2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | tCO₂e | 9.47 | 11.64 | 44 |
| Equivalent number of trees planted | 27097 | 8 | ||
| Greenhouse gas emission intensity (Scope 1 and Scope 2) | tCO2e/business income (RMB10000), tCO₂e/business income (RMB10000) | 0.008 | 0.008 | 44, 61 |
| Greenhouse gas emissions (Scope 1) | tCO2e | 94.7 | 11.7 | 61 |
| Greenhouse gas emissions (Scope 2) | tCO2e | 13613.13 | 13587.37 | 61 |
| Indirect greenhouse gas emissions (Scope 2) | tCO₂e | 13613.13 | 13587.37 | 44 |
| Reduction of carbon emissions | Tonnes | 2709.7 | 8 | |
| Total Greenhouse gas emissions (Scope 1 and Scope 2) | tCO2e | 13522.6 | 13599.01 | 61 |
| Total greenhouse gas emissions (Scope 1 and Scope 2) | tCO₂e | 13622.6 | 13599.01 | 44 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Hazardous waste density | Kg/business income (RMB10000) | 0.028 | 0.013 | 61 |
| Medical waste including waste pharmaceutical products | Tonne | 40.82 | 61 | |
| Medical wastewater | Tonne | 7.2 | 61 | |
| Printer cartridge waste | Tonne | 0.32 | 61 | |
| Total hazardous waste | Tonne | 48.36 | 23.32 | 61 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Fluorescent tube waste | Tonne | 0.04 | 0.29 | 61 |
| Non-hazardous waste density | Tonne/business income (RMB10000) | 0.002 | 0.003 | 61 |
| Office paper waste | Tonne | 7.56 | 15.6 | 61 |
| Packaging materials - Paper waste | Tonne | 3171.17 | 4196.09 | 61 |
| Packaging materials - Plastic waste | Tonne | 295.11 | 196 | 61 |
| Total non-hazardous waste | Tonne | 3501.17 | 4816.05 | 61 |
| Waste printed receipt | Tonne | 27.32 | 8 | 61 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Petrol consumption | Litre | 4166.84 | 5122.62 | 61 |
| Purchased electricity | kWh | 17746884.7 | 20038213.1 | 62 |
| Purchased heat | GJ | 25663.88 | 25771.51 | 62 |
| Total energy consumption | MWh | 17784.15 | 20084.03 | 62 |
| Total energy consumption density | MWh/business income (RMB10000) | 0.01 | 0.011 | 62 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Office and domestic water consumption | Tonne | 48664.77 | 39145.78 | 62 |
| Water consumption density | Tonne/business income (RMB10000) | 0.029 | 0.022 | 62 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| A4 paper saved | Tonnes | 774 | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of employees from Chinese Mainland | Person | 6300 | 6758 | 62 |
| Number of employees from Hong Kong, Macau and Taiwan | Person | 5 | 5 | 62 |
| Number of full-time employees | Person | 6225 | 6706 | 62 |
| Number of overseas employees | Person | 1 | 62 | |
| Number of part-time employees | Person | 81 | 57 | 62 |
| Proportion of female directors on the Board | % | 16 | 8 | |
| Total number of employees | Person | 6306 | 6763 | 62 |
| Total number of employees aged 29 and below | Person | 2651 | 2483 | 62 |
| Total number of employees aged 50 and above | Person | 27 | 47 | 62 |
| Total number of employees aged between 30 and 49 | Person | 3628 | 4233 | 62 |
| Total number of female employees | Person | 2554 | 2851 | 62 |
| Total number of male employees | Person | 3752 | 3912 | 62 |
| Total number of middle management employees | Person | 783 | 944 | 62 |
| Total number of primary employees | Person | 5519 | 5815 | 62 |
| Total number of senior management employees | Person | 4 | 4 | 62 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | % | 28.96 | 26.5 | 62 |
| Turnover rate of employees aged 29 and below | % | 33.31 | 31.45 | 62 |
| Turnover rate of employees aged 50 and above | % | 25.93 | 4.26 | 62 |
| Turnover rate of employees aged between 30 and 49 | % | 25.91 | 23.84 | 62 |
| Turnover rate of employees from Chinese Mainland | % | 28.92 | 26.52 | 62 |
| Turnover rate of employees from Hong Kong, Macau and Taiwan | % | 80 | 62 | |
| Turnover rate of female employees | % | 28.7 | 20.13 | 62 |
| Turnover rate of male employees | % | 29.13 | 31.13 | 62 |
| Turnover rate of management employees | % | 18.55 | 18.57 | 62 |
| Turnover rate of overseas employees | % | 100 | 62 | |
