2024 Environmental, Social and Corporate Governance Advisory Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| NOx emission | kg | 1430.8 | 1232.71 | 81 |
| NOx emissions | kg | 1232.71 | 49 | |
| Particulate matter | kg | 916.51 | 49 | |
| Particulate matters | kg | 989.42 | 916.51 | 81 |
| SOx emission | kg | 1.86 | 1.43 | 81 |
| SOx emissions | kg | 1.43 | 49 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | tCO2e | 1650.25 | 1198.91 | 81 |
| Greenhouse gas emission intensity | tCO2e/10000 sq.m., ton CO₂-equivalent/10000 sq.m. | 12.06 | 11.79 | 49, 81 |
| Indirect greenhouse gas emissions (Scope 2) | tCO2e | 509852.6 | 538023.33 | 81 |
| Indirect greenhouse gas emissions (Scope 3) | tCO2e | 13486.85 | 13154.98 | 81 |
| Total greenhouse gas emissions | tCO2e, ton | 524989.7 | 552377.22 | 49, 81 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Discarded bulbs/tubes | ton | 58.34 | 74.64 | 81 |
| Emission intensity of hazardous waste | ton/10000 sq.m. | 0.0016 | 0.0019 | 81 |
| Hazardous waste emission intensity | ton/10000 sq.m. | 0.0019 | 49 | |
| Total generation of hazardous waste | ton | 69.57 | 86.92 | 49, 81 |
| Weight of waste electronic products | ton | 7.65 | 7.57 | 81 |
| Weight of waste ink cartridge/toner | ton | 3.58 | 4.71 | 81 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Emission intensity of non-hazardous waste | ton/10000 sq.m. | 4.41 | 3.92 | 81 |
| Garden waste | ton | 39526.05 | 39016.47 | 81 |
| General household waste | ton | 152642.01 | 144741.05 | 81 |
| Non-hazardous waste emission intensity | ton/10000 sq.m. | 3.92 | 49 | |
| Total generation of non-hazardous waste | ton | 192168.06 | 183757.52 | 49, 81 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Consumption of liquefied petroleum gas | kg | 167919.96 | 142516.77 | 49, 82 |
| Consumption of pipeline gas | m³ | 353749.87 | 226728.12 | 49, 82 |
| Direct energy consumption | MWh | 918.19 | 722.23 | 82 |
| Gasoline consumption | L | 88357.26 | 70008.75 | 49, 82 |
| Indirect energy consumption | MWh | 894007.72 | 1086289.41 | 82 |
| Total electricity consumption | MWh | 894007.72 | 1086289.41 | 49, 82 |
| Total energy consumption | MWh | 894925.91 | 1087011.64 | 82 |
| Total energy consumption intensity | MWh/10000 sq.m. | 20.56 | 23.2 | 49, 82 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m³ | 25027141.42 | 27167594.15 | 49, 82 |
| Water consumption intensity | m³/10000 sq.m. | 574.87 | 579.87 | 49, 82 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Breakdown of new employees by age group: 30 below | 18365 | 20059 | 83 | |
| Breakdown of new employees by age group: 31-50 | 17050 | 18796 | 83 | |
| Breakdown of new employees by age group: 51 above | 25515 | 25923 | 83 | |
| Breakdown of new employees by gender: Female | 23282 | 23863 | 83 | |
| Breakdown of new employees by gender: Male | 37648 | 40915 | 83 | |
| Breakdown of new employees by geographical region: China (including Hong Kong, Macau and Taiwan) | 60930 | 64778 | 83 | |
| Number of employees by age group: 30 below | 17806 | 16903 | 83 | |
| Number of employees by age group: 31-50 | 38815 | 39640 | 83 | |
| Number of employees by age group: 51 above | 34861 | 38628 | 83 | |
| Number of employees by employment type: Full-time | 66671 | 63853 | 83 | |
| Number of employees by employment type: Part-time | 24811 | 31318 | 83 | |
| Number of employees by gender: Female | 35426 | 37469 | 83 | |
| Number of employees by gender: Male | 56056 | 57702 | 83 | |
| Number of employees by geographical region: China (including Hong Kong, Macau and Taiwan) | 91482 | 95171 | 83 | |
| Total number of staff | 91482 | 95171 | 83 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of staff turnover (total) | 35% | 36% | 83 | |
| Percentage of staff turnover by age group: 30 below | 46% | 47% | 83 | |
| Percentage of staff turnover by age group: 31-50 | 28% | 28% | 83 | |
| Percentage of staff turnover by age group: 51 above | 36% | 37% | 83 | |
| Percentage of staff turnover by employment type: Full-time | 33% | 31% | 83 | |
| Percentage of staff turnover by employment type: Part-time | 41% | 45% | 83 | |
| Percentage of staff turnover by gender: Female | 33% | 34% | 83 | |
| Percentage of staff turnover by gender: Male | 36% | 38% | 83 | |
| Percentage of staff turnover by geographical region: China (including Hong Kong, Macau and Taiwan) | 35% | 36% | 83 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Accidents with work injury (excluding fatalities) | 786 | 467 | 83 | |
| Number of work-related fatalities | 1 | 2 | 83 | |
| Work-related fatality rate | 0.0011% | 0.0021% | 83 |
Lost days due to work injury.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of working days lost due to work injury | day | 20162 | 13004 | 83 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employees trained by gender: Female | 100% | 100% | 84 | |
| Employees trained by gender: Male | 100% | 100% | 84 | |
| Employees trained by title type: Junior Staff | 100% | 100% | 84 | |
| Employees trained by title type: Management | 100% | 100% | 84 | |
| Employees trained by title type: Senior Staff | 100% | 100% | 84 | |
| Total employees trained | 100% | 100% | 84 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average training hours by gender: Female | hour | 15.02 | 7.89 | 84 |
| Average training hours by gender: Male | hour | 15.04 | 7.88 | 84 |
| Average training hours by title type: Junior Staff | hour | 14.63 | 7.72 | 84 |
