2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Year: 2024
Published: 2025-04-28
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2024 Report Pages
Carbon Monoxide (CO) Emissions kilogram 27177.86 33
Nitrogen Oxides (NOx) Emissions kilogram 172.9 33
Particulate Matter (PM) Emissions kilogram 407.78 33
Sulfur Oxides (SOx) Emissions kilogram 7.31 33
Total Atmospheric Pollutant Emissions kilogram 27765.85 33

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Direct GHG Emissions (Scope 1) ton of CO2 equivalent 5121.39 5770.95 5438.64 6172.5 32
Greenhouse Gas Emissions Intensity tons of CO2 equivalent per person 1.75 1.35 2.36 2.43 32
Indirect GHG Emissions (Scope 2) ton of CO2 equivalent 21504.98 21343.78 44263.36 49551.67 32
Total Greenhouse Gas Emissions (Scope 1 + Scope 2) ton of CO2 equivalent 26626.37 27114.73 49702 55724.17 32

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Hazardous Waste Breakdown – Medical Waste kilogram 1848484.82 1822150.95 1846750.24 1834864.28 32
Hazardous Waste Breakdown – Used Batteries kilogram 1826.6 1883.01 2285.01 2927.03 32
Hazardous Waste Breakdown – Used Fluorescent Tubes kilogram 1348.88 1204 1246 1246 32
Hazardous Waste Breakdown – Used Ink Cartridges kilogram 4751.95 4816.09 5915 5924.7 32
Hazardous Waste Generation Intensity kilogram per person 121.82 91.67 88.23 80.97 32
Total Hazardous Waste Disposed kilogram 1856270.7 1840054.05 1856195.25 1852062.01 32
Total Hazardous Waste Generated kilogram 1856270.7 1840054.05 1856195.25 1852062.01 32

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Non-Hazardous Waste Breakdown – Office Paper Usage kilogram 209311.05 202896.5 200701.26 240376.87 32
Non-Hazardous Waste Generation Intensity kilogram per person 570.82 456.39 499.77 474 32
Total Non-Hazardous Waste Generated kilogram 8700444.45 9163038.58 10509380.13 10847633.23 32
Total Solid Waste Recycled/ Reused kilogram 20104 23300 25746 27491 32
Wastewater Discharge Volume tonne 2909801 33

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2023 2024 Report Pages
Group greenhouse gas emissions intensity cap tons of CO2 equivalent per capita 0.8 28
Set per capita carbon dioxide emission intensity target tons of CO2 equivalent per person 2.5 28

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 2024 Report Pages
Total Non-Hazardous Waste Disposed kilogram 8700444.45 9163038.58 10509380.13 10847633.23 32

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Direct Energy Consumption - Total Coal Gas Consumption cubic meter 1956120 33
Direct Energy Consumption - Total Diesel Consumption liter 103739.9 33
Direct Energy Consumption - Total Gasoline Consumption liter 230940 33
Direct Energy Consumption - Total Liquefied Petroleum Gas (LPG) Consumption kilogram 13380 33
Direct Energy Consumption - Total Natural Gas Consumption cubic meter 598140 33
Energy Consumption Intensity tons of standard coal per person 0.73 33
Indirect Energy Consumption - Total Electricity Consumption kilowatt-hours (kWh) 80713.287 33
Indirect Energy Consumption - Total Heat Consumption million kilojoules 8407.0536 33
Proportion of Renewable Energy Consumption % 0.05 33
Renewable Energy Consumption ton standard coal 7.72 33
Total Direct Energy Consumption ton standard coal 3776.56 33
Total Energy Consumption ton standard coal 16599.84 33
Total Indirect Energy Consumption ton standard coal 12823.28 33

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Freshwater Usage megalitres 3058.93 33
Reclaimed Water Usage megalitres 0.216 33
Total Water Consumption megalitres 3059.15 33
Water Consumption Intensity megalitres per person 0.13 33

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2024 Report Pages
Consumption Intensity of Materials/Packaging Materials kilogram per person 3.04 33
Total Usage of Materials/Packaging Materials kilogram 89660.43 33
Usage of Non-Renewable Materials/Packaging Materials kilogram 17544.6 33
Usage of Renewable Materials/Packaging Materials kilogram 52115.43 33

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2024 Report Pages
Investment in Environmental Protection Training ten thousand RMB 12.19 33
Number of Environmental Protection Training Sessions times 149 33
Total Investment in Environmental Protection ten thousand RMB 1588.6 33