| Turnover rate of primary employees | % | 30.44 | 27.79 | 62 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of work-related injuries | Number | 10 | 17 | 62 |
Lost days due to work injury.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total number of lost days due to work-related injury | Day | 914 | 434 | 62 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of product safety and quality trainings conducted | 21 | 8 | ||
| Number of product safety and quality trainings for employees | Number | 73 | 21 | 63 |
| Number of responsible marketing trainings for sales personnel | Number | 18 | 18 | 63 |
| Percentage of trained female employees | % | 40 | 41.26 | 62 |
| Percentage of trained male employees | % | 60 | 58.74 | 62 |
| Percentage of trained management employees | % | 6.72 | 22.59 | 63 |
| Percentage of trained primary employees | % | 93.21 | 77.41 | 63 |
| Total number of trained employees | Person | 6040 | 6724 | 62 |
| Trained employees as a percentage of total employees | % | 95.78 | 99.42 | 62 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average training hours of employees | Hour | 7.34 | 13.66 | 62 |
| Average training hours of female employees | Hour | 9.23 | 15.49 | 63 |
| Average training hours of male employees | Hour | 7.57 | 12.32 | 63 |
| Average training hours of management employees | Hour | 3.93 | 21.83 | 63 |
| Average training hours of primary employees | Hour | 4.15 | 12.33 | 63 |
| Total average training hours per employee | Hours | 13.66 | 8 | |
| Total training hours of employees | Hour | 46285 | 92372 | 62 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Increase in number of suppliers in Self-operation Business compared to previous year | 1100 | 3 | ||
| Number of suppliers from Chinese Mainland | Number | 12675 | 14792 | 63 |
| Number of suppliers from Hong Kong, Macao and Taiwan and overseas | Number | 37 | 44 | 63 |
| Number of suppliers in Self-operation Business | 11600 | 3 | ||
| Number of upstream sellers attracted (Online Marketplace) | 15000 | 3 | ||
| Proportion of in-province purchases of Leyo Pharm Group | % | 54 | 8 | |
| Total number of suppliers | Number | 12712 | 14836 | 63 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of pharmaceutical companies collaborated with for promotion campaigns (Targeted Product Launch Business) | 500 | 3 | |
| Number of third-party external quality reviews | 64 | 8 | |
| Qualification review rate for suppliers | 100% | 8 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Growth in number of SKUs under exclusive strategic partnership brands and own brands (Targeted Product Launch Business) | 720 | 3 | |
| Number of downstream buyers attracted (Online Marketplace) | 820000 | 3 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of SKUs under exclusive strategic partnership brands and own brands (Targeted Product Launch Business) | 830 | 3 | ||
| Number of products recovered for safety and health reasons | Batch | 483 | 692 | 63 |
| Percentage of total products sold or shipped subject to recalls for safety and health reasons | % | 0.1 | 0.1 | 63 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Achieved annual sales of Leoyash Huoxiang Zhengqi Kou Fu Ye (Targeted Product Launch Business) | RMB38 million | 3 | ||
| Average monthly SKUs of Self-operation Business | 350000 | 3 | ||
| Average monthly SKUs on Online Marketplace platform | 400000 | 3 | ||
| Average warehouse dispatch time for Self-operation Business (cities) | hours | 3 | 3 | |
| Average warehouse dispatch time for Self-operation Business (towns) | hours | 49 | 3 | |
| Cumulative number of registered buyers | 827000 | 3 | ||
| Increase in average monthly SKUs of Self-operation Business compared to previous year | 9000 | 3 | ||
| Number of monthly orders on Online Marketplace platform | 3900000 | 3 | ||
| Number of products in promotion campaigns with sales exceeding RMB10 million (Targeted Product Launch Business) | 11 | 3 | ||
| Number of users covered by Leoyash Huoxiang Zhengqi Kou Fu Ye (Targeted Product Launch Business) | 115000 | 3 | ||