| Average training hours by title type: Management | hour | 10.89 | 10.21 | 84 |
| Average training hours by title type: Senior Staff | hour | 30.2 | 11.02 | 84 |
| Average training hours for the employee | hour | 15.03 | 7.88 | 84 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Complaint completion rate | 99.98% | 99.71% | 84 | |
| Number of complaints and enquiries received from various sources | times | 59413 | 28765 | 84 |
| Number of return visits after complaint handling | times | 19402 | 7962 | 84 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of copyrights | 57 | 42 | 84 | |
| Number of trademarks | 60 | 64 | 84 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total number of hours of anti-corruption trainings | hour | 50172 | 29170 | 84 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of volunteers | N/A | 19745 | 84 | |
| Total hours of volunteering service | N/A | 207250 | 84 | |
| Total investment amount | RMB | 33951931 | 60061740 | 84 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 989.42 | 916.51 |
| NOₓ Emissions | kg | 1430.8 | 1232.71 |
| SOₓ Emissions | kg | 1.86 | 1.43 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 1650.25 | 1198.91 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 509852.6 | 538023.33 |
| Total GHG Emissions | tCO2e | 524989.7 | 552377.22 |
| Total GHG Emissions Intensity (By Area) | tCO2e/10000 sq.m. | 12.06 | 11.79 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 13486.85 | 13154.98 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Electronic Waste | ton | 7.65 | 7.57 |
| Total Hazardous Waste | ton | 69.57 | 86.92 |
| Total Hazardous Waste Intensity (By Area) | ton/10000 sq.m. | 0.0016 | 0.0019 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 152642.01 | 144741.05 |
| Total Non-Hazardous Waste Intensity (By Area) | ton/10000 sq.m. | 4.41 | 3.92 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/10000 sq.m. | 20.56 | 23.2 |
| Gasoline Consumption | L | 88357.26 | 70008.75 |
| LPG Consumption | kg | 167919.96 | 142516.77 |
| Natural Gas Consumption | m³ | 353749.87 | 226728.12 |
| Purchased Electricity | MWh | 894007.72 | 1086289.41 |
| Total Direct Energy Consumption | MWh | 918.19 | 722.23 |
| Total Energy Consumption | MWh | 894925.91 | 1087011.64 |
| Total Indirect Energy Consumption | MWh | 894007.72 | 1086289.41 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | m³ | 25027141.42 | 27167594.15 |
| Water Consumption Intensity (By Revenue) | m³/10000 sq.m. | 574.87 | 579.87 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 38815 | 39640 |
| Number of Employees Aged Above 50 | persons | 34861 | 38628 |
| Number of Employees Aged Below 30 | persons | 17806 | 16903 |
| Number of Employees in Hong Kong and Mainland China | persons | 91482 | 95171 |
| Number of Female Employees | persons | 35426 | 37469 |
| Number of Full-time Employees | persons | 66671 | 63853 |
| Number of Male Employees | persons | 56056 | 57702 |
| Number of New Employees | persons | 60930 | 64778 |
| Number of New Employees (Above 50) | persons | 25515 | 25923 |
| Number of New Employees (Aged 30-50) | persons | 17050 | 18796 |
| Number of New Employees (Aged Below 30) | persons | 18365 | 20059 |
| Number of New Employees (Female) | persons | 23282 | 23863 |
| Number of New Employees (Male) | persons | 37648 | 40915 |
| Number of Part-time Employees | persons | 24811 | 31318 |
| Number of Total Employees | persons | 91482 | 95171 |
| Percentage of Employees Aged 30-50 | % | 42.44 | 41.65 |
| Percentage of Employees Aged Above 50 | % | 38.09 | 40.58 |
| Percentage of Employees Aged Below 30 | % | 19.47 | 17.77 |
| Percentage of Female Employees | % | 38.72 | 39.37 |
| Percentage of Full-time Employees | % | 72.87 | 67.1 |
| Percentage of Male Employees | % | 61.28 | 60.63 |
| Percentage of New Employees | % | 66.6 | 68.08 |
| Percentage of Part-time Employees | % | 27.13 | 32.9 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 28 | 28 |
| Turnover Rate of Employees Aged Above 50 | % | 36 | 37 |
| Turnover Rate of Employees Aged Below 30 | % | 46 | 47 |
| Turnover Rate of Female Employees | % | 33 | 34 |
| Turnover Rate of Full-time Employees | % | 33 | 31 |
| Turnover Rate of Male Employees | % | 36 | 38 |
| Turnover Rate of Part-time Employees | % | 41 | 45 |
| Turnover Rate of Total Employees | % | 35 | 36 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.0011 | 0.0021 |
| Number of Fatalities as a Result of Work-related Injuries | 1 | 2 | |
| Number of Work-related Fatalities | 1 | 2 | |
| Work-related Fatalities Rate | % | 0.0011 | 0.0021 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 20162 | 13004 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hour | 15.02 | 7.89 |
| Average Training Hours (Male) | hour | 15.04 | 7.88 |
| Average Training Hours per Employee | hour | 15.03 | 7.88 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaint Growth Rate | % | -51.6 | |
| Complaints Handling Rate | % | 99.98 | 99.71 |
| Total Number of Customer Complaints | times | 59413 | 28765 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 117 | 106 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hours of Anti-corruption Training | hour | 50172 | 29170 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Registered Volunteers | 19745 | ||
| Total Social Investment | RMB | 33951931 | 60061740 |
| Total Volunteer Service Hours | 207250 |