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2024 Report Pages
Annual Number of New Employees person 3171 40
Average Tenure of Board Members year 3.77 24
Board Composition — Number of Members Aged 30-50 person 9 24
Board Composition — Number of Members Aged Over 50 person 1 24
Board Composition — Number of Members Aged Under 30 person 1 24
Board Member Attendance Rate % 100 24
Board Members with Information Security Background person 1 24
By age group: Total number of employees between 30 and 50 years old person 12436 41
By age group: Total number of employees over 50 years old person 3508 41
By age group: Total number of employees under 30 years old person 6941 41
By education level: Total number of employees with a bachelor's degree person 13540 41
By education level: Total number of employees with a doctoral degree person 43 41
By education level: Total number of employees with a master's degree person 1523 41
By education level: Total number of employees with an associate degree or below person 7779 41
By employee type: Total number of employees with fixed-term contracts person 15836 41
By employee type: Total number of temporary staff person 5482 41
By ethnicity: Proportion of Han Chinese employees % 98.15 41
By ethnicity: Proportion of ethnic minority employees % 1.85 41
By gender: Proportion of female employees % 71.39 41
By gender: Total number of female employees person 16338 41
By gender: Total number of male employees person 6547 41
By work location: Total number of employees in Beijing person 572 41
By work location: Total number of employees in other regions person 107 41
Employee Satisfaction Survey Score % 83.4 42
Experienced Board Members person 8 24
Labor Contract Signing Rate % 100 40
Minimum Required Attendance Rate for Board Members % 85 24
New Employee Proportion % 13.86 40
Non-Executive Directors person 4 24
Non-Salary Benefits Coverage Ratio for Employees % 100 42
Number of Directors with Risk Management Expertise person 11 24
Number of Employee Representative Meetings Held times 4 42
Number of Female Directors person 1 24
Number of Independent Directors person 4 24
Number of Senior Management Members person 7 24
Number of Topics Discussed in Employee Representative Meetings piece 6 42
Other: Total number of employees with disabilities person 10 41
Other: Total number of party members person 4307 41
Percentage of Employees Covered by Employee Incentive Programs (Excluding Senior Management) % 3.8 41
Percentage of Employees Covered by Trade Union or Collective Bargaining Agreements % 100 42
Percentage of Executives Hired from the Local Community % 97.42 24
Percentage of Female Employees in Management % 53.16 24
Percentage of Female Employees in STEM-Related Positions % 30.94 24
Percentage of Female Employees in Senior Management - Entry-Level Management % 54.37 24
Percentage of Female Employees in Senior Management - Mid-Level Management % 27.34 24
Percentage of Female Employees in Senior Management - Senior-Level Management % 28.57 24
Percentage of Han Chinese Employees in Management % 98.58 24
Percentage of Minority Employees in Management % 1.42 24
Percentage of Women in Revenue-Generating Functional Department Management Roles % 50.63 24
Proportion of Female Directors on the Board % 9.1 24
Proportion of Vacant Positions Filled by Internal Employees % 28.4 40
Social Insurance Coverage Rate % 100 40
Total Number of Board Members person 11 24
Total Number of Governance Bodies (Board of Directors + Supervisory Board + Senior Management) person 15 24
Total Number of New Employees by Age - Employees Aged 30 to 50 person 900 40
Total Number of New Employees by Age - Employees Aged 50 and Above person 453 40
Total Number of New Employees by Age - Employees Under 30 person 1818 40
Total Number of New Employees by Gender - Female person 2077 40
Total Number of New Employees by Gender - Male person 1094 40
Total Number of New Employees by Level - Entry-Level Employees person 3158 40
Total Number of New Employees by Level - Middle Management person 11 40
Total Number of New Employees by Level - Senior Management person 2 40
Total Number of New Employees by Region - Beijing person 44 40
Total Number of New Employees by Region - Other Regions person 3127 40
Total number of employees person 22885 41

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2024 Report Pages
Employee Turnover Rate by Age - Turnover Rate for Employees Aged 30 to 50 % 2.59 41
Employee Turnover Rate by Age - Turnover Rate for Employees Over 50 % 2.63 41
Employee Turnover Rate by Age - Turnover Rate for Employees Under 30 % 3.46 41
Employee Turnover Rate by Gender - Female % 5.51 41
Employee Turnover Rate by Gender - Male % 3.16 41
Employee Turnover Rate by Region - Beijing % 10.01 41
Employee Turnover Rate by Region - Other Regions % 4.71 41
Employee Voluntary Turnover Rate % 5.77 41
Overall Employee Turnover Rate % 8.7 41

Lost days due to work injury.

