 34.67 | 28 |
| Employee turnover rate divided by age - 31-40 years old | % | 29.55 | 28 |
| Employee turnover rate divided by age - 41-50 years old | % | 22.58 | 28 |
| Employee turnover rate divided by gender - Female | % | 24.94 | 28 |
| Employee turnover rate divided by gender - Male | % | 34.17 | 28 |
| Employee turnover rate divided by region - Hong Kong, Macao and Taiwan regions | % | 14.29 | 28 |
| Employee turnover rate divided by region - Mainland Chinese nationality | % | 31.43 | 28 |
| Overall employee turnover rate | % | 31.27 | 28 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of Trained Employees (Female) | % | 33 | 25 | 30 |
| Percentage of Trained Employees (Junior Employees) | % | 93 | 95 | 30 |
| Percentage of Trained Employees (Male) | % | 67 | 75 | 30 |
| Percentage of Trained Employees (Middle Management) | % | 6 | 4 | 30 |
| Percentage of Trained Employees (Senior Management) | % | 1 | 1 | 30 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 34.42 | 19.06 | 30 |
| Average Training Hours (Junior Employees) | hours | 31.38 | 22.15 | 30 |
| Average Training Hours (Male) | hours | 35.68 | 22.44 | 30 |
| Average Training Hours (Middle Management) | hours | 88.09 | 10 | 30 |
| Average Training Hours (Senior Management) | hours | 72 | 2.5 | 30 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of Property - Central China | 1 | 1 | 8 | |
| Number of Property - Others | 11 | 10 | 8 | |
| Number of Property - Shenzhen | 18 | 19 | 8 | |
| Number of Property - The Greater Bay Area | 34 | 33 | 8 | |
| Number of Property - Total | 55 | 53 | 8 | |
| Number of Property - Yangtze River Delta | 9 | 9 | 8 | |
| Percentage of Revenue - Central China | % | 0.9 | - | 8 |
| Percentage of Revenue - Others | % | 8.6 | 12.1 | 8 |
| Percentage of Revenue - Shenzhen | % | 71.6 | 64.1 | 8 |
| Percentage of Revenue - The Greater Bay Area | % | 79.3 | 73.9 | 8 |
| Percentage of Revenue - Total | % | 100 | 100 | 8 |
| Percentage of Revenue - Yangtze River Delta | % | 11.2 | 14 | 8 |
| Total contracted gross floor area (GFA) | million square meters | 2.71 | 8 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | FY2024 | Report Pages |
|---|---|---|---|
| Sales from members' consumption on Member's Day | exceeded one billion | 35 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | FY2024 | Report Pages |
|---|---|---|---|---|
| Black Diamond Card and Platinum Card members per thousand members | members per 1000 | 3 | 34 | |
| Black Diamond Card and Platinum Card members' contribution to total membership consumption for the year | percent | 17.5 | 34 | |
| Proportion of seamless point accumulation as a percentage of total number of point transactions | % | already exceeded 60 | 35 | |
| Repeat purchasing members as a percentage of total members who made purchases | percent | 57 | 34 | |
| Silver Card members in 2024 | members | 200000 | 34 | |
| Silver Card members' contribution to membership sales in 2024 | percent | 23 | 34 | |
| Year-on-year increase in total number of members who made purchases throughout the year | percent | 49 | 34 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Coverage rate of integrity training for new employees | percent | 100% | 14 |
| Cumulative hours of anti-corruption training | hours | 431 | 14 |
| Number of employees participated in anti-corruption training | employees | 431 | 14 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | FY2024 | Report Pages |
|---|---|---|---|
| Increase in sales from members' consumption on Member's Day compared to regular days | % | more than 25 | 35 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Revenue | million RMB | 644.54 | 8 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 3.33 | 0.91 |
| NOₓ Emissions | kg | 35.25 | 9.75 |
| SOₓ Emissions | kg | 0.1 | 0.05 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 2305.28 | 654.59 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 79593.34 | 101900.66 |
| Total GHG Emissions | tCO2e | 81898.62 | 102555.26 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/thousand RMB total revenue | 0.13 | 0.16 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Paper Waste | tonnes | 4.68 | 4.11 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 1.09 | 5.15 |
| Energy Consumption Intensity (By Revenue) | MWh/thousand RMB total revenue | 0.22 | 0.29 |
| Gasoline Consumption | MWh | 64.2 | 25.82 |
| Natural Gas Consumption | MWh | 2783.27 | 3453.87 |
| Purchased Electricity | MWh | 139563.99 | 189900.6 |
| Total Direct Energy Consumption | MWh | 2848.56 | 3484.84 |
| Total Energy Consumption | MWh | 142412.55 | 193385.44 |
| Total Indirect Energy Consumption | MWh | 139563.99 | 189900.6 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | m³ | 1476240.3 | 1904067.73 |
| Water Consumption Intensity (By Revenue) | m³/thousand RMB total revenue | 2.32 | 2.95 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 550 |
| Number of Employees Aged Above 50 | employees | 13 |
| Number of Employees Aged Below 30 | employees | 391 |
| Number of Employees in Hong Kong | employees | 4 |
| Number of Employees in Hong Kong and Mainland China | employees | 954 |
| Number of Employees in Mainland China | employees | 950 |
| Number of Female Employees | employees | 328 |
| Number of Full-time Employees | employees | 954 |
| Number of Junior Management Employees | employees | 897 |
| Number of Male Employees | employees | 626 |
| Number of Middle Management Employees | employees | 49 |
| Number of Senior Management Employees | employees | 8 |
| Number of Total Employees | employees | 954 |
| Percentage of Employees Aged 30-50 | % | 57.7 |
| Percentage of Employees Aged Above 50 | % | 1.4 |
| Percentage of Employees Aged Below 30 | % | 41 |
| Percentage of Female Employees | % | 34.4 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Junior Management Employees | % | 94 |
| Percentage of Male Employees | % | 65.6 |
| Percentage of Middle Management Employees | % | 5.1 |
| Percentage of Senior Management Employees | % | 0.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 26.065 |
| Turnover Rate of Employees Aged Below 30 | % | 34.67 |
| Turnover Rate of Employees in Hong Kong | % | 14.29 |
| Turnover Rate of Employees in Mainland China | % | 31.43 |
| Turnover Rate of Female Employees | % | 24.94 |
| Turnover Rate of Male Employees | % | 34.17 |
| Turnover Rate of Total Employees | % | 31.27 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 33 | 25 |
| Percentage of Trained Male Employees | % | 67 | 75 |
| Percentage of Trained Middle Management | % | 6 | 4 |
| Percentage of Trained Senior Management | % | 1 | 1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 34.42 | 19.06 |
| Average Training Hours (Male) | hours | 35.68 | 22.44 |
| Average Training Hours (Middle Management) | hours | 88.09 | 10 |
| Average Training Hours (Senior Management) | hours | 72 | 2.5 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | percent | 100 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | employees | 431 |
| Total Hours of Anti-corruption Training | hours | 431 |