| Product and service complaint resolution rate | 100% | 8 | ||
| Product and service complaints | Number | 19376 | 4388 | 63 |
| Resolution rate of product and service complaints | % | 100 | 100 | 63 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Cumulative number of copyrights | Number | 1000 | 469 | 63 |
| Cumulative number of domains | Number | 8 | 41 | 63 |
| Cumulative number of patents granted | Number | 40 | 108 | 63 |
| Number of copyrights granted | 469 | 8 | ||
| Number of domains granted | 41 | 8 | ||
| Number of electronic pharmaceutical product test reports generated | million | 140 | 8 | |
| Number of patents granted | 108 | 8 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| External product quality review | Number | 65 | 64 | 63 |
| Internal product quality review | Number | 142 | 165 | 63 |
| Number of attendees in product safety and quality trainings | 2593 | 8 | ||
| Number of internal quality reviews | 165 | 8 | ||
| Number of participants in product safety and quality trainings for employees | Person | 2884 | 2593 | 63 |
| Proportion of orders delivered within only half a day from placement (Self-operation Business) | 58.6% | 68.9% | 3 | |
| Rate of acceptance for products received in stock | 100% | 8 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of information security and privacy protection trainings for employees | Number | 8 | 4 | 63 |
| Number of participants in information security and privacy protection trainings for employees | Person | 2751 | 2340 | 63 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Signing rate of the Anti-Corruption Compliance Commitment Letter for full-time employees and new employees | 100% | 8 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of anti-corruption trainings for directors and employees | 6 | 8 | ||
| Number of anti-corruption trainings for the board of directors and employees | Number | 1 | 6 | 63 |
| Number of attendees in anti-corruption trainings for directors and employees | 2913 | 8 | ||
| Number of directors participated in anti-corruption trainings | Person | 6 | 63 | |
| Number of employees participated in anti-corruption trainings | Person | 2907 | 63 | |
| Total anti-corruption training hours of directors | Hour | 7 | 7 | 63 |
| Total anti-corruption training hours of employees | Hour | 842.9 | 63 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of registered pharmacies | 491000 | 3 | |
| Number of registered primary healthcare institutions | 330000 | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Amount invested in public charity | RMB | 1438500 | 8 | |
| Amount invested in public charity for rural education | RMB | 900000 | 8 | |
| Employee volunteer hours in 2024 | Hours | 848 | 8 | |
| Public charity investment | RMB10000 | 48.5 | 143.85 | 63 |
| Volunteer service hours of employees | Hour | 848 | 63 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂e | 9.47 | 11.64 |
| GHG Removals from Newly Planted Trees | trees | 27097 | |
| Indirect Energy Emissions (Scope 2) | tCO₂e | 13613.13 | 13587.37 |
| Total GHG Emissions | tCO₂e | 13622.6 | 13599.01 |
| Total GHG Emissions Intensity (By Revenue) | tCO₂e/business income (RMB10000) | 0.008 | 0.008 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hazardous Waste | Tonne | 48.36 | 23.32 |
| Total Hazardous Waste Intensity (By Revenue) | Kg/business income (RMB10000) | 0.028 | 0.013 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | Tonne | 7.56 | 15.6 |
| Paper Waste | Tonne | 3171.17 | 4196.09 |
| Plastic Waste | Tonne | 295.11 | 196 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonne/business income (RMB10000) | 0.002 | 0.003 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/business income (RMB10000) | 0.01 | 0.011 |
| Gasoline Consumption | Litre | 4166.84 | 5122.62 |
| Purchased Electricity | kWh | 17746884.7 | 20038213.1 |
| Purchased Heating | GJ | 25663.88 | 25771.51 |