Indicator Unit 2021 2022 2023 2024 Report Pages
Employee Absenteeism Rate % 1.64 1.95 1.5 1.75 42
Employee Absenteeism Rate Target % 3 3 42

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Employee Health Check Coverage Ratio % 100 42

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2024 Report Pages
Employee Performance Appraisal Frequency times/year 1 41
Employee Training Participation Rate % 100 42
Maximum Duration of Time Vesting for CEO's Variable Compensation year 1 24
Participation in Environmental Protection Training Activities times 6319 33
R&D investment amount ten thousand RMB 6678 49
R&D investment ratio % 0.49 49
Total Number of Employees Trained person 22885 41
Training Participation Rate by Gender – Female % 100 42
Training Participation Rate by Gender – Male % 100 42
Training Participation Rate by Level – Frontline Employees % 100 42
Training Participation Rate by Level – Mid-Level Management % 100 42
Training Participation Rate by Level – Senior Management % 100 42

The average training hours completed per employee by gender and employee category.

Indicator Unit 2024 Report Pages
Average Investment in Employee Training RMB/person 185.14 42
Average Training Duration for Classroom Training hour 110 42
Average Training Duration for Employees above 50 years of age hour 160 41
Average Training Duration for Employees aged 30 to 50 years hour 160 41
Average Training Duration for Employees in Beijing hour 252.46 42
Average Training Duration for Employees in Other Regions hour 252.46 42
Average Training Duration for Employees under 30 years of age hour 140 41
Average Training Duration for Female Employees hour 252.46 42
Average Training Duration for Frontline Employees hour 140 42
Average Training Duration for Male Employees hour 252.46 42
Average Training Duration for Mid-Level Management hour 160 42
Average Training Duration for Online Training hour 50 42
Average Training Duration for Senior Management hour 457.38 42
Average Training Duration per Employee hour 252.46 41
Total Investment in Training RMB 4236900 42
Total Number of Training Occasions times 64 41
Total Number of Training Sessions person-times 32113 41

Number of suppliers by geographical region.

Indicator Unit 2024 Report Pages
Green Credit Scale 100 million RMB 70.53 33
Number of Suppliers by Region - Beijing company 11047 49
Number of Suppliers by Region - Guangdong Province company 1476 49
Number of Suppliers by Region - Other Countries company 21 49
Number of Suppliers by Region - Other Provinces, Municipalities, Autonomous Regions, and Administrative Areas company 19909 49
Number of Suppliers by Region - Shanghai company 1826 49
Supplier Situation - Total Number of Suppliers company 34279 49

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Supplier Review Coverage Rate % 100 49

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2024 Report Pages
Customer Satisfaction Survey Coverage Ratio % 100 49
Customer Satisfaction Survey Score Target % over 90 49
Inpatient Satisfaction % 97.07 49
Number of Customer Complaints Received piece 685 49
Outpatient Satisfaction % 94.76 49

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2024 Report Pages
Closed Corruption Lawsuit Cases piece 4 24
Corruption Lawsuits and Trials piece 2 24
Number of disclosure announcements piece 61 24

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
ESG-Linked Derivatives 100 million RMB 14.77 33
Frequency of Risk Exposure Review times/year 1 24
Number of Non-Executive Directors with Risk Management Expertise person 8 24
Regular Review of Ethical Standards times/year 3 24

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2024 Report Pages
Anti-corruption and Integrity Training Coverage person-times 1708 24
Anti-corruption and Integrity Training Sessions times 21 24
Anti-money Laundering Training Coverage person-times 1470 24
Anti-money Laundering Training Sessions times 10 24
CEO Variable Compensation Performance Assessment Period year 1 24
Number of Executive Directors person 3 24

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2024 Report Pages
Investment in Environmental Public Welfare Activities ten thousand RMB 8.4 33
Number of Employee Cultural and Sports Activities Held times 120+ 42
Number of investor communication activities conducted number 120 24
Participation in Environmental Public Welfare Activities by Employees ten thousand RMB 1121 33
Total number of Party-building themed activities times 52 24
Total participation count in Party-building themed activities person-times 8397 24

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2024 Report Pages
Green Bond Issuance Scale 100 million RMB 24.77 33
Number of Organized or Participated Environmental Public Welfare Activities times 22 33

The types of emissions and respective emissions data.

Standard Indicator Unit 2024
Airborne Particulate Matter (PM) Emissions kilogram 407.78
NOₓ Emissions kilogram 172.9
SOₓ Emissions kilogram 7.31

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Direct GHG Emissions (Scope 1) ton of CO2 equivalent 5121.39 5770.95 5438.64 6172.5
Indirect Energy Emissions (Scope 2) ton of CO2 equivalent 21504.98 21343.78 44263.36 49551.67
Total GHG Emissions ton of CO2 equivalent 26626.37 27114.73 49702 55724.17
Total GHG Emissions Intensity (By Employee) tons of CO2 equivalent per person 1.75 1.35 2.36 2.43

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Hazardous Waste (Used Batteries) kilogram 1826.6 1883.01 2285.01 2927.03
Hazardous Waste Disposed kilogram 1856270.7 1840054.05 1856195.25 1852062.01
Total Hazardous Waste kilogram 1856270.7 1840054.05 1856195.25 1852062.01

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Non-Hazardous Waste Recycled kilogram 20104 23300 25746 27491
Paper Waste kilogram 209311.05 202896.5 200701.26 240376.87
Total Non-Hazardous Waste Intensity (By Employee) kilogram per person 570.82 456.39 499.77 474

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023 2024
Group greenhouse gas emissions intensity cap tons of CO2 equivalent per capita 0.8
Set per capita carbon dioxide emission intensity target tons of CO2 equivalent per person 2.5

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2023 2024
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year percent 5.32 -14.68 -3.22

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Diesel Fuel Consumption liter 103739.9
Gasoline Consumption liter 230940
LPG Consumption kilogram 13380
Natural Gas Consumption cubic meter 598140
Percentage of Renewable Energy Consumption % 0.05
Purchased Electricity kilowatt-hours (kWh) 80713.287
Purchased Heating million kilojoules 8407.0536
Renewable Energy Consumption ton standard coal 7.72
Total Direct Energy Consumption ton standard coal 3776.56
Total Energy Consumption ton standard coal 16599.84
Total Indirect Energy Consumption ton standard coal 12823.28

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Recycled Water Usage megalitres 0.216
Water Consumption megalitres 3059.15

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2024
Packaging Materials Consumed kilogram 89660.43

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2024
Number of Bachelor's Degree Employees person 13540
Number of Below Junior College Employees person 7779
Number of Doctoral Degree Employees person 43
Number of Employees Aged 30-50 person 12436
Number of Employees Aged Above 50 person 3508
Number of Employees Aged Below 30 person 6941
Number of Female Employees person 16338
Number of Male Employees person 6547
Number of Master's Degree Employees person 1523
Number of New Employees person 3171
Number of New Employees (Above 50) person 453
Number of New Employees (Aged 30-50) person 900
Number of New Employees (Aged Below 30) person 1818
Number of New Employees (Female) person 2077
Number of New Employees (Male) person 1094
Number of New Employees (Middle Management) person 11
Number of New Employees (Senior Management) person 2
Number of Senior Management Employees person 7
Number of Temporary Workers person 5482
Number of Total Employees person 22885
Percentage of Female Employees % 71.39
Percentage of New Employees % 13.86

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2024
Turnover Rate of Employees Aged 30-50 % 2.59
Turnover Rate of Employees Aged Above 50 % 2.63
Turnover Rate of Employees Aged Below 30 % 3.46
Turnover Rate of Female Employees % 5.51
Turnover Rate of Male Employees % 3.16
Turnover Rate of Total Employees % 8.7

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2024
Health Check Coverage for Employees % 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2024
Percentage of Employees Trained % 100
Percentage of Trained Female Employees % 100
Percentage of Trained General Employees % 100
Percentage of Trained Male Employees % 100
Percentage of Trained Middle Management % 100
Percentage of Trained Senior Management % 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2024
Average Training Hours (Employees Aged 30-50) hour 160
Average Training Hours (Employees Over 50) hour 160
Average Training Hours (Employees Under 30) hour 140
Average Training Hours (Female) hour 252.46
Average Training Hours (Male) hour 252.46
Average Training Hours (Middle Management) hour 160
Average Training Hours (Senior Management) hour 457.38
Average Training Hours per Employee hour 252.46

Number of suppliers by geographical region.

Standard Indicator Unit 2024
Number of Suppliers in Mainland China company 34258
Number of Suppliers in Overseas company 21
Number of Total Suppliers company 34279

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2024
Total Number of Customer Complaints piece 685

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2024
Number of Concluded Corruption Lawsuits piece 4
Number of Confirmed Incidents of Corruption piece 4
Number of Corruption Litigation piece 2

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2024
Number of Anti-corruption Training Session times 21
Number of Attendance for Anti-corruption Training person-times 1708

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2024
Number of Volunteer Activities Sessions times 22