| Total Energy Consumption | MWh | 17784.15 | 20084.03 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | Tonne | 48664.77 | 39145.78 |
| Water Consumption Intensity (By Revenue) | Tonne/business income (RMB10000) | 0.029 | 0.022 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 3628 | 4233 |
| Number of Employees Aged Above 50 | Person | 27 | 47 |
| Number of Employees Aged Below 30 | Person | 2651 | 2483 |
| Number of Employees in Mainland China | Person | 6300 | 6758 |
| Number of Employees in Overseas | Person | 1 | |
| Number of Female Employees | Person | 2554 | 2851 |
| Number of Full-time Employees | Person | 6225 | 6706 |
| Number of Male Employees | Person | 3752 | 3912 |
| Number of Middle Management Employees | Person | 783 | 944 |
| Number of Part-time Employees | Person | 81 | 57 |
| Number of Senior Management Employees | Person | 4 | 4 |
| Number of Total Employees | Person | 6306 | 6763 |
| Percentage of Employees Aged 30-50 | % | 57.56 | 62.6 |
| Percentage of Employees Aged Above 50 | % | 0.43 | 0.69 |
| Percentage of Employees Aged Below 30 | % | 42.04 | 36.72 |
| Percentage of Female Employees | % | 40.49 | 42.14 |
| Percentage of Full-time Employees | % | 98.72 | 99.16 |
| Percentage of Male Employees | % | 59.51 | 57.86 |
| Percentage of Part-time Employees | % | 1.28 | 0.84 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 25.91 | 23.84 |
| Turnover Rate of Employees Aged Above 50 | % | 25.93 | 4.26 |
| Turnover Rate of Employees Aged Below 30 | % | 33.31 | 31.45 |
| Turnover Rate of Employees in Hong Kong | % | 80 | |
| Turnover Rate of Employees in Mainland China | % | 28.92 | 26.52 |
| Turnover Rate of Employees in Overseas | % | 100 | |
| Turnover Rate of Female Employees | % | 28.7 | 20.13 |
| Turnover Rate of Male Employees | % | 29.13 | 31.13 |
| Turnover Rate of Total Employees | % | 28.96 | 26.5 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 914 | 434 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 95.78 | 99.42 |
| Percentage of Trained Female Employees | % | 40 | 41.26 |
| Percentage of Trained Male Employees | % | 60 | 58.74 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | Hour | 9.23 | 15.49 |
| Average Training Hours (General Staff) | Hour | 4.15 | 12.33 |
| Average Training Hours (Male) | Hour | 7.57 | 12.32 |
| Average Training Hours (Senior Management) | Hour | 3.93 | 21.83 |
| Average Training Hours per Employee | Hour | 7.34 | 13.66 |
| Total Training Hours | Hour | 46285 | 92372 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in Mainland China | Number | 12675 | 14792 |
| Number of Total Suppliers | Number | 12712 | 14836 |
| Proportion of Spending on Local Suppliers | % | 54 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | Batch | 483 | 692 |
| Percentage of Recalled Products for Safety and Health Reasons | % | 0.1 | 0.1 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaint Growth Rate | % | -77.36 | |
| Complaints Handling Rate | % | 100 | 100 |
| Number of Products and Service Related Complaints | Number | 19376 | 4388 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Accumulative Number of Patents Granted | Number | 40 | 108 |
| Number of Patents Granted | 108 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Training Employees on Quality and Safety | Person | 2884 | 2593 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Board Anti-corruption Training Duration | Hour | 7 | 7 |
| Number of Anti-corruption Training Session | Number | 1 | 6 |
| Number of Directors and Management Attendance for Anti-corruption Training | Person | 6 | |
| Number of General Employees Attendance for Anti-corruption Training | Person | 2907 | |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 2913 | |
| Total Anti-corruption Training Hours for Directors and Management | Hour | 7 | 7 |
| Total Hours of Anti-corruption Training for Employees | Hour | 842.9 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Investment in Education Donation | RMB | 900000 | |
| Total Social Investment | RMB | 485000 | 1438500 |
| Total Volunteer Service Hours | Hour | 848 |